Customer Reviews for 21 Rentals and Sales Inc
(U-Haul Neighborhood Dealer)

632 reviews

189 Commercial Dr   Rincon, GA 31326

(912) 826-2563

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(912) 826-2563

189 Commercial Dr
Rincon, GA 31326

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

ANNA B. 
Rating:
5.0

Customer did not leave a comment.

Salvatore P. 
Rating:
5.0

Customer did not leave a comment.

NINA Y. 
Rating:
5.0

Great experience!

Angela W. 
Rating:
4.0

Customer did not leave a comment.

WESLEY E. 
Rating:
5.0

Customer did not leave a comment.

Jiayi C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

MANUEL T. 
Rating:
5.0

friendly and great people to work with. fast service and clean equipment.

Dwayne P. 
Rating:
5.0

Very accommodating, & professional. I highly recommend.

DREAMAH M. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

The Best customer service ever!!! Friendly and courteous staff.

Veronica C. 
Rating:
5.0

Friendly kind was tentative to my needs at the last minute

JACKQUELINE D. 
Rating:
4.0

I WOULD BE SURE TO TELL THEM NOT TO RESERVE ON LINE TO GO TO STORE BECAUSE I PAID FOR A TWO DAY RENTAL FOR 0ICKING UP IN GEORGIA AND DROPPING OFF IN FLORIDA ITS NOT LIKE YOUR SHIPPING IT BACK TO GEORGIA AND THEN I WAS PRETTY PISSED THAT ON MY RESERVATION I CHOSE THE RETURN TO BE THE STORE THREE MILES FROM MY HOUSE NOT WHERE I WAS TOLD TO RETURN BY TEXT MESSAGE NO LESS TO A STORE 28 MILES FROM MY HOUSE THATS 56 MILES ROUND TRIP AT 12MPG IN MY TRUCK PULLING A TRAILER THATS ALMOST 5 GALLONS OF GAS AT ALMOST THREE DOLLARS A GALLON NOT TO MENTION AN EXTRA HOUR AFTER I HAD JUST DROVE 8 HOURS TO AND FROM GEORGIA . BE SURE TO EMPHASIZE WHERE YOU ARE DRIPPING

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

Jasmine J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Very nice staff

SEAN S. 
Rating:
5.0

The best service ever. Willing to explain. Super nice

MELODY B. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

LYNN B. 
Rating:
5.0

Customer did not leave a comment.

SILIVIA H. 
Rating:
5.0

Staff very nice and professional. Thnks

Zbigniew S. 
Rating:
5.0

Customer did not leave a comment.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Everything was great

ANTHONY T. 
Rating:
5.0

Great service from Chris. Very friendly and professional service

SHARNDA K. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Nothing

George D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
4.0

Customer did not leave a comment.

Betsy M. 
Rating:
5.0

Customer did not leave a comment.

Clayton R. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
5.0

Appreciate Mr Alfords patience with paperwork, everybody I talked to was very friendly and helpful 🇺🇸

Dan L. 
Rating:
5.0

Good people ..

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

ROXANE A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Awesome service!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
5.0

everything was great. professional customer service.

Charles V. 
Rating:
2.0

To start with, I received an email from u-haul regarding my reservation Of a utility van and charges for rental and mileage. I did not reserve a van -it was a trailer that I had reserved. I had to call the rental company and double check that they had the right thing reserved for me.When I went to pick up my trailer on Saturday the numbers on my contract did not match the numbers on the trailer. the gentleman that was hooking up my trailer said that they didn't have that number on the lot so he just gave me this one. Before I left I went back into the office and asked if they need to change the numbers on my contract to match the numbers on the trailer that I had and I was told it didn't matter, it was OK. Sunday morning I received a phone call from a U-Haul office in Pennsylvania questioning me about the numbers on my trailer. I gave him The numbers on the trailer and explain what had happened. About an hour later I received another phone call from another U-Haul office regarding the same thing, that the numbers on my contract did not match my trailer and I had to go back out to the trailer and get the numbers.I explain to her what had happened at the pick up office and she said she would make a note of it. When I went to Drop it off this morning I explained to the gentleman that the numbers didn't match and about the phone calls I had gotten and what the gentleman at the Rincon,GA office told me (that it really didn't matter). After he checked the trailer and the numbers he had to make phone call to the local office about what to do because the numbers didn't match and it wasn't even listed in the system. I've rented from U-Haul several times and this is the first time I've ever had a problem. In the future I will make sure all the numbers match on paper and equipment before leaving the office.This rental was a hassle and aggravation.

JANICE S. 
Rating:
5.0

It's all good

John C. 
Rating:
2.0

Customer did not leave a comment.

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

JACKIE F. 
Rating:
5.0

Everything went very smooth with this dealer. Other dealers closer lied and told us they had plenty. When we got there they had none

TIMOTHY J. 
Rating:
3.0

Customer did not leave a comment.

bridget J. 
Rating:
5.0

Great experience

John C. 
Rating:
5.0

Customer did not leave a comment.

Phillip P. 
Rating:
5.0

Customer did not leave a comment.

TIffanie Y. 
Rating:
4.0

friendly service

Dwayne P. 
Rating:
3.0

They did not have the Dollies I needed. They did not review the equipment or how to use it

Lewis V. 
Rating:
5.0

GreAt customer service

BRYAIN W. 
Rating:
1.0

Absolutely the worst customer service!!! Rude old man RUDE RUDE RUDE! Will never go there again! AND I was told to leave the key in the drop box and IT WOULD NOT FIT!!! Awful experience!

Laura L. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY L. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Spoke with a great guy multiple times. He never lost patience with me and he was always so very nice!

brenda P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

All very organized and staff hepful

Al A. 
Rating:
5.0

Everyone was nice and friendly, and always professional, I have used them many times , and it's always a pleasure .

ANGELA C. 
Rating:
5.0

Thank you for all of your help!

Heather W. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Nick was very helpful and great to work with.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

CHAD F. 
Rating:
5.0

Lovely helpful and fast

Christnia T. 
Rating:
5.0

Excellent!

Larry A. 
Rating:
5.0

Great location. Easy access

GERALD M. 
Rating:
5.0

These guys are top notch. Quick in and out, open early, have the right equiptment. As a mover I always use them when moving in the Rincon and Guyton area.

ROGER O. 
Rating:
5.0

Customer did not leave a comment.

DESTINY B. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
5.0

na

George S. 
Rating:
5.0

Customer did not leave a comment.

MILTON D. 
Rating:
2.0

Clean and sanitize the truck before giving it to another person. Make sure the AC works.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Linzay H. 
Rating:
5.0

Customer did not leave a comment.

Lee L. 
Rating:
5.0

Great, coming from out of town to do business in Rincon. Got there 30 min Early and they were already open. Made for a great day.

ROGER O. 
Rating:
5.0

Smooth, easy transaction

Sherie B. 
Rating:
4.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Shaneka S. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Very helpful. Second time I have used them. Very satisfied

Carole L. 
Rating:
5.0

No improvements needed! This company was recommended by another company where I am storing belongings. The staff are exceptional and I really appreciated their helpfulness! I will definitely be utilizing their truck again. Susan Storey

SUSAN S. 
Rating:
1.0

Person could not help me change drop off location. There was something spilled all over the trailer floor from previous renter. I had to was inside trailer before i could load it. There was also a trailer light out they never checked.

MATTHEW W. 
Rating:
5.0

Nothing keep up the good work.

Julius R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer Service Rep was very courteous and accommodating, He was upfront about all fees and the process was fast and easy. The vehicle was in great shape.

JACKIE R. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN L. 
Rating:
2.0

Customer did not leave a comment.

JENSEN U. 
Rating:
5.0

Customer did not leave a comment.

BRIAN I. 
Rating:
3.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Emily G. 
Rating:
5.0

Customer did not leave a comment.

Lewis R. 
No reviews have been submitted for this location.

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