Excellent customer service
Deane S
Customer Reviews for 21 Rentals and Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee refused to help my brother with the pickup on the app and it took him an hour to get the truck out
Vilmarie AA little tight getting in and out
James LEverything was perfect. He hooked up the equipment to my vehicle and made sure everything was working properly. I couldn’t have gone to a better location.
Roosevelt OThey were very helpful communicating an early and a potential tardy arrival. Thank you for the instruction and cooperation.
Jesus AGreat experience all around staff is very helpful and considerate in assisting you with whatever you need for the day . Very well informed and professional. 10/10
Cory BNothing to improve. Truck was clean and well maintained. Customer service was great.
ZACHARY LThe older gentleman working the counter wasn’t very helpful. However, there was a mid-40’s gentleman working the trailer parking, and he was OUTSTANDING! I didn’t get his name; he was a take charge individual, and he assisted me with backing the trailer, and took the time to give me some tips/advice for better backing techniques. He really needs to be recognized for his customer service skills.
Jeff CCharged me for 3 days when I only had it for 2. The van ran horribly & kept thinking it was going to die. Spent $300+ on a van for 2 days. The regional manager was on site at pick up & rude. The employee at site desk was the only positive experience. Never using uhaul again.
Letizia ENothing every thing was perfect
Larry MVery professional keep up the good work.
Mickey HInspect equipment properly, one tire had only 15-psi in it.
Ronald MI did not receive the refund for the rest of my money that was estimated charged!
Tiera MVery professional and courteous. Equipment was clean and in great shape. Will use this location again and would highly recommend.
Gail KThis vehicle needs to be aligned, or have the steering wheel corrected. When the vehicle was going straight, the steering wheel would block the speedometer gauge as it was this misaligned, or out of wack.
Stephen YGood people.
JOE PClosed so don't know
Fernando GNo complaints
Alfredo TThe vehicle was clean, but not well maintained. The air conditioner did not work and the outside air temp was in the 90s. In addition, the truck was difficult to start. At one point I did not think I was going to be able to get it started again, so once I was able to start it I did not turn it off again until I returned the truck.
Scott WPlease get cruise control for your rental trucks. Driving 800 miles with no cruise control on the truck was inefficient. I know this is also annoying to other drivers who share the road with U-Haul vehicles. Thank you
John LFriendly and really works to help the customer. Best place for U haul rentals.
Loretta BThe location was closed on a Saturday. never went inside or spoke to anyone. Used the app and key drop box to drop off the truck
Mark PParking was tight, but OK
Jason TGentlemen was so very patient and kind during the difficult check in process. Internet connection really was bad.
Angela CTruck was rather dirty inside. Otherwise everything was great. Had to call Uhaul to get assistance on getting key. Lady did an outstanding job to talk me thru everything.
Gabriele SAC did not work
James DWorst Uhaul experience ever. Rented a 4X8 trailer on Friday afternoon, used it a couple hours. Called to ask if could return Saturday morning, was told no problem. Saturday morning go to the store, and is closed on weekends. Was not comfortable leaving the trailer in their parking lot all weekend, so returned it Monday morning. Was told everything was fine, then got charged for another day of rental. Issues: 1. What Uhaul store would be closed on weekends, when most rentals would be needed? 2. Why wasn't I told Friday when called that the store closed on weekends? 3. Why was I charged an additional day when the trailer could not be returned because the store was closed on weekends? Too many other Uhaul dealers in the area to use rather than this outfit, never again.
Tim SExcellent site
James SI’m not crazy about the new phone check in procedure. It was time consuming and felt unnecessary since someone was there to check it in for us. Definitely see the value if it’s after hours but not when the place is open.
Mark SVery efficient and had what I needed.
Al AHave the equipment requested or at least warn them ahead of arrival , for example a dolly, is not there.
ELIZABETH GDevice was great, had what I needed but did not instruct me in any way on how to use the dolly to tow my car
Jennifer MI ended up late because I was informed approximately 1 1/2 hours before my pick-up that the location was changed. Lost an hour of moving time. Also don’t like the automated check in.
Steven BThe U-Haul trailer latch needs to be oiled
Rhonda IVery friendly and helpful!!
Lisa JWent into the store and felt like i needed to get a job there. The people working there were easy going and fun to talk too. The almost had me buying a new $80,000 truck. Great service and if I didn't have a chore list from the wife i probably would've stayed in there and talked for a while. Hopefully they see this review.
Jason WChris was wonderful to work with. He was very patient ans kind. I would recommend 21 Rental.
Shakelia JThe people working at this location were helpful. However, that fact that I had to drive out of my way to get equipment was frustrating. Uhaul changed my pickup location to this place 30+ miles away, then when I got there the tow trailer for my car wasn’t available so I had to drive home to load the truck and back out to uhaul (60+ miles round trip) to hook up the trailer and get my car. Then when I returned the Uhaul they charged me extra for going over the mileage on my contract (by 41 miles). That doesn’t seem right.
Jenna BEnsure to check messages from U-Haul as well as Customers. Also, please ensure to properly checked-in equipment, so that it is not open still and being checked out by other Customers. I am finally glad that this issue was finally handled and completed. Thank you again.
Jason NGreat couple made it an effortless transaction.
LESA GNo recommendations
Al ADo nothing different. This is one of your best rental locations.
Jack SEasy in and out.
Estrella PExcellent Service!
Vincent Mthe truck front end huts very hard over bumps , check engine light came on
harvey kVery clean..the gentleman was very friendly, knowledgeable, and quick
Nashya WVery helpful and clean , organized location
Marlene OGreat, friendly staff who made the process of renting and hooking up a trailer super easy!
TOMMIE LThe representative at this location was not very friendly or courteous. Not even a hello when I walked into the establishment. Wouldn't personally use this location again.
Yolonda BI could not drop off the trailer using the online app, so I just left it.
THOMAS C