Customer Reviews for 21st Century Storage
(U-Haul Neighborhood Dealer)

78 reviews

47-30 29th St   Long Island City, NY 11101

(718) 706-6466

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(718) 706-6466

47-30 29th St
Long Island City, NY 11101

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Xudong L. 
Rating:
3.0

24/7 remote pick-up was not implemented for my reservation even though I had requested it. Had to wait for office to open. When opened, had to wait 15 minutes for an attendant.

Pai-Hung W. 
Rating:
5.0

Five apt of five stars ✨

Perparim P. 
Rating:
3.0

customer service lady was nice it was quick transaction, but when I went out to pick up the truck passenger side mirror was broken and falling, came back and complaint about it she calls some guy and he said he knew about it, and he will fix it for me. if they already knew about it then why they did not fix the problem before given the equipment to customer. secondly, they over charge me by fraud the fuel price. when I picked the truck where the fuel level was, I marked it, I drove the truck only half mile from the pickup location and then came back with just two miles on the truck. when I dropped the truck told the lady to check it before I leave because I did not used the truck due to our project got cancelled. she said just drop it she will check it later and I will get the receipt in the mail. they are fraud. they charge me 4 miles of fuel. liars

Mustafa K. 
Rating:
3.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

The woman at the desk was super friendly and helpful.

anthony L. 
Rating:
1.0

When I arrived to pick up the truck, my reservation was not available. It turns out that apparently the reservation was moved up a day WITHOUT ANY NOTIFICATION and when I didn't pick it up, it was canceled. Fortunately there was an unreserved 15-ft truck on site, otherwise this would have gone from a significant inconvenience to a major problem. The equipment I had ordered was also not available, and as a result my furniture suffered some damage due to the lack of protective cloths. I don't see a reason to risk the same thing happening in the future, and I'll be warning anyone I know with moving needs to skip U-Haul.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Yovanny A. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo E. 
Rating:
5.0

the uhaul truck itself is in good condition. however the location of the store is in a back alley road. after dark, at night, the location could be sketchy if only by yourself. the store staff was very nice and helpful.

Mark L. 
Rating:
5.0

Good people, helpful!

cameron H. 
Rating:
5.0

Customer did not leave a comment.

Monae H. 
Rating:
5.0

Customer did not leave a comment.

BIBIF A. 
Rating:
4.0

Customer did not leave a comment.

ian M. 
Rating:
3.0

There are was a huge industrial area

Ceonne J. 
Rating:
5.0

I did not buy the $5 safe trip coverage but it made me pay for it anyways. quite disappointing

Pallav A. 
Rating:
4.0

Customer did not leave a comment.

ANDREWEMLEN R. 
Rating:
2.0

At first, it was said our truck wasn't available. When we finally got it, the ramp was broken and the truck was on empty.

Anna T. 
Rating:
2.0

I made my reservation by phone three weeks in advance for a one way rental, upon getting to the pick-up location, staff were very slow to greet/help. The reservation was input incorrectly into the system and staff seemed not to know how to properly adjust it to the requested one-way rental. It took nearly an hour to get the truck, and during the process staff answered a phone call which lasted approximately 10 minutes. Now I have a charge on my receipt for “wrong drop off” which I am disputing.

Charles S. 
Rating:
2.0

There was so much mud that my shoes got completely ruined.

Kristin G. 
Rating:
5.0

Customer did not leave a comment.

XUDONG L. 
Rating:
5.0

Customer did not leave a comment.

EDWIN V. 
Rating:
5.0

Jacqueline was great! No issues, fast and friendly.

William L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA P. 
Rating:
5.0

Customer did not leave a comment.

omar R. 
Rating:
5.0

Customer did not leave a comment.

MIN K. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL JR C. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

bassam A. 
Rating:
1.0

VERY hard to get in to and then there was barely space to return the truck when we arrived. It was a very narrow road into the facility and unclear as to where we should leave the truck initially. It is in an industrial area so lots of semis around which makes it more difficult to drive a larger truck like we had.

Samuel B. 
Rating:
5.0

Checking in was very slow and took a long time. The (very friendly) employee told me that it was because of the U-haul software. Taking the van back after dark, I didn't leave it until my husband came to pick me up with the car. The reason for this is that the location is in a lonely and somewhat sketchy part of Queens, at least at night.

Jutta K. 
Rating:
2.0

Very helpful at the desk but using the code to get to the lock box is a nightmare! And when it took long enough for the store to open the very helpful employee at the desk checked the correct lock box and the key was not there!!! He did help us find it but caused us a two hour delay. AND I was supposed to get the truck close by my house and on the last day I was told the truck and trailer we at two different locations which I needed to drive a great distance too.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

VINCENT M. 
Rating:
5.0

Customer did not leave a comment.

OLIVER P. 
Rating:
5.0

Customer did not leave a comment.

HELITONJOSE P. 
Rating:
4.0

The lockbox system needs to upgraded. Due to the cold weather it was very difficult to open the lock to retrieve the vehicle key. Other than that the process was not bad at all.

Bernadette A. 
Rating:
5.0

Everything was great thank you.

VICTORA S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
1.0

It was a terrible experience!! I was overcharged over and over,again!! The bank had to get involved to resolve the issue. I've been a customer for many years and I've never had such a bad experience with any other brunch of yours.

LUCHEZARA G. 
Rating:
3.0

Be more attentive front desk and cleaner trucks and environment.

ADRIANCARL A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW JOACHIM K. 
Rating:
3.0

Customer did not leave a comment.

DEVAJIT B. 
Rating:
5.0

Customer did not leave a comment.

BASSAMT A. 
Rating:
5.0

I parked the truck and the attendant in the store was helping other folks. She looked up, took my keys and said I was all set.

ERIK K. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
3.0

Unresponsive to emails, charged me $25 for a cleaning fee which was unnecessary and never agreed to. When I asked what it was for I never received a response.

Peter M. 
Rating:
3.0

Hard to find the office because no one was there for a while so I thought I was in the wrong place.

Coralie C. 
Rating:
5.0

Customer did not leave a comment.

Javier M. 
Rating:
4.0

Customer did not leave a comment.

Graham G. 
Rating:
5.0

Everything is fine in this location

ADAN M. 
Rating:
5.0

Customer did not leave a comment.

Devony D. 
Rating:
1.0

Customer did not leave a comment.

Gregg G. 
Rating:
2.0

Arrived and no sign of staff at the desk. What is usually a five minute process took over half an hour, delaying a time sensitive move out of my building and making everything unnecessarily stressful and rushed. The van also was not in great condition unlike what was pictured and cargo door was difficult to shut properly. Staff are not/half wearing masks. They were nice but would not come to this location again.

Eunice L. 
Rating:
2.0

The employees were clearly not very well trained, Although they were polite. Despite checking in online, it took 20-30 minutes to get the keys to the van. I got very poor instructions. I was very confused throughout the drop off process as well. Additionally, I was overcharged on fuel. I drove ten miles, and filled up one gallon. I bring the car back and they charge me a $30 fuel service fee in addition to 3 gallons of fuel. How could it possibly be 3 gallons when I drove and you wrote down that I drove 10 miles? Overall, very disappointed

ANDREW W. 
Rating:
3.0

When we arrived to pick up the truck no one was there and there for 40 minutes so we had to wait and then they said we had to bring the truck back in 2 1/2 hours even though we rented it for 3. We then missed our elevator times with the buildings and it took us much longer than expected to move our items.

Jeannette D. 
Rating:
1.0

The manager was just rude!

Thomas B. 
Rating:
3.0

The mobile checkout didn't work, so it took so much longer to check out the vehicle.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

MICHELLEYURIE F. 
Rating:
5.0

good service

Joel M. 
Rating:
5.0

Customer did not leave a comment.

PAULA W. 
Rating:
2.0

I was not able to pickup the vehicle at the time my reservation said. I had to wait for the office to open.

jason B. 
Rating:
1.0

Customer did not leave a comment.

Mohamad B. 
Rating:
4.0

Customer did not leave a comment.

STEFAN K. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JAMES C. 
Rating:
1.0

Scary, impossible to find even with GPS. No sign at the street, it's part of some giant storage facility. No one works there. We called the number on our invoice, no one answers. Terrifying. Do not refer people to this facility

molly M. 
Rating:
5.0

Customer did not leave a comment.

JAMIE ASHLYN B. 
Rating:
4.0

Customer did not leave a comment.

Siwei W. 
Rating:
1.0

Facility opened at 9 am there wasn't anyone in the office to pick up the truck had to call uhaul customer service to switch to mobile pick up. Major delay.

Michael M. 
Rating:
1.0

Why is this the top recommended Uhaul location in the area if it isn't even stocked with Uhaul equipment (there was no dollies, furniture pads, any of the other things listed on the website) and there is only one employee working at any time, despite a large flow of customers. I lost over an hour at this location waiting for service.

Tyler W. 
Rating:
1.0

Located in a desolate,dark potentially dangerous dropoff location. Tried to call location all day and was on hold for hours. Very bad choice by Uhaul to use this location as an after hours dropoff location for out of town dropoffs. The area should be better lit and secure.

Eli A. 
Rating:
5.0

Customer did not leave a comment.

Alfonso H. 
Rating:
5.0

Customer did not leave a comment.

Ulises A. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

SHAMEE W. 
Rating:
5.0

Customer did not leave a comment.

Patrice F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top