Good customer service
Adriana B
21st Century Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Long Island City, NY 11101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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THE DOOR WAS BROKEN AND THE GAS GAGE DID NOT WORK SO THEY CHARGED ME 110.00 FOR GAS AND I ONLY DROVE 6.3 MILES BOTH WAYS!! TOTAL SCAM AND I WANT MY MONEY BACK!!!
Ernestine SThe vehicle was leaking water the entire trip from interior lights on the front seat filling up the entire cup holder with water. Additionally, was told to park my car in the U-Haul spot by the rep and came back to my ct with a boot on it by U-Haul and two green stickers on my windows which the U-Haul Person removed with a paint stirrer leaving glue on both windows this is unacceptable service and was not Offered anything by the locations. will Nor rent from There !!!
RAHEEM TYou downgraded my truck reservation from a 15’ foot to a 10’ truck last minute. I couldn’t fit all my stuff from my apartment and had to throw out thousands of dollars worth of furniture. I may bring legal action to U haul.
NICHOLAS FMy rental vehicle had an unacceptable level of fuel: less than 1/16 of a tank remaining. The customer service representative listed 3/16 of a tank on my contract. After noticing this, I went back into the office with a photo of the fuel level to let her know, but she was extremely rude to me, refused to adjust the contract, and declined add any fuel. I barely had enough fuel to make it to the nearest gas station. No customer should be subjected to this extra stress on their moving day. All rental vehicles should have at least a quarter tank or more before being released to any customers.
Nelson L