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JERMAINE I
Customer Reviews for 21st Street Packing Supplies & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was ok not to friendly but ok
jennifer bThe staff is awesome to work with and very helpful.
Gershom RLocation closed at 4pm on a weekday, and there was no clear spot for after hours vehicle returns.
Nathan HVery friendly and helpful
LINDA RI had a great experience with Uhall. The cheapest, fastest and easiest rental after shopping around. Definitely will rent again with them and recommend to friends and family.
Conceicao BTo do the right information for the customer when the rental is bringing back I brought it back the same day on 06/19/2026 not the next day it 4:45 pm
Pablo MThank you so much!!
MIREIRA SStay the same, there's nothing to change. Wendy is a great sales woman.
Willie JThe agent was great
David SLocation was great.
Steve MSecond time I've rented from here and will do it again when the need arises. Great location!
Stephen FKeep up the good work.
Leroy MFriendly service that got the job done in a relatively short time. Appreciate the help
christian hClean, reliable, curious, helpful. Very pleased with the equipment and service.
Dino EThe truck was fine, but the after hours pick up and drop off was not nearly as smooth as it should have been. The app was glitchy and would not allow me to do the all the requirements before driving, so we had to call for support. Although I arrived the suggested 10 minutes early, this whole process took a total of 40 minutes, which counted as part of my 4 hour rental time, and I had to ultimately extend my rental. I liked being able to rent the truck outside of business hours, but felt that in the case of technology/app issues that lasted over a half hour, I should have been given an extension on my rental instead of having to needlessly hustle around and rush my move.
Kelly HGreat service
Mairo MThis location was great! Equipment and customer service 5 stars.
Stephen FAssistant was very polite, eceverything was very good. To me it's good enough. No more improve. I can think of
Georgia JGreat service
Mairo MI use this location first time, but they are very friendly and helping hand. You should give them a chance to give your business.
Manjit SNothing
David FAlso very friendly
COLLEEN SProvide a trailer with a lockable coupler for cross-country/long distance moves. I bought the locking pin ($20) in anticipation of getting a lockable coupler, but had to go out and buy a 5' chain ($30) and lock ($20) to secure the trailer to my truck in a hotel parking lot/locations along the way. More of a comment about U-Haul in general than a comment about the pick up location. Second U-Haul trailer I've rented and had a good experience on both. Folks at all locations were courteous and professional.
Michael SOnsite staff handled my rental quickly and professionally. I would definitely rent from this location again.
PAUL NI transport my artwork in cargo vans. I always use this particular rental location because the staff is wonderful, the vehicle always clean and there is an adorable chihuahua, Dotty in the office to greet me.
Rebecca BThe ladies at this location were awesome to deal with and extremely helpful.
Gershom RWELL worth the money v.s. time using the 20' for us . Pretty much a whole house . An easier experience than I originally expected . Awesome employee service during my rental process. Until next time ... Thanks again .
cameron aThese guys took great care with speed and alacrity to save the day when an other place dropped the ball completely. An hour wasted at another place was replaced by fast competent service. This place is friendly , quick, and best of all, affordable.
MARK KThe guys were respectful and accommodating! Will hire again.
Gail RKeep the trucks fuel on full mark we customer picks it up. That way the customer doesn't have to guess how much fuel to put in. The customer usually over spends on fuel.
ARRON KI have been really satisfied with the service there are to me at 💯.
JOHNNIE CNot a thing
JOHN AGreat service
MAIRO SVery good excellent service for the employee
SUNILKUMAR CIf the truck is returned the same day under 12 hours. There should be a significant discount.
JOHN MVery good service
CARMELINO JOnce again the app wouldn't work as it should, and after entering the trailer location, it kept looping back to the start. I ended up having to call in to complete the drop-off and worked with a VERY patient and professional lady named Ashlei Noles, and it took about 45 minutes since it was a bad cell area and I had to go to a McDonald's for wifi to upload the required pictures. She was the best.
JOHN FWarm reception Everything went well would be a customer again if needed.
JOHNNIE CTruck drove like it had transmission issues, was an hold for over an hour waiting to resolve an issue and when I went to turn in vehicle I got attitude even after I left a message that I was running late
JENNIFER H