Customer Reviews for 25th Ave Ace
(U-Haul Neighborhood Dealer)

69 reviews

2520 Broadway   Gary, IN 46407

(219) 200-5059

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 200-5059

2520 Broadway
Gary, IN 46407

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tamilla C. 
Rating:
4.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Great service from Mr Mott, very attentive and went the extra mile

Kevin L. 
Rating:
4.0

The only downside of returning a truck after hours is that you have to leave it on a pretty busy street.

Sarah W. 
Rating:
3.0

Customer did not leave a comment.

MARY F. 
Rating:
4.0

Customer did not leave a comment.

NANNIE B. 
Rating:
3.0

Customer did not leave a comment.

Kenneth H. 
Rating:
2.0

I wasn't told where to park after hours . I rented the truck for one day but I was charged for two days . No one walked me out to the car to ensure everything worked . Front driver tire felt like it was going to pop off while driving . And to top it off I called the 1-800 uhual number they were very rude and offered no help at all .

luciana B. 
Rating:
5.0

Customer did not leave a comment.

ISAAC M. 
Rating:
2.0

Maybe next time they will check the gas gage before a truck leaves! Said it was full in the system but was a little less than 3 quarters full. Thanks to me taking a picture before I pulled off

Brittany R. 
Rating:
5.0

Customer did not leave a comment.

Tamika J. 
Rating:
5.0

None

Jerald Z. 
Rating:
5.0

Customer did not leave a comment.

DIANA S. 
Rating:
1.0

I was told they close at 5pm. My rental ended at 730. I was told I can return the uhaul to the lot and drop keys in the drop box. Upon arriving at 615, they had my personal property, my car, locked bring a gate that secures their lot. I never received a message nearing closing in regards to my car needing to be moved. I also was not told that if I left my car on their lot after 5pm it would be locked in their lot until next business day. I tried to call NW UHAUL HQ and was in hold for 1 hr. Definitely would not recommend this location. I have to get up at opening to get my car back.

Clarice C. 
Rating:
5.0

Customer did not leave a comment.

Mardesscia T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

This location was great but I had originally reserved and paid a month earlier for the Munster Stor-All location which left me a message the day before pick to say they had to transfer my truck pickup to Schererville location. Then upon arrival I found out they never submitted the transfer therefore there was no truck available and inconvenienced multiple people, added more mileage to trip which had to be paid by myself and also put an entire family hours behind schedule with an out of state move on top of forcing an individual to call off of work due to the changes. The Munster Stor-All location had absolutely no consideration for the UHaul customers and as a result will most likely not be using in the future. I have rented multiple times in the past few years and extremely disappointed!

Amy O. 
Rating:
1.0

Was charged twice for a trip I was only supposed to be charged once for

Cymone I. 
Rating:
5.0

Great customer service!! Everything ran smoothly.

Melanie W. 
Rating:
5.0

Customer did not leave a comment.

Swanger G. 
Rating:
5.0

No complaints. They were very friendly & knowledgeable. Provided prompt service.

Melissa T. 
Rating:
5.0

This was my fist time, and Uhaul have taken the fear out of my hassle, trust was there fully. Uhaul can only better those that let you 👍

james M. 
Rating:
2.0

Customer did not leave a comment.

Jonelle F. 
Rating:
2.0

Customer did not leave a comment.

ANEUDY G. 
Rating:
2.0

You all can make sure that the vehicles you rent out or clean and straight safe.

Anthony W. 
Rating:
3.0

Improve the service for the trucks to be fixed the brakes was really bad and the steering wheel was very loose as I could explain it you could turn but it wasn't turning into you really put the too much play in the steering wheel.

Charlotte M. 
Rating:
2.0

Was overcharged for a rental and when I called no one knew what I was talking about.

Letitia R. 
Rating:
5.0

N/A

Regina W. 
Rating:
3.0

Faster more efficient service. I completed all the necessary documents online and still had to wait 20-25 minutes

Kendra G. 
Rating:
5.0

Nothing

Renada H. 
Rating:
5.0

I am visiting from California to assist my mother with her move into a new residence. The service I received was excellent. Everyone was so friendly.

Robert M. 
Rating:
2.0

He puts the wrong return date. Your staffs did not realize the mistake and call me when I was driving on the highway. The number was not visible when I tried to call back. U-Haul also called my friend.

Feng C. 
Rating:
5.0

This location was very convenient and clean. The staff was kind and helpful. Thanks.

AARON J. 
Rating:
2.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Great service

Antonio K. 
Rating:
5.0

We were sent there from another store because they didn't have our truck and the gentleman at this location took great care of us even though it was close to closing time. We appreciate it and will use this location from now on.

Jeremie H. 
Rating:
5.0

supervision and employees was excellent

Manuel M. 
Rating:
5.0

Customer service was great

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Great customer service I couldn't think of any ways better to improve my experience!

Johnathan M. 
Rating:
5.0

Customer did not leave a comment.

Kara C. 
Rating:
5.0

Customer did not leave a comment.

Sonny S. 
Rating:
1.0

My experience was not so good my truck was not ready and they delayed my move

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

fontane F. 
Rating:
5.0

Customer did not leave a comment.

Athena J. 
Rating:
5.0

Customer did not leave a comment.

DOTTIE C. 
Rating:
5.0

Everything was cool had no issues.

Marquis T. 
Rating:
5.0

Customer did not leave a comment.

Stephan P. 
Rating:
5.0

Customer did not leave a comment.

stephen J. 
Rating:
5.0

Great group of employees. In and out quickly.

Suzanne N. 
Rating:
1.0

I was told the vehicle was available at my desired location. Then had to drive 14 miles further to get the truck (that I was charged for). When I was told “anytime tomorrow just drop the keys in the box” I returned the truck 20 minutes after close. The next day I was charged an additional $90 for a full extra day. Absolutely unacceptable and I'll never use this again. When I called to have someone explain the charge I was on hold for over 20 minutes. Than got Attitude about some online check in that I was never made aware of. Also my truck was dirty when I got it. I have pictures of my stuff after touching it's floors.

Cory S. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
3.0

I wasn't asked to read or sign anything then the gentleman wanted me to leave without him looking inside. I insisted on staying and being present as he opened the door and said everything looks good. The cashier at Ace was much more friendly and helpful. I felt like an inconvenience for the gentleman. I insisted on a paper copy of the receipt and the gentleman complained . Said my email would be good enough. He complained he didn't have enough room for all these uhaul returns.

Sheila P. 
Rating:
4.0

Customer did not leave a comment.

Cory L. 
Rating:
4.0

!

Carlton S. 
Rating:
5.0

Customer did not leave a comment.

Carlton S. 
Rating:
4.0

I don't understand it wasn't the location but me ordering the truck, I was expecting to spend $20 for a truck, not $60, I has to do it online and u has to pick how many miles I didnt know so I put 15 because it would let u go any further until I picked the miles and the uhaul places milage and I was charged 12.89 for miles wen if I would've been able to rent without the Miles I I wouldn'tve been charged that xtra ....not right

Alichia M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Location has a 10 foot fence around its lot to keep the tugs out and to stop them for stealing and damageing property including the U-Haul trucks so that being said there's no real way to safety leave a truck early once done forcing you to keep the the truck till the ace hardwares stores next business day which in my case was the whole weekend till Monday. Staff were nice but just a bad location and almost 40 more miles round trip I'm being billed then my 1st location I requested. So that's 40 more miles I have to pay because of the change of location because of U-Haul not me. Truck leaked, all my cloths were wet which cost me more money and time to clean and rehang. Just a bad experience.

Wallace H. 
Rating:
3.0

I filled up tank to where it was when I first got it, then dropped it off when they were closed but they reported that is was much lower than where I left it

Jeff P. 
Rating:
5.0

Only reason I went to Gary is because I originally did it online to pick up in Lake Station but even though I had a copy it was not listed in Lake Station nor any place else. Lake Station called around until they found a truck for us. 2nd time this has happened now.

Stephen J. 
Rating:
5.0

Very professional and hospitable 5 Star Service !!! ?? ?? ??????

Lamontrel M. 
Rating:
1.0

when a customer requests a location get the equipment to that location, not an alternate location of your choosing in a bad neighborhood with less hours of operation

James H. 
Rating:
1.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
2.0

I reserved my rental at one location so I could leave my car and pick it up later. at the last minuet i was told they did not have my rental there and my reservation was moved 20 miles away in a not so good area. I had to make arrangements to move my car and pickup the rental I would suggest that next time if they cant keep their obligation they should make arrangements to have the equipment moved where the reservation was made

Christopher E. 
No reviews have been submitted for this location.

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