Customer Reviews for 25th Ave Ace

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 25th Ave Ace

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Robert S. on

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Customer did not leave a comment.

Wallace H. on

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Location has a 10 foot fence around its lot to keep the tugs out and to stop them for stealing and damageing property including the U-Haul trucks so that being said there’s no real way to safety leave a truck early once done forcing you to keep the the truck till the ace hardwares stores next business day which in my case was the whole weekend till Monday. Staff were nice but just a bad location and almost 40 more miles round trip I’m being billed then my 1st location I requested. So that’s 40 more miles I have to pay because of the change of location because of U-Haul not me. Truck leaked, all my cloths were wet which cost me more money and time to clean and rehang. Just a bad experience.

Jeff P. on

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I filled up tank to where it was when I first got it, then dropped it off when they were closed but they reported that is was much lower than where I left it

Stephen J. on

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Only reason I went to Gary is because I originally did it online to pick up in Lake Station but even though I had a copy it was not listed in Lake Station nor any place else. Lake Station called around until they found a truck for us. 2nd time this has happened now.

Lamontrel M. on

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Very professional and hospitable 5 Star Service !!! ?? ?? ??????

James H. on

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when a customer requests a location get the equipment to that location, not an alternate location of your choosing in a bad neighborhood with less hours of operation

Tiffany S. on

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Melanie S. on

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MICHAEL J. on

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Christopher E. on

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I reserved my rental at one location so I could leave my car and pick it up later. at the last minuet i was told they did not have my rental there and my reservation was moved 20 miles away in a not so good area. I had to make arrangements to move my car and pickup the rental I would suggest that next time if they cant keep their obligation they should make arrangements to have the equipment moved where the reservation was made