Customer Reviews for 287 Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Both ladies that helped me were excellent. Tammy answered my call at 9:05 and was the MVP.

Rating:

5.0

Everything went very smoothly. Vanessa was beyond helpful getting us situated with a truck rental and securing our storage unit. When we knew we would need a storage unit a second time we did not hesitate to go with 287 because of our great prior experience. Highly satisfied with your facility and wonderful staff!

Rating:

3.0

No one to unload the trailer and without a tongue jack the trailer had to be lifted off my hitch ball. I hurt my arm and back badly trying to unload the trailer by myself. There was one young girl working at the counter and she would have been no help anyway. She was polite but if you are not going to have tongue jacks on these trailers you should have someone to help load and unload. I was also charged for an extra day. They checked it in on Tuesday but I dropped the trailer off the day before that and she told me they would email me a receipt. Well they did the next day....

Rating:

5.0

The front desk staff was amazing!

Rating:

3.0

Sometimes the tenants who live onsite would park in the line if traffic and near the exit gate. The only this I would change is to have them park elsewhere.

Rating:

5.0

Best location I’ve been to. The person that assisted us was absolutely professional and was very kind. Thanks for great service!

Rating:

5.0

Front desk technician was fast efficient She knew her stuff, all was good, Thanks again

Rating:

5.0

Thank Vanessa for coming out to the lot to show me how to properly connect the pull behind 4 x 8 trailer to my car. She was very helpful and patient with me and I appreciated that so very much.

Rating:

5.0

Your field supervisor was great. He was professional with good communication. Your internal people were not. Called and changed my location making me drive almost 30 mins before your field guy again who was awesome caught the mistake made by them and called me to tell me my trailer was at the location he said.

Rating:

5.0

People are friendly and work with you.

Rating:

3.0

Weeds growing up the back of our storage and grew through our boxes. Some we had to throw out. Most of the staff were idiots except for the girl that was there the day we moved out. On multiple occasions once we paid our bill the lock was not removed and my husband would have to go to the office and ask them to remove it. And most times it was a week after we paid the bill. The rent is high! And the late charges are just ridiculous.

Rating:

5.0

Everything was great Thank you! Especially the Lady at the reception. Thank you

Rating:

5.0

Women at the front desk was great. made it all easy to get in and out

Rating:

5.0

Very fast and friendly staff.

Rating:

5.0

Make sure Abigail is the person helping customers. She did a fantastic job of helping me with my rental.

Rating:

3.0

First time using a uhaul. Wasn’t aware there was a time limit to return the uhaul, so I had to pay more. It was a good experience otherwise.

Rating:

3.0

There was some confusion between the two employees for my rental reservation. The trailer I had reserved was already hitched to a U-Haul van, and was about to be given to someone else. Luckily I had arrived to pick up my trailer (which appeard to be the only motorcycle trailer at this location) before someone else would have taken it as a part of their rental. Luckily the older of the two employees there realized what had happened and was able to ensure that I had the correct trailer as a part of my reservation.

Rating:

1.0

DON'T STEAL THEIR MONEY AND BE ALL SARCASTIC ABOUT IT!

Rating:

5.0

The check engine light was on. The staff assured me it was not a problem and it was not. Still it should be fixed.

Rating:

5.0

The 2 young ladies that help issue me the vehicle and did the return were awesome! Great customer service and took care of everything

Rating:

5.0

The young lady that checked us in was very professional and polite…made our drop off simple and quick.

Rating:

5.0

Great people Great service

Rating:

2.0

told me about a fuel credit, I didn't get any credit scam, received truck with no gas

Rating:

1.0

Called to be let in the gate over 15 times and no one answered. Then tried to charge us extra when we had to drive to the prosper location to drop them off. It was a complete nightmare all the way around.

Rating:

2.0

I rented closer to my house then they didn't have equipment and sent me further away, I had road closers and traffic going to other location, then the drop off location was wrong and they sent me to another location. It just seemed like a huge disconnect between stores and the system. I was not happy with this. I was told one thing and then something different happened, I will think twice before renting from U-Haul in the future.

Rating:

5.0

The staff are amazing! Friendly, knowledgeable and great at problem solving!

Rating:

5.0

No complaints! The ladies are always very helpful at this location! Highly recommended

Rating:

5.0

This is the the second time recently that I have rented a trailer from U-Haul dealer or associate that has been delayed in completing a transaction due to network related issues. With the associate yesterday I had to wait for about 30 minutes for getting a trailer because the U-Haul network had crashed. The associate said that it was a problem that they experienced at least once a month. They were very apologetic for he holdup, as well as thanked me for my patience.

Rating:

5.0

This location is very helpful. It is very easy to rent equipment here! Thank you!

Rating:

5.0

Tammy and Abby are the greatest. Took great care of me. Keep them employed!!!!!!

Rating:

3.0

This is not location related, but when I reserved my uhaul I chose to NOT do the contactless, app pick up. I prefer to interact with a person for this type thing, even if I have to wait in a line. My reservation go moved the night before and I had no idea what I was doing with the app/contactless pick up and the location was 20 miles away (not close at all), and it was all very frustrating.

Rating:

5.0

En mi opinión para atraer clientes haría algo como dar cierta milla más económica o las primeras 10 millas free eso puede atraer clientes

Rating:

5.0

I normally rent trailers from Home Depot but I will have to reconsider that going forward. The whole process was so easy! Reserved what I needed through the app, online check-in, simple drop-off! The ladies in the office were so sweet & efficient. Thanks again for helping me make a big project feel like a breeze!

Rating:

5.0

Always helpful and friendly. This will be our location when we need to rent.

Rating:

5.0

This location is always 10 out of 10. The staff is very patient, very professional! Thank you. Regards, Travis Noblett

Rating:

5.0

Staff was very helpful and made sure I was good! Was a little confused how the drop off process worked but we made it through and when I went in to explain I was dropping off they told me no need and they would take care of unhooking the trailer and all if I needed (which I didn't because the first place showed me how to put it on so I knew how to detach it as well!) They were super helpful here too! Overall, it was a wonderful first experience all around.

Rating:

5.0

Staff was great and very helpful

Rating:

5.0

Ladies are very professional, friendly and very helpful. They went the extra mile to help me get hooked up and on my way. Thank you.

Rating:

5.0

Abby was great setting up the reservation, pickup and drop off

Rating:

5.0

The ladies at the desk were very nice and attentive. One of the guys hooked everything up and also had a great disposition toward his work.

Rating:

4.0

A good place to drop off. Very friendly and helpful to get you on your way with no problems.

Rating:

4.0

Trailer drop off location little hard located at end of buildings. Had to back up out of corner turn around and then back up from office side

Rating:

5.0

This is a great location with excellent service!

Rating:

4.0

Outside covered in mud, otherwise a good experience.

Rating:

5.0

Receptionist was excellent! She was efficient, courteous and professional.

Rating:

5.0

Great customer service, super nice!

Rating:

5.0

Check-in was pretty slow. It appeared that a new person was undergoing training. The two representatives communicated well with each other, and with me, and were quite gracious about the delay. When we proceeded to the lot to hook up the tow dolly, the representative was there in less than a minute to oversee and verify everything was in order. I appreciated their handling of the entire process. It speaks well of the organization.

Rating:

5.0

Very easy

Rating:

5.0

Vanessa was very courteous and did a great job!

Rating:

5.0

Awesome communication and service by the dealer

Rating:

4.0

Although you understand companies are using apps for check outs and returns I could not get the app to work during a storm in the area, so I was unable to up load a pic of the fuel gauge and mileage and I returned on a Saturday after hours . On Monday The store tried to charge me $40 for fuel for driving 7 miles when the fuel garage didn’t really move from off of full. Had to file a complaint to corporate to resolve because store refused

Rating:

5.0

Tim was so nice! Very knowledgeable & detailed.

Rating:

5.0

Very good everything thank

Rating:

5.0

Excellent Storage, always clean and well maintained. Great staff.

Rating:

3.0

The unit did not have environment control settings for heat, humidity, et al, thus my boxes crumbled and some items were damaged as the boxes fell into each other that were stacked. Even my plastic heavy duty bins melted and cracked. It is hard to compete with 105 degree temperatures, but that is a normal day here in Texas. I moved my items to Public Storage to have climate control for my items being stored. The Uhaul price increased within the first year and they would not accept my word on my insurance coverage under my homeowners insurance from my 'insurance broker', which showed my $71,000 coverage. PS was less expensive and I doubled the size of my unit. They accepted 'me' advising that my storage unit was covered under my insurance policy. The Uhaul office staff was awesome! I just can't afford all the extra fees, issues, and increased rent that came with this unit.

Rating:

5.0

Moving is stressful, the staff were very accomadatng. The property was emasculate and there were no obstacles to access of the unit. What more can you ask for

Rating:

5.0

Dee is great to work with. Facility safe and clean.

Rating:

5.0

Great experience. Several times I did not get my lock on correctly. They called me after their checks of property to let me know. Highly recommend!

Rating:

4.0

The staff made this a great experience!

Rating:

5.0

287 Self Storage is the most efficient, convenient, well-maintained, and staff-ready storage experience we've had anywhere. By comparison, our months with Public Storage were colored by obvious security breaches, ceiling leaks, and unfriendly personnel with no authority to correct property damage or mis-billings. 287 Storage's personnel are always available and cordial; they take responsibility and are proactive in making our work together positive in every dimension. Fair pricing; easy access to units; and clean, reliably safe surrounds - no matter the hour - has reduced the wear and tear on my staff and assured their efforts are productive with every trip. It's no wonder our account has quickly expanded from one unit to four. 267 Self Storage is best of breed in DFW. - Ann Davis, Director, WCRI

Rating:

5.0

This storage facility was clean and convenient to my location. Staff was very pleasant and help, if I every need to use a storage facility I would certainly use this one again.

Rating:

5.0

The management and staff here are amazing and friendly. They far exceeded my expectations. Although I checked yes for #3, There is another local u-haul storage facility that has 24/hour access. And I find that to be much more convenient.

Rating:

5.0

I was very pleased with the service I received

Rating:

5.0

My storage broke and take everything this storage not safety.

Rating:

5.0

Both ladies were very friendly and helpful with our multiple rental units. They were always pleasant to deal with, and assisted us with additional equipment to get our storage units loaded and unloaded. I highly recommend this facility.

Rating:

5.0

Loved the gals who work there D ee is such a delight and always so helpful my experience at this storage was the best ever because I had never done anything like this before the girls really helped me out

Rating:

5.0

The best part of any business are the people, 287 self storage has some of the very best people you could ever meet. From day one, even as we moved out of the storage unit, they were doing everything possible to assist us, with kindness, a friendly smile, provide the right rental truck, even willing to help us clean the vehicle. We will use their storage facility again, and recommend to everyone, the best storage location in Fort Worth, Texas, and U-Haul rental. Thank you for providing everything we needed.

Rating:

5.0

They have been super friendly from the Day I got my unit in June of 2019. I have enjoyed the staff especially Dee. I would recommend them to anyone. I have only stopped using them cause I have a house with ample storage. Thank you Dee and your colleagues for all your assistance and caring. Sincerely, Dailen Martin (15)

Rating:

5.0

Have a storage space here was a good experience. Everyone is helpful and made our use of the space comfortable. Thank you!

Rating:

5.0

I rented a unit here for almost 3 years and it was a great experience. My unit was easily accessible, had plenty of driving space between units (this has been a huge issue at other places I had rented from and it made moving with a uhaul or trailer UNBEARABLE) and the ladies that work in the office are absolute dolls. Always happy and helpful and a pleasure to work with. I never had any issues and definitely recommend this place.

Rating:

5.0

Great!

Rating:

5.0

Dee is amazing!

Rating:

5.0

The lady at the front counter was really nice! I’d use this place again if I need a storage unit!

Rating:

5.0

Best storage place I've used

Rating:

5.0

Thank you for ALWAYS being so kind and helpful!

Rating:

5.0

Poorly managed and very rude older ladies, no free moving truck, no lights or electric access at all and about half the light bulbs out on my isle, door to my storage unit wouldn’t open all the way, no maintenance man to even fix it bc I guess they were trying to save money, ended up having to move all of my belongings all over again just to get to a better place with lighting inside storage and access to electric outlets, way better staff and I thank God got to use thier free truck with a tommy gate to do it. Just glad to be away from there. Kinda nervous to leave this review bc of the staff there to be honest, almost just checked satisfied so that I knew I could just be done.

Rating:

5.0

This was the best storage facility we’ve ever experienced. We would definitely recommend them to all.

Rating:

5.0

Accounting procedures were occasionally inaccurate. Other than that it was great.

Rating:

5.0

Best friggin storage facility around. Highly highly recommended to anyone who needs storage. Lady working was absolutely polite and easy to work with. If I ever need storage again I'll go here even if its 20miles out of my way. Totally worth it for the service they provided.

Rating:

5.0

Great stogage Facitity friendly folks very clean all at a very good price. If I need to store in the future this would be my 1st choice

Rating:

5.0

I have been renting a unit for 6 years. Before the addition to the facility last year the management was was very nice and extremely helpful. After the addition it seems the management changed. I would not have noticed the change, because I pay rent online. In preparation for my daughter's move next month, I asked her to put her belongings in my storage as I have not had any problems in the six years I have been renting. As such I had put some household items in and felt good about it because of the many my history there, cameras, fencing, and gate access. It only took a few minutes to fill it. I did not notice anyone in the area watching. Somehow with in seven days, I went to get something from my unit to find my lock cut off and all the belongings taken. In shock, I looked for the camera that shines on my unit row was turned in the opposite direction. When reporting the loss to police, he mentioned that since 2014 he had never had a call to the facility. My unit was the only unit that was burglarized at that time. When checking with the management, there seemed to be many cameras. After two weeks of checking with management, I was told the cameras had been reviewed but they noticed nothing. The items in the unit would have required multiple pick up truck loads or a big trailer or a large box truck, still they noticed nothing. I lost confidence in the facility and management did not seem to want to deal with me at all so I cancelled my rent. When I went to remove the lock I put on the unit after the burglary, over two weeks later, I noticed the camera was still pointing in the wrong direction.

Rating:

5.0

One of the best storage facilities in the North Fort Worth area. Miss Dee is a sweetheart; always smiling and beyond knowledgeable.

Rating:

5.0

The staff were always friendly and helpful.

Rating:

5.0

This was a great self storage facility with all different sizes of units. I checked all pricing around me and 287 self storage also has the the rental prices.

Rating:

5.0

Wonderful staff and always cheerful.

Rating:

4.0

Good location

Rating:

4.0

treated well

Rating:

4.0

Carolyn Was excellent

Rating:

5.0

They are making improvements so some of my concerns (gate not always working, the roads inside difficult to drive on) have been fixed! Future tenants will love it!