Customer Reviews for 287 Self Storage
(U-Haul Neighborhood Dealer)

899 reviews

13340 Hwy 287   Haslet, TX 76052
(Hwy 287 & 81 North)

(817) 439-3147

Location Hours

  • Mon-Fri: 9 am - 4:45 pm
  • Sat: 9 am - 1:45 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 11/24/2022: Closed

Services at this Location:

Contact Us

(817) 439-3147

13340 Hwy 287
Haslet, TX 76052
(Hwy 287 & 81 North)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:45 pm
  • Sat: 9 am - 1:45 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 11/24/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rachel D. 
Rating:
5.0

Customer did not leave a comment.

Tammie R. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

This uhaul location is excellent!! The office/store is always so clean and organized and the ladies that work there are so helpful and polite. I have rented from other locations just because they didn't have the exact trailer I needed at that time and those locations are so far beneath this location in customer service and facilities. I always try to rent from this location whenever possible!!

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Charon T. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Nothing to improve. The service was excellent With Dee and her staff. They took care of my concerns and went above and beyond. I would recommend this establishment over any Uhaul rental place.

Mitch S. 
Rating:
3.0

The Air conditioning stopped working half way through the drive. Then would randomly turn on and then off again.

Jonathon F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Gustavo P. 
Rating:
5.0

Customer did not leave a comment.

George N. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Very nice and understanding

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

This location is the pinnacle of what a U-Haul center should be like. I just use them for drop off this time. Last time I got a car hauler from them they were very polite very professional very clean they came outside to make sure I understood how the trailer worked show me how to work it even even though I knew how. Make sure I was driving the correct type of vehicle make sure my lights are working with me and explain the contract and where it needed to be dropped off at. I will always drive out of my way as long as I'm in the same state to come get something from this location again.

TRAVIS K. 
Rating:
5.0

Nothing, great helpful folks. Great team on the phone for booking. Really impressed.

Nathan R. 
Rating:
4.0

Customer did not leave a comment.

Damien C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Don't mess with success Melanie is a rock star

John D. 
Rating:
5.0

Nothing. Everything was great!

Jeff B. 
Rating:
5.0

The ladies were friendly and knowledgeable

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Great customer service

Carlton B. 
Rating:
5.0

Customer did not leave a comment.

HARRY W. 
Rating:
5.0

Customer did not leave a comment.

Candice P. 
Rating:
5.0

Customer did not leave a comment.

IRIS M. 
Rating:
5.0

Customer did not leave a comment.

Miguel O. 
Rating:
5.0

Excellent Customer Service

Iris M. 
Rating:
5.0

Customer did not leave a comment.

Leigh B. 
Rating:
5.0

The ladies who helped me here were so incredible! After a terrible experience at my first uhaul site (waited 45 min due to no keys and a rude owner), these ladies let me into the office before they opened to ensure I was taken care of. Also, the lady from customer service who worked hard to refund/transfer my initial contract. I was in and out in a matter of minutes!

Jordan L. 
Rating:
5.0

Dee was awesome, spoke clearly, friendly, and followed up when taking my request over the phone. Confirmed trailer was hooked up correctly and lights worked.

Casey R. 
Rating:
5.0

We will always use U-Haul for our rental equipment, and our storage needs. we are 100 percent satisfied and recommend to everyone. Thank you U-Haul for everything. Another Satisfied customer

Stephen S. 
Rating:
4.0

Very nice people and professional

Gilbert N. 
Rating:
2.0

Customer service, and cleanness

Oluwaponle O. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

While this was not the location I had chosen for pick up, the workers were very, helpful, efficient, and professional.

Craig C. 
Rating:
5.0

Mobile pick up sucks. The system glitched and I had to wait an hour for somebody on the phone. Will never do that again

Terry W. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Highly recommends: staff friendly and very professional. Love Dee & Melanie, they are the best!

Sue N. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Stay as you are. You are great!🤗

BEVERLY J. 
Rating:
5.0

Customer did not leave a comment.

Victor J. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

LEANNAH N. 
Rating:
5.0

Customer did not leave a comment.

steve G. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
5.0

Customer did not leave a comment.

Roseann R. 
Rating:
5.0

The only thing was the driver side seat belt was broken and would let rain water in. This water would then get all over the drivers shoulder and chest.

RUDY P. 
Rating:
5.0

The staff here are very friendly and very helpful. We are repeat customers and will be returning here for our near future uhaul needs.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY O. 
Rating:
5.0

Customer did not leave a comment.

IRIS M. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Jonah N. 
Rating:
5.0

Very friendly service

ALFREDO G. 
Rating:
1.0

The lady at this office never greeted me and acted like I was an inconvenience, interrupting her day. she was on her cell phone, took the truck key, verified my name very poorly, couldn't pronounce vowels, and immediately dismissed me. But I had a question as she tried to walk away. Instead of answering my simple question she started a litany of details how she does her job. Since I wasn't getting the answer to the question I asked I tried again but this time she said the same unhelpful things even louder (yelling at me). At this point I started visibly shaking but held up my hand for her to calm down and tried to ask my question in a different way since she was not comprehending “itemized receipt”. At this point she started accusing me of having an attitude which I did not, only frustrated by her treatment of me. Keep in mind that I had just got done moving (obviously) which is 100% one of the most difficult things a person has to do emotionally speaking. Moving ranks up there in the top three stressful things a person deals with along with death of a loved one and divorce. It just so happens that I have had to deal with all three of these things within the last couple of months in my life. My mother died last month, is why I had to rent the truck in the first place to take care of her things. The love of my life died two months before that. And I had to deal with an extremely painful separation and divorce the year before that. And to be hit in the face with someone in the service industry that doesn't have enough compassion to understand these facts of life or enough comprehension to answer a simple question was too much for me to deal with on this day. I didn't know it wasn't okay for me to ask the lady to explain to me what I had already paid for. That lady did not need to treat me like that. She did not have to start yelling at me and if she cannot maintain her professionalism and patience she really doesn't need to be working there. Her behavior toward me as a paying customer was disrespectful and shameful. I did nothing to deserve being treated like that.

KIMBERLY D. 
Rating:
4.0

Helpful staff and I would recommend a friend to this location.

RAYMOND M. 
Rating:
1.0

Customer did not leave a comment.

THUONG B. 
Rating:
5.0

The ladies that work here are very kind and helpful. Always great to do business with! I'll continue to rent from this location when needed.

Hugh A. 
Rating:
5.0

Customer did not leave a comment.

KARL N. 
Rating:
5.0

Excellent Service

SMOKEY W. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

IRIS M. 
Rating:
5.0

With so many choices for renting a truck to move from point to point b, it can be exhausting for most people to choose the right one. We never had an issue renting equipment from U-Haul, for over fifteen years we use U-Haul when moving. Also need to mention 287 Self-storage in Haslet Texas, the people are so nice, willing to do anything to help, even early in the morning, we recommend them 100%. thank you so much

STEPHEN S. 
Rating:
1.0

This was the worst experience that I had probably anywhere. I did the mobile pickup, but I had to wait at the location for over 2.5 hours. I called the number, and I had to wait 40 minutes to speak with someone. He said that the problem was that my pickup time was at 8:30 a.m., and it was already past that time because I had been waiting there for over an hour. It was a little after 9:30 a.m. at that time. He said that he fixed it. I tried to log into the app to pick up my rental, and it said that I couldn't because the pickup time was changed to 11:00 a.m. I had to call the 1-800 number again and wait another 40 minutes outside in the cold. The representative stayed on the phone with me. Your system was messed up, and it made me keep logging in and out because it was not giving me the correct options to move forward. I finally pulled out of the Uhaul location probably around 11:15 or 11:20 a.m.

Wesley C. 
Rating:
5.0

Nothing I can think

NOE A. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
4.0

Customer did not leave a comment.

ROSALIND T. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Employees were excellent

Nathan M. 
Rating:
5.0

Best service ever

ROLANDO C. 
Rating:
5.0

Nothing everything was great

SHUNITA H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

No improvement needed. Service was excellent.

RODERICK B. 
Rating:
3.0

This location has online posted hours showing open on Sundays from 9am - 4:45pm but in fact they are not open on Sundays. We tried to change the drop off location to one that was open on Sunday but waiting for 30 mins on the phone for a UHAUL rep was not desirable. Several calls to other locations in the area were not answered. Obviously short staffed.

CHRIS K. 
Rating:
2.0

Horrible truck

RUTHLYN W. 
Rating:
5.0

Dee was extremely helpful, even when I needed to change to a larger truck.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

KENYA D. 
Rating:
5.0

Outstanding experience. The personnel who helped me were beyond great. Terrific experience

PAUL E. 
Rating:
5.0

Customer did not leave a comment.

james O. 
Rating:
5.0

Customer did not leave a comment.

IRIS M. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Corbin P. 
Rating:
5.0

Customer did not leave a comment.

Crawford L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

After hours drop off. Went well

Jay F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
3.0

Customer did not leave a comment.

cheryle S. 
Rating:
5.0

The only downside to the truck was a rode rough as could be, definitely not built for a large person.

Steven E. 
Rating:
1.0

The drop off location was closed on Sunday around noon. when unit was left & the on line procedure was confusing, didn't work,& caused the end of a positive & pleasing experience with U-Haul to be very negative & upsetting!

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

sandra L. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Brittane M. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

Lindsay D. 
No reviews have been submitted for this location.

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