This location is always 10 out of 10. The staff is very patient, very professional! Thank you. Regards, Travis Noblett
Travis N
Customer Reviews for 287 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very helpful and made sure I was good! Was a little confused how the drop off process worked but we made it through and when I went in to explain I was dropping off they told me no need and they would take care of unhooking the trailer and all if I needed (which I didn't because the first place showed me how to put it on so I knew how to detach it as well!) They were super helpful here too! Overall, it was a wonderful first experience all around.
Will BStaff was great and very helpful
Christopher JLadies are very professional, friendly and very helpful. They went the extra mile to help me get hooked up and on my way. Thank you.
Travis NAbby was great setting up the reservation, pickup and drop off
Jennifer HThe ladies at the desk were very nice and attentive. One of the guys hooked everything up and also had a great disposition toward his work.
Jason AA good place to drop off. Very friendly and helpful to get you on your way with no problems.
John STrailer drop off location little hard located at end of buildings. Had to back up out of corner turn around and then back up from office side
THOMAS KThis is a great location with excellent service!
Hady AOutside covered in mud, otherwise a good experience.
Stephen BReceptionist was excellent! She was efficient, courteous and professional.
Jorge CGreat customer service, super nice!
David DCheck-in was pretty slow. It appeared that a new person was undergoing training. The two representatives communicated well with each other, and with me, and were quite gracious about the delay. When we proceeded to the lot to hook up the tow dolly, the representative was there in less than a minute to oversee and verify everything was in order. I appreciated their handling of the entire process. It speaks well of the organization.
James KVery easy
Llisa LVanessa was very courteous and did a great job!
Brad KAwesome communication and service by the dealer
Hady AAlthough you understand companies are using apps for check outs and returns I could not get the app to work during a storm in the area, so I was unable to up load a pic of the fuel gauge and mileage and I returned on a Saturday after hours . On Monday The store tried to charge me $40 for fuel for driving 7 miles when the fuel garage didn’t really move from off of full. Had to file a complaint to corporate to resolve because store refused
William JTim was so nice! Very knowledgeable & detailed.
Kayley BThey told me they gave me 12 blankets when it was just 9. One of the blankets was wet in the middle and ruined a silk chair. They took a long time to get the right trailer for me.
ASHLEY BThe truck wasn't dirty, but could be cleaner.. the truck was definitely warned. Maybe needs to be pulled from rental
Jared SGreat staff and service, would recommend.
David LTo many issues with vehicle upon pickup (Driver side mirror lose, passenger side sunvisors broke, damage to roof of the cab exterior, etc).
MICHELL BNothing
BLAIR FGREAT service from some nice folks.
MICHAEL LVery good everything thank
Oscar G | Overall ExperienceI think they were great. Nothing to fix here.
Robert HExcellent Storage, always clean and well maintained. Great staff.
Scott W | Overall ExperienceThey did great! Needs no improvement.
Michael BGrate people
jeanette lI’ve rented two times from UHaul recently. 2 different locations. Definitely prefer this location.
Robin PEquipment and office were very good. Complaint would be the after-hours drop-off. During rental, received a text stating a $20 convenience fee if a link to verify equipment was not used during drop-off. So, I followed the link at drop-off - it was not able to verify location (even after following instructions, several times); and afterwards, there was a check list that was confusing as to whether they should be clicked off or not to complete (seems they cannot be clicked..). The link sure seemed to be wasting a lot of time.
Truman KDanise was so sweet and helpful and made the process quick and easy. She was also very attentive. The trailer part of the truck was nearly spotless. The cab of the truck however could have used a good cleaning. Anything I touched just about had black marks on it and transferred to my hands easily.
Mechele WThe unit did not have environment control settings for heat, humidity, et al, thus my boxes crumbled and some items were damaged as the boxes fell into each other that were stacked. Even my plastic heavy duty bins melted and cracked. It is hard to compete with 105 degree temperatures, but that is a normal day here in Texas. I moved my items to Public Storage to have climate control for my items being stored. The Uhaul price increased within the first year and they would not accept my word on my insurance coverage under my homeowners insurance from my 'insurance broker', which showed my $71,000 coverage. PS was less expensive and I doubled the size of my unit. They accepted 'me' advising that my storage unit was covered under my insurance policy. The Uhaul office staff was awesome! I just can't afford all the extra fees, issues, and increased rent that came with this unit.
Vera-Jean R | Overall ExperienceFriendly quick service, all personnel there were a pleasure to work with.
Les FYou guys have the worst customer service I’ve ever experienced. I will never use your services again.
Prince AI got to the store a little bit early and the morning associate ( I don’t remember her name) brought me in a few minutes early which really helped get my day off to a good start. Great customer service all around.
Thomas PI had to call the lady twice in the after hours cause I'm a ding dong and couldn't figure out how to unhook the tow thingy. It was messed up cause I was on a tilt hill. She was nice to me and I appreciated it. We got it after like 20 mins but laughed at our mistake. Uhaul is so helpful
JENNIFER SIt was easy and very friendly. I would definitely recommend them!!!!
Morris RDee should be fired for being extremely rude and down right nasty.
nicholas bNothing at this time.
DOLORES AGreat customer service, I was in and out quickly thanks to the lady that was there helping me !! She definitely went above and beyond to take care of me . it was great a location a very clean and all the staff was Very nice and courteous and above all that , Very helpful I would definitely go back if I ever need to rent another one again! !! Thanks guys !!!!
JASON SMoving is stressful, the staff were very accomadatng. The property was emasculate and there were no obstacles to access of the unit. What more can you ask for
John D | Overall ExperienceService Excellent, and professional attention to customers, Everything was right, but truck have no A/C.
Alfonso RVery friendly, I have used them every time I have needed something from uhaul and I will continue to do so.
Peter LStaff was friendly and helpful. I got in and got out, Will use them again.
david uFriendly and welcoming staff. Very helpful.
Brad Peveything was perfect. thanks
Marion CGreat customer service, Convenient location, and easy rental process.
Jarrod BNothing
BLAIR Fnothing at this time
Joseph CParking lot very tight to maneuver full size pickup with trailer.
Kyle HThe receptionist was wonderful. Set me up without a reservation.
Joseph CExcellent service
JOE HNot much. The contact lady behind the counter was funny and very kind. She was extremely helpful as well. I’m not a fan of the roll up doors on the trailers. They just cause a lot of headaches. When the trailer is empty they open ok. But fill the trailer with stuff and those roll up doors are miserable. The other trailer I rented had the nice French doors that open nice and wide and stay out of the way.
Luke SGreat staff. Very friendly and helpful.
ERIC SDee is great to work with. Facility safe and clean.
John M | Overall ExperienceGreat experience. Several times I did not get my lock on correctly. They called me after their checks of property to let me know. Highly recommend!
Maggie W | Overall ExperienceThe staff made this a great experience!
Norman C | Overall Experience287 Self Storage is the most efficient, convenient, well-maintained, and staff-ready storage experience we've had anywhere. By comparison, our months with Public Storage were colored by obvious security breaches, ceiling leaks, and unfriendly personnel with no authority to correct property damage or mis-billings. 287 Storage's personnel are always available and cordial; they take responsibility and are proactive in making our work together positive in every dimension. Fair pricing; easy access to units; and clean, reliably safe surrounds - no matter the hour - has reduced the wear and tear on my staff and assured their efforts are productive with every trip. It's no wonder our account has quickly expanded from one unit to four. 267 Self Storage is best of breed in DFW. - Ann Davis, Director, WCRI
White's C | Overall ExperienceThis storage facility was clean and convenient to my location. Staff was very pleasant and help, if I every need to use a storage facility I would certainly use this one again.
Kate L | Overall ExperienceThe management and staff here are amazing and friendly. They far exceeded my expectations. Although I checked yes for #3, There is another local u-haul storage facility that has 24/hour access. And I find that to be much more convenient.
Jarrod B | Overall ExperienceI was very pleased with the service I received
Valerie P | Overall ExperienceMy storage broke and take everything this storage not safety.
Mitra B | Overall ExperienceBoth ladies were very friendly and helpful with our multiple rental units. They were always pleasant to deal with, and assisted us with additional equipment to get our storage units loaded and unloaded. I highly recommend this facility.
Harrison F | Overall ExperienceLoved the gals who work there D ee is such a delight and always so helpful my experience at this storage was the best ever because I had never done anything like this before the girls really helped me out
Michael C | Overall ExperienceThe best part of any business are the people, 287 self storage has some of the very best people you could ever meet. From day one, even as we moved out of the storage unit, they were doing everything possible to assist us, with kindness, a friendly smile, provide the right rental truck, even willing to help us clean the vehicle. We will use their storage facility again, and recommend to everyone, the best storage location in Fort Worth, Texas, and U-Haul rental. Thank you for providing everything we needed.
Stephen S | Overall ExperienceThey have been super friendly from the Day I got my unit in June of 2019. I have enjoyed the staff especially Dee. I would recommend them to anyone. I have only stopped using them cause I have a house with ample storage. Thank you Dee and your colleagues for all your assistance and caring. Sincerely, Dailen Martin (15)
William M | Overall ExperienceHave a storage space here was a good experience. Everyone is helpful and made our use of the space comfortable. Thank you!
James C | Overall ExperienceI rented a unit here for almost 3 years and it was a great experience. My unit was easily accessible, had plenty of driving space between units (this has been a huge issue at other places I had rented from and it made moving with a uhaul or trailer UNBEARABLE) and the ladies that work in the office are absolute dolls. Always happy and helpful and a pleasure to work with. I never had any issues and definitely recommend this place.
Holly H | Overall ExperienceGreat!
Retha C | Overall ExperienceDee is amazing!
Wendi J | Overall ExperienceThe lady at the front counter was really nice! I’d use this place again if I need a storage unit!
Liz W | Overall ExperienceBest storage place I've used
Brian R | Overall ExperienceThank you for ALWAYS being so kind and helpful!
Charles G | Overall ExperiencePoorly managed and very rude older ladies, no free moving truck, no lights or electric access at all and about half the light bulbs out on my isle, door to my storage unit wouldn’t open all the way, no maintenance man to even fix it bc I guess they were trying to save money, ended up having to move all of my belongings all over again just to get to a better place with lighting inside storage and access to electric outlets, way better staff and I thank God got to use thier free truck with a tommy gate to do it. Just glad to be away from there. Kinda nervous to leave this review bc of the staff there to be honest, almost just checked satisfied so that I knew I could just be done.
Mike L | Overall ExperienceThis was the best storage facility we’ve ever experienced. We would definitely recommend them to all.
Renai L | Overall ExperienceAccounting procedures were occasionally inaccurate. Other than that it was great.
Michael F | Overall ExperienceBest friggin storage facility around. Highly highly recommended to anyone who needs storage. Lady working was absolutely polite and easy to work with. If I ever need storage again I'll go here even if its 20miles out of my way. Totally worth it for the service they provided.
Ryan W | Overall ExperienceGreat stogage Facitity friendly folks very clean all at a very good price. If I need to store in the future this would be my 1st choice
Howard l | Overall ExperienceI have been renting a unit for 6 years. Before the addition to the facility last year the management was was very nice and extremely helpful. After the addition it seems the management changed. I would not have noticed the change, because I pay rent online. In preparation for my daughter's move next month, I asked her to put her belongings in my storage as I have not had any problems in the six years I have been renting. As such I had put some household items in and felt good about it because of the many my history there, cameras, fencing, and gate access. It only took a few minutes to fill it. I did not notice anyone in the area watching. Somehow with in seven days, I went to get something from my unit to find my lock cut off and all the belongings taken. In shock, I looked for the camera that shines on my unit row was turned in the opposite direction. When reporting the loss to police, he mentioned that since 2014 he had never had a call to the facility. My unit was the only unit that was burglarized at that time. When checking with the management, there seemed to be many cameras. After two weeks of checking with management, I was told the cameras had been reviewed but they noticed nothing. The items in the unit would have required multiple pick up truck loads or a big trailer or a large box truck, still they noticed nothing. I lost confidence in the facility and management did not seem to want to deal with me at all so I cancelled my rent. When I went to remove the lock I put on the unit after the burglary, over two weeks later, I noticed the camera was still pointing in the wrong direction.
DOUG T | Overall ExperienceOne of the best storage facilities in the North Fort Worth area. Miss Dee is a sweetheart; always smiling and beyond knowledgeable.
Mauricio N | Overall ExperienceThe staff were always friendly and helpful.
Brad H | Overall ExperienceThis was a great self storage facility with all different sizes of units. I checked all pricing around me and 287 self storage also has the the rental prices.
HADY A | Overall ExperienceWonderful staff and always cheerful.
Corey R | Overall ExperienceGood location
Melissa A | Overall Experiencetreated well
Rose C | Overall ExperienceCarolyn Was excellent
BEVERLY P | Overall ExperienceThey are making improvements so some of my concerns (gate not always working, the roads inside difficult to drive on) have been fixed! Future tenants will love it!
TAMMY S | Overall Experienceit was a great experience and made my move go very smoothly. thanks again
ALFRED W | Overall Experience