Customer Reviews for 287 Self Storage
(U-Haul Neighborhood Dealer)

1,092 reviews

13340 Hwy 287   Haslet, TX 76052
(Hwy 287 & 81 North, Just west of the Shell truck stop on the frontage road.)

(817) 439-3147

Office Hours

  • Mon-Fri: 9 am–4:45 pm
  • Sat: 9 am–1:45 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/25/2024: Closed
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(817) 439-3147

13340 Hwy 287
Haslet, TX 76052
(Hwy 287 & 81 North, Just west of the Shell truck stop on the frontage road.)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:45 pm
  • Sat: 9 am–1:45 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/25/2024: Closed
  • 1/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This location is always 10 out of 10. The staff is very patient, very professional! Thank you. Regards, Travis Noblett

Travis N 
Rating:
5.0

Staff was very helpful and made sure I was good! Was a little confused how the drop off process worked but we made it through and when I went in to explain I was dropping off they told me no need and they would take care of unhooking the trailer and all if I needed (which I didn't because the first place showed me how to put it on so I knew how to detach it as well!) They were super helpful here too! Overall, it was a wonderful first experience all around.

Will B 
Rating:
5.0

Customer did not leave a comment.

Austad K 
Rating:
5.0

Staff was great and very helpful

Christopher J 
Rating:
5.0

Ladies are very professional, friendly and very helpful. They went the extra mile to help me get hooked up and on my way. Thank you.

Travis N 
Rating:
5.0

Customer did not leave a comment.

Jesse T 
Rating:
5.0

Abby was great setting up the reservation, pickup and drop off

Jennifer H 
Rating:
5.0

The ladies at the desk were very nice and attentive. One of the guys hooked everything up and also had a great disposition toward his work.

Jason A 
Rating:
4.0

A good place to drop off. Very friendly and helpful to get you on your way with no problems.

John S 
Rating:
4.0

Trailer drop off location little hard located at end of buildings. Had to back up out of corner turn around and then back up from office side

THOMAS K 
Rating:
5.0

Customer did not leave a comment.

Alex M 
Rating:
5.0

Customer did not leave a comment.

kristine t 
Rating:
5.0

This is a great location with excellent service!

Hady A 
Rating:
5.0

Customer did not leave a comment.

Terry T 
Rating:
5.0

Customer did not leave a comment.

Kathie J 
Rating:
4.0

Customer did not leave a comment.

Gondelino D 
Rating:
5.0

Customer did not leave a comment.

Phillip S 
Rating:
5.0

Customer did not leave a comment.

RILEY L 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

DAVID K 
Rating:
5.0

Customer did not leave a comment.

Terri R 
Rating:
4.0

Outside covered in mud, otherwise a good experience.

Stephen B 
Rating:
5.0

Receptionist was excellent! She was efficient, courteous and professional.

Jorge C 
Rating:
5.0

Great customer service, super nice!

David D 
Rating:
5.0

Customer did not leave a comment.

Shanequa W 
Rating:
5.0

Check-in was pretty slow. It appeared that a new person was undergoing training. The two representatives communicated well with each other, and with me, and were quite gracious about the delay. When we proceeded to the lot to hook up the tow dolly, the representative was there in less than a minute to oversee and verify everything was in order. I appreciated their handling of the entire process. It speaks well of the organization.

James K 
Rating:
5.0

Customer did not leave a comment.

daniel e 
Rating:
5.0

Very easy

Llisa L 
Rating:
5.0

Customer did not leave a comment.

Anthony H 
Rating:
5.0

Vanessa was very courteous and did a great job!

Brad K 
Rating:
4.0

Customer did not leave a comment.

kim a 
Rating:
5.0

Awesome communication and service by the dealer

Hady A 
Rating:
4.0

Although you understand companies are using apps for check outs and returns I could not get the app to work during a storm in the area, so I was unable to up load a pic of the fuel gauge and mileage and I returned on a Saturday after hours . On Monday The store tried to charge me $40 for fuel for driving 7 miles when the fuel garage didn’t really move from off of full. Had to file a complaint to corporate to resolve because store refused

William J 
Rating:
5.0

Customer did not leave a comment.

Bill W 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
5.0

Tim was so nice! Very knowledgeable & detailed.

Kayley B 
Rating:
5.0

Customer did not leave a comment.

Rodney H  |  Overall Experience 
Rating:
2.0

They told me they gave me 12 blankets when it was just 9. One of the blankets was wet in the middle and ruined a silk chair. They took a long time to get the right trailer for me.

ASHLEY B 
Rating:
3.0

The truck wasn't dirty, but could be cleaner.. the truck was definitely warned. Maybe needs to be pulled from rental

Jared S 
Rating:
3.0

Customer did not leave a comment.

Nichole D 
Rating:
5.0

Great staff and service, would recommend.

David L 
Rating:
2.0

To many issues with vehicle upon pickup (Driver side mirror lose, passenger side sunvisors broke, damage to roof of the cab exterior, etc).

MICHELL B 
Rating:
5.0

Nothing

BLAIR F 
Rating:
5.0

GREAT service from some nice folks.

MICHAEL L 
Rating:
4.0

Customer did not leave a comment.

Jo T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian N 
Rating:
5.0

Very good everything thank

Oscar G  |  Overall Experience 
Rating:
5.0

I think they were great. Nothing to fix here.

Robert H 
Rating:
5.0

Excellent Storage, always clean and well maintained. Great staff.

Scott W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn B  |  Overall Experience 
Rating:
4.0

They did great! Needs no improvement.

Michael B 
Rating:
5.0

Grate people

jeanette l 
Rating:
5.0

Customer did not leave a comment.

Dario B 
Rating:
5.0

I’ve rented two times from UHaul recently. 2 different locations. Definitely prefer this location.

Robin P 
Rating:
5.0

Customer did not leave a comment.

LaTisha R 
Rating:
4.0

Equipment and office were very good. Complaint would be the after-hours drop-off. During rental, received a text stating a $20 convenience fee if a link to verify equipment was not used during drop-off. So, I followed the link at drop-off - it was not able to verify location (even after following instructions, several times); and afterwards, there was a check list that was confusing as to whether they should be clicked off or not to complete (seems they cannot be clicked..). The link sure seemed to be wasting a lot of time.

Truman K 
Rating:
5.0

Customer did not leave a comment.

Todd T 
Rating:
5.0

Danise was so sweet and helpful and made the process quick and easy. She was also very attentive. The trailer part of the truck was nearly spotless. The cab of the truck however could have used a good cleaning. Anything I touched just about had black marks on it and transferred to my hands easily.

Mechele W 
Rating:
3.0

The unit did not have environment control settings for heat, humidity, et al, thus my boxes crumbled and some items were damaged as the boxes fell into each other that were stacked. Even my plastic heavy duty bins melted and cracked. It is hard to compete with 105 degree temperatures, but that is a normal day here in Texas. I moved my items to Public Storage to have climate control for my items being stored. The Uhaul price increased within the first year and they would not accept my word on my insurance coverage under my homeowners insurance from my 'insurance broker', which showed my $71,000 coverage. PS was less expensive and I doubled the size of my unit. They accepted 'me' advising that my storage unit was covered under my insurance policy. The Uhaul office staff was awesome! I just can't afford all the extra fees, issues, and increased rent that came with this unit.

Vera-Jean R  |  Overall Experience 
Rating:
5.0

Friendly quick service, all personnel there were a pleasure to work with.

Les F 
Rating:
5.0

Customer did not leave a comment.

LARRY L 
Rating:
1.0

You guys have the worst customer service I’ve ever experienced. I will never use your services again.

Prince A 
Rating:
5.0

I got to the store a little bit early and the morning associate ( I don’t remember her name) brought me in a few minutes early which really helped get my day off to a good start. Great customer service all around.

Thomas P 
Rating:
5.0

Customer did not leave a comment.

Paul T 
Rating:
5.0

I had to call the lady twice in the after hours cause I'm a ding dong and couldn't figure out how to unhook the tow thingy. It was messed up cause I was on a tilt hill. She was nice to me and I appreciated it. We got it after like 20 mins but laughed at our mistake. Uhaul is so helpful

JENNIFER S 
Rating:
5.0

Customer did not leave a comment.

Ricky G 
Rating:
5.0

It was easy and very friendly. I would definitely recommend them!!!!

Morris R 
Rating:
5.0

Customer did not leave a comment.

Angel G 
Rating:
5.0

Customer did not leave a comment.

Philip W 
Rating:
5.0

Customer did not leave a comment.

Mariano G 
Rating:
5.0

Customer did not leave a comment.

Christi M 
Rating:
1.0

Dee should be fired for being extremely rude and down right nasty.

nicholas b 
Rating:
4.0

Customer did not leave a comment.

DAVID L 
Rating:
4.0

Nothing at this time.

DOLORES A 
Rating:
5.0

Customer did not leave a comment.

Amanda B 
Rating:
5.0

Customer did not leave a comment.

ZACHARY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY M 
Rating:
5.0

Great customer service, I was in and out quickly thanks to the lady that was there helping me !! She definitely went above and beyond to take care of me . it was great a location a very clean and all the staff was Very nice and courteous and above all that , Very helpful I would definitely go back if I ever need to rent another one again! !! Thanks guys !!!!

JASON S 
Rating:
5.0

Customer did not leave a comment.

Aaron P 
Rating:
5.0

Customer did not leave a comment.

Brad P 
Rating:
5.0

Moving is stressful, the staff were very accomadatng. The property was emasculate and there were no obstacles to access of the unit. What more can you ask for

John D  |  Overall Experience 
Rating:
5.0

Service Excellent, and professional attention to customers, Everything was right, but truck have no A/C.

Alfonso R 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Very friendly, I have used them every time I have needed something from uhaul and I will continue to do so.

Peter L 
Rating:
5.0

Staff was friendly and helpful. I got in and got out, Will use them again.

david u 
Rating:
5.0

Friendly and welcoming staff. Very helpful.

Brad P 
Rating:
5.0

Customer did not leave a comment.

DOUG C 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

david m 
Rating:
5.0

eveything was perfect. thanks

Marion C 
Rating:
5.0

Great customer service, Convenient location, and easy rental process.

Jarrod B 
Rating:
5.0

Customer did not leave a comment.

Stacey A 
Rating:
5.0

Customer did not leave a comment.

Tom C 
Rating:
5.0

Customer did not leave a comment.

Kevin R 
Rating:
5.0

Nothing

BLAIR F 
Rating:
5.0

nothing at this time

Joseph C 
Rating:
5.0

Customer did not leave a comment.

Crystal L 
Rating:
4.0

Parking lot very tight to maneuver full size pickup with trailer.

Kyle H 
Rating:
4.0

The receptionist was wonderful. Set me up without a reservation.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

Joanne J 
Rating:
4.0

Customer did not leave a comment.

Stephen S 
Rating:
5.0

Customer did not leave a comment.

Justin M 
Rating:
5.0

Customer did not leave a comment.

Tessa H 
Rating:
5.0

Customer did not leave a comment.

MELVIN W 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Excellent service

JOE H 
Rating:
5.0

Not much. The contact lady behind the counter was funny and very kind. She was extremely helpful as well. I’m not a fan of the roll up doors on the trailers. They just cause a lot of headaches. When the trailer is empty they open ok. But fill the trailer with stuff and those roll up doors are miserable. The other trailer I rented had the nice French doors that open nice and wide and stay out of the way.

Luke S 
Rating:
5.0

Great staff. Very friendly and helpful.

ERIC S 
Rating:
5.0

Dee is great to work with. Facility safe and clean.

John M  |  Overall Experience 
Rating:
5.0

Great experience. Several times I did not get my lock on correctly. They called me after their checks of property to let me know. Highly recommend!

Maggie W  |  Overall Experience 
Rating:
4.0

The staff made this a great experience!

Norman C  |  Overall Experience 
Rating:
5.0

287 Self Storage is the most efficient, convenient, well-maintained, and staff-ready storage experience we've had anywhere. By comparison, our months with Public Storage were colored by obvious security breaches, ceiling leaks, and unfriendly personnel with no authority to correct property damage or mis-billings. 287 Storage's personnel are always available and cordial; they take responsibility and are proactive in making our work together positive in every dimension. Fair pricing; easy access to units; and clean, reliably safe surrounds - no matter the hour - has reduced the wear and tear on my staff and assured their efforts are productive with every trip. It's no wonder our account has quickly expanded from one unit to four. 267 Self Storage is best of breed in DFW. - Ann Davis, Director, WCRI

White's C  |  Overall Experience 
Rating:
5.0

This storage facility was clean and convenient to my location. Staff was very pleasant and help, if I every need to use a storage facility I would certainly use this one again.

Kate L  |  Overall Experience 
Rating:
5.0

The management and staff here are amazing and friendly. They far exceeded my expectations. Although I checked yes for #3, There is another local u-haul storage facility that has 24/hour access. And I find that to be much more convenient.

Jarrod B  |  Overall Experience 
Rating:
5.0

I was very pleased with the service I received

Valerie P  |  Overall Experience 
Rating:
5.0

My storage broke and take everything this storage not safety.

Mitra B  |  Overall Experience 
Rating:
5.0

Both ladies were very friendly and helpful with our multiple rental units. They were always pleasant to deal with, and assisted us with additional equipment to get our storage units loaded and unloaded. I highly recommend this facility.

Harrison F  |  Overall Experience 
Rating:
5.0

Loved the gals who work there D ee is such a delight and always so helpful my experience at this storage was the best ever because I had never done anything like this before the girls really helped me out

Michael C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DON M  |  Overall Experience 
Rating:
5.0

The best part of any business are the people, 287 self storage has some of the very best people you could ever meet. From day one, even as we moved out of the storage unit, they were doing everything possible to assist us, with kindness, a friendly smile, provide the right rental truck, even willing to help us clean the vehicle. We will use their storage facility again, and recommend to everyone, the best storage location in Fort Worth, Texas, and U-Haul rental. Thank you for providing everything we needed.

Stephen S  |  Overall Experience 
Rating:
5.0

They have been super friendly from the Day I got my unit in June of 2019. I have enjoyed the staff especially Dee. I would recommend them to anyone. I have only stopped using them cause I have a house with ample storage. Thank you Dee and your colleagues for all your assistance and caring. Sincerely, Dailen Martin (15)

William M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy R  |  Overall Experience 
Rating:
5.0

Have a storage space here was a good experience. Everyone is helpful and made our use of the space comfortable. Thank you!

James C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H  |  Overall Experience 
Rating:
5.0

I rented a unit here for almost 3 years and it was a great experience. My unit was easily accessible, had plenty of driving space between units (this has been a huge issue at other places I had rented from and it made moving with a uhaul or trailer UNBEARABLE) and the ladies that work in the office are absolute dolls. Always happy and helpful and a pleasure to work with. I never had any issues and definitely recommend this place.

Holly H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORA F  |  Overall Experience 
Rating:
5.0

Great!

Retha C  |  Overall Experience 
Rating:
5.0

Dee is amazing!

Wendi J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L  |  Overall Experience 
Rating:
5.0

The lady at the front counter was really nice! I’d use this place again if I need a storage unit!

Liz W  |  Overall Experience 
Rating:
5.0

Best storage place I've used

Brian R  |  Overall Experience 
Rating:
5.0

Thank you for ALWAYS being so kind and helpful!

Charles G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick W  |  Overall Experience 
Rating:
5.0

Poorly managed and very rude older ladies, no free moving truck, no lights or electric access at all and about half the light bulbs out on my isle, door to my storage unit wouldn’t open all the way, no maintenance man to even fix it bc I guess they were trying to save money, ended up having to move all of my belongings all over again just to get to a better place with lighting inside storage and access to electric outlets, way better staff and I thank God got to use thier free truck with a tommy gate to do it. Just glad to be away from there. Kinda nervous to leave this review bc of the staff there to be honest, almost just checked satisfied so that I knew I could just be done.

Mike L  |  Overall Experience 
Rating:
5.0

This was the best storage facility we’ve ever experienced. We would definitely recommend them to all.

Renai L  |  Overall Experience 
Rating:
5.0

Accounting procedures were occasionally inaccurate. Other than that it was great.

Michael F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trey L  |  Overall Experience 
Rating:
5.0

Best friggin storage facility around. Highly highly recommended to anyone who needs storage. Lady working was absolutely polite and easy to work with. If I ever need storage again I'll go here even if its 20miles out of my way. Totally worth it for the service they provided.

Ryan W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trudie C  |  Overall Experience 
Rating:
5.0

Great stogage Facitity friendly folks very clean all at a very good price. If I need to store in the future this would be my 1st choice

Howard l  |  Overall Experience 
Rating:
5.0

I have been renting a unit for 6 years. Before the addition to the facility last year the management was was very nice and extremely helpful. After the addition it seems the management changed. I would not have noticed the change, because I pay rent online. In preparation for my daughter's move next month, I asked her to put her belongings in my storage as I have not had any problems in the six years I have been renting. As such I had put some household items in and felt good about it because of the many my history there, cameras, fencing, and gate access. It only took a few minutes to fill it. I did not notice anyone in the area watching. Somehow with in seven days, I went to get something from my unit to find my lock cut off and all the belongings taken. In shock, I looked for the camera that shines on my unit row was turned in the opposite direction. When reporting the loss to police, he mentioned that since 2014 he had never had a call to the facility. My unit was the only unit that was burglarized at that time. When checking with the management, there seemed to be many cameras. After two weeks of checking with management, I was told the cameras had been reviewed but they noticed nothing. The items in the unit would have required multiple pick up truck loads or a big trailer or a large box truck, still they noticed nothing. I lost confidence in the facility and management did not seem to want to deal with me at all so I cancelled my rent. When I went to remove the lock I put on the unit after the burglary, over two weeks later, I noticed the camera was still pointing in the wrong direction.

DOUG T  |  Overall Experience 
Rating:
5.0

One of the best storage facilities in the North Fort Worth area. Miss Dee is a sweetheart; always smiling and beyond knowledgeable.

Mauricio N  |  Overall Experience 
Rating:
5.0

The staff were always friendly and helpful.

Brad H  |  Overall Experience 
Rating:
5.0

This was a great self storage facility with all different sizes of units. I checked all pricing around me and 287 self storage also has the the rental prices.

HADY A  |  Overall Experience 
Rating:
5.0

Wonderful staff and always cheerful.

Corey R  |  Overall Experience 
Rating:
4.0

Good location

Melissa A  |  Overall Experience 
Rating:
4.0

treated well

Rose C  |  Overall Experience 
Rating:
4.0

Carolyn Was excellent

BEVERLY P  |  Overall Experience 
Rating:
5.0

They are making improvements so some of my concerns (gate not always working, the roads inside difficult to drive on) have been fixed! Future tenants will love it!

TAMMY S  |  Overall Experience 
Rating:
5.0

it was a great experience and made my move go very smoothly. thanks again

ALFRED W  |  Overall Experience 
No reviews have been submitted for this location.

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