Customer Reviews for 2nd Opinion Car Service LLC
(U-Haul Neighborhood Dealer)

419 reviews

5261 B Gender Rd   Canal Winchester, OH 43110

(614) 524-0159

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 3 pm
  • Thur: Closed
  • Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 524-0159

5261 B Gender Rd
Canal Winchester, OH 43110

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 3 pm
  • Thur: Closed
  • Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great location and space

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Was a great experience Thanks so much my friend.

Ramon F. 
Rating:
5.0

Customer did not leave a comment.

Ashelei W. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Check in was great. Even a little early. No problems at all. Will go back.

Keith C. 
Rating:
4.0

Customer did not leave a comment.

Marshall F. 
Rating:
5.0

Will absolutely keep in mind if needed again. Thank u!

Ana C. 
Rating:
5.0

Professional

Angie H. 
Rating:
5.0

Customer did not leave a comment.

Jorge D. 
Rating:
4.0

Customer did not leave a comment.

Karla S. 
Rating:
3.0

Customer did not leave a comment.

Francis W. 
Rating:
5.0

A++++ will always use this location

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Christie R. 
Rating:
5.0

It was perfect

Shelley M. 
Rating:
5.0

Customer did not leave a comment.

Durga B. 
Rating:
5.0

By far the best experience I have ever had with any uhaul !! Very helpful in making sure I chose the right equipment, everything was clean out front and ready to go for me. I highly recommend going here for any uhaul needs

Heather P. 
Rating:
3.0

If paying with cash bring $100 that caused some issues I only brought enough cash for what my total was supposed to be and had to wait for someone to come since I got dropped off. Other than that good experience

Robert G. 
Rating:
5.0

Absolutely nothing! Great service

BEVERLY H. 
Rating:
3.0

Customer did not leave a comment.

Michele M. 
Rating:
1.0

Customer did not leave a comment.

Eyob T. 
Rating:
1.0

Was racially profiled by the person working there. Was very rude .

Jermane J. 
Rating:
5.0

The check in process was normal, the rates were good and the staff was friendly. The check out application was self service as it was after hours, the application was not working properly and would not allow me to take or upload a picture in step 1 of 4. Therefore, we had to call and leave message etc. Not a huge fan of the check our self service. Otherwise, a good experience.

Ed W. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
3.0

did a 24 hour drop off

jerry B. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Marjuan W. 
Rating:
5.0

Customer did not leave a comment.

chandra R. 
Rating:
4.0

Customer did not leave a comment.

Dean P. 
Rating:
1.0

Customer did not leave a comment.

Colin M. 
Rating:
5.0

Customer did not leave a comment.

Cecil M. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Tire was low on air but he checked everything before I left and set the equipment up for me.

Derek B. 
Rating:
5.0

Andy was excellent ensuring that I was well taken care of customer service wise. From the initial paperwork, to the attaching and safety check of the utility trailer, he was first-rate. I highly recommend Andy for any of your U-Haul needs. I know I will use him again in the future as the opportunities arise. Thanks, Andy!

Michael R. 
Rating:
1.0

Andy was EXTREMELY rude and ignorant. His customer service is horrible makes me never want to rent from this location again.

Antoinette J. 
Rating:
5.0

Customer did not leave a comment.

Tanya T. 
Rating:
5.0

Customer did not leave a comment.

brityn L. 
Rating:
3.0

Customer did not leave a comment.

Stanley L. 
Rating:
5.0

Everything was great! There's nothing to improve on.

Grandel H. 
Rating:
5.0

Thank you for sending me this review. I worked with Andy and the process went very well. I would definitely use this location again in the future.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Gentleman was polite and very organized.

Keith C. 
Rating:
3.0

The original address I was provided as my pick up location was incorrect. I spent 30minutes trying to reach Uhaul. Then on the drop off, the attendent was out of the office and it was closed during normal business hours. I spend another 30+ minutes trying to drop off the trailer. Wait times are unprofessional.

Ben D. 
Rating:
4.0

Andy was great! He was easy to work with and took care of my needs. I had an unusual request as I needed 5 of the 26' trucks. He took care of all the leg work and had them for me on time!

Richard B. 
Rating:
4.0

Good access. Decent truck.

Matthew M. 
Rating:
5.0

Thanks!

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
3.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

Customer did not leave a comment.

LISA C. 
Rating:
4.0

Clean the windows

Jack B. 
Rating:
2.0

Customer did not leave a comment.

KAREN K. 
Rating:
3.0

Issued us equipment that was faulty. A large hole inside the floor of the moving area.

Kirsten R. 
Rating:
5.0

Customer did not leave a comment.

Tyrrel E. 
Rating:
5.0

Great experience. Andy was very professional and courteous.

David S. 
Rating:
5.0

The on-site personnel were very accommodating and caring to my needs.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
2.0

The office space was extremely dirty and unorganized. Luckily the truck was fine, but we almost walked out based off of how the location looked.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Donna E. 
Rating:
4.0

Good customer service fast process overall

Latorya J. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

This was my 4th move with this business.

eugene L. 
Rating:
3.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Nothing. It was a fantastic experience

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Very good customer service Everything was explained to me. Easy pick up and drop off Near fuel station. Thanks

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Benjamin F. 
Rating:
3.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Great location and easy to rent from. Customer service was great at location.

Michael H. 
Rating:
2.0

Found out after I left about photo approval and assumed he did his job and updated the photos of truck. Found out on drop off at different location that pics were old and did not show paint damage so they were marked as damage done by me. Guy stated on phone that he doesn't have time to look over every truck. Also rained and ruined my mattress topper which was on far inside of truck.

Erine B. 
Rating:
5.0

Customer did not leave a comment.

julie P. 
Rating:
5.0

Customer did not leave a comment.

MELISSA R. 
Rating:
4.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

CATHY P. 
Rating:
5.0

Manager was very knowledgeable and courteous. I had reserved the wrong type of trailer for what I needed and he was helpful in identifying the issue. They did have what I needed and made the changes and got me out vert quickly. I would recommend this center .

mark U. 
Rating:
1.0

After confirming my pickup two weeks prior, the owner called me less than 24 hours before my pickup time telling me I had move the pickup time to later in the day. I showed up less than 10 minutes early to pick up the truck and try to greet the owner, but instead of saying hi, he points to his watch and rudely tells me I'm too early. This guy is in the wrong business. The whole reason I went to this place was because of the pickup time I originally sent, but he forced me to change it with little notice and no compensation for the trouble. Horrible experience with the owner of this location—he's the opposite of a people-person.

Michael O. 
Rating:
3.0

Maybe additional signage for people traveling northbound. And in the check in page to let you know where the key box is.

Frederick C. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Andy was very handy with the candy and info. I realize this may sound strange. It is in fact utter nonsense where the candy is involved. Bottomline: Good truck, great people - get your next rental here. Tell'em Mike Duruque sent ya. Capisce?

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Rusty J. 
Rating:
5.0

Art is a treat

dale R. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
2.0

location was way to small to store trucks effectively.

MELVIN B. 
Rating:
5.0

Customer did not leave a comment.

Demetrius D. 
Rating:
3.0

I had rented a truck not that long ago and it was pretty new and very nice, this particular truck had a lot of miles on it, the passenger rear tire was severely dry rotted and I was very nervous about a potential blow out on the highway. There was also an oil burning smell coming from under the hood. Ideally when I pay nearly $400 for a rental I didn't expect to be renting a truck with 126,000 miles on it. I have also been a U-Haul customer for several years and it seems like you have fees for every thing any more. I was disappointed to hear I could potentially be charged an additional $30 for returning on a day this location was closed on, if I did not complete return online. It is not the customer's responsibility to create the hours a business is opened or closed.

jeremy L. 
Rating:
2.0

The gentleman that processed the rental contract was more concerned with the fact that the vehicle we were towing needed transmission work (as he did that work as well). The safety hook was missing the closure but was told it would be okay don't worry. He also stated that we could return our vehicle at any location and that it wasn't due back until Monday. The original pick up location was 3 miles away and we were called to say they didn't have the trailer and we would need to make a short trip down the road to another location. This location was 45 minutes of highway driving away and in the opposite direction we were traveling. So that change alone cost us 2 hours plus the gas. Then when we finally had the trailer we got it home and drove to our most convenient location only to be told that we were misinformed. So have our wrong direction to drive an hour north! This now wasted 2 hours after a long day. He also told us that we just needed to pull in and drop the contract in the box. Had we done this we would have gotten a wrong drop off fee

Michele A. 
Rating:
5.0

Everything went well. I appreciate the kind offer for the extra time to help me get moved .

Yvonn M. 
Rating:
5.0

Customer did not leave a comment.

Berhane G. 
Rating:
5.0

Customer did not leave a comment.

Diane K. 
Rating:
4.0

Customer did not leave a comment.

CHAZAE P. 
Rating:
3.0

I was slated to pick up a Uhaul at one location  3500 S. Sheridan inTulsa.   I went earlier by a couple of days to make sure I knew where to go.  I spoke with a staff member and they confirmed I was at the right location.  I returned on my moving day to pick up the vehicle and trailer only to find out that it not the Sheridan location.  They sent us to a location that did not exist.  We called the main number fo Uhaul.  We were told to go to another location.  Once we arrived we saw a truck but not the car tow.  We were then told we needed to go to the Memorial location and pick up the trailer.  This was never communicated to us from the National nor anyone one in person until we were told by the place we picked up the car towing trailer.My experience was not the greatest.  It set us behind schedule with moving.  Moving is already stressful and strenuous but this added situation made it quite a bit more complicated. Thanks to the help we received from Jerry in Tulsa on Mingo Rd. This helped us to know that he cared about our experience and we went through. Ray Caruthers

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Tara Y. 
Rating:
5.0

Nothing, it was easy and a great experience.

Chrystie D. 
Rating:
1.0

Uhaul cancelled my reservation. Had to have it re input, which delayed pickup by 30 mins. The clerk wasn't at the desk and wasn't answering his ship phone where myself and another guy waited for almost 20 mins for him to show up. He seemed flustered by little things and was snippy at both customers and the uhaul customer service people when he called to get things fixed. I have rented a lot of moving trucks...this was hands down the worst and most unprofessional experience I've had

CASEY S. 
Rating:
5.0

Customer did not leave a comment.

kristan C. 
Rating:
1.0

I have always had a problem with the person that runs this establishment. He is rude, does not speak to customers respectfully and for smart with me for Bri bing a truck back late when I received it late.

Brialle M. 
Rating:
4.0

When I rented the truck I purposely did it online so I wouldnt have to be in contact with rental manager because of virus. When I got there was some confusion about what truck I was getting. I had to go inside and redue everything over in person because the original truck I was suppose to get was not back in time. I wore a mask and gloves but manager didnt. I was a little weiry about going inside. It was a small space. I think managers should have to wear masks if dealing with customers in person. When I brought truck back I didnt to come in contact with anyone. I did it online. I hope something is done about this situation. He could of been a carrier of this virus and not knowing this. I was very disappointed.

Kenneth M. 
No reviews have been submitted for this location.

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