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DOROTHY B
Customer Reviews for 417 Mobile Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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JON WAwesome to work with these guys! The truck was great and the staff did a great job!
Benjamin BI DID NOT RENT A UHAUL!! WHAT IS THIS ABOUT?!
sara lNone
tessie bSmall full parking lot and the front desk just said to drop off the keys nothing else I had to do. I ended up having to come back to finish the return process because U-Haul did not see it as completed.
Derek RNice location, close to my house
John JVery rough shop , had fly sticky trap filled with flys hanging from ceiling very unsanitary, request blankets they had none , very disappointing
Steve PAll honesty- the pick up location in springfield MO, 1161 division street was horrible. It was the equivalent to a trailer park, trash everywhere, bad service, It was uninviting. I felt almost unsafe.
Andrew MThe equipment was in good shape and the employees were very kind, however, the shop is very unkept and quite gross. Garbage piled up all over. I would recommend this location to a friend if they didn't have to go inside. The uhaul portion of the experience was great, but the shop leaves a lot of room for improvement.
Blake MSuper friendly, super quick with checkout/in.
Brent BThe location office is very dirty and not organized at all. I have used this location before and the staff is always professional.
Jason KHelpful
DAVID MVery helpful, just not an awesome part of town.
Ann MIt worked for what I needed, but it would not be my first choice to do business there.
Lance BOffer customers free used boxes for their move.
Darren AI PICKED THIS LOCATION BECAUSE THEY HAD LISTED THAT THEY WERE OPEN UNTIL 3, WE ARRIVED AROUND 1 TO DROP A TRAILER OFF AND ALL LIGHTS WERE OFF AND DOOR WAS LOCKED. HOURS ON THE DOOR STATED THEY SHOULDVE BEEN OPEN. NO LOCKS ON ANY TRAILERS AND IT MADE ME FEEL VERY UNCOMFORTABLE LEAVING THE TRAILER THERE AND TRUSTING IT WOULD BE CHECKED IN. I FOLLOWED ALL OF THE STEPS TO RETURN THE TRAILER VIA WEBSITE, TOOK EXTRA PICS AND EVEN CALLED ANOTHER LOCATION TO SEE IF I COULD CHANGE MY DROP OF LOCATION BUT WAS TOLD NO. THE HOURS SHOULD BE UPDATED SO PEOPLE ARENT LIED TO BECAUSE I NEVER DO THE AFTER HOURS DROP OFF BECAUSE I WANT TO HAVE PROOF I DROPPED IT OFF. NEVER GOT A CONFIRMATION EMAIL OR ANYTHING, JUST ONE ASKING FOR A REVIEW SO HERE YOU GO!
Katie RCheck the cab of the truck and clean it. The truck had a a haf-drank bottle of tea in it, newspapers between the seats and a sticky spill in the passenger side cup holder and on the floor. There was no windshield wiper fluid.
Susan SN/A
Jennifer AWonderful experience
David Bhave used this location many times good people doing a great job
SARAH KWe were charged extra for gas when we left the truck with more gas in it
Buck SNothing it was perfect
MARK EVehicle was no ready.I had to go to a different location to pick up a uhaul.
wesley bFriendly and had everything ready. Easy pick up easy drop off.
Chuck MLocated in the ghetto, did not feel safe here. The lot is cluttered with vehicles both uhaul and non uhaul. Another person was attempting to drop off and park a uhaul and there was nowhere for them to park
Jason WI wish I caught the receptionist name, but she was a very kind person. I was having a crappy day and her demeanor helped pull me out of it. Thanks!
Steven GThe young lady was so amazing and helpful. So glad I was able to purchase a ball hitch while I was there since I forgot. To top it off, she loaded the trailer on perfect and the owner helped me back it up. Awesome service and I’ll def be back!!
Larry JThe lady who waited on me acted inconvenienced when I came in. After she checked out the truch she was very nice. The main thing is to clean up the customer area. It is very dirty and cluttered. What you require the customers to do should be emulated by the staff/ business.
Christine TNothing! We appreciated the excellent service you provided. Thank you!! ⭐️ ⭐️⭐️⭐️⭐️
Dee AThe office n lot was a mess. The lady that finished our reservation was not dressed as I have seen other I haul workers. But not at this location. This was the first n last time I would use this place. One of the tires were very low. Good thing we only had to move a vehicle short ride. There best of the visit was a young man that sa me n my daughter looking at his cars At the lot ? He allowed my daughter test drive it and was very nice and helped us pass the time for the finalized paper work. To start the paperwork took forever to get printed and getting us out the door. Then the car tow was blocked in by a customers vehicle. But after the car had set there for so long another man came out w a dolly to move the car hauler for us to get hooked up n on the road All got handled and in the end the results were made. I
Theresa DThey did not have the appliance dolly i reserved. Made the move a bit more difficult!
Robert MReliable dealer...great customer service
Jeffery JGreat service, friendly knowledgeable staff.
Jeffery JThey were not helpful. The trailer lights were not working and when I told them about a screw in the tire they told me I had to call road side assistance.
Michael FThe person who runs this place went way above and beyond then she needed to. We had a couple of issues that was unforeseen and she did a fantastic job helping us out.
Chad GThis was not the original location. This place was smaller and not as well kept, as the place I originally wanted to go to. It also added more miles than the alloted miles given to me, which I was charged for.
David GThe U-Haul dealer Shard the location with a repair shop. Uhaul was supposed to be open until 9pm but at 7pm the repair shop employee stated that they went home early I had to return to get a receipt for the tow dolly the next morning Employee stated that she was unaware of me dropping it there the previous evening but then contradicted her self by saying she already had checked it in I got my receipt and left place was a dump
Lyman CNothing really wrong with this location, it just isn’t a big uhaul building. Looks like an old repair lot.
Mike AStaff were quick to serve and checking in went quickly.
Brad BDidn’t know where to put keys
Lawrence WI had a temp paper license while waiting for the regular one. Tried to pre check in using that paper one. Failed 4 times on the reverse side and finally gave up. Gal at pickup confirmed that it happens to them too. That's a fault in your early check in system.
Kerry KPlace was in bad shape, pretty much trashed! The lady did take care of everything and trailer was in acceptable shape.
Paul BI tried to do the QR code scan check-in but it wouldn't work. It might need to be replaced.
Kimbur RI purchased a utility cart and furniture cart and both were missing. I’ve tried calling multiple times and sent multiple messages and have been hung up on 5 times. Will not recommend
Parker PPull reserved truck up so that no other truck can block it in. I reserved truck for 7am at another location. It was changed to this location and mobile check out as the business did not open until later; however, when I arrived to check out the truck was dirty, smelled horribly, and was blocked in by another truck preventing me from pulling out until someone arrived with keys to move it. I explained and instead of an apology or understanding, was blown off with we don’t open until 8 and can’t do anything about a truck being returned in the middle of the night. Well, actually if the truck I reserved was pulled out for ease of use where no one could’ve blocked it in that would’ve been easy for them to do and considerate. Also the equipment I paid for prior in my reservation and verified the day before as being in the truck and ready for me (as I was new to mobile check out and asked the business’s hours as I had reservation for 7 and business didn’t open until 8) was NOT in the truck and I had to drive to another uhaul location to get the equipment once I realized it wasn’t in the truck. Very disappointed in this specific location, but very happy with overall uhaul locations and services.
Christine WDropped off and left.
Cory HGreat experience!
Doug BThey were remodeling so the inside was a little unorganized and dirty
Larry HThe lady there was very polite and cordial. I would not only recommend this location but come back and use myself. Thank you.
kevin pi would feel better if a lock was issued for return of trailer after hours. but overall was a positive experience
shawn JNothing, the owner was very nice and helpful. Was able to accommodate our request for an early pick up. Had just what we needed and was close by.
Melody C