Harley was friendly and tried to resolve our issues with the return of the truck.
rob b
Customer Reviews for 421 Vapor & Tobacco Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No attitude from employees and being able to answer questions about U-Haul
Emily ETook truck with little over half a tank of fuel. I returned it with same amount. Next morning I was charged $73 to fill the tank. I called but no refund. Never again will I use UHaul. Rate this experience 1 out of (10)....
john hI had to clean out the truck because the previous renter left the truck full of pet hair. When I dropped the truck off I would have been charged 25 dollars for someone else's mess.i would like to be compensated for me having to clean the truck from NC.
Bruce PI reserved a week ahead of time. I reserved 2 dozen blankets and 2 furniture dollies. The location had 1 dozen blankets and ZERO dollies. So I was told I can go to another location to pick up the dollies with no hassle. That is horsehit in itself, I should have to run around picking up something I reserved. But then THAT location didn't have the dollies. I am moving again in a few month and will NOT be using UHaul.
James C