The entire experience sucked. I made a reservation for noon on a Wednesday. On Monday (two days before my reservation), I got multiple emails and texts indicating that someone had picked up my vehicle two days early. This required a 30 minute phone conversation to get resolved. It turned out that the person at this location had dispatched the wrong reservation. I arrived on Wednesday to pick up my van. After multiple glitches with the app, I ended up having to call U-Haul customer service to get a code to show the gas station attendant (who spoke no english and had to have a phone conversation with someone who did, who is apparently in charge but not physically present). After spending 15 minutes on hold and 10 minutes talking to a U-Haul rep, the app finally gave me a code to show the attendant and he gave me the keys. Once in the truck, I tried to fill out the condition report in the app. The truck's actual mileage was 62,000 but the app was showing 33,000 and the app would not let me enter the actual correct mileage for the truck or document the fuel level. I took photos to document the situation and went about my business. The truck that I rented DID NOT HAVE A RAMP. It was a pain in the butt to load the heavy equipment that I had to move but we got it done. I filled the gas tank to a higher level than when I checked out the truck (paying the exorbitatant price at this location). The app wanted to charge me an additional $24 for fuel because it did not know the actual fuel level in the truck at the time of checkout. I also could not enter the actual mileage at return because it would imply that I drove 30,000 miles in 2.5 hours. The whole thing was just such a waste of time and dealing with the 'conveniences' of technology made the experience awful. I would not recommend that anyone else waste their time with this U-Haul location again. TL; DR - nothing worked correctly and the app sucks
Maxwell R
Customer Reviews for 5Th & L Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
a sign or instruction showing the customer that we should reach out to the gas station cashier for the key since it is a open parking lots and there is no U-Haul office or sign saying check with the gas station for the key, it took us a while to figure it out.
Jenggang WGood location for what I needed. Truck was dirty inside and outside of vehicle when I arrived. Person at the counter had no knowledge of what to do for the U-Haul and call someone else.
Casey GThe vehicle’s battery was almost dead when I got it. After starting it after my first stop I had to leave the U-Haul running during loading because the battery didn’t have enough charge left in it to start again.
bruce CThe Uhaul truck was filthy inside and outside. Windshield wipers were broken, trash left behind. Changed my pickup location which was very inconvenient. Ordered a 20 foot truck and was stuck with a 26foot truck. Which was unnecessary and gas was more. Very unhappy with the communication and not getting what I asked for. They personnel at pickup was friendly and helpful but since not working for Uhaul couldn’t help.
Pareesa RStaff was very helpful and friendly. The location is a bit difficult to park a large truck as it is a gas station and car wash.
Leonard HMany issues using the app to check out the vehicle.
Meridian HJust wouldn’t recommend U-Haul in general after our experience.
KYLE FFor my experience everything was excellent, so other comment.
enrique g