Customer Reviews for 5th Avenue
(U-Haul Neighborhood Dealer)

Rating:

1.0

This location didn’t mark my U-Haul as returned when I returned the vehicle, I was told someone would mark it as returned at 11am, that time comes and goes, it never get marked as returned. I called multiple times throughout the day and no calls go through. I had to get in contact with number out different locations to get in contact with someone to make sure I was not charged extra. Once I got off work I went into this location where I was told (at this time it is 5pm) that the manager would be in at 6pm to do it. When they stated this I informed them I was previously told 11am by someone. At which point the same person who told me someone would be in at 6 decides to finally go out and mark the vehicle as returned. This location doesn’t have their phone hooked up or available, they are full of lies, terrible customer service, and this was the biggest headache. I will never use this location again if I ever decide to use U-Haul again after what I had to deal with.

Rating:

1.0

I wouldn't recommend you haul at all. Seeing that you guys charged me about twice as much as what it's supposed to be. Saying that I dropped off the vehicle at the wrong location. Maybe you guys should use people that actually speak english. Since the person at that store could barely understand me and I them. I would like to pay my debt. But I'm not paying twice as much as I was led on to believe it would cost. Plus I dropped it off on a Tuesday this week and you guys say that I dropped it off wednesday. Just to charge me for another day. So either way I wouldn't recommend or use you guys again. And I'm not paying double what I've was told.

Rating:

3.0

there was no one there outside with the equipment, the lady inside did the paperwork then said go find the trailer out back, I had to do everything myself even testing the lights which just added time and work, if they are going to rent equipment they need to have someone there to help hook it up and inspect it

Rating:

3.0

Convenience store with rental as sideline. Had to get air while convenience store customer line at registers was tended to after initial contact and had prepaid and booked online.

Rating:

3.0

It was just a drop off. I didn’t interact with anyone. It had been raining, so it was muddy outside where we had to park

Rating:

4.0

Muffler was loud but drove well. My 26 foot got better milage then my 15 foot. But overall not not bad.

Rating:

5.0

In the morning the guy was pleasant and nice but in the afternoon the second guy wasn't as friendly but overall it was it was good

Rating:

5.0

Very Friendly

Rating:

1.0

This was a disaster. I had reserved my truck specifically for an 8am pickup to accommodate a major event I was hosting that day. Upon arrival, I checked in on the app as instructed, and was then told I needed to go inside to get the physical key from an associate. The only woman working was unable and unwilling to help me, citing that her manager was the only one who had access to the keys and she could not get a hold of him, or he wasnt' coming in until 11am that day (I'm not exactly sure as she wasn't clear). She also showed no real urgency or understanding in trying to resolve this issue. I ended up contacting Uhaul and having them move my reservation to 11am (which never happened in the app). This was a huge inconvenience for us. If 8am is a viable option for pickup at this location, and I make the reservation several days in advance, there should be no issue with me getting those keys when I indicated. The location itself was also very dirty, sketchy, difficult to maneuver in and out of, etc. There was also a disgusting liquid spilled in the cupholder that no one bothered to clearn up. I will likely need a moving truck again for a similar purpose and will NOT go to this location.

Rating:

1.0

Top 5 worst experiences of my life. Had to wait over 30 minutes to get my U-Haul. Truck was in good condition and drove great. Find a Penske location before this.

Rating:

5.0

You don't have to do anything because everything was on point.

Rating:

2.0

The odometer was off 40 miles also the gad was a fourth and the U-Haul was dirty.

Rating:

2.0

The U-Haul was filthy , there was a cereal bowl , with cereal, in the cab of the truck, medication blister pack containing unsued medication under the seat, a broken iPad and cell phone in the door along with broken shattered glass. I returned the U-Haul a day early, and was told there are no refunds for early returns, only charges for if we go over the rental days. The suggestions were to keep it another day and clean it??!

Rating:

2.0

They were so not helpful with me returning my equipment. I had to call U-Haul customer service for help. I will never pick or drop off at this newberry location again if I can help it.

Rating:

3.0

Disappointed in the UHAUL equipment being furnished as requested 12 pads. Only 1 pad provided on location so canceled the order and was refunded. However, we did have padding for move. Moving helpers provided a couple and we left in UHAUL for some else to use. ALSO, NO straps to tie down the dollies in trucks and kept bouncing around. No straps to tie down furniture. This should be provided by UHAUL. Will not use UHaul again unless guaranteed better service.

Rating:

1.0

Male store attendant at this location was extremely rude. I ended up bringing the truck back 45 minutes earlier than booked. 24hrs later after paying they trying to pull additional money off my card.🚩🚩🚩🚩

Rating:

5.0

Great experience

Rating:

3.0

Truck was dirty and gas mileage was circled as half of a tank and it was on E

Rating:

2.0

No furniture pads available. Representative unsure of how to complete paperwork at location.

Rating:

2.0

I scheduled the pick up for 11:30 and it took over 30 minutes to finalize paperwork. Had to talk with the U-haul rep over the phone because he wasn't at the pick up location at the time of my rental.