Customer Reviews for 80 West Customs
(U-Haul Neighborhood Dealer)

442 reviews

18019 Hwy 80 W   Statesboro, GA 30458

(912) 489-2029

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: 8:30 am - 1 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(912) 489-2029

18019 Hwy 80 W
Statesboro, GA 30458

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: 8:30 am - 1 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck was clean but the truck was badly in need of maintenance. I drove over 400 miles. The truck vibrated so badly the steering wheel shook so terribly that my arms hurt. It was a very unpleasant experience. I definitely would not have rented the vehicle had I known this.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery K. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

The sounds of the truck was very very loud , I think the muffler was bad . Needs to be fixed before you rent it again to someone else.

FUAD A. 
Rating:
2.0

Customer did not leave a comment.

DARYL B. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

JAZZMIN C. 
Rating:
5.0

Customer did not leave a comment.

DWANE G. 
Rating:
3.0

Customer did not leave a comment.

RANDY C. 
Rating:
4.0

Customer did not leave a comment.

ANGELO J. 
Rating:
5.0

Very friendly and helpful ..Would use them again

ANTHONY W. 
Rating:
5.0

None at this time . Thank you U-HAUL!

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Georgia pick up was great people, drop off in Iowa was an ass.....not first time either, the guy needs training for customer service.

BRENT M. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE S. 
Rating:
5.0

US 80 Customs in Statesboro, GA is a great U-Haul distributor. The folks were very friendly, and help me hook up the trailer. If I have a need for a rental trailer or van in the future, I will choose U-Haul and US 80 Customs for sure.

William B. 
Rating:
1.0

When I got my uhaul I was not greeted, they didn't have the uhaul I reserved. They didn't even give me enough miles to go to my location. So I was charged extra money because they didn't give me enough.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Very supportive receptive and helpful. Will rent from here in future!

Mark P. 
Rating:
5.0

They went beyond to take care of me. Thanks soooo much for allowing them to be your representative. Melvin Williams

MELVIN W. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

SHANNON H. 
Rating:
5.0

Customer did not leave a comment.

JULIE P. 
Rating:
3.0

I didn't realize until after I was on the road that the trailer number on the contract was different than the trailer number on the one I received. This created a LOT of problems trying to get the return of the trailer recognized and my account cleared. I spend HOURS dealing with trying to get this straightened out. Despite the fact that I took pictures and explained the problem when I dropped the trailer off using the after hours app. Doesn't seem like any of those photos or my comments about the trailer number went anywhere. My rental is was on 5/22 and it was returned on May 23. Just today (7/22) did it get resolved. 2 months later and several calls telling me that you had no record of me returning it.

Jim H. 
Rating:
4.0

Customer did not leave a comment.

SHARRON H. 
Rating:
5.0

Mrs. Cindy was amazing…. She had the best attitude. I couldn't have ask for someone better to help us. Thanks so much!!

AMBER B. 
Rating:
2.0

Customer did not leave a comment.

MARIANNE S. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

MAGGIE B. 
Rating:
4.0

Customer did not leave a comment.

Doron C. 
Rating:
5.0

Remind customers to follow drop off instructions.

LaNae G. 
Rating:
2.0

Hooked up myself, no one ever inspected it to see if I did it right or if anything worked. Packed up my son headed home soon as it was getting dark we realized that the lights did not work. Sat on the side of the road a couple of hours waiting on roadside assistance. A 2.5 hour trip turned in to 5.5 hours.

Lorie E. 
Rating:
3.0

Customer did not leave a comment.

Ashley N. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
2.0

Customer did not leave a comment.

Peggy R. 
Rating:
5.0

Customer did not leave a comment.

Peggy B. 
Rating:
5.0

Very friendly with good inventory of equipment. Easy to get in and out of facility.

Travis Z. 
Rating:
5.0

Very pleased with the customer service of the 80 West Customs U-Haul!!

Bonnie D. 
Rating:
1.0

Very unfriendly people. Had to go to back of lot to obtain truck. They knew I had scheduled to pick up at a specific time, you woul think unit would be brought up front. The worst part was not AC. Driving for about an hour with hot air blowing in your face is not pleasant, 90+ temperature. Check in place was closed at 2 pm on Saturday and the link to self check in would not work, and was charged $20 fee, which I am disputing with my bank card. Last time to use UHaul, if needed, will use Penske.

Ed M. 
Rating:
1.0

They decided to remove the two insurance coverages I opted in for when reserving online. Once I realized the issue when I received the email verification of the pickup it took 4 phone calls to different numbers and having to return the truck to the location to rectify the situation. We will never use U-Haul for one way travel ever again.

zackary K. 
Rating:
5.0

Great location!

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

The people were friendly, helpful, and professional.

STEVE G. 
Rating:
5.0

good location

Brad W. 
Rating:
1.0

Customer did not leave a comment.

Jake H. 
Rating:
5.0

Customer did not leave a comment.

BUTCH S. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

I didn't get the employees name but he was very friendly and helpful!! Will definitely be using your business again for my next move!

Gillian M. 
Rating:
3.0

They were of no assistance in trying to resolve my charges issue. But then neither was your customer service person that I called myself. I was quote $20 per extra day. Not $20 plus insurance charges. My bill more than doubled and they acted like their hands were tied. Nothing they could do for me. Very frustrating.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
4.0

Customer did not leave a comment.

Cecil B. 
Rating:
4.0

Fast, efficient, as expected.

William P. 
Rating:
4.0

Customer did not leave a comment.

Darron B. 
Rating:
5.0

I rented a car dolly. One of the tiedown straps was broken and tied back together. The passenger side brake light and turn signal did on work. I had to travel through five states hoping the strap would hold and that I would not get stopped due to the lights not working.

Roy D. 
Rating:
2.0

Update renters when location to drop off is full and won't accept your truck.

tAYLOR S. 
Rating:
5.0

Great Experience ??

Debi S. 
Rating:
5.0

Easy and convenient

Robert C. 
Rating:
5.0

UHaul needs to verify when certain locations are closed and have been closed for weeks. I shouldn't go to that location to be told that they have been closed for UHaul rentals for 8 weeks already.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Franklin P. 
Rating:
5.0

Everything was on point! Truck was ready, customer service was great. Thank you.

TONY C. 
Rating:
4.0

Customer needs to know all extra cost during reservation ( extra equipment accessories and service fee's).

LaNae G. 
Rating:
4.0

Customer did not leave a comment.

PAIGE B. 
Rating:
5.0

Customer did not leave a comment.

Arnor L. 
Rating:
3.0

Customer did not leave a comment.

timothy T. 
Rating:
3.0

miss the boro

johntrell D. 
Rating:
4.0

Customer did not leave a comment.

Octayivian A. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

Best experience I've had for my first u-haul rental, really nice people quick service and awesome rates.

Leonardo R. 
Rating:
5.0

Nothing, completely satisfied.

Ray S. 
Rating:
5.0

Great Service to the customer

CHRISTOPHER E. 
Rating:
5.0

A/C fan did not work, no a/c, heater or defrost. Reserved an appliance hand cart and it was not in stock for rental.

AC C. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
3.0

the location was not problem. the lack of supplies was the problem. she gave me an extra 50 miles which I did not use.

david S. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

I had a great experience at this location. Courtesy and friendly staff. Thanks

Randy G. 
Rating:
4.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

I had a great experience with this u-haul dealer. Would definitely recommend them and do plan to use them in the future.

Arnold D. 
Rating:
4.0

Always enjoy going to this uhaul. Staff is always very helpful

darryl G. 
Rating:
4.0

Staff were courteous, friendly and very helpful

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

RONNIE N. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
1.0

was sent there by phone call instead of original store that still had reservation on record as I later found out. equipment was poor condition due to unusable security chains which as soon as I saw them, photoed them and returned it to the store where picked up. no one was there when I returned to exchange it so I left it and did not pick up vehicle as needed.

richard R. 
Rating:
5.0

Customer did not leave a comment.

doug C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
4.0

Customer did not leave a comment.

Tommy W. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Young B. 
Rating:
5.0

VERY SATISFIED

STEPHEN C. 
No reviews have been submitted for this location.

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