Customer Reviews for 80 West Customs
(U-Haul Neighborhood Dealer)

412 reviews

18019 Hwy 80 W   Statesboro, GA 30458

(912) 489-2029

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: 8:30 am - 1 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(912) 489-2029

18019 Hwy 80 W
Statesboro, GA 30458

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: 8:30 am - 1 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MAGGIE B. 
Rating:
4.0

Customer did not leave a comment.

Doron C. 
Rating:
5.0

Remind customers to follow drop off instructions.

LaNae G. 
Rating:
2.0

Hooked up myself, no one ever inspected it to see if I did it right or if anything worked. Packed up my son headed home soon as it was getting dark we realized that the lights did not work. Sat on the side of the road a couple of hours waiting on roadside assistance. A 2.5 hour trip turned in to 5.5 hours.

Lorie E. 
Rating:
3.0

Customer did not leave a comment.

Ashley N. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
2.0

Customer did not leave a comment.

Peggy R. 
Rating:
5.0

Customer did not leave a comment.

Peggy B. 
Rating:
5.0

Very friendly with good inventory of equipment. Easy to get in and out of facility.

Travis Z. 
Rating:
5.0

Very pleased with the customer service of the 80 West Customs U-Haul!!

Bonnie D. 
Rating:
1.0

Very unfriendly people. Had to go to back of lot to obtain truck. They knew I had scheduled to pick up at a specific time, you woul think unit would be brought up front. The worst part was not AC. Driving for about an hour with hot air blowing in your face is not pleasant, 90+ temperature. Check in place was closed at 2 pm on Saturday and the link to self check in would not work, and was charged $20 fee, which I am disputing with my bank card. Last time to use UHaul, if needed, will use Penske.

Ed M. 
Rating:
1.0

They decided to remove the two insurance coverages I opted in for when reserving online. Once I realized the issue when I received the email verification of the pickup it took 4 phone calls to different numbers and having to return the truck to the location to rectify the situation. We will never use U-Haul for one way travel ever again.

zackary K. 
Rating:
5.0

Great location!

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

The people were friendly, helpful, and professional.

STEVE G. 
Rating:
5.0

good location

Brad W. 
Rating:
1.0

Customer did not leave a comment.

Jake H. 
Rating:
5.0

Customer did not leave a comment.

BUTCH S. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

I didn't get the employees name but he was very friendly and helpful!! Will definitely be using your business again for my next move!

Gillian M. 
Rating:
3.0

They were of no assistance in trying to resolve my charges issue. But then neither was your customer service person that I called myself. I was quote $20 per extra day. Not $20 plus insurance charges. My bill more than doubled and they acted like their hands were tied. Nothing they could do for me. Very frustrating.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
4.0

Customer did not leave a comment.

Cecil B. 
Rating:
4.0

Fast, efficient, as expected.

William P. 
Rating:
4.0

Customer did not leave a comment.

Darron B. 
Rating:
5.0

I rented a car dolly. One of the tiedown straps was broken and tied back together. The passenger side brake light and turn signal did on work. I had to travel through five states hoping the strap would hold and that I would not get stopped due to the lights not working.

Roy D. 
Rating:
2.0

Update renters when location to drop off is full and won't accept your truck.

tAYLOR S. 
Rating:
5.0

Great Experience ??

Debi S. 
Rating:
5.0

Easy and convenient

Robert C. 
Rating:
5.0

UHaul needs to verify when certain locations are closed and have been closed for weeks. I shouldn't go to that location to be told that they have been closed for UHaul rentals for 8 weeks already.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Franklin P. 
Rating:
5.0

Everything was on point! Truck was ready, customer service was great. Thank you.

TONY C. 
Rating:
4.0

Customer needs to know all extra cost during reservation ( extra equipment accessories and service fee's).

LaNae G. 
Rating:
4.0

Customer did not leave a comment.

PAIGE B. 
Rating:
5.0

Customer did not leave a comment.

Arnor L. 
Rating:
3.0

Customer did not leave a comment.

timothy T. 
Rating:
3.0

miss the boro

johntrell D. 
Rating:
4.0

Customer did not leave a comment.

Octayivian A. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

Best experience I've had for my first u-haul rental, really nice people quick service and awesome rates.

Leonardo R. 
Rating:
5.0

Nothing, completely satisfied.

Ray S. 
Rating:
5.0

Great Service to the customer

CHRISTOPHER E. 
Rating:
5.0

A/C fan did not work, no a/c, heater or defrost. Reserved an appliance hand cart and it was not in stock for rental.

AC C. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
3.0

the location was not problem. the lack of supplies was the problem. she gave me an extra 50 miles which I did not use.

david S. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

I had a great experience at this location. Courtesy and friendly staff. Thanks

Randy G. 
Rating:
4.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

I had a great experience with this u-haul dealer. Would definitely recommend them and do plan to use them in the future.

Arnold D. 
Rating:
4.0

Always enjoy going to this uhaul. Staff is always very helpful

darryl G. 
Rating:
4.0

Staff were courteous, friendly and very helpful

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

RONNIE N. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
1.0

was sent there by phone call instead of original store that still had reservation on record as I later found out. equipment was poor condition due to unusable security chains which as soon as I saw them, photoed them and returned it to the store where picked up. no one was there when I returned to exchange it so I left it and did not pick up vehicle as needed.

richard R. 
Rating:
5.0

Customer did not leave a comment.

doug C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
4.0

Customer did not leave a comment.

Tommy W. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Young B. 
Rating:
5.0

VERY SATISFIED

STEPHEN C. 
Rating:
5.0

Excellent Service

doris E. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

kristen D. 
Rating:
4.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
3.0

When I booked my trailer online I received an email and text confirmation that it would be at the location in Metter, GA I had selected. A day before, I repeat A DAY BEFORE, my pick up date I get a text saying it was no longer going to be available, and they wanted me to travel 30 mins out of my way to get another one. This was completely unacceptable! I will buy my own trailer before ever using Uhaul again.

Mikayla W. 
Rating:
5.0

GREAT people. Helped me out in a pinch. Highly recommend!

Russell K. 
Rating:
5.0

Customer did not leave a comment.

Krystal P. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
4.0

Customer did not leave a comment.

Charlotte T. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

The check in/out team was excellent. Will come back!

John P. 
Rating:
1.0

Charged a "wrong" drop off destination despite the fact that the "right" location didn't exist/had burned down

Carson S. 
Rating:
3.0

Person on location was not responsible for the Uhaul equipment but was able to help me unload my trailer. Signage was not very clear about where to drop off equipment (had I been there after hours).

Amanda G. 
Rating:
5.0

THE OWNER OF 80 WEST SHOULD BE, YOUR EXAMPLE OF WHAT QUALITY SERVICE , SHOULD BE.

Roy W. 
Rating:
2.0

The car on the tow truck was not secured properly. That could have resulted in a highway accident!

chibuikem N. 
Rating:
5.0

Customer did not leave a comment.

darryl G. 
Rating:
5.0

Customer did not leave a comment.

thomas O. 
Rating:
4.0

Customer did not leave a comment.

Jed D. 
Rating:
5.0

Customer did not leave a comment.

Reginald M. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
5.0

I met the sweetest little lady with a heart of gold. Her smile alone made my experience 10 times better. She went above and beyond what I could have ever expected from my experience.

Ladarius J. 
Rating:
5.0

Customer did not leave a comment.

Bobbie W. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
5.0

More people like Mrs.Lee.

federico N. 
Rating:
5.0

Customer did not leave a comment.

Bobbie N. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
5.0

exceptionally nice and helpful agent at this location

Henry P. 
Rating:
5.0

Customer did not leave a comment.

JoAnn B. 
No reviews have been submitted for this location.

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