Customer Reviews for 810 Cheney LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

The lady from the Secured Storage made it very clear she is not responsible to help with UHAUL assistance. I understand this is not her usual business. But, Im hearing impaired, was MY FIRST and LAST time placing a pickup order, ahead of time. The button on the truck was normal, how come I had to wait for a tow truck, 2 hours later to tell me and it was o.k., noone knew anywhere else.i feel it should have been mentionwed in the paperwork or somewhere in the 1-800 number for troubleshooting! I felt so embarrassed and belittled by using this service with som form of verbal help. Due to my heong problem I have an AUDIO PERCEPTION problem. That doesn't blow me to interpret as normal hearing people. I can't RUSH these for the he first time. I was very FRUSTRATED. I don't care about to ask op at this location, again. I have UHAUL over the years. This is such a disappointment, that there wasn't a representative to help me in person! I'm a caregiver a of disabled VETERAN! Imagine how I would have fwlt had he been with me! Some s in vuc s aren't for EVERYBODY!

Rating:

1.0

I did the mobile check in. The app was awful and wouldn’t complete steps. When I went to return it, the app didn’t work at all. There is no guidance to where to find a person to talk to onsite. I knocked on the door of the storage place and asked if they were associated with the UHaul rentals. I didn’t get a clear yes or no which was concerning. The lady took the keys to the truck I was returning and closed and locked the door. What the hell do I do then? Then I get a receipt in my inbox saying the truck was returned at 1pm and there’s a fuel surcharge. We had just filled the tank to 3/8, the level we had picked it up at and returned it at 11:30. So I’m being charged for someone else using it even though I returned it early in perfect shape??

Rating:

2.0

Do you origination Location had horrible customer service. When they were confronted with the error, they made about the return location. They told me to call the one 800 number instead of fixing it. It then took a second trip back to that location to get things resolved before we could safely leave on the move.

Rating:

1.0

I was charged to refill a full tank of fuel, but when I picked it up it was only at 1/4...I only put 18 miles on it....

Rating:

5.0

Using the app was slow

Rating:

1.0

No one there. No information provided when I called the number. Drop box difficult to locate.

Rating:

1.0

uhaul fucked me out of two hours of moving time and this location at 810 Cheney Hwy in Titusville, FL could not have been less professional in my presence. I would literally rather commit suicide than ever use another uhaul product again.

Rating:

1.0

I returned the U-Haul same day and a gentleman was there but they was open door locked I called the number he stated me to drop the key in drop box and I’m good to go , U-Haul charged my card 2 days in a row making my bill almost 200s! Now I have to wait days for my money to come back I’m very pissed and upset this was very poor management and I’m livid !

Rating:

3.0

Cargo space smelled like wet dog

Rating:

2.0

we returned the truck a day early with more gas then it had when we picked it up. The man sitting at the counter looking at his phone didnt get up, barely spoke, didnt want to look at the truck, offered no paperwork to sign as returned. Then we got a bill for an extra day of service, even though we dropped it off a day early. If the employee isnt supposed to do any of these things then I apologize, it just seems as though the employee would want inspect the truck and check the quantity of gas.