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JAMES W
Customer Reviews for 83rd & Halsted Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've been renting from that location for 3years because it's walking distance. But I HATE walking into that location because the guy that works in there is VERY UNFRIENDLY! I telling the truth! I truly mess the lil white girl that was working there on the weekend... 😔 She was a nice person.... Unlike him!!!
DONELL WHad a reservation at the U-Haul location on 8737 S Ashland Ave in Chicago IL 60620. The customer service desk was very rude and disrespectful. Made a reservation at 8316 s Birkhoff and that location was worse. Not happy with U-Haul right now.
Michael MGreat equipment and employee.
Clarence MTheir was a hole in the truck and when I let the door up it wouldn't go all the way down,I called and reported it and they would not give me another truck.
Martha JBetter customer service at the counter
DARRELL AMui buenos servic
GUSTAVO GRead comment above
TAMMIE PEverything Was Fine, Attendant Was Very Helpful in Getting me Going!!! Thank You Very Much!!!
KEVIN ITo be able to access my unit later in the day would be great also you do have 1 employer that wasn’t too friendly. Could have just be his demeanor, but it is what it is. Thanks
Gloria S | Overall ExperienceI recommend the location
Reiniel LGreat 👍
ALBERT WAll well
ALBERT WThere was no one available. Truck and keys dropped off.
SAN LI suggest that, making sure the gas hand is exactly were it is suppose to be , when giving to the customer, my gas hand was not accurate, but the attendant did initial, on my paperwork where it was, after I showed him and made him aware of it, after getting the keys.
TERRY BThe gentleman who helped me was kind, accurate, and clearly explained all the complexities of the process to me. He was really professional and I appreciated him.
Jessica WGood customer service
Shunta RHe enter incorrect return miles on purpose when I asked to take a picture that’s when he said he needed to correct it.,and he was sitting and the truck with feet on gas when we left I have not receive my return receipt..
Debra PI had my storage unit for 2 1/2 years and I was never issued a discount or even appreciation for being a customer that long. They would never give you a courtesy call before the 10th of the month they will wait until afterwards to charge late fees. When you do call to make a payment the guys would have an attitude. .I would not recommend anyone to rent from this storage company. VERY UNPROFESSIONAL!!
CW W | Overall ExperienceMore help. I waited in line for a reserved truck for 40 mins..
samelia hStaff is always professional.
Barbara BFast and great service
Anthony FMy experience with storing all my stuff at this location was EXCELLENT. The staff was helpful and professional. I would recommend them to a friend. And if needed, I would use the facility again
leola r | Overall ExperienceOld dirty truck with broken crank on driver’s side and VERY questionable brakes. Office lady was quick and thorough.
Lamont YThe clerk was rude and location was unpleasant
KIM HThe employee, Anthony was very rude and disrespectful towards me I’ll never go back here or rent from this location every again.
Kyle JI was well pleased, he was very efficient and helpful
Suzie JGreat service in and out it's good to find people that know there job in and out. Great Service!
TALLIE WFriendly staff clean and welcoming
Antoinette NNothing
esther WThis location was no line and no wait picking up and dropping off. Just that you have to have your physical bank card or credit card. No Apple Pay
Madelyn JCustomer service was very nice especially during pickup
Coretta CAlways friendly and very helpful great service thanks guys. Blessings to you all! Christ Temple Church of God!
Tallie WJust keep up the good work...
Donell wI'm fine with everything....
Donell wVery good customer service thanks
TALLIE WAnother worryfree experience with EXCELLENT customer service and clean, dependable equipment
Clarence MBe engine light was on, you all need to make sure your vehicles are properly maintenance before renting. I was only going 4 miles round trip. Nevertheless I could have had problems.
TYSON DA+++
clarence mGreat experience
Clarence MTop tier of Uhaul facilities
clarence mA+++
clarence mI would highly recommend this Uhaul
Clarence mClean truck but other than that customer service was wonderful and helpful 👍👍
Reshonda WMake sure that the location is well staffed and vehicles are cleaned and work properly suited for use.
James GConsistently good service and dependable equipment.
clarence mI highly recommend this location.
clarence mAnother worry free experience.
clarence mEngine light was on in truck. Window handles were broken. Pitiful vehicle
TYSON DFinancially speaking the $19 rental with most misleading even with insurance I shouldn't have a double dip price from $38 to $79 that affected my bank account into a overdraft I was told at the time the price would be $59 exactly I believe I was lied to or somebody grabbed more money than they should have please check on it
Jason CTriple service
clarence mOne of the best Uhaul facilities.
clarence mNext time make sure gas is in truck after someone has used it.
Stanley JEverything was fine
Clinton SExcellent, worry free experience
clarence mHighly recommend
clarence mExcellent
clarence mExcellent
clarence mYes they very welcoming up front with u service was great 👍🏾
Andrew MThe check in process was very uncomfortable and a non customer centric experience. The man behind the desk was very lack luster. He didn’t great me properly- had a piss poor attitude the entire time. Made me sit there and wait while he makes two phone calls about something else after I greeted him to check in. I advised him that I might need the rentql longer than the reservation time if we are running behind. He told me to just call the location and let them know it should be ok. Fast forward I was charged 60$ to extend the rental for 6 more hours. He could’ve gave me another option as a customer and suggest to add another day to rent for the 39.99 at pick up time. When I called customer service the women who assisted me was rude as well over the phone- no customer centric or enthusiasm to help. I don’t know what is wrong with U haul employees but this isn’t the first time. Moving is already stressful enough. As customers we shouldn’t have to deal with experiences like this from unprofessionals at U-HAUL
LaTasha AI was satisfied with their service!
Tawanda FKeep Charles!!!
Cordero JWorry free experience
clarence mYou all don't need to improve anything. Service is fast, great and very friendly.
Maria KNo complaints.
Lucinda T | Overall ExperienceI would never never ever go back to that dump again two of the staff were very helpful but the manager is a liar and has no people skills need to be fired management don’t care about you.Please stay away for your on good
Daniel J | Overall ExperienceIt was dirty and quite a few bugs and they harass you for payment and their storage is not up to par for them to be harassing me
Joquetta M | Overall ExperienceI wasnt told that this was not an actual U Haul store, but an affiliate store. When I called and spoke to a customer service rep at the location, and tried to get my money back the rep was not helpful
Shanell T | ReservationFriendly people,clean environment
RONALD H | Overall ExperienceThere was not a long wait time and the receptionist calmly dealt with me as I was having a difficult day and not in the best mood. Kudos!
Privacy R | First ImpressionsI have used this company and this facility several times. Very impressed with the service
Privacy R | First ImpressionsThe representative called me to inform me that the storage closes at 5p.m. however the paperwork printed on the reservation indicated 6p.m. The people are NOT professional.
Privacy R | First ImpressionsI reserved for the wrong date will have to make a new reservation
Privacy R | First ImpressionsI did not utilize the facility, but the customer service was very good.
Privacy R | First ImpressionsThe employees were very professional and the storage facility was clean.
Privacy R | First ImpressionsThe staff was very accomadating, allowing us to turn the truck in on time, with our posessions inside, so that we could return the following day and unpack.
Privacy R | First ImpressionsThe overall the experience was wonderful and the representatives were very knowledgable and helpful. I was able to get in and out in no time. The location was very clean. Thank you for the experience.
Privacy R | First ImpressionsVery affordable, good location prompt service
Privacy R | First ImpressionsExcellent customer service.
Privacy R | First Impressionsservices was excellent good job
Privacy R | First ImpressionsI Never recieved a comformation call to confirm the reservation, I had to seach for an alterative location rearrange my truck rental plans, and also the locaton parking was nonexistant
Privacy R | First ImpressionsEveryone was very nice and they even followed up with me. VERY good customer service!
Privacy R | First ImpressionsLack of support staff lead to delays.
Privacy R | First ImpressionsVery professional and courteous.
Privacy R | First Impressions