Customer Reviews for 83rd & Halsted Storage
(U-Haul Neighborhood Dealer)

485 reviews

8316 S Birkhoff Ave   Chicago, IL 60620
(83rd and Halsted)

(773) 874-7745

Office Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 10:30 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 874-7745

8316 S Birkhoff Ave
Chicago, IL 60620
(83rd and Halsted)

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 10:30 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I've been renting from that location for 3years because it's walking distance. But I HATE walking into that location because the guy that works in there is VERY UNFRIENDLY! I telling the truth! I truly mess the lil white girl that was working there on the weekend... 😔 She was a nice person.... Unlike him!!!

DONELL W 
Rating:
4.0

Customer did not leave a comment.

Roosevelt M 
Rating:
1.0

Had a reservation at the U-Haul location on 8737 S Ashland Ave in Chicago IL 60620. The customer service desk was very rude and disrespectful. Made a reservation at 8316 s Birkhoff and that location was worse. Not happy with U-Haul right now.

Michael M 
Rating:
5.0

Great equipment and employee.

Clarence M 
Rating:
2.0

Their was a hole in the truck and when I let the door up it wouldn't go all the way down,I called and reported it and they would not give me another truck.

Martha J 
Rating:
2.0

Better customer service at the counter

DARRELL A 
Rating:
3.0

Customer did not leave a comment.

FREDERICK C 
Rating:
5.0

Mui buenos servic

GUSTAVO G 
Rating:
1.0

Read comment above

TAMMIE P 
Rating:
3.0

Everything Was Fine, Attendant Was Very Helpful in Getting me Going!!! Thank You Very Much!!!

KEVIN I 
Rating:
4.0

Customer did not leave a comment.

LATASHIA J 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C 
Rating:
3.0

To be able to access my unit later in the day would be great also you do have 1 employer that wasn’t too friendly. Could have just be his demeanor, but it is what it is. Thanks

Gloria S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gloria S 
Rating:
5.0

I recommend the location

Reiniel L 
Rating:
5.0

Customer did not leave a comment.

Julio G 
Rating:
4.0

Customer did not leave a comment.

Ogi M 
Rating:
2.0

Customer did not leave a comment.

DALE S 
Rating:
4.0

Customer did not leave a comment.

TASHA R 
Rating:
5.0

Customer did not leave a comment.

STEPHON T 
Rating:
5.0

Great 👍

ALBERT W 
Rating:
5.0

Customer did not leave a comment.

MARO Z 
Rating:
5.0

All well

ALBERT W 
Rating:
5.0

There was no one available. Truck and keys dropped off.

SAN L 
Rating:
4.0

I suggest that, making sure the gas hand is exactly were it is suppose to be , when giving to the customer, my gas hand was not accurate, but the attendant did initial, on my paperwork where it was, after I showed him and made him aware of it, after getting the keys.

TERRY B 
Rating:
4.0

Customer did not leave a comment.

RIPTON W 
Rating:
5.0

Customer did not leave a comment.

DERRICK S 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

The gentleman who helped me was kind, accurate, and clearly explained all the complexities of the process to me. He was really professional and I appreciated him.

Jessica W 
Rating:
5.0

Customer did not leave a comment.

Tuesday T 
Rating:
5.0

Customer did not leave a comment.

Anthony F 
Rating:
5.0

Good customer service

Shunta R 
Rating:
3.0

Customer did not leave a comment.

James P 
Rating:
1.0

He enter incorrect return miles on purpose when I asked to take a picture that’s when he said he needed to correct it.,and he was sitting and the truck with feet on gas when we left I have not receive my return receipt..

Debra P 
Rating:
1.0

I had my storage unit for 2 1/2 years and I was never issued a discount or even appreciation for being a customer that long. They would never give you a courtesy call before the 10th of the month they will wait until afterwards to charge late fees. When you do call to make a payment the guys would have an attitude. .I would not recommend anyone to rent from this storage company. VERY UNPROFESSIONAL!!

CW W  |  Overall Experience 
Rating:
2.0

More help. I waited in line for a reserved truck for 40 mins..

samelia h 
Rating:
1.0

Customer did not leave a comment.

Tequora G 
Rating:
5.0

Staff is always professional.

Barbara B 
Rating:
5.0

Fast and great service

Anthony F 
Rating:
5.0

My experience with storing all my stuff at this location was EXCELLENT. The staff was helpful and professional. I would recommend them to a friend. And if needed, I would use the facility again

leola r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PARIS S 
Rating:
4.0

Customer did not leave a comment.

Jeanette P  |  Overall Experience 
Rating:
4.0

Old dirty truck with broken crank on driver’s side and VERY questionable brakes. Office lady was quick and thorough.

Lamont Y 
Rating:
2.0

The clerk was rude and location was unpleasant

KIM H 
Rating:
1.0

The employee, Anthony was very rude and disrespectful towards me I’ll never go back here or rent from this location every again.

Kyle J 
Rating:
5.0

I was well pleased, he was very efficient and helpful

Suzie J 
Rating:
5.0

Great service in and out it's good to find people that know there job in and out. Great Service!

TALLIE W 
Rating:
5.0

Friendly staff clean and welcoming

Antoinette N 
Rating:
3.0

Customer did not leave a comment.

james b 
Rating:
5.0

Customer did not leave a comment.

Joaquin T 
Rating:
5.0

Nothing

esther W 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

This location was no line and no wait picking up and dropping off. Just that you have to have your physical bank card or credit card. No Apple Pay

Madelyn J 
Rating:
5.0

Customer service was very nice especially during pickup

Coretta C 
Rating:
5.0

Customer did not leave a comment.

Randy H 
Rating:
3.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Always friendly and very helpful great service thanks guys. Blessings to you all! Christ Temple Church of God!

Tallie W 
Rating:
5.0

Customer did not leave a comment.

Gloria C 
Rating:
5.0

Just keep up the good work...

Donell w 
Rating:
5.0

I'm fine with everything....

Donell w 
Rating:
5.0

Very good customer service thanks

TALLIE W 
Rating:
5.0

Another worryfree experience with EXCELLENT customer service and clean, dependable equipment

Clarence M 
Rating:
3.0

Be engine light was on, you all need to make sure your vehicles are properly maintenance before renting. I was only going 4 miles round trip. Nevertheless I could have had problems.

TYSON D 
Rating:
5.0

A+++

clarence m 
Rating:
5.0

Great experience

Clarence M 
Rating:
5.0

Top tier of Uhaul facilities

clarence m 
Rating:
5.0

A+++

clarence m 
Rating:
5.0

I would highly recommend this Uhaul

Clarence m 
Rating:
5.0

Clean truck but other than that customer service was wonderful and helpful 👍👍

Reshonda W 
Rating:
4.0

Customer did not leave a comment.

James W 
Rating:
4.0

Customer did not leave a comment.

cortez b 
Rating:
5.0

Customer did not leave a comment.

Erica B 
Rating:
2.0

Make sure that the location is well staffed and vehicles are cleaned and work properly suited for use.

James G 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
5.0

Consistently good service and dependable equipment.

clarence m 
Rating:
5.0

Customer did not leave a comment.

Nichole W 
Rating:
5.0

I highly recommend this location.

clarence m 
Rating:
5.0

Another worry free experience.

clarence m 
Rating:
3.0

Engine light was on in truck. Window handles were broken. Pitiful vehicle

TYSON D 
Rating:
3.0

Financially speaking the $19 rental with most misleading even with insurance I shouldn't have a double dip price from $38 to $79 that affected my bank account into a overdraft I was told at the time the price would be $59 exactly I believe I was lied to or somebody grabbed more money than they should have please check on it

Jason C 
Rating:
5.0

Triple service

clarence m 
Rating:
5.0

One of the best Uhaul facilities.

clarence m 
Rating:
4.0

Next time make sure gas is in truck after someone has used it.

Stanley J 
Rating:
4.0

Customer did not leave a comment.

James W 
Rating:
5.0

Everything was fine

Clinton S 
Rating:
5.0

Excellent, worry free experience

clarence m 
Rating:
5.0

Highly recommend

clarence m 
Rating:
5.0

Excellent

clarence m 
Rating:
5.0

Excellent

clarence m 
Rating:
5.0

Yes they very welcoming up front with u service was great 👍🏾

Andrew M 
Rating:
3.0

Customer did not leave a comment.

Khalil N 
Rating:
4.0

Customer did not leave a comment.

Victor G 
Rating:
1.0

The check in process was very uncomfortable and a non customer centric experience. The man behind the desk was very lack luster. He didn’t great me properly- had a piss poor attitude the entire time. Made me sit there and wait while he makes two phone calls about something else after I greeted him to check in. I advised him that I might need the rentql longer than the reservation time if we are running behind. He told me to just call the location and let them know it should be ok. Fast forward I was charged 60$ to extend the rental for 6 more hours. He could’ve gave me another option as a customer and suggest to add another day to rent for the 39.99 at pick up time. When I called customer service the women who assisted me was rude as well over the phone- no customer centric or enthusiasm to help. I don’t know what is wrong with U haul employees but this isn’t the first time. Moving is already stressful enough. As customers we shouldn’t have to deal with experiences like this from unprofessionals at U-HAUL

LaTasha A 
Rating:
5.0

I was satisfied with their service!

Tawanda F 
Rating:
5.0

Customer did not leave a comment.

Deatrise I 
Rating:
5.0

Keep Charles!!!

Cordero J 
Rating:
5.0

Worry free experience

clarence m 
Rating:
3.0

Customer did not leave a comment.

Johnetta W 
Rating:
5.0

Customer did not leave a comment.

Deonte B 
Rating:
5.0

Customer did not leave a comment.

Deatrise I 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

You all don't need to improve anything. Service is fast, great and very friendly.

Maria K 
Rating:
5.0

Customer did not leave a comment.

VERNITA W 
Rating:
5.0

Customer did not leave a comment.

Laverne S 
Rating:
5.0

Customer did not leave a comment.

Arnold B  |  Overall Experience 
Rating:
5.0

No complaints.

Lucinda T  |  Overall Experience 
Rating:
5.0

I would never never ever go back to that dump again two of the staff were very helpful but the manager is a liar and has no people skills need to be fired management don’t care about you.Please stay away for your on good

Daniel J  |  Overall Experience 
Rating:
5.0

It was dirty and quite a few bugs and they harass you for payment and their storage is not up to par for them to be harassing me

Joquetta M  |  Overall Experience 
Rating:
1.0

I wasnt told that this was not an actual U Haul store, but an affiliate store. When I called and spoke to a customer service rep at the location, and tried to get my money back the rep was not helpful

Shanell T  |  Reservation 
Rating:
3.0

Friendly people,clean environment

RONALD H  |  Overall Experience 
Rating:
4.0

There was not a long wait time and the receptionist calmly dealt with me as I was having a difficult day and not in the best mood. Kudos!

Privacy R  |  First Impressions 
Rating:
3.0

I have used this company and this facility several times. Very impressed with the service

Privacy R  |  First Impressions 
Rating:
2.0

The representative called me to inform me that the storage closes at 5p.m. however the paperwork printed on the reservation indicated 6p.m. The people are NOT professional.

Privacy R  |  First Impressions 
Rating:
3.0

I reserved for the wrong date will have to make a new reservation

Privacy R  |  First Impressions 
Rating:
3.0

I did not utilize the facility, but the customer service was very good.

Privacy R  |  First Impressions 
Rating:
3.0

The employees were very professional and the storage facility was clean.

Privacy R  |  First Impressions 
Rating:
4.0

The staff was very accomadating, allowing us to turn the truck in on time, with our posessions inside, so that we could return the following day and unpack.

Privacy R  |  First Impressions 
Rating:
5.0

The overall the experience was wonderful and the representatives were very knowledgable and helpful. I was able to get in and out in no time. The location was very clean. Thank you for the experience.

Privacy R  |  First Impressions 
Rating:
3.0

Very affordable, good location prompt service

Privacy R  |  First Impressions 
Rating:
5.0

Excellent customer service.

Privacy R  |  First Impressions 
Rating:
5.0

services was excellent good job

Privacy R  |  First Impressions 
Rating:
1.0

I Never recieved a comformation call to confirm the reservation, I had to seach for an alterative location rearrange my truck rental plans, and also the locaton parking was nonexistant

Privacy R  |  First Impressions 
Rating:
5.0

Everyone was very nice and they even followed up with me. VERY good customer service!

Privacy R  |  First Impressions 
Rating:
2.0

Lack of support staff lead to delays.

Privacy R  |  First Impressions 
Rating:
4.0

Very professional and courteous.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.
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