Customer Reviews for 92 Sentry Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The only drawback to this facility is that after 5 months of renting the rent goes up and continues to increase the longer you rent.

Rating:

5.0

4 hour drive and NO A/C

Rating:

5.0

Great customer service! Friendly, professional, and competent staff.

Rating:

5.0

location in google maps is wrong

Rating:

3.0

No,vtoo expensive for the miles.

Rating:

4.0

The truck I rented was badly in need of some attention. There was obviously a hole in the exhaust somewhere. It sounded like I was driving a 1972 stock car, and exhaust fuses filled the cabin when the window was down. Also, the check engine light came on as I was returning the truck. I was thankful to make it back to the rental facility. But, the truck did it's job.

Rating:

5.0

Feels like the overall rental charge was more than necessary. Other than that no issues.

Rating:

5.0

Sentry storage was clean, convenient, and an overall great experience. Getting set up for a unit was a very painless process. The staff was incredibly knowledgeable and explained all of my options! There was a small issue with the lock on my unit, and they took care of it very quickly. I was impressed with my overall experience.

Rating:

5.0

We agreed upon a rate in the beginning and within a year it went from $67 to $105. The storage place down the street Andy they were at $60 per spot. I called and asked if they would reduce my rate to the original amount and they just basically said no we can’t do anything. “Corporate won’t change it” they had to call me back because they said it was recorded when I call. Pretty sad y’all would rather lose a customer that easy. I was just trying to keep you all competitive but I guess your game is to get you in low and increase it on you and hope your too inconvenienced to move your stuff.

Rating:

5.0

always felt my property was safe and the staff was always available and helpful. would store at this location again.

Rating:

5.0

great storage!

Rating:

5.0

We moved out this weekend and our stuff was destroyed by rats. All of our boxes were eaten, almost everything covered in rat pee, tons of stuff completely ruined.

Rating:

5.0

This storage has gone up in price 3 times in 2 years. This time it was going up $89 a month which is ridiculous. When we tried to discuss the large increase, they didn't care. I definitely would not recommend this place.

Rating:

5.0

It was good

Rating:

5.0

Sentry Storage Is Awesome! The facility was safe, clean, and well lit. And the staff was always friendly and helpful! Great facility & customer service. Thanks!🤗

Rating:

3.0

The trailer did not have rubber hold-downs for the safety chains under the vehicle.

Rating:

5.0

This is the only Uhaul location I would recommend to a friend. I have had terrible experiences in the past but when I found 92 Sentry Self Storage they restored my faith in renting from uhaul. I will only use this site and highly recommend this site for renting a uhaul as I have used them twice with no issues. Thank you to the management at 92 Sentry Self Storage

Rating:

5.0

Good overall experience.

Rating:

5.0

Nothing at the present time! Everyone was very helpful and professional.

Rating:

4.0

Everything GOOD

Rating:

5.0

Experience was fine. What I'm disappointed in was that I was not aware of the online check out. The employee at the desk told me that all I needed to do was leave the keys in the back of the truck. Because of that I was charged an additional day. I have put in a request to be refunded and have not heard back from anyone.

Rating:

2.0

The local team was absolutely no help when I requested assistance. The manager went so far as to say he has no authority or involvement with electronic rentals and refused to assist me. In addition, the truck came equipped with a package of moving blankets and a two-wheel dolly that I did not request. It took up extra space and prevented me from using the that space for additional loading. The blankets and dolly each had a label on it indicating if the seal was broken, I would be charged for using it. There was no seal or lock on the dolly. I took a picture before loading the truck. Upon return after dark, the electronic return function worked ok, but I could not figure out how to put the 4-digit lock back on the roll up door. The lock would not close. I placed the lock in the cab of the truck. I tried to call U-Haul at that time, was on hold for over 30 minutes and gave up. I don't mind the electronic check in and return, but there must be someone to call for assistance.

Rating:

4.0

They were super accommodating and helped its figure out exactly what to do to return the truck

Rating:

4.0

The brakes were in need of maintenance, had to really stand on the brakes to stop. Not safe at all.

Rating:

3.0

Automated check in was poor. Too slow & unresponsive

Rating:

5.0

Don't have blankets and dolly in back of truck with the seal. They're in the way. And if you break the seal to move them you have to pay a usage fee.

Rating:

2.0

I was charged $25 for a cleaning fee. My uhaul was not returned dirty.

Rating:

5.0

The facility is very clean and the staff is extremely friendly! I had actually returned equipment to this location and had an amazing experience! So the next time i needed to rent equipment i made sure to go back to this location!

Rating:

5.0

My last Uhaul experience at U-HAUL MOVING & STORAGE OF WOODLANDS 24540 I-45, SPRING,TX 77386 was the worst experience ever, but this time at the 92 Sentry Self Storage location, it was a pleasure doing business.

Rating:

3.0

The self-check in/out process is ridiculous! When it was time for me to pick up my uhaul to move, I proceeded to the link to check in. After not getting approved twice, I call in to talk to a representative. I waited on hold for about 20 minutes(while I'm just standing outside the uhaul) just to finally get someone who can't help me. Then I get transferred to someone who "can help me" and get put on hold for another 20 minutes. This process continued for an hour and half!!! After about an hour of us standing outside the uhaul, we decided to leave and try to get it in the morning (when the storage unit was open). Still on hold and still being transferred; I talked to 4 representatives and 3 online chat representatives and finally I canceled our reservation. The morning of our move I did end up getting help by physically walking into the storage unit. I guess that's what I should've done from the get-go. It was the most ridiculous and stressful process I've ever gone through. Moving is already stressful enough and this experience did not help. Will not be using uhaul ever again

Rating:

5.0

The only thing I can say that needs to be improved is the lock that goes on the back of the truck to get your key, and put it back, it was impossible to get off and back on, in fact we were lucky that there were two very nice gentlemen that worked there and they helped us get the lock off and put it back on. If they didn't help us we would of never been able to use the truck. Otherwise it was a great way to rent a truck.

Rating:

1.0

We had an appointment for 10 am and no one showed up until almost 11. If you really need a truck on time you may want to pick a buster location to assure they are open.

Rating:

1.0

The gentleman working the shop was rude and unhelpful. Made no effort to help with the equipment I was returning. I forgot a furniture dolly and I told him that I would bring it back the next day. He all but threatened me to return it that same day. I will never use this location again.

Rating:

5.0

The gentleman that greeted us was very respectful and worked to make our experience an excellent one.

Rating:

5.0

The gentleman that helped my mother and I was incredibly helpful and kind; answered all of my questions and made the process go quickly. 10/10 would rent again.

Rating:

5.0

Very friendly service, quick process to rent a storage unit and front desk was clean and organized.

Rating:

5.0

Thank you so much for a wonderful experience! Everyone was fantastic!! I'd highly recommend y'all again!!

Rating:

5.0

We rented a storage unit from this location. They were absolutely amazing!

Rating:

5.0

Very nice people,

Rating:

1.0

John, who helped us at this location, was extremely unhelpful. He attempted to sell us wet moving blankets, and then proceeded to charge us for them (without a refund, this far), even though we said we did not want them. He did not help us when we were concerned about scratches on the van before we drove it off site. And he did not write a correct contract, so we spent 2 hours attempting to return the truck with very little help.

Rating:

3.0

The worker on duty moved very slow and didn’t tell me how to get to the building I needed to go to. Overall, the unit was clean and easy to locate once we found the building.

Rating:

5.0

No changes needed. Great service

Rating:

4.0

Quick and easy process.

Rating:

3.0

The back door got stocked and wasn't able to close it, so u have to move everything with the back door open

Rating:

2.0

The trailer was clean but it was missing the wire extension so I had to drive the trailer with no lights home to switch car to run to Walmart to pick up an extension cable so I could use the trailer correctly.

Rating:

5.0

Stay the same

Rating:

5.0

Everything went as planned.

Rating:

1.0

I rented a trailer on Tuesday at 1:00pm, Brought it back on Wednesday at 9am. Person behind the counter didn't know what he was doing. They ended up charging me for 2 days. Now I received an email from U-Haul stating I now owe them $106.00. Not sure what's going on

Rating:

5.0

nothing to improve...I loved that they knew me by name each time I came in to ask a questions, rent new equipment or lease another unit. Very helpful and friendly. highly recommend

Rating:

4.0

Clean and courteous, but the contract is a bit off regarding the language on alarms as we were informed there are no alarms.

Rating:

5.0

Employee went out of his way to help in this proceds

Rating:

5.0

Great facility. I rent storage from them and they are always clean and very helpful.

Rating:

5.0

Can't think of anything. Everything was good.

Rating:

5.0

Everything went smoothly. John was very helpful. Storage unit is very nice and clean and we had plenty of space for all of our things.

Rating:

5.0

This is the friendliest and most helpful storage facility I have ever dealt with. Always courteous, knowledgeable and wanting to make your experience a good one. I’ll continue to recommend them

Rating:

5.0

Keep up the great work. Byron and his staff are fantastic to work with! Thank you

Rating:

5.0

I am so happy with my decision to store here! Cannot recommend it more!

Rating:

5.0

Great location which will serve the Imperial Oaks subdivision well

Rating:

5.0

I know of nothing that this site could do to make this rental easier. Trailer was ready and clean. Moved all my stuff without issue and brought trailer back. Painless if needed again I will be back.

Rating:

5.0

These guys rock

Rating:

5.0

Very helpful staff.

Rating:

4.0

Accommodating staff, clean facility, discounted rental for the first two months, and a short drive from home made for a great experience. The only downside is the insurance fees are a little high.

Rating:

5.0

Shanice was absolutely the best.

Rating:

4.0

Very nice. Good neighborhood surroundings. Unit convenient. Good prices.

Rating:

5.0

Great, clean facility with friendly customer service.

Rating:

5.0

The customer service at this location was top notch. They went above and beyond to ensure they provided me great service. I will be back!

Rating:

5.0

Excellent service!

Rating:

5.0

Great customer service thanks

Rating:

5.0

The young lady that waited on us was excellent! She was so helpful and pleasant. Made the check in experience very nice.

Rating:

5.0

Nothing I can think of

Rating:

4.0

Clean storage facility. Staff escorted me to the unit and answered all my questions. One staff member was helping another who appeared to be in training during check out process. Totally acceptable!

Rating:

5.0

The truck I had did have some dirt/trash and other in the cab area. Hs a little bit of an odor as well. Bayron the Manager of the location was fantastic, extremely professional and helpful during the move.

Rating:

5.0

The staff were very friendly and took care to address my needs. Pleasant experience.

Rating:

4.0

Check-in was easy and efficient. This is our second unit at this facility, and appreciate the location and the staff.

Rating:

4.0

Bayron was/is fantastic. Super helpful and easy to work with. Facility is nice because it’s new, and very convenient location. We will reassess in the next couple of months, regarding pricing.

Rating:

5.0

Bayron was very helpful when arriving to the unit. He showed me my space first so I could make sure it was the right size. When filling out paperwork, he made sure everything went smoothly!

Rating:

3.0

I had made a reservation at a location near my home but shortly before I was scheduled to pick up the truck I received an email stating the location of my reservation had no vehicles available (although the previous day when I made the reservation I was told they had trucks available). My reservation was changed to a location that added about 10 miles to my total rental as well as an additional 20 minutes going and coming because it required driving through highly congested area. I would never choose to rent from this location voluntarly.

Rating:

5.0

Great location!

Rating:

4.0

Good pricing and location

Rating:

5.0

unit right side tail light quit working. ness to be services. Other than that it was in great shape.

Rating:

5.0

GREAT PEOPLE TO WORK WITH.

Rating:

4.0

I was very happy with the facility until I had to interact with Marie. I have never had to interact with someone in a customer service position that was as rude as her before.

Rating:

5.0

I would definitely use Sentry Self Storage again.

Rating:

2.0

Most of my stuff is ruined. I could understand if I were paying much less, but $200 a month for all my stuff to be covered in dirt, spiders, and mold, is not ok. Lower your prices.

Rating:

5.0

Nice, clean, secure facility. Very helpful and responsive staff. Best experience ever with a storage facility.

Rating:

1.0

On site movers constantly stacking things on adjacent parked RVs...even after notifying management that this was happening. Litter and trash constantly left behind behind by the temporary moving teams