The window couldn’t roll down. I returned and told them; they had the missing piece of the handle to roll the window. I refilled the tank per the print out and they still charged me for 2 gallons at a high cost. The pic they sent was from an extreme angle to show the needle short of the head on photo I sent them. Maybe it was close, but it wasn’t 2 GALLONS for an 18 mile trip with just a mattress.
Robert N
Customer Reviews for A 1 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shelby was very nice and helpful and got us exactly what we needed. Just fantastic customer service.
Jason LThe two staff that helped me were friendly & professional. However, using the code on the lock to open the back was a headache, I would rather have a key operating one.
Fatuma GMiss Holly was absolutely incredible and helpful at this location, this was an unexpected move and super stressful and thank you for this service!
Anxhela DHolly was helpful and knowledgable in the role. Please consider her for a raise / promotion opportunities.
Aaron TRepresentative was exceptionally kind and knowledgeable.
Jeremy AFred was super nice, funny, and made the experience of renting a truck actually enjoyable. It was one of the first times I’ve ever had a truly positive and memorable experience at U-haul. Thanks!
Fern YI was late for my reservation at my apartment bay because the person who opened this branch was a half hour late then took me 20 minutes to check me out. There was a slight apology but not a major acknowledgement of how that could affect my day. No phone call, didn’t even seem to know there was a reservation as she showed up. I work in rentals also but I choose Uhaul trucks because of their quality. I did get a $50 refund but it was not sufficient to account for this experience and I will not be using U haul again. I have moved over 10 years with U haul in my life. Thank you. Andrew King.
Andrew KEverything was great, including Alex! She made the process easy and understandable, which took a lot of stress out of the moving process for us.
Jeffrey GGreat experience. The people were very nice.
Roger GEverything was ready to go for me, and the manager is extremely helpful and funny.
Jennifer LI was charged 160 & I wasn’t told everything about pay
David JThe truck I rented was in a state of doom. There were new graffiti tags on the back door and bumper. When my SO put the key in the lock, the whole lock mechanism fell into the door. We had to use the passenger door to get in and out. The handle to the window was also broken. All that being said the woman at the counter, Jaime, was excellent, very nice and apologetic just a wonderful person to help us get through all of it. She wasn't even at her home location and she was still had a wonderful positive attitude. Which goes a long way when your moving and having random mishaps come up.
Elisa OLet it be known that you need extra verification when actually picking up the vehicle, it took 30 minutes off my reserved time
Joshua SI would rather go to a regular Uhaul operation, but this was good enough.
Lenhardt SAllow the truck rental to be extended for a day using the app. I had to call in, chose something from some calling menu, then talk with someone. All fine, I suppose, however, I was able to use the app to do everything, which was great. Have a sticker that shows gallon capacity of the truck so it’s easier to calculate how much fuel to purchase.
Robert BDefinitely want to give a shout out to the person who was working during my pick-up time at this location (I unfortunately didn't catch his name). The app was giving me a hard time when it came to checking in, but he was able to get us up and going in no time at all. Super appreciate his explanation of next steps, how to return the truck after hours, and getting us on the road ASAP.
Gracie TNothing, the customer service is amazing!
Kassandra OThis was very convenient for us and the truck exactly what we needed. We especially appreciated Bobby, the attendant. He was really helpful and so kind. A gem of an employee!
Oliver PNo problems
Robert GGet the returning the truck app working correctly. I gave up after three attempts, very frustrating
Clay Agas tank was almost completely empty. had to fuel it ourselves, then were not reimbursed for returning it with fuel, despite being told we would be. filed a dispute, no one responded to us. invoice of charges was extremely hard to understand. had to call customer service to understand it.
Kyle KGreat service at the site!
CHARLES GThere were cigarettes in the cab of the car and it smelled terribly of cigarette smoke
TRACY HEverything was great. Truck was clean and well maintained, Staff was courteous and helpful. Would definitely choose uhaul and this location in the future
Ryan PBobby was the representative I worked with. They were so helpful! I'm grateful the help easing the moving process.
NILS WWe rent a truck Regularly several times a month And have used several Uhaul locations in portland. We went to this location when there was Recently a shortage of trucks Available. This office is by far the best: people and equipment.
DOUGLAS DUsed this location before and came back because it’s quick and friendly every time
Sabrina MThe interior of the truck was unclean, the location was moderately convenient
Chantelle NIt was easy, no issues.
Alexandra HNothing, you guys were great. It was quick and easy and the man at the front desk was super friendly and helpful.
BRITTANY SI was not sent any confirmation of location, so Uhaul sent me to another location first, which was frustrating. Luckily the transferred location was nearby and I didn't have any issues there, but it still delayed me by about 25 minutes.
Katherine QThe truck was very dirty which was frustrating
Mary SThere were no moving blankets available at this location or any location near there. I had to drive 40 mins out of the way to get blankets and that person was not able to connect them to my reservation due to the system not working. I ended up bringing the blankets back to that out of the way location. This is the first time I have run into this blanket problem, but must say it was very inconvenient.
Brit FMy father had purchased a gift certificate for me and when I went on line and calculated the miles, insurance, truck rental and totaled the estimated bill did not include all the taxes or extra charges, so my gift certificate was not enough to cover. I will not ever use a certificate again . The website gloats about how convenient it is to help friends and family move, for me it did not help. Thank goodness my parents were home to take the call to approve all the extra charges. I hope you can credit my dad the 12.00 dollars, thank you.
Gina MThe dollies that I requested were not in it when I got it and when I returned it there was no record that I never received them and it was a huge hassle!!!!!
Britt SBrendan, who works at the storage building proper, was a life-saver when the app failed to work well and also gave me mis-information about where the key was. He was also super helpful and friendly when I got all the way back to my place and realized that neither the blankets nor the dolly which I reserved (and were on my bill) were with the truck. He was really easy to work with on the phone and in person. I would have had an awful U-haul experience (that app is all but useless) without him!
Caitlin BBrendan was very friendly. This place had no where to even park the truck. This facility was totally out of my way and added an extra 15 miles (which I had to pay for) to my trip just to turn it in.
April GThe location and the service were great! Thanks.
Tomala PEfficient, easy to work with staff. Everything was simple and smooth.
Brandon SFriendly and capable service. The location on Foster has very poor service! I had a reservation there for Wednesday @ 730 and the attendant informed me no locations in Oregon or Washington accept debit cards or cash for truck or van rentals any longer. I cancelled due to no other way to pay until Thursday with a major credit card!
Patricia BThe girl working at the counter was very helpful and friendly. I appreciated her calling to confirm my rental since it was snowy. I would definitely recommend this rental location and use it myself in the future.
Michael GI'm totally pleased with my moving experience using a u-haul vehicle. Everything went really well.
Merry AThe service was insanely slow and unfriendly. I was second in line and waited 20 minutes to be helped. I wasn’t acknowledged at all or given any idea how long I might have to wait during that time, so I finally interrupted them and asked if I might just pick up my truck keys and leave since I’d arranged everything over the phone. It was a good thing I did that because I found out he was in the process of renting the guy my truck! If he wasn’t so slow I would have been completely out of luck. He stopped helping the guy in front of me and started helping me (which I felt kind of bad about). After 15 more minutes of typing at the computer and not acknowledging us, I was able to get my keys and leave. I don’t think he did the usual truck checklist with me which seemed odd too. Overall a pretty weird and frustrating customer service experience, and I won’t be using this location again.
jordan R