Customer Reviews for A 1 Towing & Repair
(U-Haul Neighborhood Dealer)

14 reviews

101 N 20th St   Phoenix, AZ 85034

(602) 351-8976

Location Hours

  • Mon-Fri: 11 am - 3 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(602) 351-8976

101 N 20th St
Phoenix, AZ 85034

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 3 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The pick up locations hours were incorrect, it looked like a junk yard and I'm pretty sure the people live on the property, they were not helpful at all and because of the location change and all the previous mix ups which you can see in my file, we had to wait for a field agent to come out and set us up with the truck which took an additional hour. I was grateful for the $50 credit due to location change and the additional milage added but then it just got worse. This is NOT how you want your moving day to go. It was very stressful and time consuming.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
2.0

The gate was locked and no one present. Had to call the next day to confirm the drop off and make sure I wasn't charged an extra day! Why were we sent to this site???!!!!

John W. 
Rating:
2.0

The lock was nearly impossible to open as it was rusted and jammed.

Jessica P. 
Rating:
4.0

I would like to give an extra special thank you to one of your customer service representatives "Nancy Duqutte" for exceptional service at her job, for some reason the website kept glitching & wouldn't finalize the sale (it had taken my money but wouldn't release the keys) each time I rang customer service (a one hour wait) the representative would think they had resolved the issue & hang up, but no, so after three failed phone calls & online attempts (4 hrs of standing outside a locked industrial yard in PHX sun) Nancy came to my rescue, persevering with me to resolve the glitching issue, after an hour we finally succeeded & I can't thank her enough for her empathy, understanding & commitment to the job, you should thank her also

Robert R. 
Rating:
1.0

The business is not marked at all. There was nobody around during NORMAL BUSINESS HOURS, the gates were locked and no one answered the phone number. Messages left were not returned. I had to unhook the trailer myself and cross my fingers that I did it right. 1/10. Would not recommend this place!

Brenda B. 
Rating:
2.0

The location was sketchy, the gates locked and the instructions on how to get the key were confusing. I also had a hard time getting the back lock off.

Kelsey W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

No one was at this location and there was no signage to indicate we were at A 1 Towing. We were lucky that after 15 minutes of trying to contact A1 and UHaul, a tow truck showed up and knew who to call. We waited another 5-10 minutes for the right person to arrive. In total we were looking 20-30 minutes for someone to help us with our reservation - with outside temperatures of 118. We were hot, tired and frustrated by that time. They should have adequate signage so you know you are at A 1 Towing and a phone number if the don't keep regular hours and aren't available for scheduled appointments.

Vickie E. 
Rating:
3.0

Customer did not leave a comment.

Sharon G. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL A. 
Rating:
3.0

Customer did not leave a comment.

Steven N. 
Rating:
1.0

Customer did not leave a comment.

brad W. 
Rating:
1.0

Customer did not leave a comment.

brad W. 
No reviews have been submitted for this location.

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