Customer Reviews for A Better Rate Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Better Rate Storage

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Vada F.
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Better Rate Storage is great. However the agent, Silverback Services of where we were routed to pick up our truck is terrible and very unprofessional. Our truck was not available for us on the day we went to pick it up and we had to be delayed 2 hours trying to remedy the mess of a situation that happened. I will never use this method of pickup and will not recommend Silverback Services because of the rudeness received to us and the unwillingness to help with correcting the issue of our truck being taken by another individual. Our experience was very stressful and not anything I would recommend to anyone else. Better Rate Storage saved the day for us when I called them and explained the situation and the dissatisfied service we received at Silverback Services.

Veronique B.
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The ladies at that location were very nice and I appreciate their willingness to assist.

Perry C.
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Customer did not leave a comment.

gary S.
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Customer did not leave a comment.

SANDRA H.
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Assigned me a drop off location that wasn't in operation for U-Haul.

Dalton W.
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The u-haul share return process was horrible. The website would not grab my location even though I had granted location access. I downloaded another browser to try again and it eventually found my location. Adding pictures to the steps in the return process made the mobile return nearly unusable. It only let me add three photos for most of my experience. I would get to step 4 and try to add a photo of where the truck was parked but it would not upload the photos. I eventually figured that the 4 photos were probably too large in file size to be uploaded. So, I switched to the front facing camera with lower resolution and it finally uploaded. I work in IT support which I why I came to this conclusion. It should not take a person in IT support to figure out how to return one of your trucks. I will not use U-haul again.

Edward B.
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No comments to add. The truck rental process went smoothly.

Raylin N.
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I had movers that never answered my call for two weeks and had to switch to new movers last minute . They do not cover any differences in money if this happens and you have to switch last minute since their movers through U-Haul are advertisements . Tried to find different movers and five of them weren't even real places and were located nowhere near red Lion pa per filter I entered to search in the area . The day of moving we were supposed to get our truck earlier than the scheduled time and nothing was available we had to get a new size truck and truck share because ours somehow was relocated to north George street instead of in red Lion . Let's keep in mind that I also paid for all of this a month and a week in advance and it all went to hell a week before moving

Brandon K.
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Customer did not leave a comment.

Chad D.
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Customer did not leave a comment.

ISAAC R.
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Customer did not leave a comment.

Sharon Y.
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This was my first time renting and driving a truck. The staff was very friendly and helpful. Everything went very well and if I have to rent again, this is where I would come. Sharon Young

Brandon B.
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Customer did not leave a comment.

Jameson M.
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Customer did not leave a comment.

Victoria H.
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The location for pick up/drop off fit our needs. HOWEVER, our experience with U-Haul was TERRIBLE!!! I reserved our truck on-line, never received an access code for lock box to pick the truck up before location office hours. Kelly at A Better Rate Storage had to input all information a second time and U-Haul kept giving an "error" message. It was a TOTAL mess!!! We lost 2 hours in moving!!! We will NEVER again use U-Haul for moving and we certainly will NOT recommend U-Haul to anyone!!! Penske here we come!

Colby T.
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Guy was rude. Didn't seem like he wanted to help. Also had an additional charge for mileage after I filled it up more than what is what at when I received it. Really disappointed

Kathryn A.
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Customer did not leave a comment.

Katrina P.
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Customer did not leave a comment.

Monica A.
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Customer did not leave a comment.

Trisha A.
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Customer did not leave a comment.

Keith C.
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Broken light and bent top corner damage. It was high and hard to see (also raining when I picked it up). No mention of those prior. I hate to see the charges if I hadn't noticed that. I hade to duct tape the light to keep it in position.

Tina P.
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I disagreed with the charging after returning the rental. I was informed someone from Uhaul would be calling within 48 hours. I never received a phone, but I was charged. The gas tank was not filled and there were beverage bottles rolling around on the floor. This would be an easy fix for your business to acknowledge.

Nathaniel A.
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Check-in process was horrible. It took an hour to get the truck after we were at the rental location. Parking for rental trucks is very limited. Large trucks are parallel parked on shoulder of entranceway.

Gina S.
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I had a really difficult time getting my truck at the appointed time because of the u haul on line site not having me reservation. I spoke to several different people through the day several times about the issue. I even had to call 3-4 different telephone numbers to try and get help from someone to resolve the issue. It wasn't until about 1 1/2- 2 hours later that i finally spoke to a manager from York and he was able to help me finally. This experience was quite aggravating, time-consuming, and worrisome, i was afraid i be able to get a truck to move my items. Needless ty say that if this is the only way to get a truck i won't be doing it again!

Jeanette S.
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The personnel at this location were very friendly and helpful considering I had difficulty with the mobile phone check in. There were two employee's and the atmosphere inside was friendly and very inviting. They couldn't do enough for us.

Dennis S.
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Have at least a half tank of gas in the truck, it's not fun having to look for a gas station late in the afternoon to buy fuel.

Anita B.
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Customer did not leave a comment.

Craig L.
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Customer did not leave a comment.

Jason W.
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Customer did not leave a comment.

Ethan A.
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The staff went above and beyond to help! It was the nicest Uhaul property I have ever been in! The truck was clean, the pick up was easy and they even had a wardrobe box that I needed.

Isaac R.
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Customer did not leave a comment.

CARL E.
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The equipment was clean but the rate of gas this truck burned was ridiculous I went 36.4 miles and it took me 15 gallons gas to return the truck So it isnt being maintained correctly

Frank B.
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Above average service. attention to detail. No hidden surprises. Efficient. Met my schedule. Friendly and customer driven.

Brent L.
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The morning of us getting our rental, they FORGOT they needed to put 2 new tires on the truck. They didn't want to give it to us. They tried calling around to get us another truck, called someone else and then finally after about 30 minutes let us just take the truck. This is something that should have been looked at BEFORE you rent out a truck. If it isn't available due to getting tires then we should have been called not notified once we got there. We would NOT come back to this location again as the service was very poor. Also, the app is just hard to use not happy with the services we got and paid for.

Andrew D.
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Reserved for pickup at 10:30, but was not handed keys until 11 because of system glitches wiping out a of my information despite having previously rented from this location but was still told needed to return by 10:30 the next day to avoid 2nd day charge. I mentioned I might need to keep truck for a second day and was told that was fine as long as it was returned by 4pm forbath reservation. The next day at 12 noon I received a call stating the truck needed to be returned by 12:30 because they had reserved to someone for 1pm. Overall dissatisfied with rental service.

Tricia H.
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I am not happy with my mobile check in. It took way too long.

Tracie B.
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I have no suggestions for improvements as this location did an excellent job.

Dickie W.
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Great people

Brian S.
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Coffee and Donuts?

Richard D.
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Customer did not leave a comment.

Linda L.
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Customer did not leave a comment.

David K.
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I have used many of uhaul trucks over the years... this was hands down the most organized and friendly location I have ever used to date. Very professional and a very clean location. I wish all uhaul rental sites could model this one.

Rachael M.
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Customer did not leave a comment.

CANDIS S.
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If a customer goes over in mileage or doesn't fill the gas back up to where it was, they are charged. But if a customer gives it back with almost half a tank more gas they are not compensated.

Sterling F.
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Every time I have had to use the availability of u-haul, I have always been satisfied with the service and equipment. Thank you u-haul.

Angela G.
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Nothing! A better rate storage is an excellent business. Professional, pleasant helpful employees, reasonable prices.

Jeremiah H.
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Make sure that the desired/required equipment is available for the customer instead of them having to fix the issue on the day of pickup.

Daniel R.
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Customer did not leave a comment.

Jarrid Y.
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Only thing that really bothered me was I went three miles over what I estimated, and then put and extra 1/4 tank of gas in it and still got charged the extra 3 dollars

James K.
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The young lady behind the counter was a real sweetheart. Very personable and helpful. I was in and out of there in 10 minutes

Andrew C.
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Extremely helpful and knowledgeable and helped me save $.

Alicea P.
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Online availability matches actual availability. Almost didn't get the sale. Good thing I called and they called back on a Sunday. Appreciate that!

tiffany K.
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Customer did not leave a comment.

john G.
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Charged 50 for 1 half hour use of a truck

Maegan W.
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Customer did not leave a comment.

Tom B.
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Nothing. The process was quick and smooth.

timothy M.
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Service and equipment were great! Not sure what you could improve!

DAVID H.
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Nothing

Elmer B.
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Customer did not leave a comment.

Elmer B.
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Customer did not leave a comment.

Deborah B.
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Truck strained going down hill. Transmission may need service. Passenger door very hard to get shut. This is safety concern. Make on LJ e ck out easier. On line check out good but hard to do in dark. My phone died before I finished and had to charge phone on car and restart process. Difficulty getting good pics of dash And other pics in dark lot.

Eric B.
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Customer did not leave a comment.

Rocco P.
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This location and the people who work there were very professional and extremely helpful.

douglas S.
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Return area needs addressed to return trailers. Area not sufficient.

MICHAEL L.
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The location had nothing to do with a truck that was not mechanicallly sound, and filthy... That's not the fault of the location from where the truck was rented.

Chad D.
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Customer did not leave a comment.

george M.
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Customer did not leave a comment.

douglas S.
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Parking is very non accommodating. Needs upgraded to handle trailers, trucks, and all rental activity.

Stephen M.
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Customer did not leave a comment.

Sterling F.
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Customer did not leave a comment.

Jon D.
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Customer did not leave a comment.

Christopher G.
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Had issue with trailer lights. Had to get fixed when we got to our destination.

Heather H.
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Service was great!

Dottice J.
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The staff was excellent!!

kris D.
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provide correct lock combo had to wait to get truck

Robert R.
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First time ever using a u-haul. Very reasonable rates. Will use again and recommend to anyone...

Daniel K.
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Customer did not leave a comment.

Melissa B.
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The woman that took care of me was very pleasant and nice

layne C.
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Customer did not leave a comment.

Ibrahim N.
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Work on improving the online service. Due to an error on UHaul side it took me over an hour to rent the truck. Due a system error the system thought I completed the online process, but got stuck to the key code section.

KEN N.
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Customer did not leave a comment.

Eric M.
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Customer did not leave a comment.

jazzmine P.
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Customer did not leave a comment.

Brandi M.
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The location was great and the staff were very nice. However the uhaul site let us book a truck that was already out and the person that had it before left the keys in the Dropbox instead of the truck so we ended up having to go back when the business opened.

Kevin L.
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Customer did not leave a comment.

Jonathan L.
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Customer did not leave a comment.

Roy M.
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Customer did not leave a comment.

Katelyn M.
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N/A

Pat R.
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Customer did not leave a comment.

Pat R.
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Customer did not leave a comment.

scott S.
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Nothing, everything was great !

Harry S.
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Katlyn was very helpful, friendly, and nice to talk with. I would rent from there before I go back to the other rental faculties I have rented from.

JOHN B.
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Very friendly staff. The rental truck was very clean and roomy.

Ken N.
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Customer did not leave a comment.

RICHARD S.
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This was the cleanest and most well maintained uhaul location I have ever been at.

Shawn D.
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Don't charge someone for being late and dropping it off on a Sunday knowing damn well no one is getting it on a Sunday. Just plain ignorance

Elizabeth B.
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All the staff were professional, helpful and very pleasant. The cargo van I rented for a week was in excellent condition.

Nicole A.
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Waited over 20 minutes with nobody in line after using express check in online.

Timothy S.
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The facility and staff are great. Parking at the location is a challenge because the quarters are tight and hilly.

JUDITH M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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