Customer Reviews for A Better Rate Storage
(U-Haul Neighborhood Dealer)

142 reviews

110 Yoe Dr   Red Lion, PA 17356

(717) 246-3830

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 1/24/2022 - 1/25/2022: 8:00 am - 4:00 pm

Services at this Location:

Contact Us

(717) 246-3830

110 Yoe Dr
Red Lion, PA 17356

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
Special Operating Hours
  • 1/24/2022 - 1/25/2022: 8:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

KAYLAH O. 
Rating:
5.0

Customer did not leave a comment.

KENNETH N. 
Rating:
4.0

The service was very good.

RICHARD KEVIN M. 
Rating:
5.0

The self check-in app was frustrating with all the pictures additionally when I first arrived to pickup the vehicle and allowed my location it kept telling me I was not at the locations.

ANTONIO F. 
Rating:
5.0

Excellent quick service, clerk very friendly and courteous Will definitely use this location again

KEITH K. 
Rating:
1.0

I showed up to a flat tire on my U-Haul tire was filled with air but employee had to stop and have plug put in tire to return it

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

ARTASIA B. 
Rating:
5.0

Customer did not leave a comment.

SHERRI H. 
Rating:
5.0

Your app and website would not let me return the vehicle. Not sure why, but was very frustrating and inconvenient. Please improve on the return process when it is after hours.

layne C. 
Rating:
5.0

I had an excellent experience renting a truck from your company. You made the process easy and I cannot express enough how pleased I was with your customer service. From calling and reserving the truck to dropping it back off. I will return for all my truck renting needs. Thank you !

Kelly C. 
Rating:
1.0

Bunch of complete Horse Shit. I have a documented 11 miles driven on the vehicle used. I put $10 in gas into it after using it(Knowing that was more than i needed to replenish what i used). Meanwhile the assholes at the rental place charge me an $18 gas surcharge anyway. That's a complete bunch of garbage. Even if i didn't put the $10 in $18.75 is more gas than what you would use in the documented 11 fucking miles i drove. A complete scam job that the consumer protection agency will hear about.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

LEO P. 
Rating:
4.0

There was a mix up on someone's part that caused about an hour delay. The on line did not work to get the key. It said the key was in the truck in the back. It was not. I had to call the emergency line at ABRS and they were able to get a key for me. I had to wait on hold for over 15 minutes with the call to U Haul. And they could not help me, they needed my wife to call in. Then we would have to hold on for another time to get service. That was when ABRS called back with the key instructions. Was not happy with how U Haul helped with this.

Anita A. 
Rating:
4.0

The $20 fee is you dont do self check in is....RIDICULOUS. I am retired...have less than good eye sight to do that on my phone. Just not right! I also just needed a small truck for 2 hrs but had to pay more because they only had a 20 ft truck.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

CUSTOMER SERVICE SUCKS!!!!!!!!!!!!! YOU CAN NEVER GET THROUGH TO THEM ON THE PHONE UNLESS YOU HAVE EATEN BREAKFAST, TAKE A SHOWER, CLEAN YOUR HOUSE AND MOW YOUR GRASS, AND THEN AFTER ALL OF THAT, THEY MAY ANSWER. THEIR WEBSITE SUCKS JUST AS BAD!!!!!!!!!!!

ORLANDO B. 
Rating:
5.0

Customer did not leave a comment.

Franco R. 
Rating:
4.0

Customer did not leave a comment.

Mandisa B. 
Rating:
5.0

Customer did not leave a comment.

Steve O. A. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY ANN M. 
Rating:
5.0

Love the self check in. Very seamless process and I like the photos- that way there is no hidden charges or surprises. Worked perfectly. Thank you!

Valerie L. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Service was great , easy to rental & easy to return!

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

Joy B. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Better Rate Storage is great. However the agent, Silverback Services of where we were routed to pick up our truck is terrible and very unprofessional. Our truck was not available for us on the day we went to pick it up and we had to be delayed 2 hours trying to remedy the mess of a situation that happened. I will never use this method of pickup and will not recommend Silverback Services because of the rudeness received to us and the unwillingness to help with correcting the issue of our truck being taken by another individual. Our experience was very stressful and not anything I would recommend to anyone else. Better Rate Storage saved the day for us when I called them and explained the situation and the dissatisfied service we received at Silverback Services.

Vada F. 
Rating:
5.0

The ladies at that location were very nice and I appreciate their willingness to assist.

Veronique B. 
Rating:
5.0

Customer did not leave a comment.

Perry C. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
3.0

Assigned me a drop off location that wasn't in operation for U-Haul.

SANDRA H. 
Rating:
5.0

The u-haul share return process was horrible. The website would not grab my location even though I had granted location access. I downloaded another browser to try again and it eventually found my location. Adding pictures to the steps in the return process made the mobile return nearly unusable. It only let me add three photos for most of my experience. I would get to step 4 and try to add a photo of where the truck was parked but it would not upload the photos. I eventually figured that the 4 photos were probably too large in file size to be uploaded. So, I switched to the front facing camera with lower resolution and it finally uploaded. I work in IT support which I why I came to this conclusion. It should not take a person in IT support to figure out how to return one of your trucks. I will not use U-haul again.

Dalton W. 
Rating:
5.0

No comments to add. The truck rental process went smoothly.

Edward B. 
Rating:
1.0

I had movers that never answered my call for two weeks and had to switch to new movers last minute . They do not cover any differences in money if this happens and you have to switch last minute since their movers through U-Haul are advertisements . Tried to find different movers and five of them weren't even real places and were located nowhere near red Lion pa per filter I entered to search in the area . The day of moving we were supposed to get our truck earlier than the scheduled time and nothing was available we had to get a new size truck and truck share because ours somehow was relocated to north George street instead of in red Lion . Let's keep in mind that I also paid for all of this a month and a week in advance and it all went to hell a week before moving

Raylin N. 
Rating:
3.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

Chad D. 
Rating:
5.0

Customer did not leave a comment.

ISAAC R. 
Rating:
5.0

This was my first time renting and driving a truck. The staff was very friendly and helpful. Everything went very well and if I have to rent again, this is where I would come. Sharon Young

Sharon Y. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

Jameson M. 
Rating:
5.0

The location for pick up/drop off fit our needs. HOWEVER, our experience with U-Haul was TERRIBLE!!! I reserved our truck on-line, never received an access code for lock box to pick the truck up before location office hours. Kelly at A Better Rate Storage had to input all information a second time and U-Haul kept giving an "error" message. It was a TOTAL mess!!! We lost 2 hours in moving!!! We will NEVER again use U-Haul for moving and we certainly will NOT recommend U-Haul to anyone!!! Penske here we come!

Victoria H. 
Rating:
1.0

Guy was rude. Didn't seem like he wanted to help. Also had an additional charge for mileage after I filled it up more than what is what at when I received it. Really disappointed

Colby T. 
Rating:
5.0

Customer did not leave a comment.

Kathryn A. 
Rating:
5.0

Customer did not leave a comment.

Katrina P. 
Rating:
4.0

Customer did not leave a comment.

Monica A. 
Rating:
5.0

Customer did not leave a comment.

Trisha A. 
Rating:
5.0

Broken light and bent top corner damage. It was high and hard to see (also raining when I picked it up). No mention of those prior. I hate to see the charges if I hadn't noticed that. I hade to duct tape the light to keep it in position.

Keith C. 
Rating:
2.0

I disagreed with the charging after returning the rental. I was informed someone from Uhaul would be calling within 48 hours. I never received a phone, but I was charged. The gas tank was not filled and there were beverage bottles rolling around on the floor. This would be an easy fix for your business to acknowledge.

Tina P. 
Rating:
2.0

Check-in process was horrible. It took an hour to get the truck after we were at the rental location. Parking for rental trucks is very limited. Large trucks are parallel parked on shoulder of entranceway.

Nathaniel A. 
Rating:
3.0

I had a really difficult time getting my truck at the appointed time because of the u haul on line site not having me reservation. I spoke to several different people through the day several times about the issue. I even had to call 3-4 different telephone numbers to try and get help from someone to resolve the issue. It wasn't until about 1 1/2- 2 hours later that i finally spoke to a manager from York and he was able to help me finally. This experience was quite aggravating, time-consuming, and worrisome, i was afraid i be able to get a truck to move my items. Needless ty say that if this is the only way to get a truck i won't be doing it again!

Gina S. 
Rating:
5.0

The personnel at this location were very friendly and helpful considering I had difficulty with the mobile phone check in. There were two employee's and the atmosphere inside was friendly and very inviting. They couldn't do enough for us.

Jeanette S. 
Rating:
5.0

Have at least a half tank of gas in the truck, it's not fun having to look for a gas station late in the afternoon to buy fuel.

Dennis S. 
Rating:
4.0

Customer did not leave a comment.

Anita B. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

The staff went above and beyond to help! It was the nicest Uhaul property I have ever been in! The truck was clean, the pick up was easy and they even had a wardrobe box that I needed.

Ethan A. 
Rating:
5.0

Customer did not leave a comment.

Isaac R. 
Rating:
4.0

The equipment was clean but the rate of gas this truck burned was ridiculous I went 36.4 miles and it took me 15 gallons gas to return the truck So it isnt being maintained correctly

CARL E. 
Rating:
5.0

Above average service. attention to detail. No hidden surprises. Efficient. Met my schedule. Friendly and customer driven.

Frank B. 
Rating:
1.0

The morning of us getting our rental, they FORGOT they needed to put 2 new tires on the truck. They didn't want to give it to us. They tried calling around to get us another truck, called someone else and then finally after about 30 minutes let us just take the truck. This is something that should have been looked at BEFORE you rent out a truck. If it isn't available due to getting tires then we should have been called not notified once we got there. We would NOT come back to this location again as the service was very poor. Also, the app is just hard to use not happy with the services we got and paid for.

Brent L. 
Rating:
1.0

Reserved for pickup at 10:30, but was not handed keys until 11 because of system glitches wiping out a of my information despite having previously rented from this location but was still told needed to return by 10:30 the next day to avoid 2nd day charge. I mentioned I might need to keep truck for a second day and was told that was fine as long as it was returned by 4pm forbath reservation. The next day at 12 noon I received a call stating the truck needed to be returned by 12:30 because they had reserved to someone for 1pm. Overall dissatisfied with rental service.

Andrew D. 
Rating:
4.0

I am not happy with my mobile check in. It took way too long.

Tricia H. 
Rating:
5.0

I have no suggestions for improvements as this location did an excellent job.

Tracie B. 
Rating:
5.0

Great people

Dickie W. 
Rating:
5.0

Coffee and Donuts?

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

I have used many of uhaul trucks over the years... this was hands down the most organized and friendly location I have ever used to date. Very professional and a very clean location. I wish all uhaul rental sites could model this one.

David K. 
Rating:
5.0

Customer did not leave a comment.

Rachael M. 
Rating:
4.0

If a customer goes over in mileage or doesn't fill the gas back up to where it was, they are charged. But if a customer gives it back with almost half a tank more gas they are not compensated.

CANDIS S. 
Rating:
1.0

Every time I have had to use the availability of u-haul, I have always been satisfied with the service and equipment. Thank you u-haul.

Sterling F. 
Rating:
5.0

Nothing! A better rate storage is an excellent business. Professional, pleasant helpful employees, reasonable prices.

Angela G. 
Rating:
4.0

Make sure that the desired/required equipment is available for the customer instead of them having to fix the issue on the day of pickup.

Jeremiah H. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Only thing that really bothered me was I went three miles over what I estimated, and then put and extra 1/4 tank of gas in it and still got charged the extra 3 dollars

Jarrid Y. 
Rating:
5.0

The young lady behind the counter was a real sweetheart. Very personable and helpful. I was in and out of there in 10 minutes

James K. 
Rating:
5.0

Extremely helpful and knowledgeable and helped me save $.

Andrew C. 
Rating:
5.0

Online availability matches actual availability. Almost didn't get the sale. Good thing I called and they called back on a Sunday. Appreciate that!

Alicea P. 
Rating:
5.0

Customer did not leave a comment.

tiffany K. 
Rating:
4.0

Charged 50 for 1 half hour use of a truck

john G. 
Rating:
4.0

Customer did not leave a comment.

Maegan W. 
Rating:
5.0

Nothing. The process was quick and smooth.

Tom B. 
Rating:
5.0

Service and equipment were great! Not sure what you could improve!

timothy M. 
Rating:
5.0

Nothing

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Elmer B. 
Rating:
5.0

Customer did not leave a comment.

Elmer B. 
Rating:
4.0

Truck strained going down hill. Transmission may need service. Passenger door very hard to get shut. This is safety concern. Make on LJ e ck out easier. On line check out good but hard to do in dark. My phone died before I finished and had to charge phone on car and restart process. Difficulty getting good pics of dash And other pics in dark lot.

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

This location and the people who work there were very professional and extremely helpful.

Rocco P. 
Rating:
5.0

Return area needs addressed to return trailers. Area not sufficient.

douglas S. 
Rating:
4.0

The location had nothing to do with a truck that was not mechanicallly sound, and filthy... That's not the fault of the location from where the truck was rented.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Chad D. 
Rating:
4.0

Customer did not leave a comment.

george M. 
Rating:
4.0

Parking is very non accommodating. Needs upgraded to handle trailers, trucks, and all rental activity.

douglas S. 
Rating:
1.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Sterling F. 
Rating:
4.0

Customer did not leave a comment.

Jon D. 
Rating:
3.0

Had issue with trailer lights. Had to get fixed when we got to our destination.

Christopher G. 
Rating:
5.0

Service was great!

Heather H. 
Rating:
5.0

The staff was excellent!!

Dottice J. 
No reviews have been submitted for this location.

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