Customer Reviews for A Better Rate Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Better Rate Storage

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Ethan A. on

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The staff went above and beyond to help! It was the nicest Uhaul property I have ever been in! The truck was clean, the pick up was easy and they even had a wardrobe box that I needed.

Isaac R. on

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Customer did not leave a comment.

CARL E. on

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The equipment was clean but the rate of gas this truck burned was ridiculous I went 36.4 miles and it took me 15 gallons gas to return the truck So it isnt being maintained correctly

Frank B. on

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Above average service. attention to detail. No hidden surprises. Efficient. Met my schedule. Friendly and customer driven.

Brent L. on

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The morning of us getting our rental, they FORGOT they needed to put 2 new tires on the truck. They didn't want to give it to us. They tried calling around to get us another truck, called someone else and then finally after about 30 minutes let us just take the truck. This is something that should have been looked at BEFORE you rent out a truck. If it isn't available due to getting tires then we should have been called not notified once we got there. We would NOT come back to this location again as the service was very poor. Also, the app is just hard to use not happy with the services we got and paid for.

Andrew D. on

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Reserved for pickup at 10:30, but was not handed keys until 11 because of system glitches wiping out a of my information despite having previously rented from this location but was still told needed to return by 10:30 the next day to avoid 2nd day charge. I mentioned I might need to keep truck for a second day and was told that was fine as long as it was returned by 4pm forbath reservation. The next day at 12 noon I received a call stating the truck needed to be returned by 12:30 because they had reserved to someone for 1pm. Overall dissatisfied with rental service.

Tricia H. on

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I am not happy with my mobile check in. It took way too long.

Tracie B. on

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I have no suggestions for improvements as this location did an excellent job.

Dickie W. on

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Great people

Brian S. on

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Coffee and Donuts?

Richard D. on

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Customer did not leave a comment.

Linda L. on

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Customer did not leave a comment.

David K. on

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I have used many of uhaul trucks over the years... this was hands down the most organized and friendly location I have ever used to date. Very professional and a very clean location. I wish all uhaul rental sites could model this one.

Rachael M. on

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Customer did not leave a comment.

CANDIS S. on

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If a customer goes over in mileage or doesn’t fill the gas back up to where it was, they are charged. But if a customer gives it back with almost half a tank more gas they are not compensated.

Sterling F. on

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Every time I have had to use the availability of u-haul, I have always been satisfied with the service and equipment. Thank you u-haul.

Angela G. on

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Nothing! A better rate storage is an excellent business. Professional, pleasant helpful employees, reasonable prices.

Jeremiah H. on

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Make sure that the desired/required equipment is available for the customer instead of them having to fix the issue on the day of pickup.

Daniel R. on

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Customer did not leave a comment.

Jarrid Y. on

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Only thing that really bothered me was I went three miles over what I estimated, and then put and extra 1/4 tank of gas in it and still got charged the extra 3 dollars

James K. on

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The young lady behind the counter was a real sweetheart. Very personable and helpful. I was in and out of there in 10 minutes

Andrew C. on

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Extremely helpful and knowledgeable and helped me save $.

Alicea P. on

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Online availability matches actual availability. Almost didn’t get the sale. Good thing I called and they called back on a Sunday. Appreciate that!

tiffany K. on

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Customer did not leave a comment.

john G. on

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Charged 50 for 1 half hour use of a truck

Maegan W. on

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Customer did not leave a comment.

Tom B. on

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Nothing. The process was quick and smooth.

timothy M. on

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Service and equipment were great! Not sure what you could improve!

DAVID H. on

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Nothing

Elmer B. on

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Customer did not leave a comment.

Elmer B. on

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Customer did not leave a comment.

Deborah B. on

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Truck strained going down hill. Transmission may need service. Passenger door very hard to get shut. This is safety concern. Make on LJ e ck out easier. On line check out good but hard to do in dark. My phone died before I finished and had to charge phone on car and restart process. Difficulty getting good pics of dash And other pics in dark lot.

Eric B. on

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Customer did not leave a comment.