Customer Reviews for A One Stop #2

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A One Stop #2

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Ron M. on

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Customer did not leave a comment.

Sean C. on

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This is the most unprofessional organization I have ever dealt with. The man that does the rentals was not in the store. He told me to take the trailer and he would finish the computer work at a later time, instead of doing what he was supposed to do he reported the trailer stolen. I finally dealt with a lady at a different store and got it all rectified. I would not recommend this man to sell a candy bar much less a uhaul rental.

Donald D. on

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bruce W. on

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This whole rental experience pretty much sucked. Every U-Haul location in the city we picked up the trailer in said they had the size we needed. So we picked the one that was closest to where we were coming from. We were notified that our pick up location was going to be different. I called the place we originally chose and they said they did not have, and have not had, a trailer the size we needed for quite some time. So apparently U-Haul will tell you every location within so many miles also has the equipment you need so you will pick it over something else. At our pick up location we were re-routed to nobody was there for the paperwork or to verify the trailer hook-up. All I was given was a piece of paper (which was not signed by U-Haul representative as it should have been) and told to go hook it up and I was good to go. Then I was told that there were no blankets there that we reserved. Calling U-Haul, I was asked if I really needed the blankets. I would not have left them on the reservation if I didn't need them. Also, sneaky by U-Haul to default the blankets and dolly selected on the on-line reservation making customer to have to remove them or be charged. After a long call to U-Haul, we were able to get blankets from another U-Haul location. We could not alter the drop off location online, multiple U-Haul representatives told us you can change it when you pick up the trailer. We could not because they had no system there to change it. After hooking up the trailer ourselves, no one to verify, we left. Upon putting weight in the trailer we noticed that one of the tires was low, and by low I mean practically flat, so we had to air it up before leaving with our load. We had to call U-Haul to change the drop off location to the one we needed and had to be transferred to the scheduling department. They knew we had a MS drop off location but we got a person in Louisiana who told us he could not help us, we'd need a MS agent so he would transfer us. He transferred us to an agent in New Orleans. Last time I checked New Orleans was still in Louisiana, so they had to transfer us again. Finally got a Mississippi agent to change the drop off location. About the only good experience with this rental was dropping it off. I'll look elsewhere for trailer rental needs in the future.

Mike T. on

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Daniel C. on

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Put trailer jacks on 6x12 enclosed trailers. It’s freaking heavy!!!!!! Why would you not put a jack on it???

Helen Rose P. on

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While the woman behind the counter at the gas station was lovely and helpful, the person actually responsible for the uhaul only talked to us on the phone. The truck was covered in snow and ice, and we had to clean it off ourselves. Even though we had reserved 12 moving blankets, we were only given 6 and those were unfolded and dirty. This was a really disappointing experience.

BRYAN E. on

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Could not get in touch with person to rent truck. Supposed to pick up truck at 8:00 left there at 9:00. Truck was not clean, windshield wipers need to be replaced.