Let the customer know up front about the policy and how it works. I was not asked where my drop off location is and had to drive over 3 hrs to return my rental. Poor customer service.
Trevia B
Fosters
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brookhaven, MS 39601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great friendly employee. Check in was very simple.
ROBERT FEverything was simple and easy!! Great customer service..
Kina L.
STANLEY GI thought I would be able to pick up the truck dealing with a person here, but this location was a laundry mat with a nice U-Haul office inside that no person ever arrived at. I made at least four phone calls to the location during this transaction and left messages. I received a call back for the first call (which was days before my scheduled pickup), but the rest were completely ignored. I had to call for help in order to be told that I had to use online check-in and pickup. I had actually tried this already after waiting 20+ minutes and it indicated that I could not change my pickup to the 24-7. That help was excellent and walked me through the process even though it did not function as it should have. I had added 10 furniture pads to my order but they were not in the truck cab or cargo area. I thought I was told the charge for that would be removed but it was not at that point. If pickup has to be 24-7 style your customer should be told this specifically. If supplies like furniture pads are not available the customer should be advised. Locations should always respond to phone calls from their customers. As I was finally getting into the truck another customer approached me who was going through the exact same thing with their pickup and he advised that he also could not get a return call from the location. I told him the number he should call. I will not use this location again or recommend it to anyone.
John L