Customer Reviews for A Park and Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Park and Store

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RUFUS H. on

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Shawn G. on

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Philip G. on

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Jessica H. on

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I have used this place several times and will continue using them . She always goes out of her way to make sure we are taken care of. I recommend this location to anyone needing a U-haul or a storage unit.

James P. on

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No one was there at the time of pick up, and took two hours to finally get the U-Haul. Was supposed to get a storage area at the same time, ended up not getting one at all. Was told they rented my space to someone else because they forgot? Could not get a hold of anyone till Monday called over 30 times Saturday, and Sunday, with the recording; "Sorry the mail box is full- Good bye" and all this lady could say was about the truck and storage is that they are having problems with their people not showing up; "so this is my fault?" Now I am being charged for what they did????? Just not right, and I will fight this.

Mike H. on

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Shelia G. on

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Jamie F. on

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No good markers on where to pull the truck in. No person on duty to help. Otherwise, no issues.

Deborah W. on

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The truck felt as if it needed a front end alignment and there was s lot of slack in the steering wheel. It was not a comfortable ride at all. It was clean and we appreciated the deal we got on it and the enclosed trailer.

Rashawn J. on

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I was told I could pick up my uhaul in Guin, Al pre scheduled a week in advance and the day if they didn’t have it. I had to travel over 60 miles to get a uhaul

Peter W. on

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I feel like the fuel charge of 9.75 was very arbitrary since I asked the drop off person whether the fuel gauge looked ok and the contract receipt I got looks like the pick up fuel level. Please refund my $9.75 plus tax or should I call my credit card company?

Jessica B. on

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They asked if I would like to use the card I made the reservation with to pay and I told them yes. They repeatedly tried and said they didn’t know what was wrong but I should go ahead. I left and just a few minutes later my husband called and said they had just called him at work and told him if I didn’t return the trailer that they would be reporting it stolen. I called to see what was going on and they said my card was declined. I told them that was impossible. They said it was because of the type of card. I told them that was not true because I had rented a U-Haul truck just a few days prior, perhaps it was because of the number of times they kept hitting the button. She told me she didn’t know what the problem was but if I didn’t bring it back she was reporting it stolen. Luckily my stepdad was right there listening to the entire thing and provided me with his card to end the fiasco. I have rented from U-Haul many times, and I am pretty confident that U-Haul would have a problem with the lack of professionalism exuded by this location.

William M. on

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Amber S. on

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Staff was amazing and helpful

Jeffery P. on

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Mike S. on

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TONY P. on

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Marvin L. on

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Great Customer Service ! Office and Property was clean. Process was quick and simple. I recommend this location to anyone needing a U-Haul.

Lisa R. on

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Anna was extremely helpful and very courteous and answered all my questions with a positive attitude. I ended up using this business for my storage needs due to the satisfactory customer service from Anna and rented a storage unit from them as well. Very pleased and I would gladly recommend this business to anyone else.

Parker D. on

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Not send customers to the wrong stores for pickup.

Brandon B. on

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Kathie C. on

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NOTE TO CUSTOMERS: A Park and Store rents for U-Haul and is not competent to do so. DO NOT LEAVE WITHOUT GETTING THE EXACT RECEIPT FOR WHAT YOU ARE RENTING. If they say they will reconcile the mistake and you leave thinking they will, you will not get what is promised. NOTE TO ANNA AND THE REST OF THE FOLKS AT A PARK AND STORE: - STOP LYING TO CUSTOMERS - CLEAN AND REPAIR U-HAUL UNITS BEFORE RENTING - WHEN CALLED TO DISCUSS A SITUATION, DONT HANG UP ON THE CUSTOMER .... it’s all bad business. I DO NOT RECOMMEND THIS LOCATION FOR U-HAUL.

PHILLIP W. on

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John D. on

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Benita C. on

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There was no unit available of the size requested.

Kelvin J. on

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Everything was great kelly was very knowledgeable about everything and was a huge help I will definitely use again and refer everyone to this particular pick up location

Will N. on

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We dropped the trailer off at a satellite location and no one was present when we dropped it off. I didn't speak with anyone and left the contract in the box when we dropped the trailer off.

Timothy K. on

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GEORGE R. on

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Jii W. on

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The people were very nice.

Stephanie M. on

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Representative was very helpful.

Marvin C. on

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Michael K. on

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The original drop-off location (Second hand Sam's) I was directed to was unfortunately closed although both their website and the Uhaul site stated that it was supposed to be open. I called the Park and Store office about 20 minutes prior to the posted opening time and an extremely pleasant woman answered the phone and gave me to okay to drop off the trailer there. She gave me excellent directions and helped me complete the return with a smile.

Danny B. on

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John F. on

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Jerry M. on

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Rita N. on

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Have them being able to cancel order or make a refund or credit to account

Greg H. on

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rhonda S. on

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Very helpful in every way

Ashley F. on

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Super friendly. Excellent service. Nice property.

MARTIN W. on

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James A. on

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The truck had a bad smell, maybe some air freshner.

Terry H. on

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Robert S. on

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Terry R. on

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FELECIA P. on

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Charles L. on

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CLIFFORD B. on

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It was after hours drop off but the business is very good with helpful employees. Also the customer service employees with U-Haul I spoke with on the phone were excellent. Thank you

Allan D. on

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Earl A. on

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Rented a truck for one day. The move took 3 daays. No hassle, no problem from U-Haul. Reasonable rates, on time service. Good on you!

GARVIE W. on

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JENNIFER F. on

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Chris T. on

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Uhaul has zero customer service and concern for satisfaction

Donald V. on

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Melissa A. on

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Brian F. on

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debra B. on

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MARVIN L. on

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Another great U-haul experience !!

Allen P. on

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Wendy W. on

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jon J. on

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Hire someone to answer your phones on the road service

Ginger P. on

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I had a reservation at Second Hand Sams Uhaul in Jasper, AL. When I got there, the man said, "it's not going to happen," regarding my truck rental. If it weren't for the nice lady at the Hwy 195 location, renting me a truck when someone backed out, I would have been completely messed up.

PHILIP W. on

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Donna B. on

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The only issue I had was not enough instruction help with the tow dolly especially for someone with no prior knowledge of how to use one.

MARVIN L. on

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I use this location regular . I could not ask for better customer service . Thank you !!!

michelle B. on

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James B. on

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Friendly and courteous staff. I arrived a little early but the office was open and the truck was ready. I would definitely recommend A Park & Store to anyone needing a truck. This is a 5 star business.

GINGER P. on

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Nothing. Very helpful and friendly I will use them in the future.

Marvin L. on

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Service was fantastic , Equipment was very clean , overall excellent U-haul experience !!

Barry E. on

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FELICIA R. on

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Get the location right to begin with ... luckily I noticed you had me scheduled for another city and got it changed .... wasn't very happy with that and then on top of that I had to get a smaller truck for you mistake because the location I was suppose to use didn't have the truck i needed available. ... wasn't happy

Sophia Z. on

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Nothing. Everything went well.

Susan M. on

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Stephanie H. on

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Kate S. on

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THOMAS C. on

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The location was not located on U-Haul's website which hampered me being able to locate and do business with them.

Deborah B. on

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Ashokkummar P. on

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Jesse L. on

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Quentin G. on

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Paid for a dolly didn't have one on the truck

KIM B. on

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This location was fine. No issues with them. My problem was I was supposed to pick up at one location (high point furniture) and that location wasn't even open then I had to drive all over town trying to locate another 10' truck. It was frustrating and ran me behind the rest of the day.

Rene B. on

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russell C. on

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sheila S. on

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The location is average and located in a safe area. The check in process took almost an hour. There was only one employee working and he was having issues with the Uhaul web site and also taking storage payments. Please be aware and read the fine print on the $50 reservation guarantee. I had to drive 40 miles to pick up the truck because one was not available in my hometown. I was told this didn't apply in my case.

KRISTINA L. on

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Very helpful and sociable. Welcoming environment.

Jose M. on

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Chris W. on

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It was clean enough for a move but the vehicle STUNK. Still they had a truck for me so I am thankful for that.

Dawne T. on

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Sonya B. on

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Diane H. on

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alexander J. on

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Because he didn't let me know that yes I rented a truck for 24 hours but didn't tell me I could only go 20 miles and the mileage starts when u pull out so when I got the truck to my old place from a park and store a place in Jasper alabama I've had done used 14 of the 20 miles so once I got moved and the truck back even fueled it back to where it was when I got it I was charged 99 cents per mileage they should of informed me of that I guess it's in the small print but I went a total of 60 miles so was charged 40 extra dollars I really needed because moving ant cheap definitely when ur sick and have stage one leukemia medical cost is high for me right now and need every last pennie I can hold on to. I believe they should get the address from where u are moving from and calculate how far that is from the place you rented the uhaul from and cover that mileage free of charge and calculate the mileage of the move from the address you are moving from and the address you are moving to and the mileage don't start till you are loading the truck from your address that you are moving from

Mike T. on

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Matthew S. on

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Barbara H. on

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steven S. on

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To many dogs in store smell will knock you down .nice person working .there but.dog smell.terrible bad

amy G. on

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Tammy K. on

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TIM H. on

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jULIE T. on

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The truck cab had cigarette ashes and smelled smokey. The back had a plate of metal that was loose. I rented anyway because I needed it. Folks were nice but truck not no so much.

KENNETH M. on

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Everyone was very nice and helpful and quick.

TIMOTHY W. on

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You changed the pick up location without informing us of the change. Had we not called before arriving there we would have wasted a stop. It was also fortunate that the new pick up location was only a few miles from the original one. That could have been a very bad experience.