Customer Reviews for A Park and Store
(U-Haul Neighborhood Dealer)

194 reviews

2249 Hwy 195   Jasper, AL 35503

(205) 387-9735

Location Hours

  • Mon-Tue: 8:30 am - 4:30 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(205) 387-9735

2249 Hwy 195
Jasper, AL 35503

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 4:30 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021 - 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
2.0

Due my dad passing and truck not running I got my brother to take the trailer back He failed to do so So now I have a warrant out for my arrest

Elizabeth F. 
Rating:
5.0

The BIG problem was not the service at the Jasper, AL location (Philipp there was great), BUT I reserved this truck weeks prior to be picked up in Tuscaloosa --- which is 50 miles from Jasper. That is 100% unacceptable distance from the reservation pick-up site. Five miles maybe, not 50 miles. Pick up cost me three hours on graduation day. Really terrible system you have. Please do not tell me there was limited truck availability that day --- that is why I booked a reservation weeks in advance. Anybody can "take" the reservation, but you just do not know how to "hold" the reservation -- which is really the most important part of the reservation......the holding.

Kevin H. 
Rating:
3.0

Customer did not leave a comment.

Yvonna B. 
Rating:
4.0

The man that I picked up from was very nice. But the people where we droped off was very rude. And clamed that I didn't put gas back in was a lie. Because I did the only regret was not taking a picture myself and keeping the recent. So not sure if I will be doing anymore renting. Because the over all cost to me was nearly 300$.

MELONEY E. 
Rating:
5.0

The only problem I have is the unit 4 had mold on the walls I brought it to the mans attention and he said he couldn’t help that so had to through a lot of my stuff away

Heather M.  |  Overall Experience 
Rating:
5.0

Phillip was amazing! Great customer service and great personality.

Mark B.  |  Overall Experience 
Rating:
5.0

Phillip Gold does an excellent job managing this property!

Randy W.  |  Overall Experience 
Rating:
5.0

Return truck today filled it up . Dropped keys in box . Sweep it out . Ready to be rented again.

James B. 
Rating:
5.0

Friendly, great customer service.

Connie T. 
Rating:
5.0

I did not like the web site. Seems to me to be unusually hard to navigate.

Rhonda R. 
Rating:
5.0

Super easy and quick!

Lincoln M. 
Rating:
5.0

The worker was very nice, knowledgeable, and prompt. He also had a sense of humor.

Tiffany P. 
Rating:
5.0

Excellent service

Roger B. 
Rating:
5.0

The $30 insurance seemed to be high for the coverage

Elwin B. 
Rating:
5.0

Customer did not leave a comment.

Toby B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Phillip was great and extremely helpful.

Donald W. 
Rating:
5.0

I actually manage this facility ,but even when we need to rent a Truck we use U-Haul ! Come see us !

Philip G. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
4.0

Customer did not leave a comment.

Craig B. 
Rating:
3.0

Customer did not leave a comment.

Bobby P. 
Rating:
5.0

Great guy to work with!!! We will be back in the near future!!!

Marcus P. 
Rating:
3.0

Equipment was not clean, it had trash from the previous rental. It was also wet and had a bad odor inside the unit.

Michael G. 
Rating:
5.0

the gentlemen was amazing very helpful and friendly

audrey B. 
Rating:
5.0

Very friendly and very professional employee

Danny K. 
Rating:
5.0

Not charge so much for mileage

Kelley M. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

I was asked if I wanted to purchase insurance on the U-haul truck. I said "No. My Visa credit covers any related accidents on an rental vehicle. After returning the U-haul truck & receiving the billing statement via email, I discovered that I was charged $14.50 for insurance.

William N. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

nothing

Danny K. 
Rating:
3.0

Very small drop area. Had I not had extensive experience in backing trailers I would not have been able to get in and back out of drop area.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

Elwin B. 
Rating:
5.0

Customer did not leave a comment.

RUFUS H. 
Rating:
4.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

I have used this place several times and will continue using them . She always goes out of her way to make sure we are taken care of. I recommend this location to anyone needing a U-haul or a storage unit.

Jessica H. 
Rating:
1.0

No one was there at the time of pick up, and took two hours to finally get the U-Haul. Was supposed to get a storage area at the same time, ended up not getting one at all. Was told they rented my space to someone else because they forgot? Could not get a hold of anyone till Monday called over 30 times Saturday, and Sunday, with the recording; "Sorry the mail box is full- Good bye" and all this lady could say was about the truck and storage is that they are having problems with their people not showing up; "so this is my fault?" Now I am being charged for what they did????? Just not right, and I will fight this.

James P. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
3.0

Customer did not leave a comment.

Shelia G. 
Rating:
2.0

No good markers on where to pull the truck in. No person on duty to help. Otherwise, no issues.

Jamie F. 
Rating:
5.0

The truck felt as if it needed a front end alignment and there was s lot of slack in the steering wheel. It was not a comfortable ride at all. It was clean and we appreciated the deal we got on it and the enclosed trailer.

Deborah W. 
Rating:
3.0

I was told I could pick up my uhaul in Guin, Al pre scheduled a week in advance and the day if they didn't have it. I had to travel over 60 miles to get a uhaul

Rashawn J. 
Rating:
4.0

I feel like the fuel charge of 9.75 was very arbitrary since I asked the drop off person whether the fuel gauge looked ok and the contract receipt I got looks like the pick up fuel level. Please refund my $9.75 plus tax or should I call my credit card company?

Peter W. 
Rating:
1.0

They asked if I would like to use the card I made the reservation with to pay and I told them yes. They repeatedly tried and said they didn't know what was wrong but I should go ahead. I left and just a few minutes later my husband called and said they had just called him at work and told him if I didn't return the trailer that they would be reporting it stolen. I called to see what was going on and they said my card was declined. I told them that was impossible. They said it was because of the type of card. I told them that was not true because I had rented a U-Haul truck just a few days prior, perhaps it was because of the number of times they kept hitting the button. She told me she didn't know what the problem was but if I didn't bring it back she was reporting it stolen. Luckily my stepdad was right there listening to the entire thing and provided me with his card to end the fiasco. I have rented from U-Haul many times, and I am pretty confident that U-Haul would have a problem with the lack of professionalism exuded by this location.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Staff was amazing and helpful

Amber S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

TONY P. 
Rating:
5.0

Great Customer Service ! Office and Property was clean. Process was quick and simple. I recommend this location to anyone needing a U-Haul.

Marvin L. 
Rating:
5.0

Anna was extremely helpful and very courteous and answered all my questions with a positive attitude. I ended up using this business for my storage needs due to the satisfactory customer service from Anna and rented a storage unit from them as well. Very pleased and I would gladly recommend this business to anyone else.

Lisa R. 
Rating:
1.0

Not send customers to the wrong stores for pickup.

Parker D. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
1.0

NOTE TO CUSTOMERS: A Park and Store rents for U-Haul and is not competent to do so. DO NOT LEAVE WITHOUT GETTING THE EXACT RECEIPT FOR WHAT YOU ARE RENTING. If they say they will reconcile the mistake and you leave thinking they will, you will not get what is promised. NOTE TO ANNA AND THE REST OF THE FOLKS AT A PARK AND STORE: - STOP LYING TO CUSTOMERS - CLEAN AND REPAIR U-HAUL UNITS BEFORE RENTING - WHEN CALLED TO DISCUSS A SITUATION, DONT HANG UP ON THE CUSTOMER .... it's all bad business. I DO NOT RECOMMEND THIS LOCATION FOR U-HAUL.

Kathie C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

There was no unit available of the size requested.

Benita C.  |  Reservation 
Rating:
5.0

Everything was great kelly was very knowledgeable about everything and was a huge help I will definitely use again and refer everyone to this particular pick up location

Kelvin J. 
Rating:
3.0

We dropped the trailer off at a satellite location and no one was present when we dropped it off. I didn't speak with anyone and left the contract in the box when we dropped the trailer off.

Will N. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
3.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

The people were very nice.

Jii W. 
Rating:
4.0

Representative was very helpful.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Marvin C. 
Rating:
5.0

The original drop-off location (Second hand Sam's) I was directed to was unfortunately closed although both their website and the Uhaul site stated that it was supposed to be open. I called the Park and Store office about 20 minutes prior to the posted opening time and an extremely pleasant woman answered the phone and gave me to okay to drop off the trailer there. She gave me excellent directions and helped me complete the return with a smile.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
2.0

Have them being able to cancel order or make a refund or credit to account

Rita N. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Very helpful in every way

rhonda S. 
Rating:
5.0

Super friendly. Excellent service. Nice property.

Ashley F. 
Rating:
3.0

Customer did not leave a comment.

MARTIN W. 
Rating:
5.0

The truck had a bad smell, maybe some air freshner.

James A. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

FELECIA P. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

It was after hours drop off but the business is very good with helpful employees. Also the customer service employees with U-Haul I spoke with on the phone were excellent. Thank you

CLIFFORD B. 
Rating:
5.0

Customer did not leave a comment.

Allan D. 
Rating:
5.0

Rented a truck for one day. The move took 3 daays. No hassle, no problem from U-Haul. Reasonable rates, on time service. Good on you!

Earl A. 
Rating:
5.0

Customer did not leave a comment.

GARVIE W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER F. 
Rating:
3.0

Uhaul has zero customer service and concern for satisfaction

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

debra B. 
Rating:
5.0

Another great U-haul experience !!

MARVIN L. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
2.0

Hire someone to answer your phones on the road service

jon J. 
Rating:
1.0

I had a reservation at Second Hand Sams Uhaul in Jasper, AL. When I got there, the man said, "it's not going to happen," regarding my truck rental. If it weren't for the nice lady at the Hwy 195 location, renting me a truck when someone backed out, I would have been completely messed up.

Ginger P. 
Rating:
5.0

Customer did not leave a comment.

PHILIP W. 
Rating:
5.0

The only issue I had was not enough instruction help with the tow dolly especially for someone with no prior knowledge of how to use one.

Donna B. 
Rating:
5.0

I use this location regular . I could not ask for better customer service . Thank you !!!

MARVIN L. 
No reviews have been submitted for this location.

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