The BIG problem was not the service at the Jasper, AL location (Philipp there was great), BUT I reserved this truck weeks prior to be picked up in Tuscaloosa --- which is 50 miles from Jasper. That is 100% unacceptable distance from the reservation pick-up site. Five miles maybe, not 50 miles. Pick up cost me three hours on graduation day. Really terrible system you have. Please do not tell me there was limited truck availability that day --- that is why I booked a reservation weeks in advance. Anybody can "take" the reservation, but you just do not know how to "hold" the reservation -- which is really the most important part of the reservation......the holding.Kevin H.
Moving Truck Rental in Jasper, AL at A Park and Store
(U-Haul Neighborhood Dealer)
Jasper, AL 35503
Services at this Location:
- Mon-Tue: 8:30 am - 4:30 pm
- Wed: Closed
- Thur-Fri: 8:30 am - 4:30 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 5/8/2021 - 5/9/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Jasper, AL 35503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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The man that I picked up from was very nice. But the people where we droped off was very rude. And clamed that I didn't put gas back in was a lie. Because I did the only regret was not taking a picture myself and keeping the recent. So not sure if I will be doing anymore renting. Because the over all cost to me was nearly 300$.MELONEY E.
Return truck today filled it up . Dropped keys in box . Sweep it out . Ready to be rented again.James B.
Friendly, great customer service.Connie T.
I did not like the web site. Seems to me to be unusually hard to navigate.Rhonda R.
Super easy and quick!Lincoln M.
The worker was very nice, knowledgeable, and prompt. He also had a sense of humor.Tiffany P.
Excellent serviceRoger B.
The $30 insurance seemed to be high for the coverageElwin B.
Phillip was great and extremely helpful.Donald W.
I actually manage this facility ,but even when we need to rent a Truck we use U-Haul ! Come see us !Philip G.
Great guy to work with!!! We will be back in the near future!!!Marcus P.
Equipment was not clean, it had trash from the previous rental. It was also wet and had a bad odor inside the unit.Michael G.
the gentlemen was amazing very helpful and friendlyaudrey B.
Very friendly and very professional employeeDanny K.
Not charge so much for mileageKelley M.
I was asked if I wanted to purchase insurance on the U-haul truck. I said "No. My Visa credit covers any related accidents on an rental vehicle. After returning the U-haul truck & receiving the billing statement via email, I discovered that I was charged $14.50 for insurance.William N.
Very small drop area. Had I not had extensive experience in backing trailers I would not have been able to get in and back out of drop area.Jason H.
I have used this place several times and will continue using them . She always goes out of her way to make sure we are taken care of. I recommend this location to anyone needing a U-haul or a storage unit.Jessica H.
No one was there at the time of pick up, and took two hours to finally get the U-Haul. Was supposed to get a storage area at the same time, ended up not getting one at all. Was told they rented my space to someone else because they forgot? Could not get a hold of anyone till Monday called over 30 times Saturday, and Sunday, with the recording; "Sorry the mail box is full- Good bye" and all this lady could say was about the truck and storage is that they are having problems with their people not showing up; "so this is my fault?" Now I am being charged for what they did????? Just not right, and I will fight this.James P.
No good markers on where to pull the truck in. No person on duty to help. Otherwise, no issues.Jamie F.
The truck felt as if it needed a front end alignment and there was s lot of slack in the steering wheel. It was not a comfortable ride at all. It was clean and we appreciated the deal we got on it and the enclosed trailer.Deborah W.
I was told I could pick up my uhaul in Guin, Al pre scheduled a week in advance and the day if they didn't have it. I had to travel over 60 miles to get a uhaulRashawn J.
I feel like the fuel charge of 9.75 was very arbitrary since I asked the drop off person whether the fuel gauge looked ok and the contract receipt I got looks like the pick up fuel level. Please refund my $9.75 plus tax or should I call my credit card company?Peter W.