Customer Reviews for A Park and Store
(U-Haul Neighborhood Dealer)

235 reviews

2249 Hwy 195   Jasper, AL 35503

(205) 387-9735

Location Hours

  • Mon-Tue: 8:30 am - 4:30 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 387-9735

2249 Hwy 195
Jasper, AL 35503

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 4:30 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Landon S. 
Rating:
5.0

Customer did not leave a comment.

Emily A.  |  Overall Experience 
Rating:
5.0

Terrible places that scams people watch your card statement

Miles G.  |  Overall Experience 
Rating:
5.0

The storage manager is so sweet and so accommodating! He’s super awesome to have rented from! Definitely 10/10 recommend!

Serena T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronnie H. 
Rating:
5.0

Very clean very friendly fast service very much friendly

Brianna H. 
Rating:
5.0

Customer did not leave a comment.

sandra T. 
Rating:
5.0

Be more accurate on ur rates cause according to the online thing it was only 54 dollars but when got there to pick up it was 96 dollars only used in town for only 44 Miles and put the fuel back on full like it was when picked up

Melvin H. 
Rating:
5.0

U-Haul reservation system sucks big time. Twice in less than a month they have screwed me on my reservation. Thankfully, a whole different U-Haul location, the " A Park & Store" U-Haul dealer was able to help me out at the last minute with no reservation just a walk-in. If anyone in the area is in need of a U-Haul I highly recommend "A Park and Store" U-Haul dealer.

JOSEPH C. 
Rating:
5.0

Highly recommend this location. Best UHaul experience I have ever had. Friendly, courteous and great owner!

Steve G. 
Rating:
5.0

Customer did not leave a comment.

David U. 
Rating:
1.0

After signing me in, I was told that I should have put more gas in the truck than was was in it to begin with. Needle was on F when I got it and on F when brought back. I told attendant I would drive next door and put more in it. He said, no. I already have u checked in now. I was also called and asked to bring back truck early as they were closed on Wed am. I asked for a rebate from UHAUL for returning truck early and was told No. I could have carried it back later even if closed. I got no rebate but I'm sure UHAUL got to capitalize by rerenting this same truck for the same period. Sounds like a class action suit to me. I will be contacting the Better Business Bureau and also never using UHAUL again.

Ginger P. 
Rating:
3.0

Customer did not leave a comment.

Blanton O. 
Rating:
5.0

Great customer service at this location. However, this is not the pickup location I requested. I never heard from a representative (as told I would) on May 6, so I didn't know my pickup location was changed till the day of my pickup. I was highly upset at the lack of communication. Also, I was unable to use mobile check in, therefore ended up picking up the Uhaul almost 2 hours after I booked it for, which put my moving time behind.

Morgan S. 
Rating:
1.0

I have been charged 4 times so far since returning. I have 4 different receipts on my account.

Tyson J. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Very nice service

Brent M. 
Rating:
1.0

Stop providing damaged and faulty equipment to customers who spend their hard earned money to rent from you. AND OFFER THE INSURANCE TO EVERY CUSTOMER SO THEY ARE NOT RIPPED OFF WHEN YOUR TRUCKS HAVE WATER LEAKS!!!

SHANECE N. 
Rating:
5.0

Man this place is the best, could not have ask for a better experience!🤩🤩🤩🤩🤩🤩

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

Roger F. 
Rating:
4.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Condensation was bad in the unit and a lot of my possessions grew mold and had to be thrown away

Johnathan S.  |  Overall Experience 
Rating:
5.0

The professionalism and customer service provided by Phillip Gold made my experience with your facility a great one.

LARRY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA J. 
Rating:
5.0

Nothing I can think of, as it was a problem free experience, & Phillip, the manager at our pickup location was AWESOME!!!

Lori L. 
Rating:
5.0

See previous comment for overall experience

MANFRED B. 
Rating:
5.0

Customer did not leave a comment.

DOUG C. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

We moved to Alabama 3 yrs ago & my husband has rented trailers from this location several times. This was my 1st experience renting from this location. It was short notice & I needed a 10' truck to pick up food @ the Birmingham food bank. Their appointment times are critical & I was able to get very capable help in securing this vehicle. I would also like to compliment Philip Gold who is manager @ this location. Besides being very friendly, he went out of his way to accommodate my need on very short notice. I appreciate Philip & he is definitely an asset to this company.

Sabra B. 
Rating:
5.0

Everything was good, Phillip is a great worker and gave us a great experience, would recommend and use again

Vickie S. 
Rating:
5.0

Very satisfied with my experience with your company. The jasper facility staff and your customer departments were all very helpful and getting me the answers I needed. 5 star

Thomas H.  |  Overall Experience 
Rating:
5.0

Mr. Philip Gold was exceptional each time we visited, called for any help! He is to be commended for the wonderful job he does as the manager of the facility!!! We can’t say enough good things about his wonderful attitude each time we visited. Also, we watched him as he helped others with the same attitude and just how he handled each one! We certainly will use the facility again, much due to the helpfulness of Mr. Gold!!! Your facility is a much better place due to Mr. Gold. Thanks and God’s Blessings upon Mr. Gold and You All! Stan and Clara Waid

Stan W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
4.0

Customer did not leave a comment.

CHERYL C. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Will definitely use Park & Store again if the need ever arises!

Lori B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kizzy P. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA M. 
Rating:
5.0

The online registration and confirmation of order process is broken

Connie D. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
2.0

Due my dad passing and truck not running I got my brother to take the trailer back He failed to do so So now I have a warrant out for my arrest

Elizabeth F. 
Rating:
5.0

The BIG problem was not the service at the Jasper, AL location (Philipp there was great), BUT I reserved this truck weeks prior to be picked up in Tuscaloosa --- which is 50 miles from Jasper. That is 100% unacceptable distance from the reservation pick-up site. Five miles maybe, not 50 miles. Pick up cost me three hours on graduation day. Really terrible system you have. Please do not tell me there was limited truck availability that day --- that is why I booked a reservation weeks in advance. Anybody can "take" the reservation, but you just do not know how to "hold" the reservation -- which is really the most important part of the reservation......the holding.

Kevin H. 
Rating:
3.0

Customer did not leave a comment.

Yvonna B. 
Rating:
4.0

The man that I picked up from was very nice. But the people where we droped off was very rude. And clamed that I didn't put gas back in was a lie. Because I did the only regret was not taking a picture myself and keeping the recent. So not sure if I will be doing anymore renting. Because the over all cost to me was nearly 300$.

MELONEY E. 
Rating:
5.0

The only problem I have is the unit 4 had mold on the walls I brought it to the mans attention and he said he couldn’t help that so had to through a lot of my stuff away

Heather M.  |  Overall Experience 
Rating:
5.0

Phillip was amazing! Great customer service and great personality.

Mark B.  |  Overall Experience 
Rating:
5.0

Phillip Gold does an excellent job managing this property!

Randy W.  |  Overall Experience 
Rating:
5.0

Return truck today filled it up . Dropped keys in box . Sweep it out . Ready to be rented again.

James B. 
Rating:
5.0

Friendly, great customer service.

Connie T. 
Rating:
5.0

I did not like the web site. Seems to me to be unusually hard to navigate.

Rhonda R. 
Rating:
5.0

Super easy and quick!

Lincoln M. 
Rating:
5.0

The worker was very nice, knowledgeable, and prompt. He also had a sense of humor.

Tiffany P. 
Rating:
5.0

Excellent service

Roger B. 
Rating:
5.0

The $30 insurance seemed to be high for the coverage

Elwin B. 
Rating:
5.0

Customer did not leave a comment.

Toby B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Phillip was great and extremely helpful.

Donald W. 
Rating:
5.0

I actually manage this facility ,but even when we need to rent a Truck we use U-Haul ! Come see us !

Philip G. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
4.0

Customer did not leave a comment.

Craig B. 
Rating:
3.0

Customer did not leave a comment.

Bobby P. 
Rating:
5.0

Great guy to work with!!! We will be back in the near future!!!

Marcus P. 
Rating:
3.0

Equipment was not clean, it had trash from the previous rental. It was also wet and had a bad odor inside the unit.

Michael G. 
Rating:
5.0

the gentlemen was amazing very helpful and friendly

audrey B. 
Rating:
5.0

Very friendly and very professional employee

Danny K. 
Rating:
5.0

Not charge so much for mileage

Kelley M. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

I was asked if I wanted to purchase insurance on the U-haul truck. I said "No. My Visa credit covers any related accidents on an rental vehicle. After returning the U-haul truck & receiving the billing statement via email, I discovered that I was charged $14.50 for insurance.

William N. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

nothing

Danny K. 
Rating:
3.0

Very small drop area. Had I not had extensive experience in backing trailers I would not have been able to get in and back out of drop area.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

Elwin B. 
Rating:
5.0

Customer did not leave a comment.

RUFUS H. 
Rating:
4.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

I have used this place several times and will continue using them . She always goes out of her way to make sure we are taken care of. I recommend this location to anyone needing a U-haul or a storage unit.

Jessica H. 
Rating:
1.0

No one was there at the time of pick up, and took two hours to finally get the U-Haul. Was supposed to get a storage area at the same time, ended up not getting one at all. Was told they rented my space to someone else because they forgot? Could not get a hold of anyone till Monday called over 30 times Saturday, and Sunday, with the recording; "Sorry the mail box is full- Good bye" and all this lady could say was about the truck and storage is that they are having problems with their people not showing up; "so this is my fault?" Now I am being charged for what they did????? Just not right, and I will fight this.

James P. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
3.0

Customer did not leave a comment.

Shelia G. 
Rating:
2.0

No good markers on where to pull the truck in. No person on duty to help. Otherwise, no issues.

Jamie F. 
Rating:
5.0

The truck felt as if it needed a front end alignment and there was s lot of slack in the steering wheel. It was not a comfortable ride at all. It was clean and we appreciated the deal we got on it and the enclosed trailer.

Deborah W. 
Rating:
3.0

I was told I could pick up my uhaul in Guin, Al pre scheduled a week in advance and the day if they didn't have it. I had to travel over 60 miles to get a uhaul

Rashawn J. 
Rating:
4.0

I feel like the fuel charge of 9.75 was very arbitrary since I asked the drop off person whether the fuel gauge looked ok and the contract receipt I got looks like the pick up fuel level. Please refund my $9.75 plus tax or should I call my credit card company?

Peter W. 
Rating:
1.0

They asked if I would like to use the card I made the reservation with to pay and I told them yes. They repeatedly tried and said they didn't know what was wrong but I should go ahead. I left and just a few minutes later my husband called and said they had just called him at work and told him if I didn't return the trailer that they would be reporting it stolen. I called to see what was going on and they said my card was declined. I told them that was impossible. They said it was because of the type of card. I told them that was not true because I had rented a U-Haul truck just a few days prior, perhaps it was because of the number of times they kept hitting the button. She told me she didn't know what the problem was but if I didn't bring it back she was reporting it stolen. Luckily my stepdad was right there listening to the entire thing and provided me with his card to end the fiasco. I have rented from U-Haul many times, and I am pretty confident that U-Haul would have a problem with the lack of professionalism exuded by this location.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Staff was amazing and helpful

Amber S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

TONY P. 
Rating:
5.0

Great Customer Service ! Office and Property was clean. Process was quick and simple. I recommend this location to anyone needing a U-Haul.

Marvin L. 
Rating:
5.0

Anna was extremely helpful and very courteous and answered all my questions with a positive attitude. I ended up using this business for my storage needs due to the satisfactory customer service from Anna and rented a storage unit from them as well. Very pleased and I would gladly recommend this business to anyone else.

Lisa R. 
Rating:
1.0

Not send customers to the wrong stores for pickup.

Parker D. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
1.0

NOTE TO CUSTOMERS: A Park and Store rents for U-Haul and is not competent to do so. DO NOT LEAVE WITHOUT GETTING THE EXACT RECEIPT FOR WHAT YOU ARE RENTING. If they say they will reconcile the mistake and you leave thinking they will, you will not get what is promised. NOTE TO ANNA AND THE REST OF THE FOLKS AT A PARK AND STORE: - STOP LYING TO CUSTOMERS - CLEAN AND REPAIR U-HAUL UNITS BEFORE RENTING - WHEN CALLED TO DISCUSS A SITUATION, DONT HANG UP ON THE CUSTOMER .... it's all bad business. I DO NOT RECOMMEND THIS LOCATION FOR U-HAUL.

Kathie C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

There was no unit available of the size requested.

Benita C.  |  Reservation 
Rating:
5.0

Everything was great kelly was very knowledgeable about everything and was a huge help I will definitely use again and refer everyone to this particular pick up location

Kelvin J. 
Rating:
3.0

We dropped the trailer off at a satellite location and no one was present when we dropped it off. I didn't speak with anyone and left the contract in the box when we dropped the trailer off.

Will N. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
3.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

The people were very nice.

Jii W. 
Rating:
4.0

Representative was very helpful.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Marvin C. 
Rating:
5.0

The storage facility and workers were helpful and showed excellent business skills. I look forward to using the facilities.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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