fix your app
Adrian C
Customer Reviews for A Place To Store Farmington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
AWFUL: 1. No sign on property indicating U-Haul did business at this location; 2. No U-Haul drop box on property to deposit key when done using truck (Help Desk instructed me to leave key on console); 3. Phone # of Storage Business on property rolled over to a voice mail message box that was full + couldn't accept more messages. 4. Took nearly 45 minutes to return truck ... finally had to download the U-Haul Mobile App ... what a TRAIN WRECK.
Tim RIt was all good
HARLAN HEmployee at pick up location was not interested in helping much and did not dispatch vehicle properly or pride furniture pads. Was a hassle dealing with UHaul after pick up to try and straighten this out.
Steven HThis location was not the location I selected. Selected location was 34200 W 9 Mile Road and was the location I returned it to. Don’t know why it was changed. Very confusing.
Peter NStop charging customer for something they didn't ask for.
ADITYA DLocation was fine. Instructions on where to go to park could have been more clear.
Melanie Cso I rec'd no instructions on the truck. I never figured out how to turn on the radio (not a big deal, I often drive with it off). But I just thought it was weird that no-one showed me anything. Also, I had to ask for a lock for the back door of the truck. When I've rented before, that was automatically provided. She provided one but only because I asked.
CYNTHIALOUISE LThe woman that initially made my reservation and checked me in was either very new at her job or just very inattentive; I told her multiple times over the phone and in person that I was going to be dropping my truck off at a different location In Ypsilanti. When I went to return the truck, there was no return record for it. When I called to ask her what happened, she tried to fix the problem by calling her manager and told me it was resolved, however, it wasn't. When I tried calling her back, she did not answer the phone even though the business was open for another hour.
Sarah DIt would be nice if it also had Cargo Vans to rent, in addition to the 15 foot trucks available.
robert hHad a very bad experience with the rental staff not information given at time of rental was charged extra for a day that was not used and had been returned previous night. No phone calls or feedback were relayed to me , battery had to be jumped started causing a delay in rental time.
Garyfrancis HUnexpected billing amount was included without clear explanation.
RAJESHKUMAR RHad trouble with Mobile dispatch, but people at counter helped even after hours ... It was good experience
VENKATESH MCounter person was very nice and polite. However she was new and not properly trained. Truck was clean, but the A/C did not work. Not too much fun to drive on a 90 degree day.
Brian DEverything is good with this truck and dolly rented, except the AC is not blowing cool air at all. Fortunately the driving distance was only 6 miles back and forth, which made the torture driving under 85 F a short distance one. Out of the five stars, one star got heat stroke and disappeared.
Wei HGuys are great truck was tired no AC
Chris SI had a wonderful experience at this location. Thank you to the awesome gentleman who works here!
Deanne LUsing the app is amazing and easy.
DREUX Bpunctuality & proficiency in computer
Kathleen SNighttime/after hours delivery was confusing and foreboding. Location not intuitively obvious. took a while to find key deposit box. I may have given a different rating if the return had been made during regular business hours
Denny II requested a 26' truck you had not available, I understand that. I requested a 7 a.m. pick up time as I hired my Movers for 7:30 start time. I couldn't pick the truck up until 9 a.m. . I was told I would receive a phone call the day before to confirm from U-Haul along with the location. I received no such call. I used a credit card for the reservation and stated that I wanted the rental to be charged to that card. The later pickup time required that I sent someone in my place to pick the vehicle up. I called the location the day before and left a message and no one returned my call. The person who picked the vehicle up was required to leave her debit card. Which subsequently was charged the entire rental fee. So I had to take extra time out of my day on Saturday to go to the bank and withdraw cash to replace the funds that U-Haul withdrew from her account. I rented with you how many times in the past and I've never had this many issues. U-Haul will most certainly not be my first call the next time I need to rent a truck, trailer or car hauler.
Kayla cNothing it was Perfect...
Sharon CGreat service, quick in and out
mark tThe U-Haul rep was very kind, helpful & respectful. He walked me through operating the truck as it was my first time driving a 15ft truck and also when I was running late, he gave me a grace time to avoid paying a days charge extra. Highly recommend the location!
Balakrishnan SGreat pepole to work with..
Nancy SWonderful location and courteous staff, with a smile!!!
Ronald BI was sent to waterford 12pm pick up. To get call at 1155 not available. Then total different direction to Farmington. Move 2 hours late. Pay for the time movers. Then contract said .79 a mile. Monday bill was for .99 a mile. Poor experience.
Mike PThe off hours pick up and drop off was difficult. I could not load pictures of the dashboard (odometer, gas) in either case. I spent an extra 20 minutes on each end. And since I could not complete the pick up process, I felt very uncomfortable driving away. Then on the return had to figure out what to do with the key on my own. I was able to upload truck damage pictures, license, etc. during pickup, but not any dashboard pics.
Michael BWork out the kinks between the store entering information and the sync between user and uhaul website.
Erik CThe oil life in my truck is 0% remaining. Please change the oil.
Bin ZSimply dropped-off the 4x6 trailer after hours. Took various photos on my phone to document trailer was clean and undamaged. Next day I called to make sure all was well...the Representative was cheerful, helpful and thankful. Couldn't be more satisfied with this rental. Thanks!
David HPleasant experience all around. No issues...
Larry DGreat service. Worked with us on changing original truck rental to larger truck. Knowledgeable service. Easy transaction and quick response on backend after rental. Overall. Great experience.
Brett RBack camera may be needed.
BIN LUsed this location as the drop-off point because of its close proximity to my home.
Stanley DThe Telegraph location is closer but it was nice not having to deal with a line. I was able to get in & out quickly. The gentlemen that assist me was also very kind and made me feel welcomed. Very nice experience.
Krista WI didn't get the truck I originally ordered but this place made it right and the person I dealt with was awesome and very helpful! I would recommend this place. Their facility is clean and the worker, maybe owner, was accommodating and very friendly. I appreciate the service! thank you!
Andreas HWill use this facility again, nice helpful staff, close to home, and product was immediately available. Highly recommend this business.
MARK KIt was way too expensive. I will definitely be looking at other rentals next time. Not using U Haul again.
JAVED PThe gentleman that took care of us at pick up, I believe his name was Paul, was awesome. He was very friendly, helpful, and funny. I have already told a couple friends and posted on my Facebook page that this is the place to go when needing a U-Haul. Thanks Paul.
Kevin CThe personal service I received was outstanding. Was impressed with how clean the equipment was.
CHARLES VEverything was great and a very fair price. Thank you.
JASON LIt should not have taken the clerk 40 minutes to process my checking out the truck.
MARJORIE NInside the cargo area was a little dirty, had to sweep it out.
DAVID PExcellent customer service. The gentleman who we dealt with was friendly, helpful and the location was clean and just a great experience
JIM LThe vehicle mirrors (Passenger & Driver Side) were filled with mud and unable to have a clean view for behicles which are behind. And Vehicle cabin was making huge noices. I drove manu Uhaul vehicles but this one is bit odd. The storage area was clean.
BALASUBRAMANYAM NNo improvements needed! Everything went smooth.
Bethany MIt took me an hour to get the trailer despite checking in online and calling before. The guy checking me in was busy chatting on the phone during most of the hour long ordeal, he kept incorrectly entering in the information. After finally getting paid for and out the door he just stood there and watched me hook the entire thing up with no assistance or even backing help. I was furious, even to the point of trying to find a local Penske location nearby on my phone so I could actually get a trailer.
BRENT DGreat service. Very helpful, Hooked up the trailer and everything. Keep up the great work.
chris sThe agent waa very helpful. Great customer service.
avelock rMore efficient pick-up would be great. Very pleased with ability to drop-off after hours.
Jen BI paid cash for the rental and you held my car registration which if I got stopped by a police officer I could get a ticket. Why do you have this policy, couldn't have copied it so I could retained my registration.
ETHEL PI never went into the location because I dropped off after hours. The entrance to the location was hard to find...they should put up some signs to find the entrance to the building.
JULIA AVery minor suggestion, but the sign on the road is hard to see from the road in terms of being a UHaul place. Also, once you get into the location, internal signs directing people to the office would be helpful. (Not a complaint just a suggestion). I realize it is self storage place first though.
PAUL MNice place. Customer service was hreat
richard hVehicle was ready when I arrived. The gentleman that checked me in and out was very nice, informative and made this experience easy and pleasant. Would recommend this location to family and friends.
Debra MThe person who helped us was incredible! Even with his internet down, he was able to get us a truck. He really went "the additional mile" for us. Thanks!
ROSEMARIE DA very nice location. Especially clean and easy to get in and out.
PAUL M