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Christopher B
Customer Reviews for A Plus Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. Made the move easy
David RBest uhaul location I've worked with by far. Helpful, full of local information, and really went above and beyond to help my move go as smoothly as possible.
Devin KI will use this location again for sure. I could not find the exact location at first. I called the location for more precise directions. The most helpful, kindest person was on the other end. I Found the place and pulled into the parking lot. The gentleman happened to be moving another vehicle in the parking lot. He got out with a huge smile on his face and helped me immediately. My experience could not have been better. If you need a rental or a question answered, please go to this location. CHEERS
David WMy U-Haul rental experience at A Plus Auto Sales in Hopkinsville, Kentucky, was outstanding. The customer service provided by Mark was exceptional and truly exceeded my expectations. He was professional, friendly, knowledgeable, and made the entire rental process smooth and stress-free. I would rate the service a 10 out of 10 and highly recommend this location to anyone needing a U-Haul rental. I will definitely refer my family and friends to A Plus Auto Sales for their future moving and rental needs. Thank you, Mark, for providing such excellent customer service!
Patrica EThe agent was helpful and understanding. Treated my family as if we were his own family. This location will get my service from now on. The customer service at this location is great.
Antoinette SThe truck had no AC and the windshield wiper fell off 1 hour into the 7 hour ride and of course it 3 of the 7 hours.
Matthew HGreat customer service, very friendly. Very fast and easy process.
MICHAEL SThe service was superb, location was clean and conveniently located; I can't think of anything to improve.
Michael GSign on the ran down building said to check in, go to a different address. We were already downtown and shouldn’t have to drive all over the place to return equipment. Furthermore, U-haul is more often than not, difficult to deal with. Pick up and drop off locations are getting worse and worse.
Angela DGreat Host and Location in Hopkinsville KY Will use them EVERY time a truck is needed and have already recommended them to others.
Gregory POff hours dropoff, no human contact. Spacious lot, easy to park truck for dropoff.
Jusdan LWell i think you can invest a little bit more to the facilities people was great the place mabe beed a tuneup reagrds
ALBERTO GYou were great all around, thank you for everything.
ELIZABETH HAdd a dolly
DAMON TThank you for finding out about the mileage discrepancies. Hopefully it gets resolved and my money returned to me.
BRENT MEXTREMELY HELPFUL. Have never had a problem when working with this location! Here and the "OLD" North Drive locations are the best!
MALCOLM WGreat customer service and business
Steven MEverything was excellent.
KENNETH DGreat customer service
ALFONZO WClean the windows on the trucks
MICHAEL SVery satisfied once again with U-Haul rental
Beanita WEverything was very respectful and showed real love to hi customer
Josie TMark and the location in hopkinsville, kentucky has been good both times I have rented from them. Very professional, very quickI was in and out in no time at all
CHRISTOPHER MMark was AWESOME! Fast, easy, and efficient check out process. Very friendly and helpful.
MICHAEL SVery satisfied
TOMMY BTruck was great, rental was fast and easy, the operator went over and above to get me where I needed to go. 5 stars across the board.
TIMOTHY HGreat customer service!!!
CHARLES JThe service was excellent. Our needs were met even without a reservation. I will gladly use this location and company again.
WILLIAM RHelped me get the return location changed and when I let him know the problems on the truck he thanked me. Great service and welcomed me to the area. Would have no problem renting from or returning to this location.
MITCHELL LYou guys said i would get my cash deposit back an I found out i had to wait for a check this was a lie every store should carry at least enough money for this or u should have sent me to a different location
JOLYNNE BSuperb staff, helped me load the vehicle bc a smaller truck with a ramp was not available. Went far above and beyond to assist.
JOSEPH MNothing
BARRY MQuit charging people an arm and a leg for every mile they drive. They already gotta pay to replace to gas. How is it advertised "19.97" but ened up paying 70? For maybe 5 miles over
JANELLE TThere is no one on site. I was able to reach another location that was helpful and I am satisfied. I do, however, wish I was informed that no one would be at this location.
DANIELLE HGreat service!
JESSICA RThis U-Haul experience was sucky… I was sent to three different U-Haul places just to get wait I reserved. This is the worst experience ever and rude
MICHELLE MU-Haul was dirty windshield filthy inside and out, horrible smell of cigarette.
RHONDA Loffer free coffee or tea? 😆 Besides that I was content
MICHAEL BThis was a delightful easy return. Very nice & efficient
Tonya HEverything went ok
KENNETH MBrakes. Alinement. Lifter chatter
JASON V