Customer Reviews for A PlusTowing
(U-Haul Neighborhood Dealer)

611 reviews

549 State Rte 193 S   Jefferson, OH 44047
(Intersection of Netcher Rd and Rt 193 1 Mile South of Rt167)

(440) 576-0488

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 7 am–4 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(440) 576-0488

549 State Rte 193 S
Jefferson, OH 44047
(Intersection of Netcher Rd and Rt 193 1 Mile South of Rt167)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 7 am–4 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MATTHEW B 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C 
Rating:
5.0

I have used this facility for drop offs for the past two years; absolutely first class wonderful staff and very helpful , recommend to all.

ROBERT S 
Rating:
5.0

Beth was very friendly and professional. This was our second time renting from her. We would definitely recommend her to everyone!!

HEIDI H 
Rating:
5.0

Customer did not leave a comment.

ANDREW K 
Rating:
5.0

One of the few places to have a motorcycle trailer.

SONNY W 
Rating:
5.0

Kind,courteous and helpful!

DANIEL D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

DONALD R 
Rating:
5.0

Customer did not leave a comment.

KARL R 
Rating:
5.0

Outstanding service, I had numerus questions, they took the time over the phone the trailer I needed was ready. These people know what customer service is all about. Thank you team for us.

ROGER W 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

Lower your rates.

SHAWN M 
Rating:
5.0

Customer did not leave a comment.

EUGENE M 
Rating:
5.0

Customer did not leave a comment.

Harry C 
Rating:
5.0

Customer did not leave a comment.

Roger P 
Rating:
5.0

I had never rented a truck before and the woman was extremely helpful talking me through the process.

MATTHEW M 
Rating:
5.0

Nothing

Timothy J 
Rating:
5.0

Highly recommend. Very friendly and helpful. Hope to do business with again

Matthew R 
Rating:
5.0

Excellent prompt service conveniently located.

Dale B 
Rating:
5.0

We rent periodically. Always a good experience. Always have have what you signed up for. Great communication and accommodating. Pleasant folks everytime. Always our first choice. Thank you.

natalie v 
Rating:
5.0

Customer did not leave a comment.

Tristan G 
Rating:
5.0

Excellent spot to drop off. Owner was extremely helpful.

Tami K 
Rating:
5.0

Easy to find and courteous.

Jolene f 
Rating:
5.0

Customer did not leave a comment.

Diane C 
Rating:
5.0

Helpful, friendly, and nice folks.

Dan L 
Rating:
5.0

Nothing. She is doing a great job. Even welcomed me to the neighborhood

cassandra s 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
4.0

Customer did not leave a comment.

bob b 
Rating:
5.0

Help me as much as they can

Christian A 
Rating:
5.0

Customer did not leave a comment.

Don R 
Rating:
4.0

Customer did not leave a comment.

Roger P 
Rating:
4.0

Customer did not leave a comment.

Dale B 
Rating:
5.0

Customer did not leave a comment.

mike k 
Rating:
5.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

Customer did not leave a comment.

Victoria T 
Rating:
5.0

Customer did not leave a comment.

Allen T 
Rating:
5.0

Outstanding people working to make a living amidst the rising costs of doing so. Better service people in NE Ohio you will not find.

PETER N 
Rating:
5.0

Unbelievably helpful service.

P N 
Rating:
5.0

Fast professional and friendly! Stop in and see Mark, you can't go wrong here.

robert z 
Rating:
5.0

Use these folks THEY are excellent and understand customer Service

Gerald B 
Rating:
3.0

Customer did not leave a comment.

David B 
Rating:
3.0

This location is very muddy. By the time the rep came out to assist, I already had the truck (previously rented earlier that day) backed up and 100% hooked up to the car hauler that I was renting. In their defense, I hold a CDL A and took just minutes to back in and get it done. Was concerned about the mud though because U-Haul can charge a clean out fee if it's returned dirty. Seems only appropriate that it should be provided at a clean location that isn't going to be a major contributing factor to muddy floorboards.

Al S 
Rating:
5.0

Agent was very friendly. The process was amazingly simple and quick. Best service ever.

Gary S 
Rating:
4.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

We lucked out twice you have employees to be proud of

FRED H 
Rating:
5.0

staff EXTREMELY HELPFUL ... VEHICLE WAS VERY CLEAN - FUELED .... 'READY TO HIT THE ROAD TRIP ' ....RETURN WAS QUICK EFFICENT AND FRIENDLY .... YES HIGHLY RECOMMEND THIS SITE AS THEY HAVE MULTIPLE OPTIONS FOR SIZE OF VEHICLE <3 ....

carl s 
Rating:
5.0

The agent was prompt and had my check in half done before I got out of my car. They have a good inventory of trailers and trucks.

Dale B 
Rating:
4.0

They corrected the problem.

Ralph M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

nothing more to improve here . Great People !, Great experience ! Thank You !!!

Brian T 
Rating:
5.0

Customer did not leave a comment.

Thomas p 
Rating:
5.0

Twice at this location. Very friendly snd easy to work with

john f 
Rating:
5.0

Very friendly good service A+++

Michael H 
Rating:
5.0

Very friendly, helpful, and knowledgeable!

Bessie W 
Rating:
5.0

Customer did not leave a comment.

jennifer p 
Rating:
5.0

Customer did not leave a comment.

Carol F 
Rating:
5.0

Customer did not leave a comment.

Kathy M 
Rating:
5.0

A Plus towing I would recommend to anyone looking to get a trailer they are really polite people and they go out of their way for people to help you and they see you as friend not money

Richard K 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

I rented a car hauling trailer for the third time in the last couple of years and you could not ask for a better trailer. There is no way that I could own a trailer, license it and maintain it for the few times I need one for what it costs to rent them from U-Haul. "A Plus Towing" always makes the rental go so smooth, very friendly, easy access and just a pleasure to deal with. Thanks Beth and "A Plus Towing" for making the rental process so easy.

COBURN A 
Rating:
5.0

Customer did not leave a comment.

Sandra K 
Rating:
5.0

Have used this location for drop offs for the past 18 months during a slow move in between contractors working on our house. The folks that run the place are absolutely top notch would recommend to all.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Great service

larry r 
Rating:
5.0

Customer did not leave a comment.

ANDY C 
Rating:
5.0

Customer did not leave a comment.

ANDY C 
Rating:
5.0

Customer did not leave a comment.

Jerome B 
Rating:
3.0

Customer did not leave a comment.

Dalton R 
Rating:
5.0

Customer did not leave a comment.

Perry P 
Rating:
5.0

I rented the 5x9 trailer with ramp. it towed really well empty and just as well with about 300lbs. The trailers is built like a tank and the ramp is spring loaded to take the weight off to raise and lower it. The owners of this location are very friendly and efficient, sent me texts, called to remind me to upload my license and confirm the pickup. Very friendly, I will use A Plus Towing in the future.

John G 
Rating:
3.0

Customer did not leave a comment.

barbara m 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

They took the time to go over everything to make sure I knew how to use the equipment on the car trailer to safely transport my car. Nice facility and very nice people to deal with.

Bart C 
Rating:
5.0

Nothing that I can think of. The guys at this location were great - thanks!

CHARLES J 
Rating:
5.0

Customer did not leave a comment.

Dan F 
Rating:
5.0

Great service, very friendly and knowledgeable

larry r 
Rating:
5.0

Great customer service

larry r 
Rating:
5.0

Customer did not leave a comment.

Jack D 
Rating:
5.0

The U Box container workout quite well for us moving from Geneva Ohio to Roswell New Mexico

Roy S 
Rating:
5.0

Customer did not leave a comment.

Crystal O 
Rating:
5.0

Customer did not leave a comment.

MELVIN M 
Rating:
5.0

Keep up the good work

ROBERT S 
Rating:
5.0

Ohio was excellent and they worked with our schedule excellently. reno needs to work on stuff

Lynne G 
Rating:
5.0

Friendly service. Quick and easy. No problems at all. will use again.

Scott H 
Rating:
3.0

Customer did not leave a comment.

rob m 
Rating:
4.0

Customer did not leave a comment.

Donald K 
Rating:
5.0

Customer did not leave a comment.

WESTLY B 
Rating:
3.0

They were not open when I dropped the trailer off and they are supposed to be open till four

Gerald M 
Rating:
4.0

The trailer was returned on the date it was supposed to be. Not my fault it wasn’t enter till the next day.

Cindy H 
Rating:
5.0

Customer did not leave a comment.

MARGRET N 
Rating:
1.0

when rented they had ne drop 35 ,miles ( in the city of Chicago) 35 miles away why? ( this is a 65 min return, from were i am at. where is the customer service. I had to arrange to return only 2 miles away. will tell all you are not thinking of me first. poor customer service.

DOUGLAS S 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

I thank GOD for them. I was Moving from Lewiston, Ny to Germantown Ohio and ordered my u-Haul from my local dealer on GI only to discover that the day before I was to pick up my rental that it was not going to be available. I was told I could go to Canada for the closest pick up! I explained that there was NO WAY I could cross the border because I didn’t have a passport! After numerous calls I found a rental that my kids could pick up in Ohio and drive it to my house! A Plus GUARANTEED me that they would have the truck available for my son to pick up and calmed me down, they were a very special couple that run this place and I’m very appreciative of everything that they’ve done for me in a stressful situation. I was fortunate enough to find these angels!

EDWARD W 
Rating:
5.0

The moving process with u-haul was straight forward. There were some minor bugs, but were basically my misunderstandings of the process and u-haul quickly resolved any issues. I would definitely use u-haul again and recommend.

Marc K 
Rating:
5.0

Customer did not leave a comment.

Melissa B 
Rating:
5.0

Customer did not leave a comment.

Mark W 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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