Customer Reviews for A PlusTowing
(U-Haul Neighborhood Dealer)

441 reviews

549 Rte 193   Jefferson, OH 44047
(Intersection of Netcher Rd and Rt 193 1 Mile South of Rt167)

(440) 576-0488

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 7 am - 4 pm
  • Sun: 11 am - 2 pm

Services at this Location:

Contact Us

(440) 576-0488

549 Rte 193
Jefferson, OH 44047
(Intersection of Netcher Rd and Rt 193 1 Mile South of Rt167)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 7 am - 4 pm
  • Sun: 11 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
3.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Ashton K. 
Rating:
5.0

Customer did not leave a comment.

sue P. 
Rating:
4.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

JESSE S. 
Rating:
5.0

These folks were fantastic we broke down mid trip. Totally saved the day. Many thanks

ACE D. 
Rating:
5.0

Fast and courteous staff

Richard R. 
Rating:
5.0

Very personable and good covid policy.

Adam V. 
Rating:
5.0

Great customer service. Nice, clean vehicles. Highly recommend. Great people who run it!

brian S. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
2.0

Waited forever for the owner and then she has an attitude.. about trying to contact me and my reference about pre contract info????.. we both were at pick up and we both had no messages or calls from the people the day before.. then its snowing really good... . so I pay for insurance and find All 4 tires were bald which gave me a hell of a time.. this is why we did not get gas because it was out of the way.. and with bald tires.. I wasn't risking it more.. other than that it was clean and ran great...

Paula S. 
Rating:
5.0

Great experience

Philip N. 
Rating:
5.0

Customer did not leave a comment.

Tami K. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Location owner very courteous and friendly. Truck was on, Heater was on, paperwork ready.....easy in and out...no hassle! Wouldn't go anywhere else for next rental!

Erick C. 
Rating:
5.0

Customer did not leave a comment.

Sonya O. 
Rating:
5.0

Customer did not leave a comment.

JOHANA N. 
Rating:
5.0

Awesome people to work with! We've rented from this location MANY times and we wouldn't have it any other way. Always friendly, fast , accurate service! Top Notch!

MIKE S. 
Rating:
5.0

Truck was clean and owners were very friendly.

Robert G. 
Rating:
5.0

Class act, good process, very nice people. I will use them again and recommend to anyone

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

Margaret L. 
Rating:
4.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPER G. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

Not start charging miles till we get to one of the homes. I rented the uhaul which is just over 15 miles from my home, that was where most of the miles came in at. So 30 miles was just picking up and dropping off. Only 14 was actually driving to my houses. There should be some kind of difference for the long pick up if possible. But otherwise everything was excellent

Traci L. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

The owners were super friendly and helpful. They had the Contract printed and waiting for us.

Bruno K. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

They actually saved us from renting a trailer that was too small for our purpose of transporting a golf cart. The trailer they recommended worked perfectly!

Anthony H. 
Rating:
5.0

Easy drop off! Thank you!!

Mark L. 
Rating:
5.0

Beth was very helpful and communicated everything we needed to know in a very timely manner.

PEGGY N. 
Rating:
5.0

Truck was very clean and sanitized. Great location owners were great.

ADAM B. 
Rating:
3.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

Ricky H. 
Rating:
5.0

GREAT service. They treat customers right!

george W. 
Rating:
4.0

Customer did not leave a comment.

Donald R B. 
Rating:
5.0

This location may be in the middle of nowhere...but it is inviting, clean, and well-run. Your representative was both friendly and very efficient. And she went out of her way to accomodate me in every way. She definately made my emergency need an easy and friuendly experience. I am certainly a happy customer because of my experience.

george W. 
Rating:
5.0

very professional;

Willam R. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

the person put the wrong destination on contract and the one she put on it was 100 miles further down the road.Then I get a bill for extra cost.I don't think that I should have to pay.

GREGORY H. 
Rating:
5.0

I can't see how it could be any better...I called and within a half hour I was hooked to a trailer and heading down the road. Thanks A PLUS TOWING!

COBURN A. 
Rating:
2.0

They charged for gas. I did put gas over the original line because of taking it to the your desired location. So i should have dropped it off at closest location instead of your recommended one. Would have safer the extra gas I added to get their and the added gas charge from location. Not happy

teresa J. 
Rating:
5.0

Lady was very pleasant

DOUGLAS M. 
Rating:
5.0

Very nice people. Went out of their way to help.

JOHN F. 
Rating:
5.0

No need for improvement!! This is a top notch U Haul and towing service! They went above and beyond service! They are friendly, informative and professional! I would highly recommend this company for any of your moving needs.

Michele M. 
Rating:
5.0

The Jefferson staff were great! They helped me with the total order. More importantly, she recommended/offered 20 additional miles. I needed all but 1 of those miles. THANK YOU for looking out for the customer!!!!! I really appreciate that! THANK YOU!

Brian F. 
Rating:
5.0

Customer did not leave a comment.

DALE B. 
Rating:
5.0

I received double emails and I had contacted the individual at the site but email inf got mixed up Seemed like too many hands I really like my contact in Jefferson ohio she is so nice and helpful!! Uhaul had made an error and had no 19 ft truck for me as ordered so a 2 o ft was provided at the 1995 fee. Very good customer service. Great experience Will definitely use again.

jonathon A. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Customer did not leave a comment.

TED S. 
Rating:
5.0

Nice and friendly people willing to help you. Thank you for helping me.

BOB D. 
Rating:
3.0

Customer did not leave a comment.

kIM W. 
Rating:
4.0

The truck had a clunking sound every time you put it in gear sound similar to that of a bad u-joint

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

BRANDY B. 
Rating:
5.0

Contact person friendly&answered all my questions. Very efficient. Newer nice 10' truck easy to drive. Appreciate this service in a somewhat rural area. Flexible options if return truck after hours. This place also offers towing service. Highly recommend.

JEFFERY S. 
Rating:
5.0

Excellent service and very helpful.

Jason A R. 
Rating:
5.0

Very friendly they work great with people I would go back to them if I had to again thank you so much!

Vince G. 
Rating:
5.0

Never change

ANThONY C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
2.0

When a price is quoted it remains the same even if you have to pick up at a different location.

TOM W. 
Rating:
5.0

Nothing

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

They were wonderful.

HOLLY O. 
Rating:
5.0

Nothing. Great customer service provided to me at this location

KENDRA S. 
Rating:
3.0

did not lesson to what I was hauling . tried to tell me I needed a car hauler.

RANDY S. 
Rating:
4.0

I have no improvement suggestions. They were kind and competent, friendly and easy to work with.

Jennifer H. 
Rating:
3.0

Except they had no clue where we could drop off the trailer at our destination. We had to find one

GARY L. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

Nothing. They were extremely nice even though I rented at the last minute. Highly recommend.

MARK P. 
Rating:
5.0

I was very pleased with the customer service I received. They were extremely helpful and pleasant to work with!

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

TODD N. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

carl B. 
Rating:
3.0

It would have been nice to have had the truck I requested and reserved instead of getting a much smaller truck that didn't fit all of my belongings. I'm not sure why there are reservation services with U-Haul if this is what happens, and from experience I know it happens a lot. I will never use U-Haul ever again and I surely will NOT recommend U-Haul to anyone I know. Calling me less than 24 hours before I was scheduled to move to tell me I could drive over an hour round-trip out of my way in Greenville, PA, to get the truck I asked for and reserved is a bunch of BS.

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

One of the tires needed replaced prior to departing and the rear driver side tail light was not working at all.

HEIDI C. 
Rating:
5.0

Very nice people to deal with. Very helpful and went out of their way to accommodate me. Will definitely do business with them again.

Craig B. 
Rating:
5.0

Truck was very clean, ready to go when I arrived. A+ Towing staff was very helpful and professional. I would recommend this location for all your U haul rental needs everything about the rental was easy. Thanks again A+ Towing and U-Haul Rental.

MARK P. 
Rating:
5.0

My third time renting from A+ and it has always been a great experience

CRAIG O. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

Great service.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

CLINTON K. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Friendly people and great service

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Very helpful and friendly. Thanks

David J. 
Rating:
5.0

Service was exceptional. Customer service was personable and friendly. Would recommend this place if needing a uhaul.

FRANKLIN P. 
Rating:
5.0

Customer did not leave a comment.

KIM J. 
Rating:
5.0

Customer did not leave a comment.

kimlee J. 
Rating:
3.0

Wipers needed to be replaced, inside of the truck needed to be wiped down, cleaned up.

Jim L. 
Rating:
4.0

Customer did not leave a comment.

Matt E. 
Rating:
4.0

Keep up the good work.

ralph M. 
No reviews have been submitted for this location.

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