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Kenzie Hughes
Customer Reviews for A Quality Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very deceiving
Theodist GrimesVery friendly and accommodating
Kimberly HolmesJust keep people in the office as sweet and kind..
Philesta PageThe best customer service I've had in a while
jimmy brooksBetter description of rental charges
roy maxeyThe lady at this location was very friendly and informative. I highly recommend!!!
Carla ReedThe UHaul rep at this location was great! Very helpful and knowledgeable.
ROBERT BOYEROStaff was amazing and friendly.
William CarrThis was not the initial pick up location to retrieve the U-Haul truck. Not only was I not notified of this change, it was 40 min away from my start location.
Jaidah ParkerThere was no exact location for the tow dolly to park it at and no one would answer the business was closed. I would also call to make sure they where open but not answer.
Rita NuevoNone
Jacquelyn HendersonOriginally contracted with the Pepperchase location in Southaven, but was switched to another pickup location…: without announcing the switch to us… At the Gulfport, MS location was informed to be registered for a climate control unit… only to find 2 days before moving…… no reservation was done…scrambled to find a reservation in Biloxi, Ms…… a long way from home in Long Beach, MS…. Went to independent storage facility…… for.less mone than UHAUL….in Long Beach…. While talking to online operators… got feelings I was not really appreciated as a customer…. Rework the automated phone ques….. can be more helpful to find solutions to the customers needs…..
Janet Sweetingeverything was good!!
john wessingerEverything was dealt with great, No problems
Jimmie GibsonFriendly, Fast, Professional. Good Experience
Errol NicholsTruck not at original location, had to drive additional 30 mins to pick up. Furniture dolly included in rental, but not available at pickup location. Gave me hand dolly instead, which was fine, would have preferred furniture dolly.
Ronald BealVery nice and helpful.
jay pearceShe went above and beyond to make sure we were taken care of. Thank you
MICHAEL BAKERY’all were very outstanding and the costumers service was great
Jackie CainThe pickup location was not the problem. The 15 ft truck’s interior lights didn’t work, and the driver couldn’t see the speedometer since it was driven after sunset. The wiper blades needed either replaced or cleaned. It rained and the blades didn’t do a very good job-just smeared the oily windshield.
Brandi CompereThank you. Superb service. I will use them again.
Beverly DavisJoni was very friendly and very fast getting us in and out and looking forward to getting our nest rental when needed.
herbert brewerI was very pleased with the service and the dispatcher I look forward to doing business with this company again and will recommend a friend.Thanks
John SkipperAgain, wrong email address I did not have a uhaul reservation
toya turnerNothing everything was good. Thanks for everything.
Lisa SpeedFaster WiFi for checking in and out.
Rodney MillerPick up location was easy in and out.
JERI TURRINThe young lady at the desk was extremely nice and helpful.
Mack WareGood customer service!
Spencer MillerThere's nothing that you can do to change anything it's fine.
james johnsonI’m so thankful they were available to help when the location
crystal guyKeep your pets at home.
Keyunna boswellAfter waiting for the late Uhaul clerk to arrive to work, I was charged for gas although I returned the vehicle with the same amount of gas that was originally in the Uhaul. After reviewing the Uhaul, the clerk stated my receipt will be emailed. I requested a hard copy and to my dismay I was charged $20 for gas. I asked the clerk about the charge and she responded with “it’s a hair off”. I showed her a picture of the amount of gas that was in the tank when I picked up the vehicle and a pic of the gas meter line I took while waiting on her to arrive. I wanted her to see for herself the bogus charge she added to my rental fee. She then had the audacity to say, I am sorry, I had to charge you because it’s not the same amount. I will never rent from this location again. I had the proof to prove to her she was wrong for adding the $20.00 charge. Bad business practice. I politely left the dirty facility . I wouldn’t recommend this location at all.
tamara millerStay the same very professional and friendly to the customers!!!!!
Troy MaloneKeep doing good work!!
DL BennettFix the app or computer system. It runs too slow and kicks you out in the middle of the rental process. The location is great.
Ashley LeboHaving smaller trucks available. I only needed at 15 or 16 ft rental and ended up with a 26 ft because that's all that was available. I reserved my rental almost a week ahead of time and didn't know I was getting such a large truck until I got there.
ashley leboStop scheduling online if they not sure of the availability
lanina colemanGreat and fast service
Jeffery MccollumExcellent and very professional staff. I will continue to use this location.
Keena DuncanAwesome People!!!
Patrick KellyTotally excellent service by representative “Joanie” as well as her associate . Complete attention given to every detail of rental. Will definitely re-visit this dealer for future needs !
George StiedleIt was a last minute decision, but they had what I needed. Very happy with the service I received ????????
Kenya Collins