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JACOB A
Customer Reviews for A Storage Depot Chestertown LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your customer representative, Stewart Johnson, was very accommodating to my needs. I value, as well appreciate his effort of assistance. As a result, I will choose to reserve U-Haul directly from your site as needed in the future
Joyce MYour mileage fee of $0.99/mile is high.
Donald WThe mobile pick up was very time consuming and much of the tasks could have been completed with the original online rental days before. Once I was able to get past the online tasks (at pick up site) the box that was to have had my truck key was empty. Had to wait until office opened to get my rental. The gas tank was not full, rental agreement requires customer to fill prior to returning. I filled tank to capacity when I returned it, no refund for the gallons that were well above & beyond what it was when I picked it up. U-Haul did offer a discount in the milage rate, but considering the pickup inconvenience, the delay in my day, added cost to my help for waiting an extra hour, and the free gas they got, left me still feeling a bit sour. If ever the need to rent a truck again, I would not return to this office.
Richard EEasy after hours drop off!
Kevin CStewart Johnson went out of his way to help me and I will always appreciate that from him. And his kindness. Two thumbs up for him.
William Cmileage was calculated incorrectly. had to call to have corrected.
Rebecca RExpensive
victoria WVery Quick and easy In and Out.
kamlesh oEverything was great. Customer service was the best!
STANLEY WThis was one of the easiest experiences in my life. I had to clean out my fathers estate with was very stressful. I was later then expected picking the uhaul up. They adjusted for that and gave me 24 hours from the time I got the uhaul. This was a life saver. I highly recommend uhaul to anyone as it was highly recommended to me. Thank you so very much
Wendy SNot give a truck empty on fuel. Reimburse for any extra fuel left. Have truck picked up at desired location instead of a way farther location. Should get some money back for turning truck in earlier than needed.
Timothy LThe guy helping us made the whole process easy! We will definitely use this uhaul again. Great experience!
Keith WStuart offered his best suggestions and was very helpful. Very pleasant as well!!
Peggy HReserve early
DEBRA MEverything was excellent! I came in short notice and both time the staff was able to Provide me with a vehicle and storage. Everything was taken care of quick and efficient. Thank you.
SYLVIA TVery good experience. Nice truck, reasonable rates, and the manager was very courteous and pleasant to deal with.
ALLEN BLocation was fine. The reservation system was poor.
JAMES FPainless, efficient and accommodating. Very nice woman. Excellent experience.
Thomas KPlease note, the dealer was great, however the U-Haul company is probably the most incompetent organization I have ever encountered. I will NEVER use U-Haul AGAIN, and if anyone asks me about u-haul, I will say RUN!!!
Thomas PNo improvements are needed. Most excellent customer service and wonderful environment.
Valerie SStewart was outstanding in assisting me when I returned my truck. He made the process simple.
Tobin TStewart was very professional and helpful and went above and beyond to make the rental experience met our needs.
EDWARD KPeople at this location are great. The only improvement would be to lower the charge per mile.
BOURKE GPleasant and efficient!
JONNI MTruck shook the life out of you at 50 mph very old truck
JOSEPH NDrop off was after hours.
VERONICA TThe truck drove well enroute to Upstate NY. We had items for three destinations. At the first one, after unloading the items for that stop, the truck would not start. We tried to work with the U-Haul telephone assistance line, but it just said to go online for U-Haul assistance., We were parked in a rural spot with no ability to go online. Only after waiting for 2 hours the truck finally started and we were able to continue the trip. We did pay for insurance, but that did us no good.
Billie DMake the online system more user friendly. Enter the vehicle type, date/time wanted, and address or zip of customer location and search within a specified mile range. The current system is so frustrating!!
Lydia EOwner was super friendly and helpful
SHACHAR GSome Thing was wrong with the brake line on the truck and it kept jet breaking without my doing anything to the brakes very scary to drive it over the big Bay bridge. I need you to call me Karen Lee 443-979-2726
karen lClerk was very helpful!
MARTHA WNothing it was the best experiance i have had renting a U-Haul
Bill GJust to make sure the truck is free of bugs , seen multiple spiders.
KIMIKA GMy customer service from this location was impeccable. The man who waited on me answered my questions and was real pleasant. A very nice man.
DEBORAH KStewart is a treasure. He was so helpful, and nice. I will recommend this location to friends, for sure.
rachel gThe rental experience and truck itself were both great. However, I think it’s important to note the truck’s alignment seemed to be off since the steering wheel was not centered when driving straight. There was a bit of a looseness to the steering wheel so I had to constantly fidget back and forth to stay straight in the lane.
SHAWN PStuart is very well organized and an exceptional representative of U-Haul. Actually, the office itself was the cleanest, most organized of any U-Haul office I’ve been in.
FRANCIS Rvery satisfied
JOSE Msuper heplful staff
STEPHEN Qwork on getting the trucks to the reservation location. Day of rental neither the truck nor the auto trailer were where they were scheduled to be. I ended traveling over an hour and a half to get to the truck at one location and the trailer at another inconvenient location. a one hour pick up turned to be 4 hours. This resulted in me having to add an extra day to my plans, which i really didn't have.
ADRIENNE DAwesome!! Friendly service
David RReservation for truck at this MD location made through central scheduler for urgent need since reservation for NJ didn't come through. Stuart at location phoned me soon afterward because his system showed 2 other reservations for this truck, including someone already on the way from Delaware. Somehow he worked it out so that we all got trucks. Bravo to him, and to Alicia, at scheduling, who discounted rental without haggling to compensate me for traveling 2 states away for truck. A very stressful cross-country move made easier by these 2 helpful U-Haul reps. I talked to Alicia later, who said she saw no other reservation in her system. U-Haul needs to work out such problems in their computer systems.
DAVID LA bit of a long drive to pick this up, but it was a very nice facility.
MICHAEL BCharged me 175.00 for the truck.. looked on my bank statement.. Carl was very rude...hung up on me..
Alberta JI was forced to travel from Dover, DE because the rental I reserved had to be hand delivered but the location was closed. I was then routed 45 mins from my location and an hour from the house I was moving into for which I was charged for the miles and given no credits for my inconvenience
Matthew MVery kind, friendly and helpful
Carrie SStuart and the location staff were excellent. But the Uhaul website and app are AWFUL!! Balky, fiddly, poor instructions. Every time I have used Uhaul in the past several years, whether for packing supplies or to rent equipment, Uhaul's web has been TERRIBLE!!!
Severn MSuper easy to get to!
KAREN H