Owner was super friendly and helpfulSHACHAR G.
Moving Truck Rental in Chestertown, MD at A Storage Depot Chestertown LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Chestertown, MD 21620
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Some Thing was wrong with the brake line on the truck and it kept jet breaking without my doing anything to the brakes very scary to drive it over the big Bay bridge. I need you to call me Karen Lee 443-979-2726karen L.
Clerk was very helpful!MARTHA W.
Nothing it was the best experiance i have had renting a U-HaulBill G.
Just to make sure the truck is free of bugs , seen multiple spiders.KIMIKA G.
My customer service from this location was impeccable. The man who waited on me answered my questions and was real pleasant. A very nice man.DEBORAH K.
Stewart is a treasure. He was so helpful, and nice. I will recommend this location to friends, for sure.rachel G.
The rental experience and truck itself were both great. However, I think it's important to note the truck's alignment seemed to be off since the steering wheel was not centered when driving straight. There was a bit of a looseness to the steering wheel so I had to constantly fidget back and forth to stay straight in the lane.SHAWN P.
Stuart is very well organized and an exceptional representative of U-Haul. Actually, the office itself was the cleanest, most organized of any U-Haul office I've been in.FRANCIS R.
very satisfiedJOSE M.
super heplful staffSTEPHEN Q.
work on getting the trucks to the reservation location. Day of rental neither the truck nor the auto trailer were where they were scheduled to be. I ended traveling over an hour and a half to get to the truck at one location and the trailer at another inconvenient location. a one hour pick up turned to be 4 hours. This resulted in me having to add an extra day to my plans, which i really didn't have.ADRIENNE D.
Awesome!! Friendly serviceDavid R.
Reservation for truck at this MD location made through central scheduler for urgent need since reservation for NJ didn't come through. Stuart at location phoned me soon afterward because his system showed 2 other reservations for this truck, including someone already on the way from Delaware. Somehow he worked it out so that we all got trucks. Bravo to him, and to Alicia, at scheduling, who discounted rental without haggling to compensate me for traveling 2 states away for truck. A very stressful cross-country move made easier by these 2 helpful U-Haul reps. I talked to Alicia later, who said she saw no other reservation in her system. U-Haul needs to work out such problems in their computer systems.DAVID L.
A bit of a long drive to pick this up, but it was a very nice facility.MICHAEL B.
Charged me 175.00 for the truck.. looked on my bank statement.. Carl was very rude...hung up on me..Alberta J.
I was forced to travel from Dover, DE because the rental I reserved had to be hand delivered but the location was closed. I was then routed 45 mins from my location and an hour from the house I was moving into for which I was charged for the miles and given no credits for my inconvenienceMatthew M.
Very kind, friendly and helpfulCarrie S.
Stuart and the location staff were excellent. But the Uhaul website and app are AWFUL!! Balky, fiddly, poor instructions. Every time I have used Uhaul in the past several years, whether for packing supplies or to rent equipment, Uhaul's web has been TERRIBLE!!!Severn M.
Super easy to get to!KAREN H.
open up earlier in the morning ( 8:00am ). due to the fact that your "pre-registration " app features do not respond well or sometimes do not work at all. It creates an inconvenience for some of us that have to start our business day earlier than normal. Regards. Mr. Jose M. Medrano, Owner Men On The Move www.menonmove.comJose M.
Stewart and April were excellent. They both were professional, courteous, took care of all my needs and were very friendly. Thanks to them for their help!Mark F.
I had difficulty in picking up the truck before opening hours. I tried using the app and logging in. And the app kind of froze up and did not allow me. To do the registration process myself So I ended up having to wait until the facility opened up at 9 a.m. I would like to take advantage of your app and the registration process because I would like to get on the road earlier in the morning with the rental truck. So that was my only issue. Please look into your issues with the mobile app and pre-registration. . The phone I use is an Android.Jose M.
Everyone was very pleasant and professional AND extremely helpfulMark P.
I quite despise the new check-out/check-in system. It took me fully a half hour to complete the check-in. We should get a $20 refund for taking our time to do your job; not a surcharge if we do not. It was merely dark and cold when I checked in. I would have been outraged if I had been expected to do that in a sleet storm (which we aren't expecting here for another 10 hours). And I am male. I can imagine that a woman checking in at many UHaul sites after dark would, on top of this nonsense, be terrified to spend a half hour in the dark, doing your work for them. Please be sure to forward my comments here to senior management.Steven C.