Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)

1,056 reviews

5211 Pennell Rd   Media, PA 19063
(Five Points In Aston)

(610) 494-8931

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(610) 494-8931

5211 Pennell Rd
Media, PA 19063
(Five Points In Aston)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing to improve. Excellent service. The gentleman that helped us, superb. This uhaul location is hidden gem. Safe and secure.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Michael had the greatest customer service! Very friendly and helpful. Will surely come back to his location anytime I need to use UHaul services!

Colin D. 
Rating:
5.0

Clerk was very helpful and provided additional good insight.

CARL P. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
1.0

This wasn't the places fault. I rented the truck to tow a trailer back from my shop. The trailer lights didn't work on the truck…… I was an hour away. I had battery powered trailer lights to make it work but still a big inconvenience will be calling uhaul for a reimbursement or some extra free miles on my next rental.

Justin G. 
Rating:
5.0

give same service as I got.

Abraham W. 
Rating:
5.0

The uhaul smelled a bit, but it was clean.

Matt D. 
Rating:
4.0

It would have helped if I was given more information about the auto transport or told to watch the video about how to use it.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

Moses P. 
Rating:
5.0

Customer did not leave a comment.

Tamika W. 
Rating:
3.0

The equipment had several problems that should have been fixed before renting the unit

David J. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

This was my first time using my phone. I had lots of confusion. Wasn't clear to set up app. Didn't know how to open gate after return of vehicle. Tried calling customer service, was on phone almost 1 hr, by then I found key to leave. Otherwise was very convienent.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Nothing.

Jason O. 
Rating:
5.0

Customer did not leave a comment.

Kacie G. 
Rating:
5.0

The manager was fun! It was the most enjoyable rental ever! Humor goes along way!

Wendy M. 
Rating:
5.0

My only complaint if you want to call it that was the truck was missing cup holders. Everything was laid out simple and easy to manage.

Cory W. 
Rating:
3.0

Had to pick up truck elsewhere. Key in the truck was not easy to turn truck on. Things ripped.

Alicia D. 
Rating:
5.0

Excellent experience !!

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

HAN L. 
Rating:
4.0

Customer did not leave a comment.

JL M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
1.0

My wife and I rented a 15 foot truck to move our son from Pennsylvania to Virginia. I can honestly say I feared for my life as we were going down I 95 due to the lack of maintenance on the truck. You could turn the steering wheel 4 to 5 inches before the wheels would turn. Imagine being in between two tractor trailers on I 95 and you're fighting to keep the truck in the lane. In addition, there was no windshield washer fluid, the cab was dirty with lollipop sticks on the floor and the cab reeked of cigarettes. There is definitely something wrong with the drivetrain as well – there was a loud clanking and other noises coming from the driveshaft area. Having been a mechanic in a past life, I know this truck has not been maintained well. It is obvious the wheels have not been pulled in quite some time as all the lugs were rusted to the point where it looks like maybe a year or more has gone by without the wheels being pulled. It has 103,000 miles on it and should be put out to pasture immediately. The guy in the office admitted that UHaul does a poor job at best for maintaining the vehicles at that location. How dare UHaul allow me and my wife to take a trip of 300 miles in a vehicle that is totally unsafe.

glenn T. 
Rating:
5.0

Customer did not leave a comment.

william A. 
Rating:
5.0

Nothing. I found this business to be very good in every important way. Friendly service with a great sense of humor, good and reliable system for taking care of business, good van in excellent condition. Would definitely use this location again.

Henry E. 
Rating:
5.0

Everything was great. But the radio kept going on and off. The display with disappear and then come back and every light would light up but no radio

Joe B. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Mike was super friendly and super helpful!

kourtney H. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

MIKE C. 
Rating:
5.0

The manager that waited on me and my son was very polite and courtesy. Very pleasant to talk with doing our transaction. Your Truly Nathaniel Lawrence

Nathaniel L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Joann S. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Michael did a great job and was very customer friendly.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT I. 
Rating:
5.0

Customer did not leave a comment.

Dyana K. 
Rating:
5.0

Customer did not leave a comment.

Alejandro R. 
Rating:
5.0

Everything I expected you had it excellent services thank you!!

Vicente G. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Let's Go Brandon

John M. 
Rating:
4.0

Truck was not ready at the time my appointment was made for. The previous renter did not clean out the truck and the office had to sweep it out and cut off tie down ropes.

Elwood M. 
Rating:
5.0

Amazing service. Had movers cancel on us at the last minute. The location was able to give us a uhaul, at a good rate, and in minutes. They were so friendly and helpful. Saved the day.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
5.0

no improvement needed everything was excellent

Shayna B. 
Rating:
5.0

Trump all the way,let's go Brandon

John M. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
3.0

Only issue I had was the right side turn signal and running light on the trailer did it work. Everything on my truck was good definitely was the trailer. Other than that everything was great

nick S. 
Rating:
5.0

Customer service representative was great. Friendly and informative.

James H. 
Rating:
5.0

Very good service,I love when I work for Trumpers,let's go Brandon

John M. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Be more clear up front that 2 different forms of ID are necessary, I was not aware of this and just got lucky that I had my firearms license in my wallet.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

mike L. 
Rating:
5.0

Nothing. It was a quick and easy process. Mike (?) Was friendly and helpful.

Robert G. 
Rating:
5.0

Mike was friendly, accommodating, and professional. It was a pleasure doing business with him.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

alison D. 
Rating:
2.0

The truck is really bad Is run badly and they charge me 150$ For the clean

Ahmed A. 
Rating:
5.0

Mark was extremely helpful and diligent in his approach to my rental, and helped me get going quickly and efficiently.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

MARTIN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

FELIPE R. 
Rating:
5.0

Micheal was an answering customer experience was phenomenal

JACQUELINE N. 
Rating:
5.0

Michael was extremely helpful. I have to reschedule my appointment several times. Each time he was understanding of my situation and offered to help out however he could.

PAUL S. 
Rating:
5.0

I am overall pleased with your service

DAVID L. 
Rating:
5.0

Mike was great to work with. Thanks Mike!

ZACHARY F. 
Rating:
5.0

They are very personable and knowledgeable as well.

John S. 
Rating:
5.0

I would definitely get those trucks maintenanced because the truck i had barely could get up a hill and the transmission sounded bad

CECILY C. 
Rating:
5.0

The employee was knowledgeable and friendly. When I returned, I used the code to open the gate, which closed behind me after I drove in. My wife stayed outside the gate with our car. To get out, I had her put the code in again. It wasn't clear to me how I would have been able to open the gate if she was not there.

PHILIP P. 
Rating:
5.0

These guys were friendly and very helpful actually looked and offered different ways that I could save a few dollars. I think the trainee will do well.

NADINE D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Nothing the customer service was amazing, guy was very professional, friendly and informative. Couldn't ask for a better experience

NIKITA B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Great Customer Service!!!! Steve was very helpful and friendly! It was a great experience! Highly recommend using this location!

STEFAN G. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Give more details about mobile pickup before arriving

Matthew M. 
Rating:
5.0

Excellent U-Haul center in Media (Aston) PA. The staff there was professional and efficient in processing the truck return. I will definitely recommend this Uhaul location to others! Thanks.

Serena B. 
Rating:
5.0

Everything was great, no complaints

Theresa P. 
Rating:
5.0

The gentlemen was extremely helpful.

Alan A. 
Rating:
5.0

something wrong with transmission, i

ROBERT J. 
Rating:
5.0

Mike was extremely nice and helpful. Made sure we had everything we needed and the processes for returning the truck. Made the entire processes super easy and would definitely recommend this location to others.

MIKAYLA M. 
Rating:
5.0

Customer did not leave a comment.

DIANE M. 
Rating:
5.0

Customer service was wonderful. They answered all questions.

PATRICIA K. 
Rating:
5.0

Excellent, friendly & efficient customer service.

LORIANN K. 
Rating:
5.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Customer service was very high with the gentleman who was working, unfortunately I forget his name (Mike?).

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Mike was awesome!

joyce S. 
Rating:
5.0

Customer did not leave a comment.

KEITH G. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Mike was very helpful. We found a spot for all of our future rentals.

ROBERT H. 
No reviews have been submitted for this location.

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