Staff/gentleman (MM)was professional and very helpful… customer friendly .
David Z
Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer worked great and representative was top notch. I will be renting a trailer again from the same location in the near future.
Steve AGentleman as courteous, helpful and friendly.
Nicole DMike at the Storage Depot was both knowledgeable and personable making for a quick visit to complete my pick up.
Joseph EGreat customer service. Everything explained in detail and all my questions were answered.
Bill cMike is superb! He is most professional, personable, and very attentive to customer needs. Should the need for UHaul arise again, I will return to Mike at “A Storage Depot” in Aston PA.
Kenneth CThe employee at the pick up location was absolutely fantastic could not improve that interaction at all a great representation of U-Haul!
Phillip HI did the drop off process through the app and it was unsuccessful. I went through the prompts but had no service to continue through. It said I returned it but I never got a code to get into the gate. So had to call customer service for help but waited 20 min - did a live chat at the same time and still nothing. Luckily, someone was coming out so we were able to get in that way. It wasn’t a great experience. There has to be a better way to get access to the code or the gate.
Chelsea BLove to rent from this location ! Michael is very helpful very cordial friendly makes the paperwork very easy expedite everything explains every detail in reference to your rental. I also have a unit there that he has helped me with and made it amazingly amazingly easy.. love the new Ford vans seater comfortable very techy, friendly and up-to-date. Please Alway stock the new Ford band at this location. We love them. I also have a few friends renting from this U-Haul location because they say the people are friendly and the vans are nice and clean and much newer and up-to-date, thanks again U-Haul
Miriam MI’m concerned about driving with snow and ice on the roof. It was a hazard as it did fly off and hit the vehicle behind. Thankfully no damage. Thx for everything!
Ruth BAttendant was OUTSTANDING. Very Informative, Clear Precise Instructions and very Approachable with all of my question. Great Experience.
frank aMike was a great help!
David GEmployee told me the trailer was having issues with the lights but it was fixed, then half an hour into my trip the lights shut off, waited 2 hours for a mechanic from roadside assistance to come out then another 4 for him to get the trailer up and running, then an hour later the same issue comes back. I know my truck is not the issue because I tow 3 other personal trailers with it on a weekly basis with no issue, and the mechanic agrees it was not a truck problem, it was a trailer problem. It was a pain to get any kind of customer service from the uhaul dealer and I will not be returning to this location.
Steven TKeep it up
Ian PEveryone was so incredibly helpful and friendly. I don’t think I will ever go to any other location to rent a truck. Thank you.
amanda kStaff knowledgeable and friendly. Easy to do business with.
Jackie UGreat place to rent a truck. Mike is the best!
John GMike at the front desk was great. He made us laugh even though we had a long day of hard work ahead of us!
Joseph JMichael gets 5 stars for customer service!
Kathy OWe dropped the truck off using the QR and it made drop off easy.
Lawrence aGreat servixe
John Mnothing
joanne eI get the trailer not cleaned and then when I return it, I get charged a cleaning fee. I don’t think this is right that I get charge for somebody else’s mess.
Christopher FMichael make renting so mush more easier and he’s helpful and very professional!! 5 stars .
Miriam MI found Michael, the owner to be outstanding. Very personable, professional, was a delight to deal with. Will definitely use him again! Great Experience. Steve S.
steve sGreat customer service!
Janice WThe self-guided mobile process was terrible. The pictures kept getting rejected, the site was very slow, and it was far longer and more frustrating than checking in at a desk. When I went to return the truck the site crashed and I couldn't complete it and had to go inside the office and have them do it for me. The mobile option was completely useless.
JAMES GMike is awesome. Very friendly and the entire rental process was smooth and quick!
Patrick THave them download their license and head shot before. Reception on cell phone wasn’t the greatest to upload photos.
John NWas very disappointed with my final bill. Would of never rented at the rate of $1.79 per mile
MICHAEL SAll good. Keep up the good work.
Peter FService was excellent. Truck had a loose piece of rubber that was banging against windo. Needed to pull over and adjust before moving on. Post and pre inspection process with repairs prior to releasing would help
Robert GCheaper pricing
RAYMOND ETruck needs to be retired. Old, dents everywhere. Engine and TPMS warning lights were on.
Keith EManager was awesome!!
Sandra CSuper friendly and helpful
Richard YMichael and Dave took care of every detail
RICHARD GMike was GREAT. He was fast and friendly. He made the rental experience easy. Thanks MIKE!!
Jason bBetter signage on street…
ROBERT GMike is always great to work with and he has everything in order, ready to go.
Thomas KAs a frequent flyer renting Uhual trucks, I was disappointed in the services. The truck came dirty, we told the owner and said don't worry about it. When we dropped the truck off they charged us a cleaning fee............ will not be going back to this location. Take the extra 1/3 mile and head to No Hurts Uhual for better service and cleaner trucks.
Justin GThe gentlemen that worked with me was awesome. Was very helpful respectful of my time.
Andy SWe had a great experience here. We made arrangements online, picked up the truck the day needed and returned it that night. We were able to leave it in the lot as we were instructed and sent an email with the final bill the next day. Very easy
Eric REverything was great and the staff was also.. I have no complaints..
William FThe representative was friendly and very helpful.
Richard MThe ratchet strap on the trailer needed to be lubricated.
Robert WAmazing customer service!! 10/10 recommend this location!!
Erica DNeed better arrangements with mover helpers. After texting all week on the time and location they tried to change the time to 3 pm in afternoon from an 11 am start. Very bad experience. These companies should be better vetted by uhaul if they are going to recommend with over 1000 views and high stars.
Colleen MI returned the truck at 4 PM instead of 3 PM because the landlord at my new place wouldn’t let me in the house until later than anticipated so I was charged for a full extra day. Seems a bit excessive and felt taken advantage of. Will probably not use again.
Braden SEverything went very well.....I see nothing to improve.
Thomas AThe rental process was extremely tedious. The account executive had to restart the process multiple times taking nearly 30 minutes to complete. When I arrived on site my account had apparently been flagged. The manager of the operation directed me to an 800 number. He said it was likely a non-issue, or an unpaid toll. Together, we waited on the line for 35 minutes. At the end of the day, there was a notation that on a previous rental I had to return the trailer late, which, according to that account executive notes, was deemed to be incorrect information as I actually returned it early. The U-Haul location I rented from was nearing closing, and was going to be unable to rent me the trailer until he was satisfied the issue was resolved. I do not blame the rental location management, but U-Haul for this ridiculous waste of my time. At no time during the reservation process, or the pick up process, was the issue brought to my attention. It left an extremely bad taste in my mouth and I would be highly unlikely to use U-Haul unless it was a last resort.
BRUCE AGreat service on a last minute rental. Would definitely rent there again.
Peter Q