Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)

917 reviews

5211 Pennell Rd   Media, PA 19063
(Five Points In Aston)

(610) 494-8931

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(610) 494-8931

5211 Pennell Rd
Media, PA 19063
(Five Points In Aston)

Services at this Location:

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
5.0

Management was wonderful and easy to work with.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE H. 
Rating:
5.0

Customer did not leave a comment.

MAGGIE K. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Mike was awesome. This has nothing to do with him but it's utterly ridiculous that you (Uhaul) are trying to charge $20 if you don't complete the return document. It's even crazier that you have to complete that form on site at the location of drop off. I returned the vehicle the same day as the rental and tried to complete the return vehicle form at work but couldn't because it had to use GPS. You should strongly reconsider this position, it comes off as a pure money grab and it isn't a good look.

Raymond S. 
Rating:
5.0

The gentleman that I was dealing with was excellent in every waY definitely need more guys like him will need a truck soon and will only go through him. Thank you.

DEREK M. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTEN K. 
Rating:
5.0

Michael was very informative and friendly. He was incredibly helpful in altering our drop-off time when we took longer than expected. Great experience, we have already recommended you to friends who are moving soon.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS D. 
Rating:
5.0

Everything went great. Mike was a friendly guy and very helpful.

COLLEEN D. 
Rating:
5.0

Excellent all the way around

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

The best customer service I have received in years. A last minute rental. Excellent price and convenience. Thank you, Michael!

Victoria E. 
Rating:
5.0

Mike is simply fantastic, knowledgeable, driven to provide exceptional customer service!

TONYA J. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
4.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Sandy is the reason why this place runs smoothly she is very enthusiastic does service with a smile and if I owned a company or a business I would definitely want her to work for me she has the go-getter attitude and she is a beautiful person if it wasn't for Sandy I would not go back and rent something from this place

Gary E. 
Rating:
4.0

Good customer service

James M. 
Rating:
5.0

Excellent experience! Close, convenient & super easy!!

Dena R. 
Rating:
4.0

Nice and helpful person who manages.

LINDA Y. 
Rating:
3.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Very good experience. Would use again for future needs. Thank you.

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Mike was great, fantastic experience

William J. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
4.0

Staff member Steve was wonderful in meeting my moving needs.

Vickie B. 
Rating:
4.0

Mike was very good and professional

James M. 
Rating:
1.0

The equipment I requested was not in the truck which caused a huge inconvenience in trying to move large furniture and boxes. WORST of all, there is a 2' wide patch of grass that runs along the front of where all the trucks are parked and there were dozens of huge piles of dog SHIT all over the grass. I didn't realize it until I was required to step to the front of the truck to compare photos and stepped in it. I had to throw my shoes in the trash. Not only is that repulsive but UNSANITARY. I'll never return to this facility.

DIANE S. 
Rating:
4.0

Customer did not leave a comment.

JOAN M. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC B. 
Rating:
4.0

Customer did not leave a comment.

Joan M. 
Rating:
3.0

The service was very good - she was very helpful and check in was simple. The facility however is tiny, so other than picking up and dropping off a vehicle, not much else there.

Bradley R. 
Rating:
5.0

Customer Service representative Mike was very nice and very helpful.

THOMAS H. 
Rating:
4.0

Van was not available at the time and place promised on reservation made several days before. $50 credit was promised but not received 5 days later, and I had to call to hopefully receive. Based on time wasted, stress and extra gas, this was not adequate compensation as reassigned location was 30 miles away from planned location.

GERALD W. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Mike was an awesome dude there. He answed all my questions. JK

Jason K. 
Rating:
5.0

Mike is awesome! So cheerful and helpful! Definitely coming back and definitely recommending

Ashley R. 
Rating:
1.0

The customer service at this location is horrible. The workers are incompetent here at this place. I would never recommend anyone to use this location

christopher W. 
Rating:
5.0

Very nice man behind the counter, even if he didn't offer to buy lunch

Jeffrey D. 
Rating:
5.0

Keep doing what your doing. Great service.

MARILYN M. 
Rating:
5.0

Polite and professional

THOMAS R. 
Rating:
5.0

Always a pleasure dealing with Mike! He always makes sure I have the vehicle that I need and its always a speedy process

MICHAEL S. 
Rating:
5.0

Keep up good work.

larry B. 
Rating:
5.0

I've never seen a u-haul truck that was so clean. Staff was super friendly and treated us great. We were worried about moving during a pandemic, but they had taken every precaution!

Kristen O. 
Rating:
5.0

Nothing. Everything was perfect! Pick up and drop off are so easy and quick.

ROBYN F. 
Rating:
4.0

Mike was wonderful! He left me a very cheerful message while I was driving with directions on how to drop off the vehicle after hours, should I like to. I made it there before close and he was very friendly and welcoming. Highly recommend his location!

CHRIS L. 
Rating:
5.0

Good and welcoming.

roman P. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Great service by Mike. He is both knowledgeable and gracious. The vehicle Idrovexwas superb!

John C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

N/A

JACK F. 
Rating:
5.0

Check In Services on my mobile phone didn't work because it couldn't find my location. Maybe get that looked at and everything else was great.

Christian B. 
Rating:
5.0

Mike is great. Knowledgeable, friendly and helpful

DAVID M. 
Rating:
5.0

Staff is always helpful and reliable and friendly. Keep up the great work

GINA S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

The online checkin process once we arrived was a bear. It would not recognize my location, had to try it on multiple phones. It took 3 tries to get my husbands drivers license to approve. The truck was easy to find and getting in/out of the gate was easy, it was the whole online thing that was inefficient. Next time I'd just wait to pick up when the office is open.

Jerry A. 
Rating:
3.0

Customer did not leave a comment.

Darrin E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Always a great experience don't need to improve anything in my book.

FRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

ANGELO Y. 
Rating:
5.0

The text message sent to me which stated the process of returning the vehicle did not indicate that it should be completed BEFORE drop-off (and save $20). Hence, I had dropped the keys in the after-hours key return, opened the text, and found that I needed to get back into the truck for photo uploads! I don't want to pay the $20 "convenience fee!"

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Domenique B. 
Rating:
5.0

Mike was great. Thorough. Explained everything. Clear. Professional. Helpful. Great customer experience.

CHRISTOPHER G. 
Rating:
3.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

Candice S. 
Rating:
5.0

Customer did not leave a comment.

Robyn F. 
Rating:
5.0

Not a thing. Everything was fantastic! Thanks

KAREN J. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

The clerk was super sweet. Can't remember her name

LAKISHA H. 
Rating:
5.0

Customer did not leave a comment.

TODD E. 
Rating:
5.0

Mike the agent was the best! Best rental experience I had with you so far. New truck economical on gas no issues no breakdowns easy in easy out. Only one issue . I had to go through a toll that advertised it had a cash booth. got there and the sign read , they would send the bill to the plate owner. need to set up a universal speed pass. I will pay the toll that is my problem but I don't want to get charged a fee when there was nothing I could do about it, they had pulled people out of the toll booth for Covid 19?????? Regards John Warhola 617.939.6703

john W. 
Rating:
5.0

Customer did not leave a comment.

Jeannie B. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
5.0

Easy peasy thanks

CORENE D. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Nolan C. 
Rating:
5.0

Customer did not leave a comment.

Nolan C. 
Rating:
5.0

Mike was great!

Deborah F. 
Rating:
5.0

Mike is very friendly and made me feel very comfortable. Thank you!

Jacqueline V. 
Rating:
4.0

We picked up the truck on Memorial Day so the physical location was closed . I have used the app before with no trouble but this time it was extremely difficult. The app said which truck number to go to but it was not in the lot. After several phone calls, it turns out this is another U-haul location not far down the road from the place I booked and app acknowledged I was there even though I was in the wrong place. Worse yet, it said I was in the truck even though I couldn't find it. Finally I was directed to the other location. However, since the app said I was in the truck there was no way to access the instructions to get the keys. We finally located the keys on our own by searching the truck. Over an hour after we arrived we were finally able to leave. Not a positive experience, except for the last woman from Uhaul we spoke to on the phone trying to assist us.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Sara H. 
Rating:
5.0

Customer did not leave a comment.

Sara H. 
Rating:
5.0

Customer did not leave a comment.

Stacey H. 
Rating:
5.0

Very helpful staff member.

William C. 
Rating:
5.0

The woman who works there is miserable! She does nothing but complain about her job and how she is so tired driving from MD and the computer system and Internet being slow. She really need to quit working and make that place more enjoyable to visit because she makes me dread going in there for anything.

Amanda P. 
Rating:
5.0

None at this time

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Jerald P. 
Rating:
5.0

Customer did not leave a comment.

Burton R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
No reviews have been submitted for this location.

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