Gus was great.danny D.
Customer Reviews for A Storage Place Indio LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful, nice and accommodating.Kevin L.
Customer did not leave a comment.Jaime H.
They do not have a drop box for keys. How do you have a 24 hour drop location without a drop box for keys?Stephen G.
Gus was very professional and polite The reservation, check-in and checkout were fast and easy.GEORGE M.
Customer did not leave a comment.Tom L.
Customer did not leave a comment.Albert C.
Customer did not leave a comment.Roger E.
Customer did not leave a comment.amy M.
Customer did not leave a comment.VERNON A.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.AUDRA L.
Despite having filled out all the pre-check-in info online, checking in took 20 minutes. Waste of time to check in online. Gas gauge when we got the car was ~3/4 full, and we were told to return the truck at the same level. How are you supposed to do that with an unfamiliar vehicle? Put in a gallon at a time, turning the truck on to check the gauge at the end of each gallon? Please just provide the vehicle with a full tank and ask that it be returned full.STEVEN S.
Customer did not leave a comment.ALBERTO A.
The truck was fine. It just had a little trash (and a banana peel!) leftover from the former curstomer. Great truck and rental price. When i rented it there was very professional nice guy who had driven up from San Diego to cover. He suggested that i DO NOT leave my car in that neighborhood. When i returned it an employee named Gus (?) and the "manager" were so outrageously rude i thought they were kidding at first. I could go back if the "manager" isn't there.daniel C.
Customer did not leave a comment.ALFREDO J.
Customer did not leave a comment.Mark R.
Very friendly and helpful staff.Rogelio M.
I was sent from one location to another saying we don't have the trucks available. I stood outside in 110 degrees in other location to get my truck for more than. 15 mins while the only staff member was doing the paper work. I filled all information before coming in and then too he asked all those details again , what's your drivers license number / upload picture / primary contact / secondary contact. After that long 15 mins in 110f the trick that we got was the dirtiest uhaul I have ever seen!! I mean I cleaned it for 15 mins so that I can just sit and drive. This was the most ridiculous experience I have ever had with uhaul. I almost wish they should return my money for all this pain. Never going to use them again.Piyush K.
Best customer service ever!!DENISE A.
Customer did not leave a comment.Rhea T.
The truck is getting a little old. Might need new springs or schocks.Ron S.
The Windshield and door windows looked like they have not been washed this year.. Very poor Visibility, Had to use a Ladder on The outside , the inside was just as Bad.. The Manager was Very Professional!! However Did not notice the Windshield until I Drove away..ANTHONY Y.
they charged me for a furniture dolly that they didn't even put in the truck, and when i asked for a refund they said they would but STILL charged me.GRECIA G.
It was dirty and the air conditioning was not working, I burned my face and I could hardly breathe. I would never grab service again until they show me that everything works.EBAN E.
Customer did not leave a comment.ARTURO L.
Customer did not leave a comment.greg C.
Customer did not leave a comment.Francine R.
Customer did not leave a comment.Ernie R.
Customer did not leave a comment.Herman S.
Customer did not leave a comment.Bruce D.
Customer did not leave a comment.Perry B.
Customer did not leave a comment.James M.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Brad N.
Senior can get more of a discount.Yaffa S.
Customer did not leave a comment.RAQUEL S.
Customer did not leave a comment.Cesar R.
Customer did not leave a comment.Randall G.
Customer did not leave a comment.jeff S.
Was in and out in less than 10 minutes. Very professionalMichael B.
Customer did not leave a comment.TIMOTHY P.
Customer did not leave a comment.James F.
Customer did not leave a comment.Nichole D.
Customer did not leave a comment.James F.
First and foremost I'd have to say is to make sure sure that your trucks are safe to be driven on the streets of California. The one that I rented at your Morongo Road, Desert Hot Springs location was pouring fuel out of the gas tank right on to the exhaust system. I feel fortunate that I wasn't incinerated in a fire ball of an explosion or as the fire marshal said it "your lucky that you didn't die in that thing ". I was promised a credit and a refund for this truck rental and I still haven't seen it.Julius V.
Customer did not leave a comment.Jeff C.
While the truck was useful, it was an older vehicle and there were some items that needed to be addressed; one of the interior light was not function.scott M.
Representatives for uhaul are not given any latitude to make decisions, to chance a form of payment.liz L.
Great customer service and was very pleasant!!Andrea F.
Customer did not leave a comment.RONALD H.
the pickup location and staff there were excellent and helpful. However, the uhaul staff that I dealt with were abrupt and I felt treated like a criminal. I rented the trailer and two days into the move I had a major family emergency that took me out of town for 5 days. Upon my return, I resumed my MAJOR move with a very heavy heart and I returned the truck clean and full of gas to the same place. The woman on the phone from uhaul acted very put out and I was at one point even threatened to have the truck reported stolen. I apologized for my lack of communication and concluded our phone call. I would have (and still would) appreciated possibly a discount and maybe a little bit of compassion. I've never had a bad experience with uhaul but perhaps this was the perfect storm.DANIEL C.
Great jobKEVIN G.
Customer did not leave a comment.JOHN G.
No real area designation for dropping truck off after hoursAndres M.
The facility is clean, well appointed and maintained. The operator was friendly, helpful and got us on the road in a flash. The entire experience was a pleasure.David K.
Its kind of hard to find, the sign is small and its a storage facility, you don't see any trucks and there is no place to park. Also one block down is a big uhaul business so I thought I had the wrong place.anita E.
I believe that I was a little bit over charged but the same I was able to do what I need to do an overall average satisfactionMARTIN G.
On site manager was tremendous. Courteous, walked me through options, which I took advantage of two, and very helpful. I left my drivers license and he called to let me know; very good man. Thank you.Robert O.
Van smelled like cigarette smoke and part of the passenger door handle kept coming off when the door was opened.Kelly B.
The attendant Gus seemed pre-occupied with his cell phone when I picked up the vehicle. Upon return of the vehicle, he yelled out the window for me to get the mileage and take a picture of the gas gauge. When I went into the office another gentleman was sitting there (I think a friend), and again he seemed pre-occupied with something else. I will say the truck was very clean and well maintained and worked perfectly for the move I completed.James Z.
Customer did not leave a comment.Jeffrey G.
The staff was excellent and very efficientsally H.
Young lady did not know how to process credit card and/or reservation. She was pleasant but had to make calls to get help thus delaying the whole process.Neal H.
Customer did not leave a comment.Mitch T.
Customer did not leave a comment.Steven M.
More information on the gas in the vehiclesmelesio L.
Customer did not leave a comment.Fernando L.
Customer did not leave a comment.don M.
Customer did not leave a comment.don W.
Customer did not leave a comment.Stacy M.
Customer did not leave a comment.bradley L.
I had no problem with this location as the person was very helpful and friendly. I rented two u-hauls, a 26' and a 20'. When I returned both u-hauls, a day early, I was overcharged for the extra day I did not have it. They also had me down for renting two 26' u-hauls when actually I rented one 26' and one 20'. I was charged for the extra footage that I did not rent. I returned both u-hauls by 10:00 as this was the time they were due back even if it was a day early. The person did not key it in until 12:00 making me pay for the extra time. I made a claim to be reimbursed this money. Hopefully they will come through. It has been a nightmare trying to get them to correct the problem.julie D.
Customer did not leave a comment.Bob R.
Customer did not leave a comment.albert B.
Nobody there.aaron M.
Customer did not leave a comment.Adrian B.
Make sure the rental has enough fuel and the odometer is correct with the rental contract.Agustin C.
Inside truck was good. Windshield was dirty and truck exterior was grubby.Brian S.
Person was new and didn't know much.Gregg V.
Customer did not leave a comment.brian P.
Fucking losersCaroline H.
The people were very friendly and accommodating. All was good.Brian B.
Customer did not leave a comment.syanice F.
I was at the drop off location at 9:35 since that was my drop off time. There was no one there. I called repetitive times to the number listed on the summary reservation and no one answered. Finally, a lady showed up to the drop off location around 9:50am and said that the business opened at 10am on Sunday (no one told me about it). She also said that she was new and that she was going to have to call her boss to walk her through the process. I waited until she got situated. It was a really annoying experience. I will never rent a U-Haul truck at private storage places!! My experience was a nightmare!Laura G.
Customer did not leave a comment.Rosa Q.
Customer did not leave a comment.RONALD H.
Customer did not leave a comment.Kathy R.
Customer did not leave a comment.Milquiades D.
Customer did not leave a comment.Brian B.
Rosemary was a delightful person to work with.Candace W.
Customer did not leave a comment.Deann M.
too small without enough boxes and supplies, the manager was very nice and helpful, however.Tweedy D.
Staff was excellent!! Friendly, Fast and Professional. Thank You!Greg H.
You guys are awesome.Adeleke O.
I rented a U haul truck at Indio ca, it was great at first, while I was loading my things in the truck, I've a hole on the right side top of the truck, I did pay attention into it I thought they knew about the hole. While I was check out, Mr Darrel hood he is the Regional supervisor of southwest self storage U haul at Indio ca, he said he has to charge for the damage that I did not even done, first of all the lady that check me out "did not know her name" did not do a walk inspection of the truck. They just give the key, Mr Darrel hood was kind enough to let me me go without charging me for the damages that I did even done in the first, tomorrow I will go to Indio ca to confront that lady, I feel very angry and discourage of using U haul, in the first place they should have walk me through the truck, and let me see it for my self. I would like to here your response on this complaint letter. Sincerely Enrico lansangan my Email EOlansangan1@gmail.com thank you.Enrico L.
Pay more attention to the billing. I was over charged and been on the phone for over an hour trying to get the charges reversed.carlos R.
Personel did not know how to process the truck rental, wasting a half hour of time. As well, did not know how to read gas tank or mileage on truck.Barrett B.
There is always an issue with you guys. I told every representative I spoke to that I needed the truck for 2 days. There was complications. I had a hitch installed by uhaul, and I have had nothing but trouble from the wiring harness. You guys did a sloppy job. And I would actually like it all done again, Properly. And with ZERO missing parts from my NEW vehicle. I absolutely HATE that when I call a specific uhaul location, it redirects me to an OFFSITE operator. They can't tell me what really is available nor help me. I'm actually convinced that at least 1/2 of them don't even input anything as they say they are. You guys don't communicate well with each other and each location I've been to is understaffed. All these have created huge inconveniences to me. Which then directly effects my family. Get it together.KAYLA D.