Customer Reviews for A1 Secure Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Secure Storage

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David N. on

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David P. on

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I had a great experience with Greg

Robert P. on

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Jerry L. on

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Quick and easy return. Friendly operator.

DEE T. on

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Les H. on

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William H. on

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Excellent and Friendly Service, will be back in the future, very convenient store to work with ! ! !

MICHAEL R. on

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Brian M. on

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Very helpful and professional.

DEE T. on

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The BEST customer service!!!! Very helpful and knowledgeable. I highly recommend this facility.

Jessica P. on

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The gentleman that helped me was very nice and helpful. Made my whole moving experience very easy.

Paul J. on

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Customer service is excellent!

Paul J. on

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I’ve rented from Greg several times and he has always been very courteous and helpful.

Samantha S. on

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Great service

KENNETH F. on

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Phil C. on

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Customer service was exceptional! Mr Smith is a professional

KELVIN T. on

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D R R. on

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They've all been great people to work with. They are friendly and easy to get along with. They are very helpful.

Wade B. on

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Paul J. on

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Great customer service!

frank L. on

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Keeping up your trucks would be a great idea

Leslie F. on

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Jeremy S. on

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Everything was perfect! Starting with the young lady that helped us! No changes need to be made!

MARK B. on

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Bradly B. on

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Keep up the good work. Thanks

steven H. on

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You changed my pickup location and didn’t notify my. Bad business. Won’t recommend uhaul. I’ll go with Penske or another.

Wendy F. on

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DEE T. on

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Roger B. on

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knud F. on

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Roy C. on

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John W. on

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Drop off was easy and service person was very friendly.

Jeffrey G. on

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D R R. on

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RANDY N. on

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Deanne A. on

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The lady we dealt with was super helpful, courteous and informative. We really appreciated the service and would highly recommend this sight!

Ronald H. on

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Uhaul system when booking is very poor and has bad information.

roy C. on

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Dare R. on

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Lisa D. on

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Steve D. on

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Jeffrey H. on

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The service rep was very professional and helpful.

Michael B. on

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Best storage I have EVER used and I have moved at least 20 times in my life. The staff there were terrific.. They were professional, courteous, friendly, and very knowledgeable .

Jennifer D. on

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Very difficult to get in and out with equipment. The lady working the desk was very confused and overwhelmed with only two people waiting. After dropping off the trailer on time (1 day), we were charged for 4 days because she checked in late. Tried calling multiple times and she would put me on hold. I dropped by since I thought they were busy and she was just talking to her boyfriend, no customers...

Brian B. on

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sandra t. on

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Due to unforeseeable circumstances, I had to cancel the reservation. I spoke with the facility and they were nice and understanding.

MIKE W. on

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Pouring down rain at time of pickup. Took 15 minutes to find my reservation even though I had already checked in online. Truck was parked way in the back lot in in gravel and mud. Did I mention it was pouring down rain? Equipment (dolly and furniture pads) was not already onboard requiring more trips back and forth between office and truck in the rain.

ronnell B. on

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NA

Sergio V. on

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Take ownership of the equipment and service. Even though it is not a U-Haul store it should embrace the brand when providing services. Trucks were i bad shape, therefore I got a flat tire in our way.

Geoffrey O. on

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Eric M. on

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Awesome service

Tommy M. on

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Ann B. on

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Scott F. on

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Excellent service!

Rod R. on

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To be perfectly honest, nothing. I called David at A1 Secure Storage a couple of times before reserving my auto transport trailer and he took his time and thoroughly answered all my question. And believe me, I asked quite a few questions. He explained everything perfectly, and in detail. And, was a pleasure to deal with in person. David made sure everything was hooked up perfectly, checked brakes and lights and everything and it was a peasant, trouble free experience and trip. Also, David was jolly on the spot when I returned..... He was just as helpful at the end of the trip as he was at the beginning. I'll be using David and the A1 Secure Storage facility exclusively in the future. Rod Richardson

Kurt K. on

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Place was closed, just went through the app process and left it in their parking lot.

Justin A. on

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patrick S. on

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Friendly and clean facility

melissa R. on

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Charles F. on

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My first stop for drop off (6020 Hwy 431 S, Brownsboro, AL 3574) would not allow me to drop the truck and dolly off and sent me to A!. A1 was very courteous and made for a quick return.

Lisa T. on

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Chris B. on

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BRYON S. on

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WILLIAM F. on

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Christopher B. on

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Jennifer D. on

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Very nice gentleman helped us. No issues with this rental. Thank you!

Dan S. on

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Chris M. on

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I received a phone call from the Storage Unit telling me I was going to have to pay a cleaning fee because of spilled paint in the truck. It was more than obvious that the paint was hard as a rock and I couldn't have spilled paint and it dry within 1.5 days. It looked like yellow paint from the highway. I explained the scenario with him in which he didn't seem to want give in. If anything I should be the one receiving money. I understand he didn't want to scrape the rock hard paint out but I didn't make the mess. Never rent without inspecting a vehicle. Thinking everyone is honest is not the way to think. Cost me with gas $1.48/mile to rent which included the truck rental.

Ronald K. on

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Excellent staff, excellent customer service. Would highly recommend to anyone.

Stephen K. on

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STEPHEN K. on

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Jay G. on

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Eleonore B. on

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Ricky A. on

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i was an hour late to bring the trailer back and i wasnt charged for another day or a late fee. thanks u-hual guy u were cool. ill be back.

Alexander C. on

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DAVID O. on

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Easy drop off location!

Adam H. on

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Jennifer M. on

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Great product. No problems at all. Thank you!

Jef J. on

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Very efficient and friendly service

Edwin O. on

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Excellent service, friendly staff - Had the equipment ready for me when I arrived....

Jonathan C. on

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Cari T. on

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Larry S. on

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Excellent customer service by Dave the gen. Mgr.

CHRISTOPHER H. on

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David at this location is great.

Daryl C. on

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Sherron W. on

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Cynthia P. on

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DAVID P. on

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Anthony E. on

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The customer service representative person booked my appointment was rude pushy and flat out sounded like she hate her job. I will tell anybody to just go in the store because the customer service representative have a horrible attitude.

Thomas M. on

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DREW L. on

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Doug W. on

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This was the cleanest and best maintained truck I've ever rented. Great experience.

Loren C. on

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Cindy A. on

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Douglas B. on

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Processed in quickly.

Ted M. on

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David was professional and clear in discussing the changes. As a bottom line, there were no surprises. I like that.

LINTON M. on

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David M. on

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UHaul changed both location and size of trailer from my confirmed online reservation.

FAYE H. on

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David the manager is always is helpful and efficient.

Edwin B. on

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I was completely satisfied with my transaction>

Joseph A. on

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Dennis B. on

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Trailer was quite old, with many many dings and dents- cosmetic in nature -but a few dings in fender could have cut someone if a leg bruised against. Trailer suspension made loud high pitch noise over every bump. Worn out or just needed grease? Gravel lot not ideal.

Todd M. on

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Jason N. on

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