Customer Reviews for A1 Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Storage

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Michael T. on

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Antonela E. on

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Don’t take advantage of people

Jessie G. on

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It was a nightmare. Never again.. went to drop off the trailer. They said they had no record of it..when they did find the file it said on their computer that I picked it up in blackfalds Alberta and dropped it off in red deer Alberta the same day.. it wouldn't except my credit card without charging me a deposit.. so I paid cash.. dropped the trailer off in abbotsford and didn't get my deposit back.. UNBELIEVABLE...

gary K. on

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John B. on

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rebbeca M. on

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hank v. on

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gary K. on

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Staff At A-1 were great they were very help full and answered all of my questions

Carlos E. on

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The lady explained me properly that there's a clean fee and they need to show me and need to be signed But they didn't. Though the lady was so nice. And she solved the problem.

Cheryl W. on

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Customer service is awesome

Gordon S. on

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Richard B. on

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We have dealt with this location a few times now and Rhonda is always very friendly with excellent customer relations

Whitney H. on

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LINDA M. on

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Wayne S. on

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Great Location.

Michael D. on

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Santiago E. on

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The headlights of the truck were not great. Hope you can get better lights

allan s. on

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Tamara O. on

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The problem we had was not with the location, but with u-haul itself. saying I owed them $x.xx. When after a lengthy wait and two lengthy telephone conversations it was discovered that I was not the person, of a similar name, that the company was charging me for. Very frustrating and disheartening to deal with a company that did not appear to know what it was doing in this regard. Eventually we did get to an excellent fellow on the phone who took care of everything in an excellent manner. There are good people in your company, and there are people who are completely incompetent. We dealt with both on this move.

Patty C. on

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Timothy M. on

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Wes C. on

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Patti M. on

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William S. on

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Great service . Very friendly and helpful.

Allison F. on

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Don’t accept an order from one location and then fill the request from another ... I had this experience and then had to pay nearly $60 for mileage! I’m not happy about that. Just want you to know that Patsy at the Blackalds, Alberta location was very nice and very helpful.

Joel G. on

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One tire was bald on the trailer to the point after my first load I had to return trailer to depot cause vinyl cords were starting to show pretty well messed up my moving plans for the day. Had to return it after hours as I rented on a Saturday. Nice people at the depot.

Anthony R. on

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Patsy was very friendly and extremely helpful.

Gary K. on

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The lady and her assistant were awesome to deal with. So nice to deal with happy friendly people.

Carly L. on

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Cory T. on

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John S. on

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Joanne B. on

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Wade A. on

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Cody M. on

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Lawrence H. on

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This is the best U-Haul location that I have rented from. It exceeds my expectations every time I use them. Thank you.

DAVE S. on

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Rhonda k. on

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penny g. on

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James D. on

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Service good, staff friendly. Lack of knowledge of U-Haul system and policies

Michael W. on

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Keep up the good job

LARRY M. on

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The ball hitch on the trailer I used requires attention due to the slack in it as revealed pulling it empty or loaded. Any road imperfection and there was clicking and clacking as it went over every control joint and uneven spot in the road. Paved highways included.

Marybeth H. on

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U haul' s standards of safety are poor. I see no rating for safety or integreity on service in the reserving of specified units as per requested. Really disappointed. Unorganized and no thought to changing reservations at whim.

clifton j. on

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Dropped off after business hours. No problem with dropping off and leaving key in drop box.

Tonya W. on

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The 26 ft we rented was on clean condition. It did need windshield antifreeze and the power steering was not working all that good.

Sam D. on

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Dave C. on

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I was 3 hours late but that started with our company falling behind frim renting a uhaul at ither location and had battery problems. Cost me 40 bucks fuel and wages for one of my guys to run out and fix the truck. Had faulty battery connection due to bad terminal. I purchased a new piece for the battery connection (only 6 bucks) and fixed the truck but dis put up waaay behind as we were at month end and a moving company. So today we were still backed up and were late bringing in truck and to top it off 1 of my crew left the job because his wife went into labor. I phoned and apologised because i was late amd got hasseled. Made me feel like crap. Scolding me. I did get angry back as been real stressful day and dont need scolding or sacrasm. My company uses uhaul quite often and dont appreciate it the odd time i might fall behind. As i dont say anything when i get faulty truck costing me money or show up and no truck at all for me that day and lose whole day without truck whoch has happened and ive said nothing. Same courtesy should be shown to me. Thanks for hearing my rant. Dave

Kevin E. on

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It took a long time to check out the machine and get on the road. Also the rental contract sent us to the wrong address.

jaret l. on

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RON S. on

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Extremely good service and rented trailer was perfect for my job.

GERRY M. on

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The folks here were excellent to deal with,friendly and knowledgeable. I would definitely recommend this location to others.