Having a selection of towable trailers, ensuring vehicles are in working order, such as fixing/inflating tires, etc.
stephen g
Customer Reviews for AAAA Self Storage 22nd St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was good . Just maintain the good work.
Winston CTell customer where to park
Tuwanna OTruck was listed at 1/4 tank, was actually at 1/8 tank of gas, so off the bat I'm on the hook for gassing up the truck with more fuel than I will use. Person working did not actually come out to truck or look it over, at the time I assumed that was because I got the 28$ insurance so it wasn't necessary. Turns out he probably didn't want to acknowledge things like the check engine light was on, or way more importantly, THE AIR CONDITIONING DIDN"T WORK. In a truck I would be driving in 96 degree heat. Nightmare experience, never again.
Bart CStill waiting for my deposit
Orlando CTruck was dirty. Engine light was on. When I called and relayed this the response was" Is the light steady or blinking?" Steady . " ok I'll check when you bring it back" This did not happen because he had someone waiting to rent it when I returned.
Marni TAmazing customer service! Thank you!
Karen SThe drop off point was closed when I returned the truck. It doesn’t have its own parking lot so you have to park it on the street which is rather small. A U-Haul lot would be nice, if possible. Overall the drop off was easy and convenient.
Richard HThe front desk woman was very friendly and knowledgeable.
Sherman FOutstanding customer service. Friendly and helpful staff. Will defanetly use them again.
Glenn RWe were given a vehicle with the catalytic converter (stolen) . Right passenger door looked as though it had been hit. It was a a local one way trip less than 20 miles and I paid $120.00 for this vehicle. I paid for 4 hours. We picked up the vehicle at 10:30 we were back by 1:00 but there was a note on the door that they would be back at 2 pm. The attendant was sitting in her car smoking. So we took our personal car and drove around until 2pm. My receipt had to be emailed to me . Nothing could be done in the office. We were very unsatisfied. Will not be using U-Haul again any time!
Anita SThe customer service at this establishment is absurdly poor. Someone did not do their part in regard to our reservation. So, the pick up process didn’t generate as it should have. A representative reached out to inform us of the issue and was exceedingly rude. We were threatened with being reported to the police. Despite having filled out all of the information requested at the time we picked up. I personally attempted to call the store 5 times and was sent to voicemail each time. I called the 800 number, was transferred to the store to still end up at the voicemail. Store associates should be accessible during operating hours. The truck shut off in the middle of the road while I was coming to a stop at a light. Luckily, I was already stopping and it started right back up. Otherwise, it could have been a bigger issue than what it was.
Latasha JAdd about 20 miles to the allowed mileage allowance.
Larry CMake sure to service trucks before handing them off to another customer, the TPMS light was on upon recieval due to a bad sensor in a tire with no forewarning from the location. The cargo bay smelled heavily of cigarettes and had to be aired out for a couple hours before loading anything. I was then almost charged twice for the trip, once at the beginning for the service and expected mileage and again at the end for the exact same thing plus the extra mileage. I disputed repaying the full price twice and stated that only the extra mileage over what was initially paid for should be paid at the end, but have received no response.
Adam PWe called and said we would be there at 1 but had to wait for guy to return at 1:35. Picked up truck & drove 10 miles (toll charge), got home & there was a padlock on back but no key to open. Had to go back 10 miles (another toll charge). To have lock taken off. This caused issues, extra cost & additional miles that I should not be charged for!!! Otherwise, the rental was fine.
Amory GCustomer service representative at this location was very helpful and nice.
Angela SEvery aspect of my difficult move was resolved upon seeking U-Haul services. I cannot thank you enough for helping me through a really difficult time! All who aided me were lifesavers and couldn't have done it without you!
Sharon LThe brakes on the truck need attention
Charles SWhen logging into my Uhaul account to view my order, the codes sent through my phone number worked to begin with(would say my session expired as soon as I typed in the code), and at the end of the day, I tried to log in later that evening to verify the address to return my truck, and for whatever reason I wasn't receiving the verification codes in any of my mail boxes on my email. So I ended up dropping off the truck at the wrong place. So to make a long story short, please fix your log in process.
Carolyn HGood
WILLIAM JI arrived at 4:59pm, so, too late to check in. But the agent, who was on his way out the door, took the key and reassured me that all was well, and that I could contact him in the morning and wrap up the details.
Vince CDidn’t come with a dolly when I paid for one. Manager of facility was nice and accommodating. After being charged for the absent dolly and $30 for an 1/8 of a tank of gas being used I was little peeved. Truck was alright, drivers side mirror was messed up, wouldn’t stay in one spot. Whole back of the truck smelled like cigarette smoke. Would at least like a refund for the dolly. Thank you. Will rent again.
Chandler CClean but the cabin was dusty and smelled of cigarettes. Not a complaint, just observation.
Douglas CCustomer service was fantastic. The truck itself needs work, it leans too far to one side and the engine sounds like it’s struggling both loaded and unloaded. The previous renters left a huge mess inside the truck and the cab requires a deep clean.
RICARDO CThe truck was not in good driving standards
Lakesha JThe truck needs an alignment.
ALAKELAJEWELL CThe initial reservation was booked for Monticello Ave, Norfolk, this was then changed and split into 2 different locations whereas I had to drive 20mins south out of my way to pick up the car trailer, a bit of inconvenience, yes extra miles were provided however you cannot replace being tired - driving 20-30 mins to then drive back up north to MA. No issues at 22nd Ave where the truck was picked up- great service and experience.
Karl KAllow people to rent a one way uhaul for 1 day.
James RGlenn was excellent. He was able to help me when a previous reservation fell through.
OLIVIA MNot this locations fault but the location in Hampton Va on Mercury blvd did not honor my reservation causing me to drive 1 hour out of my way and 2 hours sitting in traffic 75 miles that was unnecessary. Very disappointing
LAMARCODANTE WThe truck was in bad condition. Hardly held the road. Steering was hazardous. Passenger mirror no visibility.
RONALD HVery, very helpful meeting our needs.
CHERI MNothing. Y’all are fucking awesome. Keep up the good work.
SAVANNAHARIELLE FIt was a quick and easy experience
TIMMIRA SEveryone working at this location is very friendly!
RAYASAGER GGreat experience, Glenn was very helpful and explained everything and answered all my questions. Will definitely use them again.
JOSEPHMCCOY BMy truck broke down and i sat and waited 3 hours with 2 kids.
Chasity WNothing was super easy and really affordable
Christopher PGlenn was great help!
Janyall HGlenn, the manager was very helpful and polite. I will use this location for all my rental needs. Office was clean/ check out was easy since I had done it on line. I will say, the cargo van should have more of a vacuum before the next customer rents it. It was not bad for the time I used it, it just could have been a little neater. All in all, a very positive rental experience.
Kathy KThe truck had no exhaust, windshield wipers didn't work and the truck was really dirty didn't match the pictures either
Ryan HThe gentleman who worked with me to check out my truck, find a dozen furniture pads and then swap trucks for me deserves a serious bonus for his commitment to making my rental work. He spent 30 minutes looking for furniture pads and then when I discovered that the first truck I drove away in had a ding in the driver's side of the windshield and the windshield wipers had long since ceased to clean the windshield he had another truck ready for me when I returned the first truck. Keep up the good work, J.
David RGlen, the rental agent, was welcoming, yet business like. I felt that my account transactions were important, and worthy of attention. The environmental was clean, professional, & relaxing. I'd refer everyone here; it's a great place to do business..
Frederico BVery nice gentleman in office when I dropped off key.
Sonya SIt was very good I would recommend to everyone.
Haywood Bbad tire immediately and several unmarked damages. Had to document over 13 . But was explained that it wasnt their truck.
Amanda BThe truck drove well with no problem, and if there was dolly available to use would be great. I plan on using services in the near future.
donna cYour trucks start out on haul mode which seems to change their transmission shift points and burns more gas. This is very annoying to have to remember to take it out of haul mode each trip.
Kenneth PRenting agent was also very friendly.
Crystal MThe office opens at 9:00 during the spring and summer, as stated on a flyer posted in the office window, however the manager posted a sign that said he was "on-site" but out of the office (the office was locked). So I had to wait for about 15 minutes until he showed up to begin the rental process. Moving day is busy, and we had friends and family over to help us load the truck, but I was late because the manager wasn't in the office. Otherwise, no problems with the equipment, and the manager was friendly and helpful when he got to the office.
Robert AEverything was smooth from start to finish. Definitely recommend.
Tremayne LI am not happy i was charged $85.13 which i agree as per my contract. $42.29 was taken that day. Today they took the $85.13. This is an error that i want fixed
Harvey nNothing at all! Thank you!!!
Niquita RI was over charged for a dolly, as the truck I rented came with one, but over all an okay experience, except I was not able to receive a receipt until the next day due to a tax error
Autumn AHire professionals!! Not some kid who tries to rent you a truck with a nail in it!! His exact words - just go ahead and take it and see if holds air and to call U-Haul for road side assistance if you have any issues!! SAD SERVICE AND WILL NEVER RENT FROM U-HAUL AGAIN!!
John EI was not informed ahead of time that I would have to use my phone to get on the company's Wireless and take a picture of my driver's license Etc this was not what I was expecting I have done many reservations online before and just show up and pick up the truck I'm not very good with the phone and I think I should have been told ahead of time that my expertise on a cell phone was needed I didn't like that at all I don't think you are considering the age of some of your customers and the technological skill of the average person or even the anomaly it wasn't right and I was mad about it but I did learn something new. However I don't think U-Haul should B teaching us how to use an app on her cell phone I should be able to go to the office pick up a truck and leave like I always have without having to employ my cell phone in the matter what if I didn't have my cell phone I'm just SOL she asked me do you have the phone that you reserved the truck on and I did it online so not everyone orders things or Reserve trucks on a phone what are you going to do then say too bad you have to have a phone why couldn't the office just take a picture of my driver's license if they wanted my driver's license why do I have to use my phone to do that you all are demanding way too much of people. I just want the truck that I ordered online why bother having an online reservation and you don't even tell us ahead of time that we are going to need our phones that's ridiculous not everyone has a cell phone either
Jessi H