Customer Reviews for AJs Wine & Liquor #2
(U-Haul Neighborhood Dealer)

Rating:

1.0

Lost a full morning bc this location is incapable of handling a uhaul location. They should stick to liquor. Uhaul was not parked we’re indicated. I only saw at the last second that the U-Haul was parked behind the storefront because I was leaving the parking lot and caught a glimpse of a U-Haul parked in the back. Had I not looked to my right, I would not have seen it. Then I go and unload my equipment that I needed for the day into the U-Haul only for the U-Haul to sound like it wanted to die within moments of driving it. I wasn’t going to take the chance of driving a U-Haul that was going to breakdown. I had to unload my equipment again and not have a truck for my day. I instantly called and requested a cancellation, to which I was told it was canceled, but yet I was still charged. Now I have to call and get a refund via Phone. I use a U-Haul once a month for work and I will be looking for alternative Truck usage due to U-Haul continuing to make this difficult. This is not my first bad run in with U-Haul, but the first at this location.

Rating:

2.0

I am writing to report a highly unsatisfactory experience with a recent U-Haul rental. From the start, the truck was dirty from a previous user and had scratches and damage all over the exterior. Mechanically, the steering wheel had issues, and the parking brake release handle malfunctioned, taking several attempts to finally disengage. Additionally, my order for moving pads was unfulfilled; I only received six instead of the dozen I paid for, and the ones provided were unwashed. To make matters worse, the pickup location—which is managed out of a liquor store—opened 15 minutes late. When I informed the clerk about the missing pads, he simply shrugged and referred me to an off-site manager, showing absolutely no concern for my situation. Finally, the U-Haul iPhone app glitched during the check-in process and wouldn't let me upload the required photos. I had to call customer support and spend extra time emailing the images to a representative manually. U-Haul needs to do a much better job vetting its partners, ensuring proper vehicle maintenance, and enforcing customer service standards. Based on this experience, I strongly recommend revoking this location's contract immediately

Rating:

2.0

Have the keys in the pick up box. I showed up to my pick up point, followed the p/up menu. The truck is requested was there everything matched up. No key. The only key that turned up in its box was twice the size of what I needed but its what I had to take.

Rating:

2.0

The check in and check out took about 45 and 50 minutes each. Issues w connection and app instructions. Never Again!!

Rating:

5.0

Self check in and drop off. Did not deal with any staff.