It took over 30 minutes to get the truck. Not ready for prime time.
Rocco P
Customer Reviews for AZ Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A great experience. The owner of the location that we rented from was very friendly, helpful and knowledgeable. We will definitely use this location again!
KAREN WThe lot where the truck was parked was not lit well but that would be the only complaint.
Ben SIt was quick and easy
IRIS RBetter understanding of what equipment is being rented and just all around customer service
Roy BWell since going paperless, which thank you by the way for saving the trees and allowing us to breathe oxygen, but at the same time, it loses things when you type them in and then when someone calls you, it rearranges everything and you get charged $265 For a drop off when you selected that drop off…. I will never recommend this company to anybody ever again! I used to rent U-Haul trucks so much that the location I used to rent from got the biggest Christmas bonus they ever received along with the quarterly bonus and I talked about the quarterly meetings, I guess that’s what happens when you drop three months worth of paychecks equaling over $7000 at Uhaul…. It was free advertisement I didn’t get paid for but I did a lot of business for you but now when I needed to go 30 miles, 40 miles at max… you try to charge me $312.00 for a a ten inch truck at $19.95/day and 0.79/mile…… Why would I drive it back to a location that is 30 miles out of the way when I chose to drop it off a mile and a half from where I needed to go…. I drove the truck so little, but I didn’t even need to put any gas in it when I drove it. It was still on a full tank…. Make that makes sense but here Uhaul is raping us of our hard earned money so they can sit up in their fancy houses with their fancy cars and their kids don’t have to worry about crap for the rest of their lives while us are out here working ourselves to death!!!!!
Krystiy DAfter I left, they charged me a cleaning fee. With the few items we moved, we could not have made the truck dirtier than when we received it. It was terribly smelly when I received it.
Robert R