Customer Reviews for AZ Park It of Rye

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AZ Park It of Rye

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John O. on

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Excellent service! Had me ready to go in just moments and very accommodating.

Jennifer H. on

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Hal O. on

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Kevin C. on

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Jesse S. on

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This is not where I requested my pickup. Furthermore, I was at the requested location for 10-15 mins waiting before I even received notice of it not being available.

Jerry L. on

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Uhaul.com says the location opens at 8 but actually opens at 9am.

Kerry K. on

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edwin W. on

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Sylvia E. on

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scott M. on

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Donald was great!!!!!! Very informative and helpful!!!!! Had another family member moving and I already recommended they go there versus the place in tiwn. GREAT JOB DONALD!!!!!!!

patricia S. on

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I chose this location for drop off because it was closer to my move destination. I dropped off in Rye, AZ on a Sunday at 10:30 AM and it was within a 24 hour, one day usage. Calling in by using the phone # on the contract and still not realizing it was a Payson, AZ location drop off #, I proceeded to ask the check-in process. needless to say the person I spoke with did not correctly walk me through the computer check-in. on the next day at 9:30, I called to make sure the check-in was confirmed and it was not! I was told that the person at the Rye location goes back and forth to Phoenix. This created a problem for me because upon calling customer service to confirm a check-in on the following day, Tuesday, he charged me an extra day usage of the truck. I called uhaul again, for about the 7th time, to ask for the charge to be removed and that person did so. This whole experience added a lot of stress to my move. I would have had an easier time if I dropped off at Payson, where personal was available Monday to take care of my check-in. This drop off site didn't have personal available to do what needed to be done in a timely manner. My advice from this experience is to choose a drop off location in a bigger city and not one closest to your move location. Thank you for your time in this matter. I hope this will help address the issue within your company so that others can avoid this problem. Have a great day ahead.

Joel V. on

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The windshield and truck were dirty and the gas tank in the truck had less than an 1/8 of a tank. I barely made it to a gas station 12 or so miles away. The 3 dozen furniture pads I paid for where not in the truck. I had to track those down via the main UPS number to another location after 8:00 AM which defeated the purpose of renting the truck from this location so early in the morning.

cheryl A. on

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Return phone calls

Linda C. on

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Dan Z. on

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Both you & THIS renter, need to have a better corresponding relationship! * It seems, that neither of you had any idea, as to what THIS customer was getting or if it 5X8 trl was rented not less the 'correct' one!? I never did get, the 4X8 trl that I had 'reserved' a few wks earlier? But, I did end up getting a good {one-way} price irregardless!

Steven K. on

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Staff was friendly and helpful.

Steven K. on

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Friendly and helpful staff.

SHARIE D. on

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Michelle, Emily, Charles and John were very accommodating, friendly and professional. They made my moving experience stress-free. Thank you very much. I will definitely be referring this uhaul to my friends.

Harold B. on

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TIMOTHY Y. on

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Daniel Z. on

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