Customer Reviews for AAA Mini Storage

Nothing the owner was amazing!!!

Would like to have been able to pick the truck up at Aaa mini storage then drop it off at. Willies camping center

Everything was wonderful. The owner was so kind. He explained everything to us. He is a very smart and very likeable person. I just want to say that you so very much for your help.

This business is top notch & extremely customer oriented. From the first moment to the last, everything was handled smoothly and explained thoroughly. If we ever have opportunity to rent a UHaul again, this will be our go to place!

The trailer tung lift did not work making it very difficult to load and unload

Second time for me to rent in a week. Excellent customer service, very informed and accommodating staff.

Thanks for the survey request. My ratings of excellence are all correct and totally honest. I would rate my experience at 10+. The employee had a smile on her face and her voice also. She answered all my questions and was VERY helpful in my rental experience. Before this survey came I had already thanked her and told her it was a pleasure to be part of such a wonderful customer service experience. She far exceeds anything that is in the market in today's world. I'm only sorry that I am moving from the area as I would surely be a repeat customer of hers. Thank You U-Haul!

The young lady that handled the transaction was knowledgeable honest helpful and an absolute pleasure !!! 10 stars for sure !

Super friendly and Helpful.

The agent is wonderful

Lady receiving the equipment back was absolutely wonderful. 10/10!

She was so courteous and I would definitely use this company, again in my future.

Location as always is clean with courteous staff to help with any questions or concerns that you may have.

We were greeted by the agent and given fast timely service.

Same issue here told them I would be dropping off at this location and computer wanted to send me elsewhere. It would have run me over on miles and cost me more money

I was very impressed with AAA mini storage. I reserved the smallest moving truck for $19.95. The lady that works for AAA said that truck was going out for a oil change so she upgraded me to a larger truck at no additional cost, I was speechless. By getting the larger truck I was able to move what I needed in less time. I will be back. Thank-you AAA Mini Storage.

Great people and helpful.

The service at the pickup location was incredible, the gal did a fine job and would def Recommend her as a role model for the U-Haul business and customer service.

Excellent customer service. Candice is always very helpful and makes every experience simple and easy.

Staff was very knowledgable, helpful, courteous, friendly, and efficient. Facility was clean, and access to the trailers was easy.

Candace was the greatest help with getting moving equipment with all her help I was able to get all the equipment I needled Ed on time she is all around great person thanks so much

great job

The receptionists seemed unaware of rental policies and information. She was not attentive to our needs.

Would like if I could be prorated when returning the uhaul a day early. Otherwise the staff was super nice.

After house so cant comment

there was difficulty with the electronic contract process, the dealer had to restart the program 5 times because it continued to freeze up.

I don't know of anything else that can be done to make is any easier for someone to pick up and return a trailer. This was another great experience overall.

The lady that worked Saturday was very sweet and nice. She even stopped on the lot when we were unloading our stuff into the storage unit if we needed anything and becareful in the heat. Super friendly!

Keep up the great support that your staff work so hard in continuation of customers are first.

Nothing to improve. The service was great and the attendant made it an awesome experience. She was very efficient and courteous!

Kim is a great employee

There was nothing wrong with this location in Goldsboro. However I originally made my reservation in Farmville and they did not have my vehicle and I pre-paid to assure availability. So the day of my move I'm scrabbling to find a truck . I had to call U-Haul company myself to find one and assure I had one. I had to drive further to get the truck than I intended to and feel that I should have been compensated better for having to drive more miles than expected.

Candice was a great help! My vehicle did not have the right connector, so she helped me by providing an adapter & hooking it up.

Excellent service

You can honor your reservations. No truck and no explanation. I had to pick up a truck in a town 26 miles away. That location was great but a 50 something mile round trip for me plus the delay and that was after spending two hours on the phone with people at U Haul who didn't know anything about what happened with my reservation. The pickup site in Goldsboro was great. The pickup site in Kinston was terrible. No truck as promised. Two trailers on the entire lot. I notice you did not ask to have them reviewed. I told an “action file” was opened and I would hear from someone within 72 hours to discuss a “solution.”. It's been a week and I still have not heard from anyone. Apparently U Haul is as much concerned with honoring that commitment as they are with honoring a reservation made weeks in advance. Very, very poor experience as far as the reservation and follow up is concerned. And U Haul is not cheap! I expected much better service for the amount I had to pay. There are other providers like Budget or Enterprise. Hard to believe they could be any worse. Will probably try one of them next time. Buyer beware!

Candice is a real asset to your company.

Great service. Fast and easy!

Candace was extremely kind and helpful. She personally helps each customer with the hands on attitude. She is an exceptional manager, and represents U-Haul to the max. It is because of her shining example, attitude, and hands on approach, that I will continue using U-Haul in the future. Candace simply rocks!

Hold people accountable for returnimg the trucks on time. Or if they dont return tjem on time charge tjem a late fee. Because i had to change all my plans around because the truck i reserved a week in advance was not available because not one from corporate told us the truck was coming back late. Uhaul needs to make people us a major credit card we making reservations that way everyone will get to use the trucks when they originally make the reservations.

Staff very knowledgeable and friendly !

From the customer service to the quality of the equipment, I would highly recommend AAA Mini Storage for your next rental.

Great staff. Always try to rent from AAA. The Best

Make sure you are on time. They lock the gate and you have to call to get a code to get in.

Very courteous and helpful management

I was in a real bind and this place helped me immediately. I would definately recommend them

Great service, great communication, Candace was very polite, everything went smoothly with the appropriate paper work. Would definitely use this location again. Thank You. Stewart Bain ,

The place was clean and organized. The associate was will knowledgeable and every polite.

Customer service was great, until a comment about my body was made. Very inappropriate and unnecessary.

Staff was very friendly despite having internet issues. We were able to get through the paperwork and safety check quickly. I enjoy dealing with this location because of the customer service.

Mr.Roy showed excellent customer service.

The lady that help us was great at connecting with the customer. She needs to be in a higher in operations.

Candace helped me out so much. I appreciate her kindness and everything during my stressful move. Give her a raise.

We had to put air in the back tires as they were super low. This should probably be checked prior to rental.

AAA Mini Storage 117 Industry Crt Goldsboro, NC 27530 this was the second location that I went too. The first location K&B Pool and Spa 2712 Graves Dr, Goldsboro, NC 27534 did not have the keys available for the truck I needed after I received a call at 7AM the day prior confirming my appointment. After an hour I was told I needed to go to another location AAA Mini storage at which point my experience greatly changed for the better. Excellent Customer service. I was told I would receive $50 for Uhaul meeting the original reservation guarantee

It was such a pleasure speaking with the lady that helped me. She knew what she was doing & the pick up as well the return took no time at all

Nothing to improve on Candace rocks! She helped me and was so very nice! Even when I called her several times. She needs a raise! Lol

Staff was great!

Dog hair in cap and the smell was awful.