Customer Reviews for AAA Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of AAA Mini Storage
Dan R. on
great job
AOLEAN R. on
The receptionists seemed unaware of rental policies and information. She was not attentive to our needs.
Charnay F. on
Would like if I could be prorated when returning the uhaul a day early. Otherwise the staff was super nice.
Cole B. on
After house so cant comment
Lee S. on
there was difficulty with the electronic contract process, the dealer had to restart the program 5 times because it continued to freeze up.
Stephen M. on
I don't know of anything else that can be done to make is any easier for someone to pick up and return a trailer. This was another great experience overall.
George H. on
The lady that worked Saturday was very sweet and nice. She even stopped on the lot when we were unloading our stuff into the storage unit if we needed anything and becareful in the heat. Super friendly!
JOYCE B. on
Keep up the great support that your staff work so hard in continuation of customers are first.
thomas M. on
Nothing to improve. The service was great and the attendant made it an awesome experience. She was very efficient and courteous!
MICHAEL M. on
Kim is a great employee
Melissa T. on
There was nothing wrong with this location in Goldsboro. However I originally made my reservation in Farmville and they did not have my vehicle and I pre-paid to assure availability. So the day of my move I’m scrabbling to find a truck . I had to call U-Haul company myself to find one and assure I had one. I had to drive further to get the truck than I intended to and feel that I should have been compensated better for having to drive more miles than expected.
Richard H. on
Candice was a great help! My vehicle did not have the right connector, so she helped me by providing an adapter & hooking it up.
Minon W. on
Excellent service
TRES R. on
You can honor your reservations. No truck and no explanation. I had to pick up a truck in a town 26 miles away. That location was great but a 50 something mile round trip for me plus the delay and that was after spending two hours on the phone with people at U Haul who didn’t know anything about what happened with my reservation. The pickup site in Goldsboro was great. The pickup site in Kinston was terrible. No truck as promised. Two trailers on the entire lot. I notice you did not ask to have them reviewed. I told an “action file†was opened and I would hear from someone within 72 hours to discuss a “solution.â€. It’s been a week and I still have not heard from anyone. Apparently U Haul is as much concerned with honoring that commitment as they are with honoring a reservation made weeks in advance. Very, very poor experience as far as the reservation and follow up is concerned. And U Haul is not cheap! I expected much better service for the amount I had to pay. There are other providers like Budget or Enterprise. Hard to believe they could be any worse. Will probably try one of them next time. Buyer beware!
Joe H. on
Candice is a real asset to your company.
Anthony G. on
Great service. Fast and easy!
PAM M. on
Candace was extremely kind and helpful. She personally helps each customer with the hands on attitude. She is an exceptional manager, and represents U-Haul to the max. It is because of her shining example, attitude, and hands on approach, that I will continue using U-Haul in the future. Candace simply rocks!
Marvin B. on
Hold people accountable for returnimg the trucks on time. Or if they dont return tjem on time charge tjem a late fee. Because i had to change all my plans around because the truck i reserved a week in advance was not available because not one from corporate told us the truck was coming back late. Uhaul needs to make people us a major credit card we making reservations that way everyone will get to use the trucks when they originally make the reservations.
Merlyn B. on
Staff very knowledgeable and friendly !
charlie A. on
From the customer service to the quality of the equipment, I would highly recommend AAA Mini Storage for your next rental.
George G. on
Great staff. Always try to rent from AAA. The Best
Daniel S. on
Make sure you are on time. They lock the gate and you have to call to get a code to get in.
George G. on
Very courteous and helpful management
Audrey T. on
I was in a real bind and this place helped me immediately. I would definately recommend them
Stewart B. on
Great service, great communication, Candace was very polite, everything went smoothly with the appropriate paper work. Would definitely use this location again. Thank You. Stewart Bain ,
GARY R. on
The place was clean and organized. The associate was will knowledgeable and every polite.
Jessica B. on
Customer service was great, until a comment about my body was made. Very inappropriate and unnecessary.
Scott C. on
Staff was very friendly despite having internet issues. We were able to get through the paperwork and safety check quickly. I enjoy dealing with this location because of the customer service.
Shanta J. on
Mr.Roy showed excellent customer service.
James G. on
The lady that help us was great at connecting with the customer. She needs to be in a higher in operations.
Katelyn G. on
Candace helped me out so much. I appreciate her kindness and everything during my stressful move. Give her a raise.
Charles B. on
We had to put air in the back tires as they were super low. This should probably be checked prior to rental.
ricardo K. on
AAA Mini Storage 117 Industry Crt Goldsboro, NC 27530 this was the second location that I went too. The first location K&B Pool and Spa 2712 Graves Dr, Goldsboro, NC 27534 did not have the keys available for the truck I needed after I received a call at 7AM the day prior confirming my appointment. After an hour I was told I needed to go to another location AAA Mini storage at which point my experience greatly changed for the better. Excellent Customer service. I was told I would receive $50 for Uhaul meeting the original reservation guarantee
Lois A. on
It was such a pleasure speaking with the lady that helped me. She knew what she was doing & the pick up as well the return took no time at all
Wendy T. on
Nothing to improve on Candace rocks! She helped me and was so very nice! Even when I called her several times. She needs a raise! Lol
Lonnie F. on
Staff was great!
david M. on
Dog hair in cap and the smell was awful.
randall S. on
Why can’t you drop off your rental to any U-Haul dealership that is located in the city you rented it in and not lose your discount rental rate.
Anthony C. on
I didnt check the trailer before I left because the salesman hooked it up for me. I just assumed everything was fine. Got 100 miles down the road to my destination to load the trailer and noticed one tire was extremely scalloped with high and low spots everywhere. I noticed more on the way home with the trailer vibrating (I had maybe 75 to 100lbs of weight in the trailer so load should be unrelated) otherwise ive always had a pleasant experience with aaa.
Dominique M. on
The check engine light was on. It scared me little bit. The needs to be maintain, it drove alittle poorly..
Candace K. on
Wonderful customer service! I don't get my uhauls from anywhere else!!
Andre B. on
Provide a discount if a vehicle is only used for a few hours.
Sonya B. on
The man that was there had the best customer service. I work in retail and it’s hard to find people like him.
Celeste S. on
Staff was kind, courteous, knowledgeable and accommodating. Candace was a gem, there should be more managers like her. Equipment was clean. I even noticed that the tires looked brand new. I felt safe pulling the trailer. Candace even hooked it up for me, because I had no idea what I was doing and she wanted to make sure I was safe. She even gave me some pointers on what to expect and what to look out for, since this was my maiden-voyage. The AAA location is great. I will DEFINITELY be using them again!
Melissa T. on
Ladies super helpful. Appreciate that very much!
Sandy P. on
Thank you Candice for making my experience super easy and being exceptionally helpful!
Robby M. on
I can think of no improvements. I commend the young lady who assisted me. She was very pleasant and professional.
LYMAN H. on
Office did not complete a walk around the truck or inspect the gas prior to having me sign for it. They had me sign that the truck had 3/8 of a tank of gas when in fact it was slightly under 1/4. The owner was on the premises and did correct the paperwork before my departure.
TOM P. on
Great u haul location. I have used it several times and always pleased!
Andy F. on
Not a thing! They facility was neat and clean. The lady who assisted me was friendly and knowledgeable. AAA has a well stocked inventory of UHaul supplies. I would highly recommend this company to anyone.
patricia M. on
I was satisfied
Larry G. on
Candace, with AAA Mini storage was excellent to work with, very professional and friendly.
Tosombra B. on
Excellent customer service.
SARA G. on
Candace was great!
Fatima C. on
Very helpful and accommodating. Friendly
Celeste S. on
Kind, courteous, and accommodating. I had a hard time deciding exactly what I need to fit my situation. Candace was patient and explained all of my options. There was no pressure and I didn't feel rushed to make a decision. She helped me reserve my trailer with ease. Pick-up was just as easy. Kim found my reservation and explained the benefits of buying the offered insurance. The trailer was clean and easy to hook up to. This was a very pleasant experience and I will use them again when the need arises.
Priscilla P. on
Very nice young lady. Everything went smoothly. I will need a pickup truck in several weeks to move a refrigerator, I will definitely make my reservation with you. Thanks again for your assistance.
Nelson O. on
The staff was very accompanying to the rental experience!
JUDD H. on
Service was excellent and staff was professional and courtesy.
CANDACE K. on
Facility is very clean and the staff is w onderdul! Great customer service!
JUDD H. on
Staff was professional and courtesy. Excellent service