Customer Reviews for AAA Rentals LLC
(U-Haul Neighborhood Dealer)

376 reviews

2401 Old Alvin Rd Ste D   Pearland, TX 77581

(281) 485-5030

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(281) 485-5030

2401 Old Alvin Rd Ste D
Pearland, TX 77581

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ivan R. 
Rating:
4.0

There were no moving blankets in the truck. There was a side-mounted bag for them, but it was empty.

LESLIE T. 
Rating:
4.0

The gas tank was not full… when I picked the van. I notified the Rep on the property before I left. When I returned the van later that day after hours, I filled the van all the way up, but did not receive any credit for the discrepancy.

SARA W. 
Rating:
5.0

friendly staff and great customer service!

Peter S. 
Rating:
5.0

Helpful. Nice. Fast. Amazing service. Highly recommend

JOHN S. 
Rating:
5.0

Friendly and helpful all of you. Thank You very much!

ALEJANDRO G. 
Rating:
5.0

The people were very helpful

GLAFIRO G. 
Rating:
5.0

Nothing these owners are great professional and polite and a joy to rent from won't rent a u-haul anywhere else within miles of here whenever i need one .

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Great place.

JEFFREY JEROME C. 
Rating:
5.0

Customer did not leave a comment.

DAVID L H. 
Rating:
1.0

1. The truck was not ready and did not have the dolly , furniture pads, appliance dolly inside. 2. The truck was squeezed in between to other U-Haul trucks and I was ask to move it risking hitting the other trucks. 3. They did nothing to help me load the pads, furniture dolly, dolly and appliance dolly onto the truck. 4. They didn't expect the truck nor did they record the miles so I don't even know if the charges are correct. 5. There was mud all inside of the truck because the ground is muddy. 6. They truck engine was running very poorly and the battery light kept coming on. 7. The cargo lights did not work making it hard for the movers to load and unload. 8. The ramp broke and we where not able to finish our loads . This was the worst U-Haul experience I have ever had.

CARY L. 
Rating:
5.0

Alex has a great store. Very clean and efficient. Good luck to him and his wife. We'll be back.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer service person was unable to complete our transaction. After 45 minutes, she called her boss at home to help. It could be an issue with the computer, training, or authority levels for the worker. Overall, still a great experience!

JOHN M. 
Rating:
5.0

Great Van and great service

SONG C. 
Rating:
5.0

Customer did not leave a comment.

Freddy L. 
Rating:
2.0

Inform the customer the full payments and not exclude any information. I came in expecting to rent a truck for 30 dollars plus the per mile only, as I was only informed such. After the drop off, I see that so am being charged 33 dollars for using 2/5th of gas. Why the hell am I paying a full tank of gas when I barely used half? Ridiculous. Old Alvin Road location in Pearland Texas.

EZEKIAL M. 
Rating:
5.0

so convenient... easy, close by..... nice service

carroll S. 
Rating:
5.0

Totally automated experience is what I liked the most. Vehicle was in good condition.

SRIDHAR V. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

VLAD I. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Alex and his team are the best. I don't rent from anywhere else just because of the service I get at AAA Rentals in Pearland. Alex will go out of his way to make sure you have a great experience.

CODY J. 
Rating:
5.0

We rented a 5 x 9 trailer. The reservation process was easy and the trailer was waiting for us when we got there. The staff ensured that the trailer was hitched securely and safely and we were on our way in a very short time.

ERNEST M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JEROME C. 
Rating:
5.0

AAA rentals is the only place I rent my trailer from. The owner and staff are courteous and helpful with all of my needs. I drive past three other rentals to get to AAA Rentals and will only tent from them.

BRYAN J. 
Rating:
3.0

Customer did not leave a comment.

ROBERTO R. 
Rating:
4.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

The staff at this location were friendly, helpful, and prompt. We rented a trailer on 2 different days and both times it was a great experience. Highly recommended.

LISA P. 
Rating:
4.0

Doors need oiling.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
4.0

Truck was clean but seats could have been vaccumed

ANGELA J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
4.0

The issues I had were with where I had the original reservation at Capitol Rentals. After several attempts with the lights not working, I was told I had the wrong adapter for the wiring harness. After two trips to a local auto parts store to buy a different adapter, it was discovered that the right turn signal bulb was burned out in the trailer, NOT the adapter. They found me a trailer at Pearland but I had to go get it. They were pretty nice at Capitol but it was frustrating as I was missing a granddaughter's birthday party for something that I spent about 3 hours doing all total that should have been 30 min.

BRADLEY E. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

RUEBEN G. 
Rating:
3.0

The time of renting start on the time you schedule for pickup not the time when you get the vehicle and i dont like that and i was told to return it at exact time because somebody will use it and i felt force to return it even if my move is not done. Boxes and rags all scattered

Alexander V. 
Rating:
4.0

I hope you have more branches especially near on my location.other than that awesome business very helpful.

ALLAN A. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

My experience was perfect & the employee who assisted me was top notch. I'll be back to rent again.

KEVIN N. 
Rating:
1.0

Customer did not leave a comment.

SAEID Z. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY DALTON C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Only thing I would change would be if the 10ft truck had a built in ramp. Other than that the whole experience was great!

Monique G. 
Rating:
5.0

Customer did not leave a comment.

Rueben G. 
Rating:
5.0

I truly have no complaints. The level of customer service was above my expectations. The two young men Alex and Greg were so helpful and friendly that I don't mind the drive just to receive superior customer service. They made my experience pleasant and painless. The pickup and return process was a breeze. I live roughly 30 minutes from this location and the locations near my home had no availability for rental trailers; however, this location was the only location with availability. I say that to express, that I am willing to drive the distance for great customer service! Signed, Happy Customer

MICHELLE B. 
Rating:
1.0

Customer did not leave a comment.

SHARON P. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Felipe R. 
Rating:
5.0

Customer did not leave a comment.

RAMON P. 
Rating:
5.0

The manager has a great personality and made my rental an easy experience. Would rent again!

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Leonardo Jaime I S. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

JOHNIE H. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

I reserved a cargo van for my move, and it was actually rented to someone else upon my arrival by mistake. I ended up renting the the 10 foot U-Haul truck and to my surprise it was exactly what I needed. I'm very glad that the mixup happened I had just enough space to make one trip with no issues.

TYRESHA M. 
Rating:
5.0

Easy to use, great customer service!!!!!!

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Everything was great only one problem with the ramp other than that everything was good

ISMAEL MIRALEZ B. 
Rating:
1.0

Their printer did not work. I had no printed receipt to verify the fuel tank level they had put on the receipt matched the actual fuel level in the truck. The fuel level shown on the receipt I eventually got by email was shown as 1/4 of a tank. The actual fuel level in the truck was below 1/4 of a tank. They charged me two fuel service fees. I drove 19 miles and I put 1.5 gallons of fuel in the truck before I returned it. There was more fuel in the truck when I returned I than when I got it. The fuel level shown on the final receipt I eventually got by email was 3/16 of a tank. The actual fuel level in the truck was 1/4 of a tank when I returned it. No one went out with me to the truck when I picked it up. I had to go back into the office twice to make sure they were aware of existing problems with the truck when I picked it up. They were too busy to have anyone check me in when I returned the truck so they checked the truck in after I left and charged with me with a bunch of bogus fuel fees. I have disputed the charge with my credit card company.

T B. 
Rating:
5.0

Customer did not leave a comment.

John Q. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Everything was great. Staff was courteous, friendly and professional. Easy check in and out. Thanks!

JACQUELINE M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
2.0

Provide the customer with what they are charged for.

Alden S. 
Rating:
3.0

Greg was great. He helped me out chose the right kind of trailer for the transport.

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

The UHaul employee was out to lunch or otherwise absent when I arrived, but his designee accepted the keys and I received my email receipt shortly thereafter without incident.

Kevin R. 
Rating:
3.0

I came in to rent a small vehicle. I was picking up a bed. He said he didn't have any small ones. I wanted to spend between 25-30. He said there were not any small ones available to rent. All of the smaller ones were still there did not move. I spent $71. Very disturbed by this situation. Plus my wife was furious with me. I have used this location since 2010. Under new management. May never come back to this location again.

LEWIS P. 
Rating:
3.0

Customer did not leave a comment.

Troy J. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

Natalya N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Friendly service guy.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

GERARDO M. 
Rating:
4.0

Customer did not leave a comment.

LAURENCE H. 
Rating:
3.0

Customer did not leave a comment.

EVELYN S. 
Rating:
1.0

This location has new owners and I wouldn't recommend this location to anyone. Very 1st bad experiance I have ever had with U-haul

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

Bob W. 
Rating:
5.0

Very friendly and very helpful.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Excellent customer service

DAWN M. 
Rating:
5.0

Just want to say I am impress by the technological advances U-haul has done over the years. Easy to go online and do a bunch of stuff. Better than many other companies. Way to go U-Haul

Hugues T. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
3.0

I was billed the incorrect amount. I was told that it would be taken care of. The next day it still wasn't taken care of and I was told I would get a call today to correct it which I did not.

GREGORY SCOTT F. 
Rating:
5.0

The salesman was polite, patient, and helpful.

DAWN M. 
Rating:
4.0

Customer did not leave a comment.

DONALD W. 
Rating:
1.0

Pay attention to details on customer invoices to make sure customers are charged correctly and not by mix matching customers payment information.

VANESSA INES H. 
Rating:
5.0

Customer did not leave a comment.

LOIS M. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

FLEXIBLE HOURS, AND THE STAFFS ARE FRIENDLY AND HELPFUL

DIEM H. 
Rating:
5.0

Customer did not leave a comment.

lisa P. 
Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

I've always Recommended this location. I have several U haul locations I pass up everyday NEAR MY HOME. but the ENTIRE STAFF IS 💯👌!!! I WILL ALWAYS MAKE SURE I SEND THEM BUSINESS AND DO BUSINESS WITH THEM. I LOVE THEM.

RANIKA F. 
No reviews have been submitted for this location.

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