Customer Reviews for AAA Rentals LLC
(U-Haul Neighborhood Dealer)

275 reviews

2401 Old Alvin Rd Ste D   Pearland, TX 77581

(281) 485-5030

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(281) 485-5030

2401 Old Alvin Rd Ste D
Pearland, TX 77581

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The vehicle was very cumbersome and badly in need of maintenance. It was like driving a tank. Worst driving experience ever!!!!!

Martha E. 
Rating:
5.0

Customer did not leave a comment.

Sabrea M. 
Rating:
5.0

Customer did not leave a comment.

HOWARD J C. 
Rating:
5.0

Customer did not leave a comment.

robert N. 
Rating:
5.0

Customer did not leave a comment.

LETITIA M. 
Rating:
4.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

The person was very professional and friendly. I handed him key and he completed check out. I did not have to wait there. Overall a good and quick experience.

Bibek B. 
Rating:
1.0

i had an appointment to pickup the trailer at 8:15am, I arrived and the location was closed until 10 am, no trailer at location, and I had to drive across town in Houston to pick up trailer after being on the phone with uhaul for almost an hour. This location had not communicated the change in store hours, DID NOT have my trailer ready for pick up as scheduled nor was there to correct the problem. I was extremely disappointed with the service and experience of this location.

RICKY M. 
Rating:
5.0

Lower price 🤨🤪

JESUS B. 
Rating:
5.0

Gregg was a tremendous help and deserves 5 stars for his great customer service.

PETE R. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
3.0

Woman there was rude. There were no hooks for the pull out rack. Was told the truck came that way. Dangerous to not have that in place.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS E. 
Rating:
5.0

Greg at AAA Rentals gave spectacular service ans help. Would rent from him anytime.

JAMES P. 
Rating:
5.0

Customer service rep was very friendly, efficient and helpful.

TANYA L. 
Rating:
5.0

Customer did not leave a comment.

DENISE A. 
Rating:
5.0

Representative was extremely prompt and helpful. No issues.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

RUTH G. 
Rating:
5.0

Excellent Customer Service.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
3.0

online pick up was down and wasted time with something that should have been working properly

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

TALLAL Q. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Your service and advice was what we needed to get our job done. I will be back soon. Thank you for having an excellent service, attitude and good atmosphere during these hard times

SUSAN S. 
Rating:
5.0

Great servuce

Richard L. 
Rating:
5.0

This location is the best. Great customer service and always willing to help out when they can !

JUAN P. 
Rating:
5.0

Friendly service

Sonia B. 
Rating:
4.0

Good customer service

BRAHIM G. 
Rating:
4.0

Clean truck windows before pick up

Thomas G. 
Rating:
5.0

May I suggest that customers always use the offered insurance. It's well worth the minimal cost for the coverage. I use UHaul for my business and my goto place, AAA RENTALS, Pearland Tx, is second to none. I recommend them highly.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Props to the 2401 old Alvin rd Pearland Texas location. Outstanding service from Greg.

PETE R. 
Rating:
1.0

Agent was rude, late, and showed little to no willingness to help in answering asked basic questions.

ANDREW A. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

We were supposed to pick up the truck in Hitchcock and then it was cancelled two days before picking up. It was extremely frustrating and off-putting with everything else that we were trying to line up. The new location was great and easy to work with.

MATTHEW C. 
Rating:
1.0

Customer did not leave a comment.

Arun viswanath R. 
Rating:
5.0

El servicio malo cuando fui a entregar el equipo el muchacho me boto del lugar porque yo no sabía que no podía entrar de frente y la señora también me alzaron la voz el me dijo fuera de aquí que me largara ese servicio pésimo no lo recomiendo a nadie

OSVALDO V. 
Rating:
5.0

No comments.

Pedro V. 
Rating:
5.0

Greg was awesome- professional & courteous. Extremely helpful! Plenty of inventory. I will use this location in the future for my moving needs.

JESSICA J. 
Rating:
5.0

Keep on keepin' on!!! Great place to rent. Friendly and honest. Hard to find elsewhere these days. Rented 5-6 times so far this year for my business and the owner greets me by first name with a genuine smile. Love this place.

RICHARD L. 
Rating:
3.0

Truck was in bad shape, transmission is about to break down. The truck has leaks all over the place, has several boxes wet and had to spend an hour cleaning and taking all the water out. I have videos for the records. I just feel that I could of got something better for the $200+ that I spent.

Jose Z. 
Rating:
1.0

This was a last minute location change. Loaded up the truck went back to uhaul location to load the flag toe trailer and uhaul employees left early!! Delaying our trip by another day!

Amy A. 
Rating:
1.0

They moved our location date of pick up and didn't add additional miles. Went bank to get trailer after truck was full and uhaul rep simply went home early. Dropped off in Amarillo on due date, go charged an extra day and extra miles!

Amy A. 
Rating:
5.0

Customer service was great, I would recommend this location in a heartbeat!! No problems with the truck. Overall a great rental experience!

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Everything was quick and easy!

John H. 
Rating:
5.0

Great place

John S. 
Rating:
3.0

I only used the vehicle for 2 hours and was still charged for 6. Charges should be up front and not thrown at you once you pick up the truck. 72$ for 2 hours and 30 miles is excessive to say the least.

JESSE G. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Everything went smoothly.

WILLIAM F. 
Rating:
5.0

Really awesome place to rent a Uhaul from! Best experience and knowledgeable by far. Excellent custumor service and satisfaction.

PABLO R. 
Rating:
5.0

We've used AAA Rentals before and we've always been satisfied. The staff is very friendly and the process is always quick.

Marsha R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

Customer did not leave a comment.

RACHUN M. 
Rating:
1.0

DO NOT TAKE ANOTHER PENNY OUT OF MY ACCOUNT OR I WILL CALL IT THEFT AND NOTIFY AUTHORITIES. I RENTED THIS TRUCK 15 DAYS AGO AND PAID NOW YOU SEND A TEXT TODAY THAT I STILL OWE. YOU ALREADY TOOK 105.00 THAT DIDN'T BELONG TO YOU NOW YOU SEND ANOTHER TEXT TO TAKE MORE. IT WILL BE BLOCKED AND CALL THEFT. DO NOT AND I MEAN DO NOT TAKE ANOTHER PENNY OUT OF MY ACCOUNT.

CAROL M B. 
Rating:
5.0

Customer did not leave a comment.

LESLIE K. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

It was very easy to drop off.

Michele O. 
Rating:
4.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

The young man there was super friendly and a great help. I will definitely go there again. Thanks

JASON M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

We recently rented twice in one week. Both times we received amazing service. Fast, efficient and super friendly. The location was super convenient.

ROZENDA D. 
Rating:
5.0

Customer did not leave a comment.

SHAMIKA ROLANDA D. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON D. 
Rating:
5.0

This location was not the original reservation. This location provided me with the service I expect from U Haul , the original location dropped the ball which resulted in a $70 Uber ride and the 50 mile credit given did not help my out of pocket cost . I would like reimbursement for the Uber cost.

OLGA S. 
Rating:
5.0

Staff very helpful and wait time was non existent. I'll use them again.

CREGG MARTIN D. 
Rating:
5.0

Good customer service 👍

MARIO F. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Nothing, the customer service I received was exceptional and I wouldn't change a thing.

FELICIA M. 
Rating:
5.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Great customer service and very friendly staff.

MICHAEL M. 
Rating:
5.0

Pick up and drop off was quick and easy.

ROY W. 
Rating:
5.0

You all are great I love Your kindness are outrageous thank you all for your goodness.and friendliness .

ERMA H. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Excellent service , courteous, friendly and very helpful

YATIN P. 
Rating:
3.0

Customer did not leave a comment.

VICKIE N. 
Rating:
5.0

Customer did not leave a comment.

Rene S. 
Rating:
5.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Great friendly service! Very helpful and knowledgeable paired me with the best equipment!

LETICIA P. 
Rating:
5.0

I am a frequent renter for my business. It would be nice if there was a frequent renter discount and site that allowed me to upload my information and save it so that it is not so cumbersome week after week. In average, I rent 3 times per month.

LASHICA V. 
Rating:
4.0

Customer did not leave a comment.

YAMILET S. 
Rating:
5.0

Fantastic and courteous customer service.

John K. 
Rating:
5.0

Customer did not leave a comment.

TRACEY N. 
Rating:
4.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Friendly staff

John M. 
Rating:
5.0

Everyone I delt with are very pleasant, knowledgeable and prompt. I would use their service again.

JOHN K. 
Rating:
5.0

Quick and friendly service. Always a pleasant experience.

MATTHEW R. 
Rating:
4.0

Customer did not leave a comment.

CHRIS S. 
No reviews have been submitted for this location.

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