Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Very pleasant and helpful personnel. Made the process easy and efficient.

Rating:

4.0

Bad cell service, had trouble returning with the app. 3 people inside not really interested in helping.

Rating:

5.0

This location gave above average customer service. They were understanding when our family had an emergency and was unable to return by our deadline. This is what GREAT CUSTOMER SERVICE is all about. Highly recommend!

Rating:

1.0

The truck that I reserved was NOT at the location when I arrived. The AAA Self Storage customer service representative called to find other local UHaul's with an equivalent rental available. While waiting for the customer service representative at AAA Self Storage to locate another rental, I received a call from a UHAUL call center customer service representative informing me that I had a reservation for a mobile pickup and that my reservation would be cancelled if I did not complete the pickup. I explained to the UHAUL Call Center Customer Service Representative that I was currently at AAA Self Storage for my mobile pickup and that there was no truck available AND that the Customer Service Representative at AAA Self Storage was attempting to locate another rental locally. During all of this...the truck was returned and I was able to proceed with my reservation and rental almost an hour AFTER the scheduled time. NEXT, while driving the rental truck the ABS alert appeared on the dashboard as well as a message stating that there was a problem detected with the brakes. I placed a call to UHaul Roadside Assistance and was told to call back when I reached my destination so that they could dispatch roadside assistance. When roadside assistance arrived and completed the vehicle inspection I was informed that the tech could not determine why the brake system alarm was on and that the truck needed to be towed for maintenance and another truck would have to be provided for me to transfer my belongings to so that I could complete my move. The roadside assistance tech informed me that a call for a tow had already been placed and I would be contacted. LAST, when I attempted to return the UHaul to the location that was sent to me via text message THERE WAS NO VISIBLE DROP BOX for the key. I had to locate a nearby UHAUL location with a visible drop box and return the rental to that location instead. My experience was fraught with issues from beginning to end.

Rating:

5.0

Excellent, smooth rental.

Rating:

3.0

The lockdown on the tongue did not work. I had to go back in and change to a different trailer.

Rating:

5.0

The U-Haul app SUCKS, took my 30 min to return a truck due to issues with the app loading

Rating:

5.0

Very good

Rating:

5.0

I can't remember the lady's name, but she helped us out greatly with our rental experience, would definitely recommend

Rating:

5.0

Easy drop-off, plenty of space to back it into an empty spot, staff was great, less than 2 min total time.

Rating:

3.0

Wish they would let you know exactly how much they gonna charge on your Credit card after you return the truck.

Rating:

5.0

Very understanding. Clean. Fast and Friendly. Business is 5 Stars. Blessed People at the Desks. Thankyou Ms Liz & Makayla

Rating:

4.0

The ladies were nice and very helpful when I needed help with a bogus charge days later. . They tracked it down and explained what happened. It turned out to be the drop off UHaul rental where we left it.

Rating:

4.0

Nothing

Rating:

5.0

Everyone was superb! SL

Rating:

5.0

Very easy drop off prices. No issues here.

Rating:

5.0

Very easy and pleasant rental experience! Thank you!

Rating:

5.0

She was very kind and understanding.

Rating:

2.0

Get rid of the app. Have a person there to check you in and give you the key. At least move the key box to the side of the building where the UHauls are kept. It took way to long to go through the process to get the truck. Also, payment was showing it was taken from my account , but three days after I turned the truck in, I got a text saying I had a balance and they you never received payment. Very shady

Rating:

2.0

This location will not hook the trailer up to your vehicle.

Rating:

4.0

The truck that I had pulled to the right, which made it hard to drive. Also, the brakes were scary. It was very hard to come to a stop. I had requested two handtrucks and got one handtruck and one furniture dolly which the movers didn't use a single time. This is the second time that has happened.

Rating:

4.0

Air coming through passenger door made for a loud ride.

Rating:

3.0

Air Conditioner on truck not working and was not told. Extremely hot day. Truck was already loaded before we found out. No explanation why truck was rented out to us with this issue. Caused major distress in moving.

Rating:

3.0

I think the gas gauge was not correct. I made sure when I got in the truck to look at the paper work and the gauge. I then put the gas back literally exactly where it was. And then was charged extra for “missing gas”. A lot extra. I am not happy. The lady at the front wasn’t very friendly and I will find another location from now on.

Rating:

5.0

Awesome service and love the online process. Only recommendation is to allow customers to upload pics from phone. Has to be a live pic. Thank you

Rating:

4.0

I could not access the check in app or website to check the trailer back in. When I rented the last trailer, same experience, I couldn't get the check in to accept the photos. This location should have some onsite who can assist with hooking up trailers. Also, hours of operation should be later. This is a very nice location and store and I like reserving from this location.

Rating:

4.0

Customer service was great. The lady that worked with me was a very friendly and helpful lady.

Rating:

5.0

Everything else was Great service was great. Everything was great nice and clean.

Rating:

5.0

Little bit confusing on where to find truck keys but managed to get it . Also originally ordered dolly with truck but did not receive it I explained this to front desk and they said they’d have the seven dollar charge removed but it was still on bill. Overall thought it was a good experience.

Rating:

5.0

Convenient location large area to park truck. Had to search a bit for the location of the key lock box though

Rating:

4.0

Light wire was not on trailer hitch so had to find one off another as person seemed to not know how they work.

Rating:

5.0

We have used U-Haul several times this year, moving ourselves a cross the country. Each experience has been 5 Stars! We’ve rented the largest to the smallest and ever experience has been great!

Rating:

5.0

When returning the trailer, the app for returning wasn't saving the photos of the return. That needs to be fixed.

Rating:

5.0

N/A

Rating:

4.0

Plenty of parking space to checkout. Could use more street lights in the parking lot.

Rating:

5.0

Wonderful people to deal with.

Rating:

3.0

Check all trucks and equipment before your customers arrive to pick up their rental.

Rating:

5.0

Continue on the path of excellence

Rating:

5.0

This is the only location that has a motorcycle trailer in the surrounding area of metro ATL/AL. Staff is quick and professional.

Rating:

5.0

Make sure equipment is available at pickup location before pickup time. I ordered doilies and hand trucks but was told they weren’t available.

Rating:

4.0

I was charged for equipment I didn’t have or use. I attempted to report this in the check out process as well. If possible, a follow up about missing equipment would be awesome. I know that we had the vehicle on a closed day so just being able to refund the cost would have been best for us.

Rating:

5.0

Receptionist was very friendly and personal with me. Made me feel right at home when I dropped the truck off.

Rating:

5.0

Everything was Great! Customer Service was Awesome!! Highly recommend

Rating:

3.0

Truck was not in good running condition. Fortunate we was only driving locally. Was charged for fuel when we had replaced the fuel. Refunds to credit card is taking a while to hit account.

Rating:

4.0

AC didn’t work all the time

Rating:

5.0

I had zero issues with my rental. Perfect vehicle and professional service throughout!

Rating:

5.0

It was dark and scary at night

Rating:

5.0

The ladies are this location are super friendly

Rating:

4.0

The staff member was very courteous but not well versed in the business. She was unable to answer basic questions such as what’s the daily rate if I need the trailer for an extra day.

Rating:

5.0

The whole experience was good. In app reservations was straightforward and the afterhours check in was a nice addition to the overall experience.

Rating:

5.0

Make sure gas is where it should be Only had a little to get to store

Rating:

1.0

Had so many issues with the reservation and overall experience was very stressful.

Rating:

5.0

Convenient and great facility

Rating:

1.0

I had a guaranteed pickup time of 9 AM. The employee didn’t open the location until 9:40. No apologies or anything.