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PATRICIA P.
Customer Reviews for A&A Chapin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Asked for two references asked for credit card. This was my 14th UHaul trio in the last two years. It took way too long to get the truck. I checked out the truck and there was an appliance truck/dolly in the back. I left it with them because I didn't need it nor was I charged for it. They don seem to know what they were doing. The clerk at the store had to call someone on the phone to relay my information. I could go in but it's not going to help.
DAVE T.inventory is not correct online, only had the smallest trailer available, not the 6x12 listed online at this location, as available. The 4x8 trailer means I have to make a second trip this week to finish the haul.
Allan S.Very helpful and friendly
Susan H.It was very convenient to our move destination. The staff were great and the processing was quick and efficient.
Jeremy L.Staff was very friendly big enough area to move the trailer around
James T.The trailer I had needs a crank lift on the tongue. It was all two of us could do to get it off of the ball. Had I been alone I could not have gotten off Someone is going to get hurt.
Rodney A.I picked my truck up at 11:01 pm when I got there I try doing my mobile check in it should that I was ready to get the keys out of box 1 but never gave me a combination so I call the number the the guy give on the phone in case there was any problems the lady answered and was talking to a gentleman gave me the code for box 1 so I went and got the key the next day I got a call for that lady say Mt card was declined I then asked her if I could just pay her cash when I brought back the truck she then said yes but it would have to be before 9 pm but I reserved the truck for 24 hour I told her there is no way that I would able to get everything done and out of it and back by that time just add another day on it for me so I end up having to work the next and could not get a storage unit until later that night when I got off to go unload the truck the gates to the storage units was closed couldn't get in until 6 am the next morning and the truck had all my stuff in it so I was just going to have to pay another day went and got some sleep got up to go back to the storage unit to unload left my phone in the truck so didn't hear it ring the called the police on me and act like I stolen a dam uhaul 15'in truck I mean reall
STEPHANIE T.It was in the middle of nowhere and didn't feel safe out there alone
latoya H.Excellent service and friendly helpful staff
David C.