The site needs to check their trailers some times. The trailer had leaves 🍃 inside plus five bolt or river heads that came off of the trailer somewhere. I would have not taken this trailer but it was the only one on the lot and I was already crunched for time. I could not get the latch open at the location and had to use a long lever to open it at my shop. I sprayed the whole thing with WD40 and had no problems opening it the rest of the time I had it. The floor felt weak in one spot like it had had something very heavy placed on it that (maybe) what sheared the bolt heads. Lady checking me out is very pleasant but again, I think they need to inventory their trailers sometimes.Rodney A.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Chapin, IL 62628
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- 3.0 Average Customer Rating
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I called an told them I was needing it for 48 hours an I was going 100 Mile's I brought it back put gas back in it an they put me going 50 miles an I had to pay for 132 miles over the fifty 157.00 extra I am not happy with the people who rented it to meSandi N.
Make sure weekend people are trained on U haul rental instaed of having to call someone.Tedda A.
Asked for two references asked for credit card. This was my 14th UHaul trio in the last two years. It took way too long to get the truck. I checked out the truck and there was an appliance truck/dolly in the back. I left it with them because I didn't need it nor was I charged for it. They don seem to know what they were doing. The clerk at the store had to call someone on the phone to relay my information. I could go in but it's not going to help.DAVE T.
inventory is not correct online, only had the smallest trailer available, not the 6x12 listed online at this location, as available. The 4x8 trailer means I have to make a second trip this week to finish the haul.Allan S.