i was charged for insurance when i never agreed to, i was charged a full price, and the truck was missing a head light and i reported it, and i was told there is nothing they can do about it, to call corporate. planned expense was $100 and i ended up getting charged doublecarlos G.
Customer Reviews for A&A Unlimited LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice staff here. Accommodating and knowledgeable would recommend to anyone in need of a truck quicklyDEBRA L.
This location did not have easy access to the lock boxes and looked and felt very unprofessional and unsafe with tons of old and abandoned cars throughout the parking lot.Marsel S.
Customer did not leave a comment.Jaime L.
Customer did not leave a comment.Gilbert G.
Customer did not leave a comment.Donald John jr B.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Tsimmukj X.
It's expensiveADA F.
I was going to return the truck early but looked on the contract and decided to wait til was due. She called several times asking to return the truck before it was due. The lady gave my husband an attitude and acted like we were not going to return the truck, and was not professional. We also put gas in it before we returned it to find out she charged us anyway. I have always used Uhaul in every move in Arizona, but will never use this location we dropped off ever again. Thankfully the area field manager refunded us the gas charge. Please improve on customer service and drop off protocols. Thank youKEANNA E.
Customer did not leave a comment.MARIA I.
As far as customer service, the person up front didn't mention Uhaul only accepts there own insurance and there is an automatic $14 insurance fee added. If this place would have bothered to mention this since the beginning I would not be making it a big deal. But its unfortunate they don't take 10seconds out of there time to mention this because its in the contract! Per there response!DAFNE F.
Did not have proper equipment and still charged us for it. Had to call member service to get a refund. Very small entrance, hard to parkHenry L.
Parking my car there for the day felt a bit sketchy but everything went really well and my car was safe and sound when I got back.DANETTE B.
Everything was great, fast and courteous. Will be back whenever I need to haul something large. I was really happy with the whole transaction and the quality of the vehicles.GERALDINE K.
Stop lying about what equipment is available at certain locations. Just be honest with your customersMICHAEL L.
Becky Was very kind helped us out a great deal I would highly recommend this place she was very helpful I can't appreciate what she did for . Thank you very much BeckyWILLIAM D.
Business asked me to drive into a mud pit over a curb to park it. Also charged me a cleaning fee when the uhaul was in awful shape. Also charged me a fuel fee which wasn't accurate. Very disappointed. Ship itself smelled awful and was essentially a junkyard with trucks around it.MAXWELL C.
Was told that the truck had to be delivered to this location which was approximately 30 miles from where it was unloaded. Because of this, i had to pay for extra mileage. The business was closed @10:15 AM so nobody was there to receive the truck. We had to wait an hour for someone to show up so we could move the truck to get our car out of the very limited parking lot. It was a joke and I will not recommend this location to anyone.Kathleen P.
Customer did not leave a comment.MEGAN D.
Customer did not leave a comment.RAJU B.
Customer did not leave a comment.PAUL H.
Nothing all goodDAVID D.
Customer did not leave a comment.KEVIN A.
Customer did not leave a comment.Joseph Q.
Customer did not leave a comment.Ariel M.
Customer did not leave a comment.Baylen H.
The vehicle i drove several times coincidentally, had a problem with the ac not staying cold in normal driving. Also, please update your website. I tried to check my vehicle back in on line the last time I rented and the web site couldn't find my location. Even though I had my location on. Uhaul still charged me $20 without a refund yet.KEVIN W.
I was shocked when I didn't have to completely give them all my information like I was re-applying for the Uhaul....I have had to do this at every Uhaul location but here. It was painless and fast.Ashley B.
Customer did not leave a comment.John S.
I did 24/7 pick up. My truck was ready and in great shape, but there was no dolly nor any furniture pads, which I had ordered. I had to contact customer service and have those items refunded.Jennifer K.
Customer did not leave a comment.KEVIN W.
I rented in Longmont, but had to go to Denver to get the truck! Ridiculous! 30 plus miles which is why I overused the 157 mile allowance.Roger H.
Customer did not leave a comment.STEPHEN H.
Customer did not leave a comment.Bylinda L.
Jose was nice but the 10 foot truck was not available so we spent an hour trying to get a different truck. The tank was at 1/2 and he didn't tell us we only needed to return at 1/2 so we filled the tank upon return and it was just under $100.jeffey B.
This location was wonderful and very helpful. Separately, Uhaul was terrible. When I called 1 800 go uhaul I waited on hold for over an hour, only to be hung up on with no one ever answering. A&A unlimited and Vicky was so helpful even though uhaul itself was not.Isabelle S.
I wouldn't recommend a Uhaul in general to anyone now because of how bad the services and trucks are.SILVIA M.
Customer did not leave a comment.Morgan L.
I was very surprised in the fast response of being able to rent a truck on the spot. I was in a bind and needed a truck ASAP. This place made my day. The truck was very clean and well maintained. Thank you very much.RHONDA G.
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.Connor M.
So friendly, helpful and a very overall easy processjoshua F.
Customer did not leave a comment.Phyllis W.
Customer did not leave a comment.CLINTON S.
The location I made a reservation at was closed and the staff here helped me right away and was so nice, I am very grateful.Jaime L.
Customer did not leave a comment.Scott M.
Website needs to be more user-friendly. The truck had a lot of front end damage from previous rentalsTammy S.
Customer did not leave a comment.ANNIE H.
Make sure the air conditioner works before you load and drive 13 hours to your destinationBrandon S.
Customer did not leave a comment.Britany A.
Customer did not leave a comment.Sara C.
Needed to drop the truck off after hours and there was absolutely no where to park it so had to return the next morningDaril T.
Worst experience ever. I am never using uhaul again nothing but crooks! I have submitted dispute after dispute and no follow up. Absolutely a joke. This loyal customer now will never returncrystal F.