When I dropped the U-Haul off at this location, I was expecting to see an open facility. However, when I arrived on time at 10am, no one was on site. Operating times listed on the door indicated the facility was open. However, the door was locked, no one was seen on the property, and I called the phone number posted on the door for the facility and only reached voicemail. I left a voice mail with my name and contact number. No one has attempted to call me back since then. I had to call a U-Haul representative to do an online return. I was very uncomfortable doing this as by this point, I was past my drop off time. And add the fact that if something were to happen with the vehicle, I do not want to be responsible for any damage or stolen property. Overall, a terrible experience with the return. I will say on a positive note, the representative who assisted me with the online return, she was very patient, professional, and a positive reflection of the U-Haul assistance staff.
JOHN G
A&A Unlimited LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80229
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Customer Reviews
- 3.5 Average Customer Rating
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I got charged double the price even though I returned the vehicle with the same amount of gas as before and returned it within store hours. I was not after hours so I’m not sure why I got charged for an after hours fee
DUSTIN MThis is the worst business which rents Uhaul equipment. The vehicles are parked across a road with little space to walk around the vehicle. Absolutely terrible. Would absolutely not recommend this location or ever do business there again. Again absolutely terrible.
Joseph GThe location itself came across, to me, as very "not-safe" especially for female customers that are by themselves, late at night. Not a good place to be alone at night in general. just so secluded and fraught with potential danger.
GARY UVery small, didn't check in the trailer properly so we had to go back and straighten that out a few days later.
JULIO B