Customer Reviews for A&G Collision
(U-Haul Neighborhood Dealer)

Rating:

4.0

I had a good experience but when we checked the trailer lights there was a dim brake light and I did not know there was a problem with the running lights until I was on the road and it became dark.

Rating:

2.0

I will start by saying some of this is not A&G's fault, but U-Haul's. Still, this experience was enough for me to never want to rent from U-Haul again - at least not a self-checkin. The pick-up location I selected, and which was confirmed by email, was NOT this location. I didn't discover that until I opened the app to pick up the truck. It would have been nice to know that in advance. But U-Haul's customer service line had a 2-3 hour callback estimate on this Sunday morning, so I just had to deal with it and go to a farther location, putting me behind schedule and adding some extra miles to the rental (at a dollar a mile). Then, the truck key was difficult to access. I tried several times, then tried all the locks in case it was in the wrong one. I tried calling customer support again, this time being told there was a 15-minute estimate. So while I waited I kept trying the lock, and finally the lock opened, and I got the truck key. Then, even after repeated tries, the U-Haul app wouldn't allow me to upload the REQUIRED photo of the front of the truck, which prevented me from proceeding further through check-in in the app to verify starting mileage and fuel - which was on Empty. I spent the day worried that U-Haul was going to charge me for mileage and fuel I didn't use, or damage I didn't incur. It was also quite inconvenient to start my moving day with fuel on Empty, and a moving crew waiting for me to show up. And finally, we reserved packing blankets, but none were provided, so that was frustrating as well. The bag with packing blankets was open but empty. So all in all, it took a very frustrating half hour to pick up the truck, with almost no fuel, with no blankets, and no available customer support. All that said, I did not actually get charged for excess mileage, fuel, damage, or blankets even though I could provide no proof of any of those things, so that was a big relief the next day. I appreciate that, thanks!

Rating:

1.0

Charged for damge that did not happen will also review on google as well

Rating:

5.0

The person there was great

Rating:

5.0

No comentes

Rating:

1.0

Uhaul is the ultimate scam. Absolutely going with Penske or Home Depot or literally any other company next time.

Rating:

5.0

Yes

Rating:

5.0

the person helping me was very courteous and helpful

Rating:

5.0

The service representative was very kind and helpful!!!

Rating:

1.0

The truck didn’t come with my paid dolly

Rating:

2.0

Lights on trailer were not wired correctly, left binker was right and Right blinker turned on Hazards.

Rating:

5.0

These guys are great to work with!

Rating:

5.0

Awesome group of guys! Never a wait, always kind and professional. Really 5+++

Rating:

5.0

Great experience! Seamless pick up and drop off and super friendly staff!

Rating:

5.0

Very fast service picking up and dropping off the trailer. Friendly and helpful!

Rating:

5.0

Fastest check-in I've ever experienced at any UHaul location, friendly staff, and good equipment. Great experience overall!

Rating:

5.0

Great service!

Rating:

1.0

I was given a truck that was faulty. The agent knew it had issues and rented it out anyway! Had to return to location with the truck full of cargo with cargo bay door wide open. Door wouldn't close! I was given another truck and I had to unload cargo from the faulty truck to the other truck. I was highly upset since I had movers in my employ! I received no recompense!

Rating:

4.0

We were there after hours so don't know the cleanliness or personnel.

Rating:

5.0

You did great Take care friendly helpful for checking and out after we drop off on Sunday. We pick up a truck Saturday we get help for checking in system and we drop off on Sunday. Monday store check out for us . It’s so good.

Rating:

4.0

vary convenient

Rating:

5.0

After hours dropped off. So only saw the outside. Didn't deal with personal until after we were completed. Still was friendly and helpful.

Rating:

5.0

I have rented from UHaul dozens of times in 50 years....this was quickest and most efficient drop off ever. Also, a telephone call with home office had been extremely efficient. Thanks,

Rating:

3.0

No one was there. Did self return

Rating:

5.0

Customer service was excellent. Trailer was well maintained. Couldn’t ask for better service or product.

Rating:

3.0

I selected a location near to the facility where I was staying, but it was changed by Uhaul to a location several miles away so it doesn’t really matter what the customer selects Uhaul decides what we get and where we get it. That’s why the trailer that I rented prior to this truck was in poor shape had a tire blowout within the first few hours of use and a bad bearing so I had to change out the trailer at a location in Amarillo and of course, unload the trailer and reload it myself Because the equipment I was provided had never been checked by anyone

Rating:

5.0

Very quick sign up and hookup. Great customer service and the best trailer equipment.

Rating:

1.0

A&G failed to stage my rental correctly, adding miles to my trip to go to York location to pick up blankets and dollies. I even got charged for going over miles because of this. Save yourself time and just go to the York location to rent.

Rating:

5.0

Ian was fabulous helping me get the trailer setup and road ready to carry behind my truck. Will be back to them for future rentals.

Rating:

5.0

Customer service was fast and friendly . Wish I knew the young mans name . I has issues with the app , but that is a technialy problem not a human error . I was able to leave my vechile there over night . I have since rented 2 cargo vans from other locations never again , I will come to you guys .

Rating:

4.0

I am Waiting for an email Bill. I have no email correspondence even though that’s what I indicated would be the best. There’s an additional charge, but I have no idea what it’s for.

Rating:

5.0

Very kind, friendly and professional. I had amazing experience. The person show me how to safely use the truck and I really felt welcomed and respected and very safe. The entire process was smooth. The people I interact with vere Very patient, knowledgeable and trustworthy. I do recommend this place! Thank you so much!

Rating:

3.0

They were too busy to check me out but I did get their card and the sent me the receipt I wanted fairly quickly. The location was very convenient at my destination.

Rating:

5.0

Very easy customer friendly very ptofessional couldnot have been more pleased thank you

Rating:

2.0

Cell service was not available to use the U-Haul app

Rating:

1.0

No one was there to rent the reserved trailer and never returned my calls. Avoid at all costs.

Rating:

5.0

Everything was excellent for me

Rating:

5.0

The man that helped us was knowledgeable and made the process easy.

Rating:

5.0

Good service, professional, saved our butts! Thx!

Rating:

5.0

I live very close to this site and didn't know it was there. It is the perfect location for people who live in this area. The gentleman who worked there was very friendly and professional.

Rating:

4.0

The 2 men working there were very polite and accommodating. It was a very positive experience.

Rating:

5.0

Awesome team and they really went out of the way to help me from talking me through paper work to helping me get into the truck

Rating:

5.0

Awesome service.

Rating:

5.0

Matt ask if everything went well with the rental I said yes i told him I refuelled and gave him the key .He said I was good to go we both said thank you and have a good day

Rating:

4.0

Ensure there is no lock on the back of the U-Haul or communicate the correct code to it.

Rating:

5.0

Para mí fue una excelente experiencia gracias por presentarme sus servicios son muy atentos muy amable agradecida tatalmente

Rating:

4.0

The on site rep was very friendly and helpful. Getting the key after hours was an easy process.

Rating:

5.0

You have Awesome Team members at this location on Lowell & 70th They were very caring and helpful! :)

Rating:

3.0

The wheel straps on the tow dolly were not set up correctly, which allowed the front wheels to turn. When we returned the vehicle in Dallas the manager was very concerned about this.